[Resolved] Etihad Airlines / double charging!
I had paid charges of 209.05 a$ (For excess weight) to etihad air lines in cairo air port on 30/12/2007 with my master card. But when checking my bill, I found that they charged me with double the amount. The same payment came in two lines with the same amount of 209.05a$.
Term id : [protected] auth: x05702
Merchant no: 568297 batch: 000008 invoice: 000026
Date: 30/12/2007. The master card company said that the error should be corrected from the airline company and they cannot do anything about it.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Etihad Airways Customer Care's Response, May 24, 2016
Thanks for taking the time to contact us here on our forum. We are shocked to read this and would like to help. Kindly provide us with your case reference number, we will contact our team for you and request an update.
We apologise for any inconvenience caused and hope to hear back from you soon
_di's Response, Feb 02, 2017
I called +971 2 511 0000 who re-direct me to call 02 599 0000 which never has a human being on the otherside of the line to help. All machine and options. No help at all.
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