Essence of Argan / essence of argan oil
Having seen a pop up advertisement on face book for Essence of Argan Oil endorsed by Lisa Wilkinson (and who I understand is heading the company?), ex Channel 9 Morning show and The Project, I responded to an advertisement for a "Free sample" of Argan Oil. The advertisement stated that all I had to do was pay for shipment.
I provided my credit card details... a little dubious as there is usually a catch however, on the website I could see nothing about a trial period, or any other clauses to the "free sample".
I received the product Monday 17 December... I was concerned as there was no documentation in the package to say that it was in fact a "free sample"
I tried it for a couple of days and found it to be very oily... it didn't absorb into my skin therefore I decided I wouldn't use it anymore. On 21 December I noticed that my master card had been debited for $143.02.
I immediately contacted Essence of Argan to be told that I had been supplied with a full size product and given a 14 day trial. I was told that an email had been sent to me advising me that I had been supplied the full product and I had 14 days to try it out or advise that I did not want it... I did not receive that email... I have searched my in box and also my trash and I did not receive the email. As a back up, I believe there should have been duplicate documentation in the parcel confirming that in fact I had been sent a full size product on a 14 day trial which is not what I had understood from the advertisement.
On the phone, I stated that I hadn't requested that and I did not want to purchase it. I was told that I would have to pay for the product to be send back and also pay a $9 odd fee for processing the credit.
I STRONGLY DISPLUTE THIS COST... IT IS BAD ENOUGH THAT I HAVE TO PAY FOR THE PRODUCT TO BE SENT BACK AS I UNDERSTOOD I WAS GETTING A SAMPLE ONLY FOR FREE!!!
I DO NOT AUTHORISE THE CANCELLATION/CREDIT PROCESSING CHARGE TO BE DEBITED TO MY MASTERCARD. IF THIS HAPPENS I WILL BE TAKING THIS MATTER FURTHER.
I SIGNED UP FOR A FREE SAMPLE ONLY. I DID NOT RECEIVE AN EMAIL STATING THAT I WAS BEING SENT A FULL SIZE PRODUCT ON A 14 DAY TRIAL. I DID NOT RECEIVE ANY DOCUMENTATION WITH THE PRODUCT STATING THAT IT WAS A 14 DAY TRIAL. I WAS NOT GIVEN A 14 DAY TRIAL. I RECEIVED THE PRODUCT ON 17 DECEMBER AND WAS CHARGED FOR IT ON 21 DECEMBER, 2018.
I BELIEVE THIS IS UNSCRUPULOUS, UNETHICAL AND UNPROFESSIONAL BUSINESS PRACTICE. I WILL TAKE THIS FURTHER IF I AM CHARGED A CREDIT PROCESSING FEE
More Essence of Argan Complaints & Reviews
- Essence of Argan - argon oil free samples scam 
- Essence of Argan - free trial 
- Essence of Argan - unauthorized charges 
- Essence of Argan - offered a free sample (plus shipping). now paying a monthly subscription that I did not knowingly agree to. i
- Essence of Argan - essence argan cream
- Essence of Argan - forever flawless
- Essence of Argan - aryan oil free samples
- Essence of Argan - supply of product never ordered.
- Essence of Argan - I thought I was purchasing a free sample and I have been charged full price
- Essence of Argan - essence of argan