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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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9:07 pm EDT
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Etihad Airways flight status changed withot notification

booking refernce:8E5HAK
abu dhabi to peshawar, 6yh november, sunday, coral economy class
EY 261
E-ticket:607-[protected]

flight staus has changed without prior notification.
i booked ticket 2 months before to go for eid to my country after long wait'
etihad airwys give me sever mental toture before my flight and it cost me much more costly ticket in emergency

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5:41 pm EDT

Etihad Airways fraud

I travelled on Etihad airways in December via Abu Dhabi and also back on 26th December. On going on the EY601 to Abu Dhabi (a long haul flight) my television screen froze, I told the air hostess who said she would redo them all, still it did not work...in fact I had no entertainment on the whole of the journey of around 10 hours.
After reading all about Etihad and it was the airline of the middle east I was very disappointed in my flight.

We also thought the food on the shorter flights was not up to scratch. I would not travel on this airline again.

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10:04 pm EDT
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Etihad Airways customer mistreatment

I want to take the opportunity to congratulate the UAE government and its people for their great achievement, making the Emirates, one the most modern and prominent countries in the world, and a pioneer in the Arabian Peninsula. However, I consider it as my duty to make you aware of matters that do not seem in harmony with such a noble image, involving the airline company: Etihad and its transfer desk at the Abu Dhabi international airport. The following lines describe a possible instance of unlawful, abusive and perhaps discriminatory practices, associated with harassment and intimidation, by the staff of the Etihad transfer desk at the Abu Dhabi International Airport, with an individual named Mr. Rajeev at the forefront.
On April 26th 2011, my wife, Mrs. Adrienne Davie Arevalo, started her journey at the NIA airport International in Manila on board of EY423, going to Pristina in Ex-Yugoslavia, with two stops over, one in Abu Dhabi and another in Istanbul. All flights were booked and confirmed. And Mrs. Adrienne was in possession of valid Philippine passport, secondary identification and entry documents to her final destination. However, when arrived at Abu Dhabi, the Etihad transfer desk refused to issue the hard copy of her next flight EY4151 to Istanbul, arguing that one of her air carriers: Tam regional AtlasJet KK625 was not recognized and not found on their system. Notice that Atlasjet KK625 is not associated in any way with Etihad Airways. The points of origin and destination of the flight were all located in Europe and didn’t involve any UAE territory. The help desk forced Mrs. Adrienne to miss her flightEY4151 scheduled on April 27th at 0245and pressed her into booking another flight to replace the AtlasJet KK625 that the staff didn’t find or didn’t like.
I personally booked two other flights one from Istanbul to Zurich with Swiss air and the other one for Zurich to Pristina via Zagreb with Croatia Airline to solve the problem. The help desk had also rescheduled the Abu Dhabi Istanbul flight. When came time to board the new Abu Dhabi Istanbul flight on April 27th at 0950, the help desk denied her the ticket one more time, pretexting that while the Swiss air E-ticket was ok, the Croatia Airline flight number was not specified on the confirmed reservation. Notice that Croatia Airlines is not related in any manner to Etihad Airways and this part of the trip was completely taken place in Eastern Europe. When she finally got the information and the printed E-ticket, the flight to Istanbul was already gone. She has to spend more than 48 hours for a connection that was supposed to last about an hour, under harassment, intimidation and even threat of deportation. Notice that she was only in transit in Abu Dhabi and that all the issues brought up by the desk pertained to transactions with other airlines that are not related to the Etihad or the UAE in any way. Eventually, she rebooked another flight from Istanbul to Pristina with a Hungarian airline, scheduled on April 28th, 2011, which finally satisfied the help desk staff.
Any reasonable and prudent individual would understand such harassment if it was related to some immigration or legal issues. But, Mrs. Adrienne was only in transit with valid identification and entry authorization to her final destination. Mrs. Adrienne did have valid flight confirmations in all segments of her journey, confirmed by printed itineraries and E-tickets. Mr. Raj and the help desk staff were not acting as law enforcement, unless they had authority to do so. However, even in this case, they still need a probable cause which can be hardly found in this case.
I travel frequently to the UAE and do appreciate the quality of service of the air transportation industry in general. In fact, the world had recognized the national UAE carrier Emirates airline as the Airline of the year 2011 and in 2010 it ranked 8th among the best airlines in the world. However, apparently not all the flight operators are committed to the same high standard. Some manifestly disregard the provision of the transport regulations civil aviation(TA 029/07: passenger protection), the fundamentals of good customer services and the best practices of the air transportation industry.This fact seems also partly confirmedby customer reviews about the Etihad airways over the internet.Instead of joining the ranks of the displeased customers, I decide to formally address this complaint to whom it may concern.

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8:37 pm EDT
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Etihad Airways poor response to complaints and customer service!

My expereience with Etihad airlines would be the first and the last after July 9, 2011. My family and I have been travelling to India from Canada for the past 10 years, several times. Sometimes, several times in a year. We have always travelled by Emirates and had the best possible service.
This year my dad decided to book with Etihad to see how the flight would be and we got the ticket for a little cheaper (as there was a cancellation).
Issue:
My brother and I were late at the baggage area of the airport by three mins. Though we had already checked in (via online), they did not make any effort whatsoever to check the baggage in. There was not one person at the counter to help! Not one. By the look of the surroundings, it looked like they had closed the area before the actual time (before 9:45 pm). There was one Etihad staff walking around. So, we go to him asking for help. He did not give us any help, no contact information, no resources on what to do next. All he said was, "You have to re-book".
Once I got home, I called the toll-free number of Etihad airlines. I was put on hold for over an hour! In the end, I decided to leave a voice message. I also emailed them regarding our problem. After four days, I still have not gotten any response from them.
I decided to leave feedback on their website. Left three complaints regarding their crew, their customer service, and their response to complaints. I stil have not recieved any response.

After contacting our travel agency, we are required to pay $575 per person (total $1150) to rebook a flight, just cause we missed the flight by three mins! That's heartbreaking. We don't have that much money right now. And, if we cancel the tickets, then we are losing about $1400 dollars.

If there's any possible way, someone can help us by forwarding this message to the rightful owners and get us some help, it would be much appreciated.

Thank You,
Nithu Thonichalil

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Update by Nithu Thonichalil
Jul 12, 2011 8:39 pm EDT

Sorry, there's a minor correction. The phone number above is not the company's, it's my personal number.

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travel-log
, DE
Mar 26, 2012 2:58 pm EDT
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airlinelad2011: Why the racist comments? And you've never heard a Brit go off like that?Are you kidding? The loudest and most frequent whiners tend to be Brits wherever they are. So chill out and back off with the racist comments. Either respond to the concerns, or shut up instead making personal attacks!

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travel-log
, DE
Mar 26, 2012 2:52 pm EDT
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HI Leisl,

The same thing has just recently happened to my relative, who was charged twice on a credit card when trying to book a seat online on Etihad . The first time she tried, she got the message from Etihad website that her payment hadn't gone through; so she tried again, and once again she got the message that the payment hadn't gone through. So she quit trying to book the ticket, but was appalled to find later from her bank that the payment had indeed gone through each time, and that Etihad had taken her money twice. She is now running pillar to post to try and recover the additional money that Etihad has taken. So whats really going with these guys in Etihad?

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airlinelad2011
Fallowfield, GB
Jul 17, 2011 12:34 pm EDT

Don't be late for check in... International check ins open 3 hours before departure. You made your decision to come last minute, now live with the consequences... Etihad has to give the desk and the gate back to the airport at a certain time... I cant believe you people... I've done 60k miles on various airlines last year and never once been late... Is it an Indian/North American habit to just moan moan moan? Never heard a Spaniard or a Brit go off on one like you guys... And you just said, you book EY cos they were cheaper... what do you expect... the world for $1?

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11:37 am EDT
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Etihad Airways lost baggage

I have Lost one Baggage during my flight from Abu Dhabi to Beirut with my family as a visitors to Beirut.
Four baggages out of five were received at the destination point last 26 June, 2011. Till date there is no call /response received from Etihad airlines nor acknowledging what is the next process.
I called the baggage lost centre in Abu Dhabi, asking to be compensated for not having my stuff for my trip daily use but the one answering the phone pretend deaf and not giving neither a comment nor an apology for the fault of losing the baggage

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Etihad Airways non usable compensation money

I got a compensation ticket from Etihad (USD 200) when one of my Bombay flight had overbooked they had re alocated me on to another flight. In that Compensation ticket, it is mentioned that you can exchange it for taking ticket, use it for extra buggage allowance etc. In that ticket it had not mentioned its expiry date. Last when I had travelled to India, I have extra luggage of 3 KGs & tried to pay the money with that compensation ticket at Abu Dhabi airport. The extra baggage collection team at Abu Dhabi airport refused to accept the compensation ticket & nobody from Etihad airways are ready to give me written answer. They are telling we cannt accept this compensation ticket offer which had 1 year old date. Please note thta in that ticket no where it is mentioned its expiry date.I would like to know is there any expiry date? If yes why does it is not mentioned in the ticket?

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10:07 am EDT
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Etihad Airways stolen

i have a complain to etihad airways.i was traveling on 19 june 2011 by etihad from karachi to abu dhabi.when i reached home and opened my bag then i see that all gold jewellery of my wife was not there.we lost our gold jewellery by travelling etihad air ways.our bag was locked but some one opened our bag by any trick and stole our things gold jewellery and camera. in my jewellery box there was 6 bangles of gold, 3 chain & locket and 4 rings & 2 ear stud.we hope you will help us.
date : 19 june 2011
flight No : EY 222
time of deposit bags : 3 : 00 AM
timeing of flight : 5 :50 AM
baggage number : EY 002369
my name is Irfan ur rehman khan

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sasshole
, US
Feb 14, 2012 10:23 pm EST

wow...you seriously cannot be that stupid to put all of your jewelry in your checked baggage and expect it to be there, people in this world are unbelievable sometimes. first of all... if your bag is locked, they will open it and if anyone sees that a bag is locked, they will automatically assure that there are valuables in it, you should read the rules and do some research before you fly

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4:07 am EDT
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Etihad Airways worst customer service of all time

Paid $3000 dollars for return flights to Ireland last week. They have my money but have not issued me with flight details. I have talked to 14 different people from Etihad. They accept that they have received payment form me, but they never booked the flight. Now they want another $200 as flight cost as increased while we were trying to sort out problem. I have told them I just want my money back so I can book with a different company. I have been told that it will take 10 working days for money to be repaid to me. Over the past few days I have been told numerous times I would be emeailed by them or my calls would be returned...none of these things happened. It is by far the worst customer service I have experienced

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10:48 am EDT
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Etihad Airways false advertising - 10%

I booked an airline ticket over the phone with Etihad, using my ADCB credit card. I was entitled to a 10% discount which i have not yet received. Both these BIG companies in the UAE have sneaked out of giving the discount - each one blames the other after having blamed me! They are pathetic, cheating, lying ###, who have eventually resorted to making up a story about the fine print which is in their terms and conditions - i asked for it to be made available but not forthcoming.
My ticket cost more than AED 9000, which when i paid for, asked the Etihad consultant to make sure that i get my discount. This is recorded, and easily accesible. NOBODY RETURNED MY CALL EVEN AFTER ME REPEATEDELY CALLING ADCB AND ETIHAD. THIS POOR SERVICE DOES NOT BELONG IN THE UAE - I WILL HEREAFTER CHANGE MY BANK AND CANACEL MY TICKET AND NEVER EVER, FLY WITH ETIHAD AGAIN. LIARS AND STEALING IN A MUSLIM COUNTRY! :(

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Update by patnindi
May 22, 2011 5:04 pm EDT

The bank contacted Etihad who initially said that i did not use the correct link to book - after i explained that i was booking a multi-city ticket and this could not be done on the link given, they then said that in their terms and conditions, this discount is only valid for return flights and not multi-city bookings! Also they also suggested earlier that i should cancel my ticket and rebook then i will get the discount?
This leaves a bad taste in my mouth as even therecorded call will be proof that i specifically asked for the discount before paying! The consultant assured me that i will get it at time of payment?
I WILL NOT ACCEPT THEIR ATTEMPTS TO TRY AND GET OUT OF PAYING ME MY DISCOUNT!
THIS IS BAD BUSINESS PRACTICE AND FALSE ADVERTISING!

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Poor service of ADCB Bank
, AE
May 08, 2012 1:26 pm EDT

I recommend you to stop all the services with ADCB as they are not an ordinary man's bank and they dont know the values of ordinary people, better cancell all services with them.

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karpaka
, IN
May 22, 2011 4:49 pm EDT
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no response for the carrier or the bank?

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2:34 pm EDT
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Etihad Airways doubling of charges by card & by cash

On 29-04-2011 I approached to etihad airways lahore – pakistan office and met ms. Fauzia bashir who gave me a return ticket of 02-05-2011 and asked me to deposit an amount of rs. 33, 210.00 I gave her my wife’s visa card. She took it and go to the machine and later on she asked me that this card is of your wife that is why we have to get your own card or cash. She again made some calculations and asked for rs. 34, 980.00 in cash. I paid rs. 34, 980.00 in cash and received my ticket. After getting free from meetings I was just informed by my wife that etihad airways lahore – pakistan office had deducted rs. 33, 210.00 from her account as the transaction is showing the fact from his account statement and they had also received from me rs. 34, 980.00 in cash.

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Tariq Akhtar
Tariq Akhtar
, IQ
Apr 11, 2013 4:25 am EDT

Respected Concern,
Please advise me what should I do about my issue which i am facing last few days from Etihad airways.
Sir/Madam,
1st Flight 4th of April I Traveled on Etihad Airways From Lahore to Abu Dhabi by flight EY242 Departure at Early morning Arrival Abu Dhabi at 9am Local time of UAE.
2nd Flight Same day from Abu Dhabi To Basrah by flight EY553 Departure at Afternoon Arrival at arrival at Basrah 1400 Hrs.
Complaint,
I deposit my one Black Medium Size Baggage in Lahore & get boarding pass & Get Update From Abu Dhabi From Office They Told Me My Baggage is Traveling On same Flight. But When i Reached Basrah i Did not received my Baggage on Air port.
So From Same Day i Am Complaining & Follow up But Still I Did Not receive My Baggage. Now They Are Telling Me possible you baggage is not loaded from Lahore So you Have To Check From Lahore. Actually this is not my duty to do Etihad air line shoulde do it but they are telling me to contact with Lahore.
Now Please advise me what should i Do.
I Send All detail To abu Dhabi Head Office But Still No Reply.
Please Find The Attachment Of my Boarding & Baggage Copon.
Traiq Akhtar +964-78-[protected] sami_tariq2006@yahoo.com

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Etihad Airways assualt and rude behavior

my dad mr baboo khan 70 years old and my mom fatima baboo khan 56 years old was traveling on 13th of april 2011 at 9.25 am. from manchester to abu dhabi to eithad airways flight no, Ey 16. when my older parents gone to the check out than lagauge was 3 kilo over than your staff were very rude and said tack 3 kilo out or pay some money. but accent was very rude behavior. than my dad and mom took some stuff out and stay in the qeue again after 25 minut they serve same checkout again and this time only 0.7 kilo over than your staff very very rude again. then i was very angry because of him rude behavior and i asked can i speak to manager than he call 2 more lady and i request my parents very old and they cant stand in the qeue again its only now 0.7 kilo over lagage and they got 2 tickets thats mean they only 0.3 kilo over. please leave them to go. but sam thing again they were very strict very rude and they said no. leave the counter and move from here. then i said no i want to speak to the manager then we will move from here then 1 lady gone to manager and dont know whats shes said to manager and 1 man come to me he s name is Jamal and he was the manager and he;s catch my shoulder and push me away from the counter i told him dont tuch me but he done it again and said move from here he was very aggrissive very rude . this is very very poor service of staff. then i call the police and told to police mr jamal is manager of the eithad airways counter at this time and he pushed me . and i also made my complaint to manchester police. and police spoke to at this time supervisor she is call Vicky. and also i made my report to her. a very very big air line staff working like this. this is very very shame full. and also provide you name of the staff they involed this incedent. 1 MR JAMAL 2 ANDREW 3 JADE 4 FREYA. they all 4 people involed in this incedent. can you please tack my this complaint very seariously because this is abuse my family by eithad air ways staff. thanks

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Update by abdul baqi
May 03, 2011 2:34 am EDT

very bad from eithad airways staff done like this with older people.

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6:25 am EDT
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Etihad Airways customer service

My name is David Andrew Fuller. I am a British citizen working in Thailand. I am writing to complain about my return flight from Manchester to Bangkok. I work for a prominent school in Bangkok and I usually volunteer full time during April as it is my school’s main holiday. I returned this year to England to see my new born nephew.

During my stay I received an urgent message that a volunteer had not shown up and I was need back at the school quickly. I called the Ethihad number and asked if I could alter my return ticket. I was told that I would have to pay extra 140 pounds for an upgrade. I didn’t want an upgrade but was reassured that I would have a higher baggage allowance, so I agreed to the upgrade.

I then used my extra baggage allowance to purchase second hand (cheap) books for the poor school I volunteer at. I was even asked to purchase some prizes which could be awarded to the students who had improved the most. The total cost of these book and prizes came to about 20 pounds.

When I arrived to collect ticket I was told I was only upgraded to another level of economy and was not entitled to extra baggage. I voiced my concern about my bag weight to the ticket office but was told to talk to the check-in people. When I checked in I was charged 260 pounds for extra baggage. I was told to pay the fine or throw away the books and prizes. I remade calm I explained what I was told when I booked the ticket but the man in charge was not interested, he claimed there was a miscommunication to me but I was told to pay the fine or leave the line.

So I paid 140 pounds for an upgrade I didn’t want and 260 pounds for extra baggage I would never have bought. The final cost was almost as high as the original return ticket going both ways.

I felt that no one wanted to deal with this problem and I was been pushed away with no help or explanation. Each station just wanted my money and to get rid of me. The standard answer to my questions was “Go to the website”.

A similar event happed to a fellow teacher traveling on Emirates Airline. The teacher explained he was carrying materials for a charity school and the airline found a way to help the teacher.

My experience was that no-one was willing to listen, explain anything to me, or take responsibility for their actions. I was even asked why I was not returning to England afterwards and asked to prove that I was employed in Thailand even though I have the relevant visa and work permit!

Then when I arrived at Abu Dhabi I was told that I could not board my connecting flight as I didn’t have a valid ticket. I was told to leave the line and wait. After waiting for an hour where I was told that I may not be able to take my flight, I was then told that the mistake was made in Manchester and I could board the plane. Again, no apology or explaination.

I have been traveling between England and Thailand for the past 10 years and this is my worst experience ever. I usually travel with Emirates but my travel agent suggested Etihad as an alternative. This was a decision which I regret and will not be using this airline again. If it had been clearly explained to me when I phoned to alter my ticket none of the following mistakes would have happened. I should have realized that I was dealing with someone with communication difficulties after giving my reference 3 times to the phone operator.

I will now be unable to return to England next year as I had to use 3 months salary to cover the extra cost I have incurred trying to return to Thailand. In my opinion a sign of a good company is how it deals with problems. My experience was that this problem was pushed away and I was left taking responsibility for the mistakes made by the people I was interacting with. These types of mistakes cannot be allowed to go unchecked.

([protected]@hotmail.com)

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Etihad Airways booking made cannot cancel and if cancel no refund

I Purchase the ticket through online. and received a ticket through email. As per there Ticket they have mentioned that . For cancellation of ticket they will charge 200, for change of ticket 1st time free and there on there is a charge of 200.
But when i called to cancel the ticket they said it is non refundable and if i want to change i have to pay 100 .
They are manuplating the customers and saying something and they hide some of the rules which is not clear at the time of booking and after we book the tickets many rules are being applied. I request people to be carefull if purchasing online tickets, they are cheating people by false rules which they will not show to us at the time of booking.

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anil parasher
, KW
Jan 16, 2010 7:53 am EST

I travelled on 15th Jan 2017 and as per schedule I was to have a 2 hr stopover at AbuDhabi . My flight at the place of origin was delayed by 10 hrs on top of that another 9hrs delay at AbuDhabi was conveyed to me at the time of checking in my luggage . The supervisor at the check-in counter promised that because this undue delay is beyond my choice of travel programme it would be compensated by ensuring a proper lounging arrangement at AbuDhabi during my wait of 9 hrs for my connecting flight .Shockingly the transfer desk staff at AbuDhabi was very rude and refused to even acknowledge my request saying that maximum we can offer you is a "SORRY" in apology. I had to spend 9hrs in total discomfort in waiting area in addition to the earlier more than 12 hrs to reach AbuDhabi .My request that I am a heart patient had no effect on their behaviour . It is surprising that Etihad website has no scope for writing a complain I tried their feedback corner but could not send my comments through as there was connection error forever. Having suffered every kind of indignity at the hands of transfer desk staff ( Because I happened to travel by economy class and one of the girl infact happened to ask what country passport I was holding) I had no other option but to tell myself that I should never travel by Etihad again and probably send them a legal notice through my attorney for claiming for pain and suffering . Imagine a journey of 25 hrs as against actual 5 hrs which made you feel you awaful of the attitude for which they charge you so heavily.
I felt tricked by the check in staff at Delhi and and humiliated by the transfer desk staff at AbuDhabi.

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patrick mcwilliams
, AE
Nov 05, 2009 8:28 am EST
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I was very disappointed after booking my summer holidays more six weeks in advance, I recieved a phone on the day that I was due to fly telling me the flight had been cancelled! The lady on the phone said that I must fly 3 days later...this is my only annual holiday and I was very very disappointed. I called my friend who was booked on the same flight and he told me that his was not cancelled and he was due to take off on time.
Under further investigation I discovered that I had in fact been lied to and the flight had been over booked not cancelled! This is totally unaccepticable and I was not offered any apoligies what so ever.
I feel that I was treated very anfairly by a usually very good company

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Trevor
, US
May 09, 2009 12:58 pm EDT

I flew on flight EY450 - Etihad Airways from ABU DHABI to SYDNEY on the 11th March 09. I use my own wheelchair to get around and when I got on the plane the crew put it in the hull of the plane. When I arrived at Sydney airport I saw that my wheelchair had been damaged. I am very upset as I need to use it to get around whilst I am in Sydney on my honeymoon.

We fly back to England on the 1st April 09, where I will get it repaired. I would like to know if you would be willing to compensate me, as it was on your flight when it was damaged. I will have to send the wheelchair to Germany for repair so I will need to hire another one whilst mine is getting repaired. Which is somewhat of an inconvenience as mine is tailored for my disabilities.

I am sending you photos of the damaged to my wheelchair. In the photo you will see that the push arm is bent, I presume it must have been thrown or jammed against a heavy object.

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Green
, ZA
Jan 02, 2009 8:49 am EST

I travelled on Etihad airways in December via Abu Dhabi and also back on 26th December. On going on the EY601 to Abu Dhabi (a long haul flight) my television screen froze, I told the air hostess who said she would redo them all, still it did not work...in fact I had no entertainment on the whole of the journey of around 10 hours.
After reading all about Etihad and it was the airline of the middle east I was very disappointed in my flight.

We also thought the food on the shorter flights was not up to scratch. I would not travel on this airline again.

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NMZI
Yonkers, US
Jan 22, 2010 7:51 am EST

Dear Sir/Madam,

This complaint is for Etihad airlines for flight number 100 which was suppose to take off at 10pm on 1/21/10 but they decided to take off early leaving our passenger behind & leaving her lauggage at the airport. The passenger checked in around 0820pm and got the boarding pass. Just to let you know that she (the passenger) got this ticket on the same day of flight for family emergency reasons. She waited for the flight and around 0920 she was there for security checking . She was there at the specific gate aroung 0940-45 and the boarding attendant told her that she can't get in because the flight took off already and left her lauggage on the airport. (No announcement was heard for her name by any of our family memebers, #4, while waiting for flight).

It was very frustrating experince for all of our family memebers especially in this time of family emergency. I, myself, daughter of the passenger has been travelling for around 10 years and never had an experince like this ever before. The flights always get late but never early.

I would really appreciate that, if the airline is questioned about uninformed decision of early take off and should be compensated for the frustration she & all of our family memebers had to go through.

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sikzul
Rego Park, US
Dec 17, 2009 3:49 pm EST

I love travelling; but never with Etihad again
On new york terminal on Nov 27 2017: i was told that i could not be provided the seat that i booked 3 months ago: not only that they also mentioned that me and my wife will have to sit 4 rows apart with the 18 month baby in my wife lap for the 13 hours flight; the booking clerk referred me to the manager(juan) who was not only patheticin terms of communication skills and customer care but was also so rude that he mentioned that i cant listen to you as i dont have time and if i dont want to take the seat he wil cancel the flight and will not refund the money as it will be deducted due to last min cancellation

I am planning to do legal prceeding against the career

Would not travle with this airline with illitrate crew that cant even talk to their cutomers with courtesy

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Mohammed Haris Umer Usman
Secane, US
Feb 13, 2010 6:54 am EST

This is a distressful complaint signifying the disastrous journey my family and I experienced at the hands of etihad airways even without actually flying. Etihad airways is an airline that at this point, we are vowing never (And I repeat never ever) to travel in again.

My wife and I are both physicians in philadelphia and were travelling from jfk to karachi pakistan. On the way, we had scheduled a 3 day stop over in abu dhabi for the sake of sightseeing in the uae. As instructed to by etihad airways, I had sent my visa application to their ticketing department 3 weeks in advance of my travel and had bought the tickets so that all of the airline's requirements were met.

We had packed and planned for this 2 week vacation (Which, if you ask any physician in the us, is a luxury we cannot afford to cut short) and were on course to a safe travel to all the above mentioned destinations. Since I had not heard from the airline about the status of our visas two days prior to our departure, I initiated contact with their local ny office which was closed presumably due to the weather and was connected instead to their 24 hour call center where I was informed that the visas were 'processed' and that I would be getting the email confirmation shortly. Since this never happened, I contacted them again (24 hours prior to my departure) and was told that the visas would come through in the next 24 hours. When this did not happen, I called them again only to be told that we will not know about the visas till 3 days after our departure (A time period tenured to be spent in the uae) and so when I very politely (Yet intuitively) asked about how we could still keep enroute to our final destination of karachi, they said 'we are very sorry but the earliest we can get you there is 4 days from your initially scheduled departure time and that you would have to pay $150 extra per ticket for the changes'. Even if I was to forego the money I lost when I cancelled my hotel reservations in dubai, the money I spent to get from philadelphia to jfk, the money that I ultimately spent staying in a hotel for a night in new york, I still cannot understand why?, when they refer to us as 'guests' they don't really mean it! I understand the beaurucratic delays that visa processing can incur. I also understand that the airline has no ultimate responsibility in that regard, but if they have undertaken the task of sponsoring their guest!, than the least they owe that guest is a the courtesy of early intervention and prompt rescheduling to accomodate his or her needs. I say this in no less words and for lack of a better alternative: their customer service stinks! And I will never (Read never ever) fly through this airline even if it is the last flying module on the surface of this planet! And I gaurantee you that this news will reach the ears of every other vacationing physician, travel authority and if possible, governmental agency so that people know exactly how ridiculously sheepish they're personnel are. We spent most of the night of feb 12th at the airport in ny and the whole day travelling from philadelphia to nyc to meet the new security dictated timelines for international travel out of the us. As a professional of busy stature, you also will acknowledge that it is not so much the dissapointment of not getting my visa in time, but the fact that they were not bothered to inform me of it despite their undertaking of doing so, so that I could make alternative plans to salvage my remaining vacation time. Also their inability to cooperate in the most unforeseen circumstances is also testimony of their lack of desire to satisfy the needs of a customer who they so hypocritically refer to as 'guests'! Because the last thing we are to them is just that!

I hope this email will draw some attention to the plight of unsuspecting (Yet busy) professionals who were so miserably dissapointed by an uncaring staff at a supposedly prestigious airline.

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Loyed Dias
London, GB
Aug 31, 2010 2:26 am EDT

Hi I was travelling form Heathrow to Mumbai dated on 24.08.2017 plane time 9.05 am and had bad experience with the customer service executive.
We were 3 members, myself and my parents and our luggage was 49 kgs which was below the limit and had requested the service provider people if i could move some goods from hand bag to luggage bag as my parents were very old to carry huge hand bag and me too had a back problem, but their reply was soo rude like "This is none of our business", "You have to look after yourself" "We don't care about you and your parents". I also tried to complaint to the manager but everytime different people came and claimed to be the manager and no one cooperated us. The things which could have been managed properly were not manageble by these people. As per my knowledge Etihad airways is an reward winning airlines but thanks to your service which proved that you are not worth to be the award winner and would never travel by this airline again and would also suggest others not to travel by this airlines. I still have the names of the two people who were handling checking part but do not wish to display this on the net. Thanks

Loyed Dias

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DDonnelly
Darwin, AU
Sep 08, 2009 1:36 am EDT

To whom it concerns,

I would be grateful with some advice about this matter.

I have a flight with Eithad Airways from Singapore – Abu Dhabi – Dublin on the 19th December 2017 EY 473 originally flying at 08.25pm.
I booked a connecting flight from Darwin Australia to Singapore arriving at 19.00pm lots of time to get Eithad flight at 08.25pm.

I rang Eithad for another reason, when they told me my the flight was changed to 19.40pm, this now means that my Jetstar flight will get in too late and I will not meet the connection. So I now have to fly a day earlier from Darwin to Singapore – taking another day off work and paying for a hotel in Singapore just because Eithad have changed flight times.
Eithad never informed of the flight change... Luckily I had rang them or else I would have just missed my flight. They said they had informed the Travel Agents who I originally booked through which have told me they got no notification.
They said they cannot put me up in a hotel or anything; basically tough luck as my Jetstar flight is not on their systems.

I don’t think this is fare on Eithads part, is this what they do to everyone when they change times?

I look forward to having your comments.

Thank you!

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S_J_Manchester
Manchester, GB
Feb 17, 2011 10:07 pm EST
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Hi,

I am my husband flew from Manchester to New delhi on 26th dec 2017, we had to change from Abu dhabi at 2205 hours and we were waiting there to board but after gone pass time, there were no announcement that flight were delayed, suddenly after some time it appeared on the board that flight is delayed by 8-10 hours and when we asked at etihad information desk, they didn't respond very well, it was very rude behaviour, no arrangement nothing, no information were given to us. because of delay we had to suffer a lot, We had to pay full taxi price which had suppose to pick us up from Delhi airport, and apart from that we missed our train.

now after all this we re booked taxi for Delhi from Abu dhabi only according to delayed flight but when we reached Delhi airport, our luggage was missed and because to that couldn't catch 2nd taxi and had to pay 2nd taxi price also, and after 4 hours, filing our report at etihad counter, when we came out without any luggage, we had to book taxi again, have to book hotel because of missed train.

when we got back our luggage back after 3 days, I noticed at home that one of my red color jewellery box was missing from the luggage. and also while giving back our luggage they misguide us, they never delivered our luggage to my delivery address and we had to go back to Delhi airport to pick our luggage which was very painful.

I want to complaint against Etihad for rude behaviour, not providing information, my missed jewellery box and because of all this the extra money we had to pay at different stages. I want compensation and investigation to be done for my missing jewellery box which had expensive jewellery in it.

I had very good reputation in my mind about Etihad but after this first time bad experience, It spoiled that image. I would never definitely recommend Etihad to any one.

It has been more then 1 month for complaint but still didnt hear anything from Etihad.

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Etihad Airways in jadeh they charge lots of money for zam zam water

peoples went saudi arebia for umrah and ur air line charge more than 400 saudi riyal there for zam zam water 38 saudi riyal for 1 kg which is awefull we r more than 500 600 people will never ever travel with etihad airline and will also stop the other people to travel itehad etihad is ### airline thumbs down for etihad also ur crowd behaiviour is very bad in jadeh they dont no how to talk with customers

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Anna Newport
Newport, AU
Aug 22, 2014 1:33 am EDT

My ticket was issued without my full name as shown on my passport, and my after my travel agent checked with Etihad I was informed that it was possible to change the ticked to my full name at at cost of $150 which I immediately paid. Etihad have now advised that they gave the incorrect information and will charge $550 to reissue the ticket - which is literally 3 key strokes. Etihad advised the agency (a very large and national one), that they had recently changed their rules but had failed to pass this information on to the agency. This is disgusting and they should be held accountable.

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Lora singh
, CA
Oct 11, 2012 11:37 am EDT
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I wondering the rules of this airline, you can not carry choclate in your caban laguage if you buy the choclates from outside of Airport, but you can carry choclates if you buy from duty free shop inside the airport. Really this DAMN rules shows how the stupid peoples handling this airline, Security issue choclates can be melt, This airline is piece of ###, garbage, pee and so on. My friend told me you can carry only your ### in caban laguage.

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Tugboat 666
Wallasey, GB
Apr 09, 2011 5:51 pm EDT
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I lived in Jeddah for 2 yrs, the whole place is a rip - off thats how they live, Allah says it's OK to rob infidels so that excuses everything!

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Etihad Airways rude cabin attendant

To etihad airways complaint division: we would like to make a complaint regarding the ineptitude and rude behavior of one of your cabin attendants. I, my wife and our 2 year old daughter were on the ey17 flight from abu dhabi to heathrow on feb.11, 2011. One of your cabin attendants by the name of laura (Blonde haired lady) was asked by my wife if she could have some milk for our 2 year old daughter and she just simply answered her with a short "no, I dont have it." and didnt even offer to give the baby an alternative drink if indeed milk was not available.

When she was giving out food for all passengers, she had prior to that forgotten to give my wife a menu card, and offered my wife only the choice of lasagna as she said that all other options were not available in her cart. My wife asked her if she could please check if there were any alternatives as she does not take well to cheese and dairy products but the blond haired cabin attendant just cut her short before she could finish her sentence and gave her an annoyed look and simply said, "no. This is all I have." and a brash, "i'll come back when you've made up your mind." and just could not be bothered to assist us. The row behind us was offered alternative meals by another cabin attendant after laura the flight attendant had just told us that there was nothing else available.

When trash was due to be collected from the eating trays, she came to pick our trash but only took the glasses and small tray out but left some of the crumpled tissue paper and bread crumbs behind so we had to call another flight attendant to clear the rest up. Another time, we caught her walking away from another passenger who requested something from her and she was shaking her head as she walked away. And another time she was serving drinks to all passengers (Row by row) and did not even bother to ask my wife whether she wanted anything to drink fully knowing that we had a baby with us. We paid full price for our 2 year old daughter as well. Luckily for us, there was a male cabin attendant that was more helpful and more sympathetic and eventually gave us something to drink and eat. But the first cabin attendant (Laura was the name on her badge) was just rude and appeared annoyed everytime we would ask her for something and we dont think it was unreasonable to ask her for milk for the baby or an alternative menu, we are paying customers and well within our rights to do so.

Her way of just cutting short a customer while they are still speaking we found was very inappropriate especially since the nature of her job is in a service industry. We've flown on many airlines like emirates, qatar, cathay pacific, klm, my wife, especially, being a journalist, is a frequent traveller and has commented that this is the first time that she has encountered such poor service from a cabin attendant that just didnt want to know or care. She seemed annoyed and impatient and just simply apathetic to our needs. On the whole, we were just disappointed and insulted by her behaviour and service; and as 3 paying customers, we just expected a little more "politeness" from staff. She made my wife feel like a second class citizen and did not seem to care whether our baby daughter had any milk to drink or not. If not for the male cabin attendant that was more helpful, our whole trip with etihad would have been such a miserable one.

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Paddy123
, GB
Aug 29, 2012 1:37 am EDT

I am appalled to see the reaction and comments to the complaint. I bet, none of you have a baby or have ever traveled with one. There are many many reasons why she might have run out of the milk - connecting flight, security, going sour etc etc are just some of them. Also, if you read again, the complaint is not about the milk, the complaint is about attitude! I have two young kids and being an expat I have to travel home a couple of times a year - 14/18 hrs flight. To me, the distinguishing factor with the airlines is how they treat the kids. Etihad in fairness has been great until now.. always supplying kids meal, hobby pack etc
Folks, please be a little more sensitive. For the OP, escalate these issues politely to the cabin manager or to the pilot. Your chances of getting a instant resolution to the problems are lot higher since one complaint of negligence from the manager or pilot can pretty much scar the career of the crew for a long time. They will listen more.

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Etihad Helper
, AE
Mar 27, 2011 7:48 am EDT

Dear OP,

Please check your DM's as I would like to help if possible.

Kind Regards

Etihad Helper.

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Charlieboy77
Guildford, GB
Feb 23, 2011 1:14 am EST

I have to say your complaint does paint me a rather disturbing image of you and your wife as a couple of high maintainance finger snappers!

Was it Lauras fault the food choice ran out?

Was it Lauras fault you forgot to pack a baby bottle?

It is never nice to be on the receiving end of an underwealming customer experience and the corporate response from Etihad when you receive it will no doubt be a standard one of apology and regret. However look beyond that. Laura is not a machine. She is human like the rest of us. With feeling and emotion and error of judgement. There are all sorts of reasons why you may have considered her service to be inferior.

Could it be a cultural misunderstanding or a language barrier issue?

Perhaps she was embarassed to confront you again after the whole meal issue and chose the easy option by missing you out?

Perhaps you were unreasonable in your requests to the point she found you rude and she couldn't deal with you anymore?

I wasn't there so cant say for certain but these are all posibilities you can consider for sure.

As both a customer service provider and as a customer (fare paying I hasten to add as this seems to be an extremely important issue to you as you mention it several times) I find if you treat others in the way in which you also like to be treated then you are more likely to receive a positive experience in return. Smile and make eye contact. Have manners rather than demands. Be reasonable and realistic. Where exactly was Laura meant to find this alternative menu you were needing? She already told you there were no other choices available. Was she to tell the captain to divert? Were you inferring she should break rank and fetch you food from Business Class? I do hope not.

First of all Laura was not put aboard EY17 from Abu Dhabi to London that day to be your slave for 8 hours and pander to your wifes intollerance to dairy. Her primary function that day was to ensure your safety in the event of an emergency.

Secondly, it is not any airlines obligation or indeed any passengers right to be offered an alternative menu. Ultimately, ALL you are paying an airline go get you from A to B.

You are not paying for the 2 million channels of video entertainment, the cheese lasagne or the hot towel they bring round after take off. These enhancements are put here as deal breakers to win your custom over another airline. Despite the glitz and glamour airline websites like to portray in order to win your custom, they are ultimately a marketing tool. Your wife (being a journalist as you also mention - why?) should know not to take everything she reads at face value.

Next time you fly, you should take a good look around the aircraft galley and you will see it is not a vast warehouse in the sky with snacks piled high cater for everyones individual pallete. Spare food rarely exists. All provisions are normally calculated to the bare minimum.

Perhaps your wife should ask for a lactose free meal when booking flights in future?
The code the airline need is NLML. Also the code for infant food is BLML. They are standardised international meals codes recognised by all airlines with meal servicese requests can be taken care of at the time of booking or by calling the airline at least 48hours in advance of travel. That way your wife and baby are guaranteed to have something they can stomach and will probably be served ahead of the main meal service. And please next time you fly, pack a babys' bottle just incase - they are waivered from the liquid ban and would have saved you a load of hassle and who knows... you may have even seen Laura in more positive light.

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Allyson in Oz
Brisbane, AU
Feb 13, 2011 1:30 pm EST

Why didn't you bring milk for your baby on a 7 hour flight?

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Etihad Airways cabin temperature

My husband and I travelled from Sydney to Abu Dhabi with Etihad on our way to Europe. We are seasoned travellers and this is the worst airline we have ever flown on. The cabin was shockinly over heated and their were no air vents overhead. We upgraded halfway in the hope that it would be better(cost$7000 extra) It was worse jammed in a small cubicle with no air. Complaints were not even answered. Dont travel with this Airline. It was miserable to say the least. We were both sick when we arrived because of the heat and lack of air.

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Etihad Airways probleme de # sur un vol

nous avons voyagé avec Etihad airways le 15 novembre 2010, sur un vol Paris Bangkok via Abou Dhabi. Le Paris Abou Dhabi (vol EY032) a eu suite à une panne technique plus de 3 heures de ###, jusque là rien de trop grave le probleme est que la correspondance Abou Dhabi de la mème compagnie (volEY402) n'a pas attendu les passagers de Paris ce qui nous a contraint à passer une nuit à l'aéroport d'Abou Dhabi (payée par la compagnie) mais notre arrivée à Bangkok prévue à 6h50 local s'est effectuée à 19h local. Nous avions des rendez vous important ce jour dont un à l'hopital, nous avons été contraint de les différer, ce qui nous a obligé à passer une nuit de plus sur Bangkok alors que notre hotel était réservé et payé à Chiang mai ! D'autre part à notre arrivée à Bangkok le personnel au sol d'Etihad nous attendait avec nos bagages une des valises étant cassée, ils nous ont fait faire une déclaration : référence BKKEY16712. Nous désirons un remboursement de la valise et un dédomagement pour le ### de plus de 12 heures.merci de le prendre en compte

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hafiz abdul mannan
, PK
Apr 24, 2013 2:08 am EDT
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my tkt num 607 [protected] /888 / 889
my tkts issue on 22 par but no display in pnr KTJBAB ...plzz assosiate my tickets thnxs

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Etihad Airways atrocious customer service

Had a miserable experince, when I decided to lodge a complaint. Was stonewalled, ignored, and threatened punitive measures if persisted. "how dare you complain about the national airline of the uae" is the response I recieved. Blasphemy!
The ground staff was vindictive, intransigent and dishonest when I tried to escalate. Spoke to the duty mnager who showed sympathy, but was unwilling to do anything more. Email complaints went to a blackhole never to be responded to. The issue was never resolved, and to seek outside help. Pathetic, despicable, worthless service! May you never have to deal with any ground staff... Particularly in any third world country. They have no concept of customer service, are basic drones.

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TaraR
, NZ
May 30, 2011 4:10 am EDT

It is impossible to resolve any issues throught Etihads call centre service. Not to mention frustrating.

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Etihad Helper
, AE
Jan 09, 2011 11:15 am EST

Dear Dispertion,

Thank you for your comments regarding your flight with us. If you would like to private message me more details, I shall be able to investigate this further, and hopefully reach a satisfactory resolution as soon as possible.

Kind Regards

Etihd Helper.

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Etihad Airways # avion de + de 12 heures et bagage endommagé

nous avons effectué un vol le 15 novembre 2010 au départ de Paris pour Bangkok via Abou Dhabi sur Etihad airways ( volEY032) ce vol pour un probleme technique a été annulé remplacé, le tout avec plus de 3 heures de ###, jusque là rien de trop grave, le probleme est que la correspondance de cette meme compagnie à destination de bangkok(volEY402) ne nous a pas attendus, de ce fait nous avons du loger à l'aéroport d'Abou dhabi et nous sommes arrivés à bangkok avec plus de 13 heures de ###(19 h au lieu de 6h50). Ce qui nous a fait perdre une journée durant laquelle nous avions un rendez vous important à 15 h à l'hopital burumgrad de bangkok (perte de temps et d'argent car une nuit de plus à bangkok nous a été nécéssaire, alors que nous avions déjà réglé cette meme nuit dans un hotel réservé depuis longtemps à Chiang mai).De plus à notre arrivée à l'aéroport de Bangkok le personnel Etihad nous attendait avec nos bagages une des valises étant détériorée n0 de dossier établi par les agents etihad BKKEY16712. Il me parait evident qu'une compensation financière nous soit accordée.

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Etihad Airways inhumane crime

i had a serious fall diembarking at abu dhabi airport flight ey 451 20/11/2007 injured leg and back
etihad has been denying me much needed finacial aid and urgent medical treatment
because of etihad delay and denial of medical care in confined to a wheelchair for the rest of my life
and loss of bowl motion
this is a srious crime a major airline denying liability to an injured passenger
e-mailed all in charge of airline etihad even ceo but they all pushed me away as if i didnot exist
my solicitor talked to the airline solicitor and told him give this man some money or lets settle the claim
the etihad solicitor replied what do you think etihad is a charity organization
this is the crime of the century

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Update by m ichael
Dec 17, 2010 10:03 pm EST

dear etihad helper and tttt09 i would like dearly to thankyou both for you kind efforts to help defensless people like me words cannot express the effort and appreciation i thank you both o x
i have send supporting emails sent to etihad i hope you get them and read them
how the accident happened is
1/ it was dark poor lighting 12 midnight and far from the terminal lights
2/the passenger stair platform to cabin door sill height difference of about 30cm in depth a big first step out of plane
3 passenger stair either moved or no positioned in correct position because my first leg to make contact with the passenger stairs top platform my foot contacted the rubber cushion which is positioned on the fron of the platform so the stairs dont damage the fusilage of the plane that means the stairs were to far out
4/ it was foggy and the stairs had moisture all over
5/ picture of etihad still practising same dangerous procedure look at the photo i attached magnify it anf you will see the passenger stairs top platform 30cm lower than the cabin door sill height and the platform has uneven surface same thing that cause my accident 3 years ago and etihad still doing the same mistake till some one dies i hope you get the attachment
once again thankyou from all my heart and keep up the good work you both are god sent agels to us thanks michael

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Shannon36535
Foley, US
Dec 17, 2010 10:17 pm EST

Get a lawyer, if you have a valid case and you will be rewarded with your money. I never believe in any company who takes advantage but sounds like you have no choice but to sue them.

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tttt09
Chicago, US
Dec 16, 2010 6:11 am EST
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I have called Etihad customer center 5 times in last 24 hours and I am not able to get to any line after waiting for 30 mins. Very very bad customer service. At one time I felt like someone was on the line but dropped the call. I am calling from a land line in US to their 1888-8-etihad number. Thr is no one there...

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Etihad Helper
, AE
Dec 16, 2010 5:06 am EST

Dear Michael,

Thank you for your comments regarding your flight with us. If you would like to private message me more details, I shall be able to investigate this further, and hopefully reach a satisfactory resolution as soon as possible.

Etihad Helper.

Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Contact Etihad Airways customer service

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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Is ComplaintsBoard.com associated with Etihad Airways?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Etihad Airways Customer Service. Initial Etihad Airways complaints should be directed to their team directly. You can find contact details for Etihad Airways above.

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Use this comments board to leave complaints and reviews about Etihad Airways. Discuss the issues you have had with Etihad Airways and work with their customer service team to find a resolution.