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The good, the bad, and the ugly - discover what customers are saying about Espow.com

Welcome to our customer reviews and complaints page for Espow.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Espow.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Espow.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Espow.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Espow.com. Your feedback is an important part of our community and will help others make informed decisions.

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4:11 am EDT

Espow.com If you order anything, you will not receive it

I ordered an iPhone case two weeks ago and I still haven't received shipping info. I tried typing my order # into their tracker and it was "invalid". I tried calling the support number on their website and got a "The number dialed can not be reached" message. I then sent them an email and got a message back saying that the email address I sent my message to did not exist. Then obviously have my money because I can see the transaction in my history on Pay Pal. THIS WEBSITE IS A SCAM. IF YOU ORDER ANYTHING YOU WILL NOT RECEIVE IT.

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csbybrian
, US
Oct 19, 2013 12:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

This is Brian, the customer service manager from Espow.

Please accept our since apologies for any inconvenience this matter has caused you. Just wonder if our customer service representative has resolved the problem for you? If the problem was not resolved to your satisfaction, please kindly let me know by sending an email at cs-center@espow.com . I will try our best to rectify the problem to your satisfaction.

We apologize again for all the inconvenience caused.

Brian from Espow.com

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adam czerwinski
Bend, US
Sep 20, 2012 7:34 pm EDT

i also ordered from em but i only ordered 3 days ago but there is definitely something going on with this place when i try to track my package through their website it says my order is processing but doesn't say its been shipped and i asked em for a tracking number and they did answer and said its been dispatched it definitely feels like something sketchy going on here i guess we Willl see. for me the wait is fine as long as they deliver if they do ill let you all know but I'm thinking ill never see it i shoulda read all the reviews before just buying something from em but i didn't i hope i get it i don't want the money i wanted the product i ordered and if i don't get my order i Will even spend my own money to let the world know not to buy from em they'd be better off just sending me my ###

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10:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Espow.com Item not received

Scam/Fraud/.Reported Stay Well Clear "

I purchased a battery for my L300D Toshiba laptop on the Sunday, by the Tuesday I still hadn't received any confirmation of the order. I immediately became suspicious (I am very cautious when it comes to online trading) so I tried to contact them on their telephone numbers both for the UK and the USA. Both numbers had a recorded message saying they were busy and that if you need to contact them please do it via their website.

I contacted them through their website and never heard from them, so I put through a dispute via Paypal to refund my payment and lo and behold 24 hours later they contact me via email with the following:

[i]Thanks for your order.

We have cancelled your order and will refund to you today.

Pls check your account recently, the money will be back in 2-3 days [/i]

This company is a scam and uses many different http addresses. My advice would be to stay well clear or use Paypal for any dealings with this company.

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csbybrian
, US
Oct 19, 2013 12:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

This is Brian, the customer service manager from Espow.com.

We feel awfully sorry for any inconvnience caused. Couild you kindly tell us your order information so that we can further check the problem for you. Or you can also directly contact our customer service center email cs-center@espow.com . We will surely try our best to rectify the problem to your satisfaction. We apologize again for all the inconvenience caused.

Brian from Espow.com

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ahmadou
London, GB
Oct 08, 2012 11:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i ordered a dream box 500 since 3weeks now they took my money and they still lying to say that it has been delivered...can anyone help me to be refund plz? because they don`t want to make a refund. i would not recommand them to anyone.

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6:04 pm EDT

Espow.com I would not recommend this online retailer to my worst enemy

I ordered firewire card for my laptop. After not hearing anything from them for over a week, I ordered a similar item on Amazon and wrote to Espow asking to cancel my order.

Three days later, and four hours after the adapter arrived from Amazon, and hours after 5pm Friday I received two emails from Espow. One to inform me my item had shipped more than 10 days after I ordered it, and a second email from customer service telling me to get lost when it came to returning the item they shipped days after I requested to order be canceled.

My order is now, 14 days after ordering, still in Hong Kong.

I would not recommend this online retailer to my worst enemy.

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csbybrian
, US
Oct 19, 2013 12:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Customer,

This is Brian, the customer service manager from Espow.

Please accept our since apologies for any inconvenience this matter has caused you. Just wonder if our customer service representative has resolved the problem for you? If the problem was not resolved to your satisfaction, please kindly let me know by sending an email at cs-center@espow.com . I will try our best to rectify the problem to your satisfaction.

We apologize again for all the inconvenience caused.

Brian from Espow.com

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3:06 pm EDT

Espow.com Misleading electronic product information

Very poorly stated product features, components and supply location.

The instruction manual in English is poorly written (why the Chinese website owners will not hire English writers for advertising and product use is unprofessional).

This product was missing a U.S.charger plug, if you cannot use the European plug it is your problem. Watch out for Accessories versus Standard Accessories or you will be missing necessary operational components at delivery. The site implies live phone customer service (just try it, no way); email only. Nice when you want answers to product details and email reply is from a writer with fragmented English skills. Good luck solving problems after you have paid, in advance, of course.

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Skit
, US
Jul 03, 2012 3:57 am EDT

Purchased parking sensor kit. received the camera but nothing else. contacted the company to inform me of the mistake, but can never to seem to get any resolution on this. they requested that i send the camera back so they can send me the entire order instead of sending me what i paid for. they mentioned that they never send partial orders, but based on what others have complained about, they don't send anything complete. i don't recommend that anyone does business with them at all. i have never had to run a track meet just to get an issue like this solved. i hope they go out of business.

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csbybrian
, US
Oct 15, 2013 4:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is Brian, the customer service manager from Espow.

We noticed that you posted the negative review expressing your unsatisfaction with our service. Please accept our since apology for any inconvenience this matter has caused you. Just wonder if you have received the package? Our customer service should have resolved the problem for you, right? If the problem was not resolved to your satisfaction, please kindly let me know by sending an email at cs-center@espow.com . I will try our best to rectify the problem to your satisfaction.

We apologize again for all the inconvenience caused.

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kgb73
, US
May 30, 2013 11:36 am EDT

I have ordered from ESPOW and after reading comments are regretting it already! I received a basic email stating my order had been received however have had no tracking info, no confirmation that it has been sent and there are no contact details on the email. In addition, since ordering from them, I have received numerous phone calls from pc wizard! (which is another scam company I believe) . I feel quite silly I ordered from a substandard company offering sub standard goods from China. Do not chose this company! I wish I'd checked it out

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