SUBMIT A COMPLAINT

Essence of Arganoffered a free sample (plus shipping). now paying a monthly subscription that I did not knowingly agree to. i

Review updated:

This paragraph is way down the bottom of the email, in the small print section. It is obviously designed to be hidden from the consumer.

"Plus, if you decide to keep Essence Of Argan, you will receive FREE acceptance in our Liquid Gold Auto Ship Rewards Program, and you will receive a new supply of Essence Of Argan every 30 days at the same low Liquid Gold Rewards price of $83.80 ( $5.99 S&H) in USD".

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ESSENCE OF ARGAN ORDER CONFIRMATION #3001727
Inbox
x

Customer Service - Essence of Argan
Mar 12

to me

ORDER CONFIRMATION

Order Number: 3001727

Ordered On: 03/11/2017 07:11pm

Bill to:

Julia Hopewell
2, Nobelius Drive
Legana, Tasmania
277
Australia

Ship to:

Julia Hopewell
2, Nobelius Drive
Legana, Tasmania 277
Australia

ITEMS IN YOUR ORDER

Product Name

Base

Quantity

Prize

Essence of Argan - Trial Product

$0.00

1

$0.00

Subtotal:

$0.00

Shipping:

$6.49

Sales Tax:

(10.00%) $0.65

Total Billed:

$7.14

This product is manufactured and distributed by:

LIFESTYLE VENTURES LTD.
Level 2, Regional Business Centre
University Heights
Msida MSD 1751, Malta

If you have any questions, please call any of the numbers listed below:

Australia [protected]
Canada [protected]
UK, IE, LU, BE, CH [protected]
New Zealand [protected]
United States [protected]

Our customer service team is available 24/7. You may contact us by phone, chat or email ([protected]@essenceofargan.com). Additionally, you can learn more about Essence of Argan online at www.essenceofargan.com.

Try Essence Of Argan For:

Wrinkles

Dry Scalp

Cracked Feet

Aging

Hair Growth

Eczema

Acne

Hand and Nails

Psoriasis

Dry Skin

Stretch Marks

Baths

Hair Treatment

Diaper Rash

Aftershave

The Power Behind Essence of Argan

The amount of vitamin E present in argan oil also makes Essence of Argan an amazing treatment for your hair! Simply massage a little bit of oil into your hair from root to tip, and watch the damage done by color treatments, heat, and abuse disappear. You’ll love how much more manageable your hair becomes the longer you use Essence of Argan. Say goodbye to dry, frizzy hair and hello to smooth, sleek locks.

Essence of Argan isn’t only good outside your body, it also has fantastic health benefits when ingested. After all, if something isn’t safe enough to put IN your body, why would you want to put it ON your body? Pure Argan oil has been shown to reduce cholesterol, improve circulation, and lower the incidence of heart disease.

Help Us Support the Women of Morrocco

Still need more reasons to try Essence of Argan? When you purchase Essence of Argan, you are helping to support a women’s cooperative in Morocco that works to keep the Argan trees thriving on a space of protected land. Over 3 million people in Southern Morocco receive a fair wage through the sales of Argan Oil.

OUR PROMISE AND TERMS

We promise to deliver the finest Eco-Certified, Pure Argan Oil and Argan Oil based products. If you are not totally satisfied call us at any time and we will work with you to resolve any issues. We will provide a free product of your choice for any referrals sent.

For free trial customers, start your trial today, and we will send you a full size sample supply of Essence Of Argan, just pay the shipping and handling fee. You will have 14 days to try the product and discover why Essence Of Argan is the right anti-aging, multi-purpose, eco-certified organic, treatment for you. If you enjoy our product, simply do nothing – you will be billed the discounted price of $83.80 ( $5.99 S&H) in USD, at the end of your trial period and sent a full month’s supply of Essence of Argan. If for any reason you decide that Essence Of Argan is not the perfect wrinkle-fighting, skin, hair, hands, feet, nail, eczema, psoriasis treatment, call us toll-free at [protected] (or at any number listed below) any time during your 14-day trial period to cancel your trial – then simply return the sample product (even if it is empty!) and you will NEVER be billed.

Plus, if you decide to keep Essence Of Argan, you will receive FREE acceptance in our Liquid Gold Auto Ship Rewards Program, and you will receive a new supply of Essence Of Argan every 30 days at the same low Liquid Gold Rewards price of $83.80 ( $5.99 S&H) in USD.

By entering my account information and clicking the submit button, I agree to the free trial offer terms and authorize Essence Of Argan to charge my account at the end of the 14-day risk-free trial, and with each monthly shipment, on the terms described above. Declined transactions without cancellation are subject to reattempt at full or incremental amounts at later dates, up to 100% of the amount billed.

Shipping

Your product will arrive 3-5 days after the order has been placed, excluding weekends and holidays.

Return/Refund Policy

You can return your product within 30 days from the date of order for a full refund of the purchase price less the Shipping and Handling Fee. Shipping and Handling is non-refundable. To return the product (post trial), you must obtain a Return Merchandise Authorization number (RMA) from customer service (numbers listed below). Clearly include the RMA number on the outside of the package. All returns must be received with 15 days from the initial call to our customer service department. You are responsible for return shipping. Any shipment that is refused or returned without a RMA number may not be eligible for a refund. Your credit card will be charged for the full purchase price $83.80 (USD) until we receive your product back. Once the product is received and checked by our warehouse, we will issue you the appropriate refund. Please allow up to 3-5 business days for credits to be reflected on your credit card statement after we receive your returned merchandise.

If you decide to cancel, please send back the product to:

For EU Returns – Please Send To:
Essence of Argan
Level 2, Regional Business Centre
University Heights
Msida MSD 1751, Malta
CS #: [protected]

For US Returns – Please Send To:
Essence of Argan
6741 W. Sunrise Blvd.
Bay #5
Plantation, Fl. 33313
CS #: [protected]

For CA Returns – Please Send To:
Essence of Argan
32 - 34 Ashwarren Rd.
North York, Ontario M3J 1Z5
Canada
CS #: [protected]

F0r AU/NZ Returns - Please Send To:
Essence of Argan
4 Interchange Dr., Eastern Creek
Sydney, NSW, 2766
Australia
AU CS #: [protected]
NZ CS #: [protected]

Additionally, please note the following:

*Shipping and Handling is non-refundable.
*Refunds are processed within 3 business days (72 hours) of package being received by fulfillment center.
*All returns are subject to a $9.99 (USD) Return Product Fee (RPF)
* All refunds will be processed to the credit card used for purchase.

Best,

Essence of Argan Customer Support
www.argansupport.com

Ju
Apr 28, 2017
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Comments

  • Ha
      Apr 01, 2019

    i've read reviews about essence of argan, and most of them are negative statements!! honestly i will not be encouraged to try this product at first due to those complaints..but I havent read reviews about the feedback about the product itself, it focused on the "charges".

    last November, i give it a try, i tried their "free trial" products, owh well i've read all the details in their policies not to be one of their "victims". i ordered it online and after 4days it knocks on my door. I tried using argan oil for a week and I already noticed the effects on my skin, no more flaky skin and chapped lips . i opted argan oil as make up remover also, it doesnt harm my skin at all.

    I tried to call their cs support for cancellation of my account, because i am afraid of huge charges if i failed to comply with their terms and conditions. . since i love the product, the representative that i talked to offered me a great discount. I am enjoying the product at 29$ plus lipgloss every 3 months (a 30ml bottle lasts for almost 3months).

    0 Votes
  • Mr
      Aug 26, 2019

    Their Terms and conditions is presented before completing the order for their trial promo. All information is just a read away. We as a customer needs to be aware of terms and conditions all the time specially if we purchase online.

    0 Votes
  • St
      Aug 27, 2019

    All I can say to this is that, we all know we are ordering something online and also we ourselves entered our personal information (includes the email address and cc information). We should keep in mind that we are responsible in checking our emails about the confirmations on the one that we ordered. I have tried ordering their free trial and before I submitted the order I read first their Terms and conditions which I am aware that I'll be getting charge every month. I am using the product and it's very effective for my skin. I really do have dry skin before. This one works for me. I did appreciate the discounted price given to me by their representatives since I really love the product and wanting to use it every month. I am set up to their promo with a free Lipgloss to keep my lips shiny. I am very thankful I have known this product.

    0 Votes
  • Da
      Aug 31, 2019

    It really hurts me reading all these bad reviews. I really like the Argan oil and I really admire the company to provide a lifetime discount up to 70% off. When I first started the Essence of Argan Trial. I also got billed $98.42 USD and got angry but when I spoke to the company's representative about the Terms and Condition. I realized one thing, All of us consumers did not or should I say we just ignore to read the Policy of the company. Being billed $98.42 USD were to convert it in AUD its $148.68 AUD I really got pissed off, I shouted and course to the representative I've talked to, But good thing they well explained their policy and ask me to check the email, from that moment I feel embarrassed because technically speaking its really my fault, I should never blame the company. We all thinking why they still operating till now despite the charges they have taken, there is only one answer. THE COMPANY IS NOT A SCAMMERS they are a legit company. Some of the customers turn the essence of argan a scam because of their rants and post bad reviews were they should understand that they failed to read the Terms and Conditions of the company. Please Stop the hates, read first before you click. The good thing is the product is truly a great product, a great moisturizer and it does wonders for my stretch marks, using it twice daily. I've been enrolled once every 2 months subscription for $29.99 plus a free gift of Mascara. Best Recommended Products!!

    0 Votes
  • Mo
      Sep 01, 2019

    I have tried their free trial and as a consumer i have done my part to atleast read their summarized terms and conditions, now im loving the product with as much as 70% discount and even with a free gift!

    0 Votes
  • Ma
      Sep 03, 2019

    I think this complaints are absurd, the company provided their terms and conditions like what other companies do. Being irresponsible for not reading the conditions before you place an order is not a valid excuse. This is ruining someones business.

    0 Votes
  • Su
      Sep 09, 2019

    We should read first the Terms on the products we are ordering online. It's our discretion since we decided to order something so it's our responsibility to know more about the product and how it really works. We're just too lazy to read terms just to be honest. I, myself tried their product and it really work for me. I find it very helpful because I have a very sensitive skin. When I tried their free trial it does not irritates my skin. I also read their terms that is the first thing I do before submitting the order. I understand how trial works. I contacted their customer support and they gave me discounted price for the trial and set up on their promo with free mascara and I am getting it every 2 months.

    0 Votes
  • Cl
      Sep 26, 2019

    Clearly you didn't read the policy before placing the order. We must be careful all the time in ordering online. Luckily, was aware enough with the policy and had a free trial, products were great that's why I was persuade to have a monthly shipment with discounted price.

    0 Votes
  • Lo
      Sep 26, 2019

    I placed an order for free trial and saw their terms, I skipped the free trial and headed directly for a promotion of dollar a day since I read a lot of reviews regarding the oil and I think it will really work for my dry skin.

    0 Votes
  • Ve
      Sep 26, 2019

    I'm happy to share the result of using the product for 4 weeks. I think in first two weeks I noticed changes in my skin and was happy with the result gave me hope that it will cure my dry skin and acne. I applied it every evening after I wash my face, I used it as moisturizer. After four weeks my colleagues noticed huge difference. Now, I'm very confident to go out. Thanks!

    0 Votes
  • St
      Sep 26, 2019

    Products were great after trying it for 3 weeks, but I think they need to improve how to sell the products since customers were confused about it and thought it was a free sample. Overall I'll give them thumbs up for a great product that really helped me.

    0 Votes

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