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Eskin Abella Mayfair / abella mayfair trial

Las Vegas, NV, United States Review updated:

At the beginning of the month, Sept. 2016, I saw an online ad for a anti wrinkling cream that seemed to be endorsed by Chrstie Brinkly. For only the price of shipping, they promised a trial size of the lotion. It sounded good, so I signed up. When ordering, they presented me with the option to subscribe for a regular size monthly shipment at $100, which I made sure I unchecked before submitting the order. Also agreed to ordering one of the upsells for another trial size for the price of shipping only, another lotion, which again I made sure to uncheck the option of subcribing to their monthly shipments.

The trail sizes arrived in the mail in about a week. Atiny package that fit in my mail box actually. And for it, I was charged abotu $10 US. That's fine, no biggie

However, a few days ago, I checked out my online Walmart MasterCard statement and I noticed a couple of strange charges that added up to $200 US. The names ofthe merchant was similar to the one that charged me for the trial shipment for the lotion. I called up MasterCard and they told me to contact the merchant directly, giving me the number, with an area code in Nevada.

I called them up, the girl sounded like she was expecting what I had to say, and right away, started giving me a line about being my responsability to cancel before the 14 days run out, and didn't acknoledge at all the fact that I had indicated off teh very start I did agree to a subscription. After a while, she finally agreed to cancel the subscription, however no mention of the $200 charge already on my card. So I said "well, it's great that you cancelled the subsciption, but I expect a full refund on the $200 already charged since I haven't received any product either in return. All I have received is the tiny trial sizes." At this point, she countered right away, which shows that this is how they operate and it is part of their script, that she will do me a favor and use her employee discount for me and give me a 50% off discount. At this point, I laughed and said no, i expect a full refund, so she pretty much hanged up on me

I called up MasterCard, and the guy that picked up the phone was actually uncooperative at first, and tried to tell me I should call the merchant. Only after I insisted, and said that I want to initiate a chargeback, did he agree to escalate it and file a dispute. Then he told me I wil be called back by their dispute department, a clal which I still am waiting for 2 days later

Any advice?

He
Sep 28, 2016
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Comments

  • Sy
      Oct 19, 2016

    Hi there,

    I just went through a similar situation with Abella Mayfair. Like the experience you had, the person I contacted was really fast to answer about terms and conditions policy. I settled the situation for a 50$ refund, but I'm trying right now to see if any kind of other action can be taken toward this company. While speaking with my credit card agent, she informed me that there were a lot of people that got scammed by this company. That would help a lot to inform the population about this fraudulent behavior.

    0 Votes
  • Sa
      Nov 01, 2016

    These people are bad. Order their samples on prepaid $10 credit cards and they will not be able to scam you further. I went through the same bullcrap where they offered me $80 refund of the 200 they charged for their useless products. They were rude and uncooperative. Their money back guarantee is a piece of crap. Do not order their samples unless you do it with a prepaid credit card!!!

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  • Dr
      Nov 04, 2016

    THIS IS A SCAM, NO DOUBT ABOUT IT. You have to be consistent and bug them everyday with an email for a reply. State that you have a 30 day return period as stated in their website. Show them the URL as well. http://abellamayfair.com/terms/ I had the same problem with 2 products in one order. I emailed them immediately when I saw $151.xx CAD (approx. $112USD) posted on my credit card online website. The rep quickly replied that they had cancelled my monthly subscriptions (2 products, each about $99 USD) - which would start 30 day after the $112USD was billed to my credit card. The rep stayed silent about my request to return and full refund the 2 unopened products. I thanked them for cancellation my monthly subscriptions and re-stressed that I wanted to return and full refund of $112USD. The rep next replied that they would refund me $40USD as I agreed with them on their support line. I replied that I never talked to anyone and told them explicitly it was a FASLE statement and asked them to show proof e.g. time, day, duration and content of my call. Next a manager offered me $50 USD refund for each product therefore $50USD x 2 in total asking me to agree. Before I agreed the $100USD refund, I asked them to confirm $112USD they charged on my credit card was for 2 products. Another rep replied that they forgot to charge me the second product. Thus they would only refund me $50USD and allowed me to keep the second product free. I was so annoyed that they had played a trick on me. Image the scenario that had I accepted $100USD refund and subsequently they would charge me whatever sum they forgot to charge me on the second product. What a dirty trick. I pointed this out to them straightway - they lied about I agreeing a $40USD refund, then tricked me with $100USD with subsequent unknown charge for the second product, and then re-offered $50USD refund and even dared to say offering me a free product to keep. I restated my position that I wam sticking to their 30 day return rule. I would not allow the deadline to pass me so they could keep all the money. I said I would raise a dispute with my credit card company with this series of emails with them if they did not reply within a day. At the end, the gave up on me, agreed to refund $112USD. Gave me a RMA and return P.O.Box address in North York, Toronto. I sent them 2 images of the products with shrink wrap intact to prove unopened products, and my return parcel with Canada Post Xpresspost Tracking number and their RMA# on the box. They then sent me an email that $112USD has been processed and would appear in my credit card in 2 to 4 business days. The $112USD finally refunded to my credit card 3 days later. What a farce and lots of hassle to get my money back on a free trial which is not free at all. Stay clear from Aballa Mayfair.

    0 Votes
  • Me
      Dec 07, 2016

    @drdtyc YOUR LUCKY ! CAUSE MY DAD TRY TO BE REFUND AND THE COMPAGNY DONT WANT TO DO NOTHING WE TRY TO CALL WE TRY TO SEND E-MAIL ! NOTHING WORK

    0 Votes
  • Le
      Nov 29, 2016

    My complaint is very similar to all of the above. I was taken for $ 599.00 ride by this company. However, I am a Lawyer that specialized in Class action lawsuits. I am looking for many people who want to file a Class action lawsuit against this crooks. The lawsuit will be file by the end of December and will asking for a full refund for everyone plus a $ 5, 000, 000 punitive damages which will be plit equally among the participants. Please send your personal information and a brief story of the case to my business address [protected]@shawbiz.ca to the attention of L.O Silva
    The personal information should be complete name, address and stating that you authorize me to represent you on this particular lawsuit.

    0 Votes
  • Vi
      Dec 22, 2016

    @Leandro O. Silva I've sent you email. Sir.

    0 Votes
  • Me
      Dec 07, 2016

    my dad has the same probleme ! they charge him for 318$ on is credit card a now we can't do nothing to be refund !

    0 Votes
  • Vi
      Dec 22, 2016

    Make no mistake The social media and the consumers BBB will be informed asap.
    There is nothing in thier so called lame terms of agreement that states non receipt of goods will not be refunded.
    They are crooks ...
    How can so many consumers be so wrong ? We are not all gullible or stupid . (We are totally pissed off).
    Simply put, the business is a fraud. With misleading advertising, theft and embezzlement of my funds

    0 Votes
  • Kn
      Dec 30, 2016

    I had a very similar experience with them and would love to have them punished for this. Next I'm sending my info to the lawyer above.
    Don't let these crooks get away with this.

    0 Votes
  • Vi
      Jan 06, 2017

    Leandro O. Silva, since ive emailed in Dec you failed to reply are you for real. ? Another scam here it seems not even the curtesy to reply .

    0 Votes
  • Ma
      Jan 12, 2017

    @Vivienne Volkers-king Have you had a response yet from Silva before I send him/her an email just in case it is yet another scam? TIA. Mary

    0 Votes

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