Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

[Resolved] Etihad Airways / baggage damage.

Nov 13, 2017
0% 1
Contact information:
Abu Dhabi
I have travelled in etihad flight ey2/ ey216 on 8th november from frankfurt to bangalore. I would like to complain about the baggage damage happend during the journey. When I took my baggage, I was shocked to see that my suitcase was broken in 2 to 3 places and one of the wheel was broken. Its in very bad shape and dont think will be able to use it again. I have attached the photos, please check and respond. I have never expected such a negligance and bad experience from a reputed company like etihad. Please get back to me on this asap.


Etihad AirwaysEtihad Airways

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Etihad Airways Customer Care's Response, Nov 14, 2017
Hi Chandan, we are sorry to see that your baggage has been damaged. Please submit the pictures along with your booking reference to baggageclaims@etihad.ae to claim for a compensation. Thank you. *Marc


Sort by: UpDate | Rating
N  17th of Nov, 2017 by 
Agree Disagree 0 Votes
Dear Complaint Team
I am really concern about no response to my claim and numbers of comment and email has failed to be responded by the team.It is simple issue as to if they ever transfer agreed fund, as it is accepted that there was a short fall in the service.My name is Rajni Somaiya and I am member too, so if you were to look into this issue then you can, if you wish to know when I travelled it was on the 20th Feb.2017 from Manchester UK TO Ahmedabad India via Dubai.Air reference SPESRC DEPARTURE TIME 8.10AM.TICKET NO 607 1180992369
Many Thanks
N  22nd of Nov, 2017 by 
Agree Disagree 0 Votes
@Rajni Somaiy May I once again remind you that the assurance Nic and followed up to my second email response from Marc was that, we will remind the Baggage team manager to respond. As yet I have no joy.I have been subjected to your wrong doings, you have also accepted the liabilities so please make the payment and finish the issue.May I request you to inform me of your progress. many thanks. Rajni Somaiya
N  2nd of Dec, 2017 by 
Agree Disagree 0 Votes
@Rajni Somaiy May I reiterate that the email I received on the 29th Nov.17 was not received on my personal mail, it was attached as security, this is odd.The email was from Denise Chance, for I to fill the forms and send them, one of the form is indemnity form which is not required as the bag was damaged by you and the claim is for a damaged baggage .the complaint is for that reason so why indemnity to signed.Please clarify this and remove this form as I am not committed to any other issues.Many thanks Rajni Somaiya
N  22nd of Nov, 2017 by 
Agree Disagree 0 Votes
I am sorry, I am not happy with the way the whole issue related to my complaint is being deal with.
It is proven fact that the wrong doings are very much done by the Airlines Baggage handler.I am now subjected to argue and under scrutiny due to their
malpractice. I am on an opinion that, once you have got the evidence then you should deal with the complaint in accordance.It is nearly seven months and no result.. My name is Rajni Somaiya, my travel date was 20th February 2017 from Manchester Uk to Ahmedabad.
N  2nd of Dec, 2017 by 
Agree Disagree 0 Votes
Well nobody like to complain, well I can speak for my self.After making such comment, I think duty of care refers to the service, if the service is below par
then expect complaints.I am now being subjected to remind the board to resolve this trivial issue.There should be level of service to acknowledged on malpractice.I know I have complained twice in two years, this is due to the service I have received, twice my baggage was damaged, and more so, I had to collect at the airport some 200km journey, this is not accepted, yet, the airline did not care, I had to wait for my delayed flight for 12 hours, yet no apology nor food token at airport.All these small issues adds up.I am now asking the Board to sort this problem which is created by you, yet, you are not responding to the issue in correct manner. I also wrote an email to one of the director call Linda, no response to that email.This is clear class distinction, who does she think she is above customers?I am very sorry to be annoyed. Please respond to this as soon as possible.Many thanks
Rajni Somaiya

Post your Comment

Etihad Airways Logo Etihad Airways
Customer Care Service
Head Office, New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates
+1 800 266 7883
View Full Information

Reply to