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Flight delay and not giving the connection flight.
Dear sir,
I am ashok ullattil having booking reference zdzu6v and ticket no:607-[protected] travelling from kuwait to calicut on 28 september 2008 and calicut to kuwait on 04 oct 2008. While going from kuwait there was 5 minute delay for ethihad flight ey304 and reached abudhabi airport at 22.50. At abudhabi airport we the passengers from kuwait reached the boarding gate for flight ey250 to calicut. We were denied the boarding saying our flight was delayed and could not locate the luggage. This caused me heavy financial losses since my one day leave without pay kd 50 and the ticket for the same day which I paid to the ethihad airline was kd 184.650. The next day ticket for other airlines was available at lower cost kd120 only. I was going for a real estate business, due to delay which from which I lost around kd 500. Hence I request the airline to pay my total financial losses in kuwait dinars 750.000
Regards
Thank you
Ashok ullattil.
Bumping customers
This is to inform all travelers, that etihad airways has the worse, customer service. They bumped my family travels and gave it to someone else in pakistan, and they are charging me almost $ 11, 00 us dollars for something l am not suppose to pay. I will make sure l write all media and all other avenues to put this airline down, due to they cheat/lie to helpless customers
They don't have respect for ladies and infants... They do what they want and they the most disrespectful crew in airline industry. I will never ever refer anyone to this airline. Emirates is billions times better then etihad!
In no way can this airline be given negative PR in this manner...Ok fair enough it sounds like you had a difficult and unpleasant time flying Etihad Airways and in that situation it would also upset and anger me however...
For an airline that has WON so many awards, in such a quick time and being such a young airline as it commemced operations in 2003...it seems some what unfair.
This airlines product and service is one, that is incomparable to that of other airlines for its incredible hospitality in todays tough world of the so called 'Low Cost Era'...(CLARIFY - - -In no way is that incinuating Etihad Airways to be 'Low-Cost').
I have flown many many many airlines into all 4 corners of the world, and by far...some how... Etihad will and shall remain and airline I cannot fault in anyway what so ever, and unfortunatley beats any other arab and western airline on service and Product by incredible distance.
I flew with them from Johannesburg to Manchester and i was supposed to be upgraded with my 'Etihad Guest' miles, however the system at Johannesburg Airport deleted the booking and I ended up traveling economy. When I landed in Abu Dhabi I was greated off the aicraft by a pleasant Etihad staff member, who could not appologise enough. She took me and my family and gave us first class lounge access, our miles refunded, and a free upgrade for our next trip abroad.
Clearly people have different experiences, but i feel it is upto the Traveller to decide for THEMSELVES who they fly.
Travellers...don't believe everything you read!
Luggage mishandling
I had booked a ticket for my son from Abu Dhabi - Cochin - Abu Dhabi through EY Ticket # 607 [protected]. My Son traveled to Cochin by Flight # EY280 on 28/06/2008 as Un accompanied Minor UM10. There was 2 luggages with him of which one luggage sent through citi terminal and hand luggage sent through check in counter as the hand luggage was not allowed due to un accompanied minor. When the flight arrived in Cochin it was noticed that the hand luggage which was sent through the Check in counter ( Tag # 7648709 ) was not reached in Cochin. My son was there in the air port almost 2 hours between 4 am to 6 am as the officials were searching for the luggage with him. His relatives were waiting outside without information about him and they were really worried. Upon checking with Abu Dhabi Etihad office on 29/06/08 morning we came to know that the luggage was not sent to cochin on 28/06/2008 and they confirmed that the luggage will be sent through Etihad Flight on 29/06/2008. I regret to inform the concerned officials that no body from Eithad office had called me regarding the same as it was a mistake happened by the luggage handling office. I need to know how we can collect the luggage which will be sent on 29/06/2008 as our home town is almost 300 Kilometers away from the cochin Air port and who will pay the transportation charges. We expect a better service from Etihad as we are purely depending on Airlines when we are sending our children un accompanied. I expect to receive a reply soon from the concerned in this regard.
Thanks & Regards,
Kannan Purayamkumarath
[protected].
i have travelled with this poor quality Etihad airway on 6th Nov 2011 and till now i am looking for my luggage. where did it go?
etihad airways has the worst customer service you can ever find, there is no guarantee that your baggage is safe with them the only reason we commute with this airways is they are cheap when compare to others. so my request with all the future commuters is not to carry any valuables in your main baggage while travelling with ETIHAD AIRWAYS, or else you will land yourself in a helpless situation which i have experienced while travelling from dublin to hyderabad. on 9th october 2010. they missed to transfer my baggage at abu dhabi airport which was my connecting destination for hyderabad flight and after waiting for almost three hours at collection point they never bothered to inform me about my baggage and only after the conveyor belt stopped i went to inquire, one of their executives who was literally standing 5 feet away from the baggage collection point had the list of passengers who missed their baggage at abu dhabi, enjoying by looking at the troubled passengers. one more thing never give your passport to any of the staff of ETIHAD AIRWAYS at their complaints counter or else only god will help you coz they even swapped my passport with another lady named mamta at their hyderabad counter and i'm fortunate that god helped me and i realised intime and managed to catch her at the exit door.
s m ahmed.
to whom may it concern
I flew from Islamabad to sfo on 19 jan 2009. I had 3 bag for the third bag I paid Rs9800 which is equall to US$125. My three bag was booked all the way to SFO last destination.When I came to JFK the immigration took a lot of time so I missed my connected flight then I went to United tkt counter to catch the another flight to SFO. All three bags were with me when the United tkt agent saw me with three bags she said I amgona chage you for the third bag. I said I already paid in Islamabad also I showed my receit but she said no. Any how I had to pay again$125. It does not make sense to me why I had to pay again. I need to be reimbursed my Us125.
My contact
Iqbal Ahmed
[protected]
Hi I to have complaint regarding my luggage in my bag. I travelled from Newyork to Mumbai on 21nd March. When I reached Mumbai I found that my luggage in the cargo bag was tampared. I found that my sony handy and charger for laptop is stolen. Is there a way I can complaint? My luaggage ref number is 3QFQUN /SEQ NR 038
Replied
Double charging!
I had paid charges of 209.05 a$ (For excess weight) to etihad air lines in cairo air port on 30/12/2007 with my master card. But when checking my bill, I found that they charged me with double the amount. The same payment came in two lines with the same amount of 209.05a$.
Term id : [protected] auth: x05702
Merchant no: 568297 batch: 000008 invoice: 000026
Date: 30/12/2007. The master card company said that the error should be corrected from the airline company and they cannot do anything about it.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for taking the time to contact us here on our forum. We are shocked to read this and would like to help. Kindly provide us with your case reference number, we will contact our team for you and request an update.
We apologise for any inconvenience caused and hope to hear back from you soon
*Gill
Booking Ref UUUE9F
Flight from LHR to Bangkok 10 November 2023 delayed arrival approx 4Hrs38Min Request compensation for Mr Duncan Griffiths and Mrs Penelope Griffiths. Delay was due to aircraft change just before boarding.
my email:- duncangriffiths@hotmail.co.uk
My bag was handled roughly and spoilt while travelling from Dammam to Barcelona.
I cannot travel with the bag as the handle is completely destroyed
Booking : TOK8FT
Name : Bhaskara sastry Gunturi
Date : 09/23/2023
Depart : ORD
arrival: AUH
I did not get served with Asian Vegetarian meal as per the staff they do not have Asian vegetarian for my booking. This is so inconvenience for 14 hours flight , I had to eat only the bread.
Thanks
Bhaskar
Hi!
We have a flight tomorrow, 21.09.2023, at 12.00 am. It’s been a day and it is still saying “ WAITING FOR REQUEST CREATION APPROVAL”
Please approve it before tomorrow!
Our application numbers are as followed:
0101545646062023444084878
0101525149532023444086876
0101234030262023443931068
Please please!
This is my last attempt to reach out a senior staff. the level of service and the ability to resolve issues is below Zero for a business class customer.
I need to talk to a senior staff who cares about the Brand.
I have a list of complaints from my recent experience as a business class client.
I have traveled with Etihad in the month of Feb and paid 1600+ USD. After 6months they have charged again on my credit card and there is no proper response from the customer care. How can Airways store user credit card information and charge after 6months. If I didn't check my transactions I may have lost my hard earned money.
I applied for visa for Abu Dhabi. On 9th July for 48 hours transit visa. . And I check online and there I see this msg.
:- {Waiting for request creation approval}
I want to what is ment this please explain me.
Amresh Rajkumar sakolkar
:- 0101027780092023434689266
I purchased a through flight from Melbourne, Australia to Berlin, Germany. Due to late arrival in Brussels I and around 5 other passengers were too late to board the connecting flight. Etihad then said I had to purchase a new ticket. This connecting ticket cost over $1000 and the other passengers were offered the connecting flight for no charge.
The transaction online failed .
I did not receive any emails confirmation
Nor any ticket number .
Still I was charged the ticket fare .
When contacting the customer service ,
They say they don't keep track of their
emails ...
Booking ID K2KC8N, multiple calls, chats, multiple requests for unaccompanied minor and my request is still not approved, instead of 24 hours, it us 5+days with no progress, horrible experience
1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".
4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.
Overview of Etihad Airways complaint handling
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Etihad Airways contacts
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Etihad Airways emailssocialmedia@etihad.ae100%Confidence score: 100%Support
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Etihad Airways addressNew Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates
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RQID: 096233: I boared the flight from Trivandrum to Almaty in Ethihad Aiways. My baggage was stolen by Ethihad staff on the pretext of Excess Baggage, since i refused to pay bribe. ( but agreed to pay excess baggage charges)Now i wrote to Ethihad for compensation and they are trying to support their staffs., but claim to have the best customer service levels? Looking for justice and compensation of 1 Million dollars.