[Resolved] Ethan Allen / No customer service
Ironically, as a marketing and public relations professional I understand that occasionally mistakes are made. But to fess up and make right usually says something for the company and the issue. To date, I have attempted to fix issues with a September furniture order my newlywed husband and I placed with no resolution.
I have called and emailed corporate. The customer relations representatives that I was assured would return my call promptly never have. Instead I got an email weeks later - after again reaching out - from someone else who seems to have no ability to resolve anything. Rather I am advised in a email "that the local store" has the ability to discern things about delivery, fees, etc. Yes isn't it ironic that the local designer who sold me the items hasn't been heard from once since I placed the order? And instead I'm tracking down people at the local store who are also non-communicative? I placed another email to them last week - it's been four days and nothing. Not one word.
Thankfully, my husband and I received a few of the non-upholstered items and we will keep those. But we have decided that the other items are no longer of importance to us. I will never buy from Ethan Allen again and I have told - and will continue to tell everyone who visits my home - about the horrors of working with the company. I am contemplating calling my credit card company and advising them due to the poor customer service and the failure by Ethan Allen to deliver a product promised.
I anxiously await to see if Paula Mandeville will finally, after 8 weeks respond to me or if the corporate folks I spoke to will call me back. But I do plan to use the power of the pen and the Internet to share my dissatisfaction and tell everyone who will listen that Ethan Allen is not a company that I would recommend doing business with.
It's disheartening to read all these issues. I loved my designer but I hate what she did and I know hate the company. Reputation is built on more than price of a "Supposed superior" product. It's built on responsiveness, reaction and responsibility.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Ethan Allen Customer Care's Response, Nov 24, 2009
I am sorry to hear the email address was undeliverable. If you would still like to contact me, please email: [protected]@ethanalleninc.com, or to [protected]@ethanalleninc.com and ask for me. My associates will forward your email to my attention.
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