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Esbi / Verizon Phone Service / fraudelant charges

1 Shirley, NY, United States

Mother age 88 placed in Nursing home in Sept 08. All phone service, was cancelled. Home empty. Feb 09 get bill from Verizon with ESBI billing my mother for $15 for internet service. Called Verizon..asked how a bill can be placed on a CLOSED ACCOUNT. Was told FCC allows them to do this. When I told them mother was in nursing home and never had a computer, it was agreed they would credit the account. This was Feb 2. 2009. One week later, because Verizon was given permission to "electronically bill" my mother..they then blatantly removed the money from her little $100 checking account on Feb 11, 2009. I informed the bank of Verizon fraudulently taking this money for a service my mother never had. Bank will go after the money if in two weeks they do not return it to me by check as promised. Lesson learned..DO NOT ALLOW ACCESS TO YOUR CHECKING ACCOUNT TO PAY BILLS.ELECTRONICALLY. IT OPENS A WHOLE CAN OF WORMS. EVEN THESE BIG COMPANYS HAVE NO ETHICS ANY MORE. A BUCKS A BUCK.

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