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Eskom / poor service

18121 bramfischer, gautein randfontein branch, South Africa Review updated:
Contact information:
Phone: 0832956145

i am sending a complain to you as hope that i will get an assistance. i have called eskom on the 30th of April after an upgrade instalation and spoke to Gosiame who was so helpful to sent a request to the finance department for further assit. however till today i havent assisted as yet: my query is: we have done an upgrade of which a day before the instalation of the new meter i bough electricity worth 200.00 and the technitian did not leave what they found out on the old meter number: i have called eskom 4 times with no assistance i spoke to rosemary: who placed me on hold for more than 15munites. on the 08/05/2014 i spoke Monica to put me on hold for 6m without coming back to me as well. on the 08/05/2015 i have requested to speak to teamleader and i spoke to Zama who logged a log and someone called me to advice that he cant find the submitted document and he doesnt deal with gauteng's file he will send an escalation till today i havent heard anything : reference number that was given by the caller [protected] previous refernce number [protected].
called again this morning and spoke to gail, of which i have requested to speak to the Zama she was not at work as yet and requested to speak to the manager iwas placed on hold for about 6 munites which is not acceptable for a big company that is busy working on the STAGES AND DONT CONSIDER WHAT IS WRIGHT FOR THE CLIENT: THIS WAS SUPPOSED TO BE ACTIONED ONCE THEY HAVE RECEIVED THE DODUMENT FROM THEY'RE TECHNITIANS, HAVE ALREADY SPEND MORE THAT R200.00 CONTACTING ESKOM WITH NO HELP THIS IS TOATALLY UNACCEPTABLE.. i spoke to
mduduzi, le-ann, zama the teamleader. gosiame, rosemary, gail 2 times. tumelo and eded up calling zola office i got no assitance, i called randfontein office no answer i even called Mashudu in randfontein she is also not answering

Mo
May 19, 2015
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Comments

  • Re
      3rd of Sep, 2015

    I applied for a prepaid box in September 2014. After a call from eskom i paid a amount of R2610.00 for the installation of the box.

    Since September 2014 till September 2015 nothing happened, and i am still waiting for my box to be installed. I made several phone calls throughout the year with no results. Eskom just give me reference numbers and make empty promises. I feel really helpless since nobody is solving my problem. Please help me!! Email address: [protected]@lantic.net
    Ref. Nr. 142221039

    0 Votes

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