Esso
reviews and complaints

Just a note to let you know that I have not been in an ESSO Station in over 2 years. Problem - I am a senior who saved my gift cards for a planned vacation
when it came time to use them I find that one $50.00 card was outdated and
after complaining to your head office was told too bad we cannot accept a outdated card even though the law had changed since. Just wanted to let you know that you lost a good customer forever. Peter Kay

I fueled up my car for $30.oo and when I got home, I checked my bank because I had to do some online bills I noticed right away Esso billed my account $100.00. I paid for this purchase with my bank debit card at the pump swipe card reader. The bank said to go back to Esso and get a refund or credit. The Esso said I had to contact Esso Corporate office. Esso Corporate Office said it was the bank holding my money and would take 5 days to clear or fix this. I really don't see the bank holding my money and it clearly says Esso was paid $100.

Esso currently has a Pepsi promotion where a customer can buy 2 Pepsi bottles for $3. If you take advantage of the promotion the two items does not ring in at the advertised price. The price differential is minimal. My guess is that Esso is hoping customers would not notice the discrepancy.
If you request the clerk to override the price to the correct price, he was uncooperative.
It looks like a sneaky way of trying to get a few extra bucks given that they probably sell a large volume of the products during the promotional period.

The sign displays 99.9 cents per litre minus the 3.5 cents discount I thought I would be getting a good deal; I'm pretty sure most if not all that pulled in the station thinks the same way as well. I went in intending to pump some gas, when I got to the pump it read 98.2 cents. I mean 99.9 cents minus 3.5 cents is not 98.2 cents. So I went inside and asked, and the attendant told me that there is something wrong with there sign outside and that they just left it that way.
I would just want to report the issue because a lot of people are not like me, they would probably start pumping thinking that they are getting a good deal, but not the deal they went in for. The 99.9 cents minus the 3.5 cents discount which would total to 96.4 cents deal. Please do something about it before someone takes it to the consumer protection people. Thanks for your immediate attention.

I went to the Esso gas station at Liverpool & Pickering Prwy at 1:30 am in Pickering, I went to prepay $60 and got a receipt for my gas and while pumping my car it filled up at $57 and the display on the pump stated to return inside and receive your change, all I wanted was a new receipt for my fill up and the clerk stated that it was my fault for pay $60 and not $57, as if I would know how much my vehicle takes, but I didn't care about the money all I wanted was a new receipt and the clerk started swearing at me and my girlfriend for no reason, and claimed that I broke his entrance door, btw this place is falling apart, and then the clerk proceed to make a racial comment against me and for what, $3 dollars, and when I told him to forget it the clerk kept my original receipt and would not return demanded that I stay to give me my change when all I wanted was to be rid of this nightmare, and then he followed me outside to my car to right down my license plate and he continued to rant and swear some more, that is just ridiculous and by far the worst customer service experience I've ever had with any company I will never go back to Esso to pump my gas and nor will I advise anyone else to.

July 11, 2008 I stopped at the esso gas station on Fraser highway of the Langley by pass.

I purchased $20 gas cash. I went out to pump it.

The pump kept flashing prepay beeping, and the last consumer’s amount of gas was still on the screen, so, I thought he had not reset it. I went back in to tell him, he said I must have pumped it.

I said I did not. After some discussion, I did get my $20 of gas, but, I will never go back or to any Esso station, ever again. It was a man attendant which I don't usually deal with, and didn't appreciate the way he treated me. I spend a lot of money there a month, and it will be their loss. They have lost a valued customer and nothing that is said or done from here on in will ever make me go back there or any Esso gas station.