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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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L
3:30 am EDT

Verizon fraud and cheating

I received a letter from afni collections saying I owe on a cell phone I never had... they say it happened in jan of 2000, at the time I had a girlfriend nicole curry... she stole my social security # and my daughters birthdate to get one... I never starting using alltel until 2003 when i met my husband and even then I was not the primary, the phone was in his name. When i talked with alltel they said in feb of 2001 a woman called them and said i was in the hospital. (It was not me) I plan on going to the police about this as well...

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Albert
, US
Mar 02, 2009 12:38 pm EST

We transferred two lines to an existing Alltel account in Oct 07. One of the lines we bought a Wafer phone and purchased the equipment insurance as extra protection.

In May 08 the Wafer phone died. We returned it to the Alltel store. We were informed that it could not be repaired. Alltel then replaced the Wafer with a remanufactured flip phone that has no extra features and isn't even offered on Alltels sales floor (it is an older model no longer offered).

We told them at the time we bought the extra equipment insurance we were told the phone would be replaced with the same model or if the model was out of stock a current model with the same features. Alltel then resonded that a '3rd party' handled the equipment insurance and Alltel had no say in what phone they replaced the broken one with.

When we asked about sending the Wafer back to the manufacturer under the manufacturers warranty we were informed that we could do that but the turn time could be several months (with no guarantee that they could/would fix it because they may say it was abused) and during the wait no loner phone would be offered.

We asked to upgrade but Alltel told us we would have to pay full retail because we were still under contract.

We've decided to just pay the $200 extortion fee and go with another carrier. We decided to do this not only due to the poor customer service but the flat out lies told by their local sales people. Alltel sucks.

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Cherie Baker
,
Oct 07, 2008 5:03 am EDT

I bought a battery from the N. Canton store for my razor phone about 3 wks ago. The service guy broke the clip to hold the battery in. He taped the phone together and sent me on my way even though I argued the phone was not damaged when i brought it into the store. I cannot charge my battery now. It loses the charge fast and I cannot recieve text or downloads due to this problem and I want the phone /problem fixed, is that too much to ask? I am very upset with this company's employees- they are always in the right is the impression they give to the customer!

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Jamie
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Aug 26, 2008 11:20 am EDT

I received a phone call last night, 8-25-08, stating that I owe on an Alltel account that I have never had. The caller stated that the account was opened in October of 2002. During this time I was the victim of identity theft by a roommate who stole my credit cards and created over $900.00 debt in my name. A police report was filed and a fraud investigation was conducted. If this person also opened the Alltel account in my name he did so without my knowledge and could not possibly have been able to provide proof of his identify. I am contesting these charges and request an explanation as to why collection on this six year old account is just now being initiated. Something about this just doesn't sound right. Is someone attempting to collect fictitious debts under the guise of Alltel or is Alltel attempting to collect fictitious debts?

ComplaintsBoard
W
9:17 pm EDT

Verizon alltel telephone service

Alltel customer service is so frustrating. I moved due to work and am not living in Front Royal. Alltel has no towers up here and I never get more than two bars. Most of the time I have no bars or one bar. My calls get dropped all the time. They will not let me out of the contract. They say all I have to do is pay for the next 9 months. I tell them that they are not providing a reliable service and they tell me that there is no requirement for that.

I cannot believe how poor their customer service is. My calls are dropped every day. I see their adds saying that I should get credit. I never get credit for dropped calls. A rep said there are no dropped calls on my record. I have no idea what they are looking at. This company just is so bad. They have no idea how to treat customers fairly.

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G
6:31 am EDT

Verizon collection on my credit report

on my credit report (equifax, and others..you have listed a collection account in the name of roberta braussard for a verizon res. home phone o/stand bill for $291+.. this is not me.  i am georgina r. broussard, 8 davids isl. rd. wey. mass 02191 please remove, NOW!

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F
2:09 pm EDT

Verizon activation fee charges

I visited Aloha Cellular in Kihei and I was new to the Island. My wife and I had no means to connect to the internet and we needed to for employment purposes. When we went to Aloha cellular we were introduced to a product by Verizon wireless. It was an internet card which boasts high speed internet access for a monthly fee of $59.99. The product was presented by an employee, and that there was a 2year commitment which we had no problem as long as the product worked. The employee was very friendly and we made the mistake of putting our trust in the employee when signing the contract. This is definitely a lesson to be learned to not sign until you read everything. We asked if there was anything to the contract other than the service being 59.99 per month and if there were any other charges to which the sales person told us that there were no other charges. So we just signed the agreement and were on our way.
We should have done our homework because the internet card accesses dial up only which is very slow not high speed as advertised. Also the connection is very poor where we live. Out of the four bars you should receive on the signal we had two bars. Only once in a blue moon we had three bars.
My wife had experienced disconnects on the internet as well as very very very slow connection to websites.
Since we were waiting for our cable to get connected, we also tried watching episodes of tv on the internet. What a disaster. to watch a half hour episode of a tv program we would have to view the program for at least an hour and a half. The video constantly froze every five to ten seconds for an average of one to two minutes.
The only thing we feel we could use the service for was checking our e-mail. We also tried to work with Aloha cellular and told them of the problem we were having and the associate agreed with us. She had said that her internet was slow as well and that she would look into it and get back to us although she never did get back to us. When I called back I told her that we were just tired of the frustration and we just wanted to return it because we did not feel that the product was performing to the potential as advertised.
She said that we were within the thirty days and feel free to return the product.
I returned the product and had to call verizon to cancel the service and spoke with technical support who wanted to assist me to fix the problem but I told him that I had already returned the product and there was too much frustration and I just wanted to cancel the service. He told me that this was fine and that there would be a statement in the mail showing a zero balance just to show the end of this service.
In a few days I did receive a statement in the mail. There was no zero balance. The statement shows a balance of 87 dollars and change. Verizon Wireless is charging me an activation fee of $126.00 minus the credit of 59.99 for my initial payment.
What the sales associate conveniently did not disclose to me that was in the contract was that: if for any reason after three days of taking on this service and terminating the service early you will be charged the activation fee.
Now, if I were just ending the service early without a reason I understand and would accept the activation fee. But more importantly if this were disclosed to me at the beginning I would have never signed up for this service to begin with.
We did try to use the service for one month but were so frustrated that we gave up.
Again if the service worked we would have kept it even though it is priced pretty high.
I just think it is poor business practice to not disclose something that can be explained in a few seconds but, I guess you try to avoid something that will cost you a sale even if it's doing the right thing.
And if you have an inferior product how dare you try and charge a customer for activation fee for something that doesn't work as you advertise it.
Again I have no problem with paying for the activation fee if I canceled the service with no reason for cancellation. But when the product is not working properly I think that there should be no charge for activation when the service is poor.
Frank Sears

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inja
Fishers, US
Jan 23, 2010 12:40 pm EST

I signed up for a verizon wireless internet card some time in May 2009, This card hardly worked, I spent more tome calling their technical services than using the card, In some months I used 0 minutes because I could not connect, After I got tired calling them I stopped making payments with the hope of getting some attention, when they finally called, I offered to pay for the months where they was at least one connection and not pay for those I could not sign in, they refused my offer, I paid off the balance including $150 in early termination fees, I hated paying this fee but looking back, its the best value for money I ever got, I will never have to deal with Verizon ever again, My advice to anyone looking for such servicesnVerizon wireless shuld not be considered, they are rude and will reap you off

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Jamie
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Nov 15, 2008 12:04 pm EST

I have the internet card from verizon and it has been nothing but trouble. At first when i got the card... my internet was fast but, for some reason every three months or so it stops reading the usb card and I have to call verizon and they send me a new one.. verizon has the worst customer service too, they are always rude and try to somehow link the problem to something I have done. Why in the world would I want to call verizon every three months to get a new usb card? Also I just received a new card yesterday and my internet is the slowest I have ever seen. Its slower then dial up. I'm suppose to pay sixty dollars a month for this crap?

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R
9:57 am EDT

Verizon impossible to get tech support from a live person

I am the pbx vendor for the econolodge hotel on 7300 W. Broad St. in Richmond, VA where they have verizon DSL. I have called several verizon numbers in an attempt to get a simple question answered, but all I get is automated attendants. Verizon wireless is also pathetic. As a vendor I support around 250 hotels in the tri-state area and you can rest assure that as soon as someone new and more reliable than cavalier comes around I will direct all of my customers to them for voice and data services.

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S
12:49 pm EDT

Verizon won't pay for damage irrigation system

After agreeing to pay for damaging my irrigation system due to their inept FIOS installers, Verizon reneged when they got the bill from Mclean Irritation for repair costs. Verizon is claiming that they were lying about the work performed. Having already pain Mclean, I’m stuck. And furious!

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gthomas
Ashburn, US
Jul 05, 2009 8:41 am EDT

I just discovered that the Verizon FIOS installers damaged my irrigation system as well. Due to the exception amount of rain we've had in the No. Va. area this spring & early summer, I've only now needed to use the sprinkler system. Much to my surprise, when I turned the system on, the only water that appeared was a gurgling 1 - 2" spout in the front lawn where the FIOS installers had dug up my yard. I'll be contacting my county supervisor if Verizon doesn't cover the repair costs.

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M
11:46 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Verizon - scam billing

I have been a customer of Verizon for over 30 years. My birth date is 2/8/42 and unfortunately, I am a senior citizen. I live on very little money, a fixed income, no extra retirement plans, stock options, 401Ks or trust funds and my phone was disconnected March 23 of 2008. I received quite a few notices but didn’t open them since the first one was the...

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P
10:32 am EDT

Verizon telephone service

ESBI showed up on our monthly Verizon Bill. Charging us more money for Miscellaneous Charges and Credits $14.95. New York Gross receipts tax surcharge $.42 Total $15.37
Voicemail Services Mnthly Fee $.14.95.
We did not ask for the above ESBI Enhanced Service Billing nor disussed them with Verizon representatives before they showed up with our Verizon Bill each month for seven months. Until I called to see why are telephoned bill was $49.99 a month orginally and went to to $78.00 a month.
When I called Verizon, I was told that they do not work with
ESBI nor do they answer any questions regarding bills.
You must call [protected] ESBI. So I did, and canceled my account, received only a 49.00 credit. But I am not happy
because they billed us for 10 months. So, now I have to
send letters to Corporate office to apply for a credit?
To be continued, ...I think this is a scam and should be investigated for not giving information to public, before
putting this company and letting them bill customers?
bb10

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paulrx41
Andover, US
Jul 25, 2009 12:20 pm EDT

Same thing on my Verizon bill for July 2009. I called Verizon and was told I had to call ESBI myself. I called back 10 minutes later and another rep for Verizon blocked all outside vendors and reversed the charges back to ESBI. Whay does Verizon continue to allow this? I see complaints going back over a year.

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William W. Robinson
,
Oct 02, 2008 8:00 pm EDT

I have had problems with ESBI. I was given credit by phone carrier, but they said it would continue to show up on my billing. True, I had a $14.56 charge from ESBI.
Any help would be appreciated.

Thanks

ComplaintsBoard
B
7:49 am EDT

Verizon piece of junk blackberry pearl

I would like to convey how disappointed in Verizon Wireless. A few months ago I purchased the blackberry pearl. Since DAY ONE I have had nothing but trouble with the piece of JUNK. I have a list of calls to your tech support and customer service a MILE long, I have done all the software upgrades and changes they have suggested... I am know moving onto my THIRD Pearl...

The piece of junk deletes my call logs and text messages on it's own. I have to take the battery out every night, they said this would help... it DOESN'T! I called last night and spent an hour on the phone with 4 different people... the only thing they will do to resolve the issue is send me ANOTHER PEARL! I don't want another PIECE of CRAP... I want a different style that WORKS and does not DELETE my data! I even said I was willing to DOWNGRADE... they still won't help me. What does it take for Verizon to make customers happy? I have never been so disappointed in Verizon, I have been a long time customer and currently have 4 lines with you. I will email and post this on every website I can find. I will let everyone know what a piece of CRAP you are selling and how you won't stand behind your customer when you sell them a SUB PAR PRODUCT!

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LizzieJ
Dodson, US
Feb 26, 2010 11:30 pm EST

I am having problems with my Blackberry Pearl too. I got it back in November and it acted fine the first week. Then it started getting slower and slower. Well, a few months ago it started turning off on its own and deleting memos and dates from my calender. The battery is a peice of crap and only stays charged for about 5-8 hours! Today it died and I tried to charge it tonight and it stared ringing and I cant answer the stupid thing! The whole keypad is locked and nothing I do works! I hate this phone and this company!

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Landy
Saskatoon, CA
Nov 06, 2009 2:03 pm EST

My Blackberry Pearl did the same thing..it would delete all my messages by itself and the scroll ball doesnt work to depress it i have to press the enter key everytime and its just an alround piece of crap! So finally it stopped working and a large battery symbol came on the screen with a line throught the battery, I brought it in to the phone company that I bought it from, they took it apart and said that i got it wet because of that little ### white paper! I think its completely insane that Blackberry wont replace this phone so now i have to buy another phone to replace it! SO PISSED!

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Amanda
,
Oct 16, 2008 8:04 am EDT

IM GLAD IM NOT THE ONLY ONE WITH THIS PROBLEM. NOT ONLY DOES MINE DELETE EVERYTHING YOU MENTIONED BUT ALSO LOCKS UP AND WHEN I MAKE A CALL I CAN NOT HEAR ANYONE THEY CAN HERE ME BUT I CANT HEAR THEM AND WHEN THIS HAPPENS I SIMPLY SAY " IM SORRY MY PHONE IS A PIECE OF ### AND I CAN NOT HEAR YOU SO I WILL TAKE THE BATTERY OUT AND REBOOT A COUPLE TIMES AND CALL YOU BACK!" MY FRIENDS AND FAMILY ARE STARTING TO GET USED TO THIS HAPPINING. I AM NOW WAITING FOR MY 3RD BLACKBERRY PEARL. TOLD VERIZON I DID NOT WANT ANOTHER PEARL TOO BAD THATS WHAT IM STUCK WITH THEY WILL NOT WORK WITH YOU. WHAT HAPPENED TO CUSTOMER SATISFACTION? DO NOT BUY A PEARL

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Kimberly
,
Jul 21, 2008 4:50 pm EDT

I actually had the same problem with verizon wireless. When I attempted to change for the third time I got a really nice customer service representative who advised me when you change your from for the third time you actually get a "upgrade" of the phone you have. So they gave me a blackberry curve for free and I did not even need to extend my contract.

Sometimes I believe it is just the people you deal with when you call to verizon. I am one of the lucky ones who always get the "nice" ones.

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5:50 am EDT
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Verizon - scam charges

For the last 3 months, I have been charged 5.99 several times each month for a premium axcess purchase called Csw jokes/Horoscope. I did not authorize this and am wanting a credit on my Alltel bill. In March, the charges were 17.97, in April, the charges were 23.96 and in May, the charges were 5.99 for a total of 47.32. Will you do something about this or...

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V
5:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon terrible service!

You think buying from Alltel is bad? Well let me tell ya... try working for them. I'm sure it can't be like this everywhere or they'd have absolutely NO employees left. I once worked for Alltel. Reason I'm submitting this is to just give you an insiders look at what conditions these sales reps work under.

As an alltel employee... you are required to be damn near perfect in everything you do... mistakes are not allowed. You must be expected to work very long hours and have very little time with your family (mind you, we are told that Alltel is a family oriented company). You work short staffed for most of the time you are employed which means... even less time to spend with family. You are threatened with termination each and every day. You are 'held responsible and accountable' each and every day and reminded of this several times throughout the day.

You are lucky if you get to eat a lunch, grab a drink or even use the restroom. You are expected to hold every customer for at least ten minutes and try to sell them everything under the sun... even a 'regular' just paying a bill gets the third degree each and every month.

You have so much internal stress that you go home to your family after an 9-12 hour day at work and can't relax... you're worried about what you might have forgotten to do that day and will be wrote up the next day about. You are not allowed to voice your opinion... if you do... expect a write up because eventually it will come.

I loved my job... did very well at it in fact. Was the top sales rep in my store each and every month. Had customers who loved me and a few that hated me. That's sales and I dealt with it. Unethical practices made me start to hate my job. Upon every activation, you are 'encouraged' to apply both text messaging as well as mobile web services to gain the data quota required. You are to 'explain and demonstrate' to every customer what you have just slammed their account with.

Then, you are to remind them that next month... they need to call and remove the feature themselves or they will be billed for it. We are not however, expected to explain to them that even though the promotion is first month free... they will still be billed a pro-rated amount for those 'free' features.

So, in comes my customer that I spent a good deal of time with gaining confidence and trust... madder than a hornet because the bill is no where near what they anticipated. FRUSTRATING for both the customer and the sales rep. With the emphasis on data... we are expected to push the data enhanced phones such as the Treo, etc. even though in my area where I sold, those phones do not perform well and had low reception. For telling my customers the truth... I was, of course, given a 'record of converstation' to be put in my permanent file.

Lastly... our managers. They walk around the store greeting customers and detaining them but not really helping them or the sales reps do much of anything. I'm sure not all managers are like this... but mine sure was.

By the time I'd get a customer who had been waiting for some time... there was no way in h*ll I was gonna offer him/her a $90.00 bluetooth device or ask him/her to add on text messaging. Generally, it was all I could do to even obtain a HI or smile from that customer who stood there for 40 minutes wanting to know how to set up voicemail and the manager just blew off.

I could go on and on for hours... but the moral of the story is... we're human too. We're treated like crap and are expected to do things that go above and beyond. As you go into your local Alltel store mad and upset... please remember that these sales reps are under alot of stress. They are pretty good people... God, you'd have to be damn near a saint to work there... and they are trying to make a living. Be a bit sympathetic... and given the right relationship, I'd wager to say 99% of them will bend over backwards to help you in anyway possible...

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J
6:18 am EDT

Verizon constant billing issues!

Had FIOS for almost a year now, had to call at least 4 times during this time for billing errors. First they didn't give me the advertised promotional gift card. They ended up giving me a credit for the amount of the gift card. Then they got my billing screwed up and charged me a wrong amount. I called and worked that out. The most recent outrage is this... I had my billing setup to auto debit from my checking account (not credit card billing). In April they neglected to bill me, so in May I received a bill for two months of service. Total bill was for $99.95. I called and was told that for some reason the bill was not debited from my account. The rep said he had "heard" that credit card billing was more reliable, and wanted me to switch my payment method. I reluctantly allow this and he told me I was all setup for my bill of $99.95 for the total current amount due to be billed. I checked my bank account and found they stole an additional $100 from me, by charging me $199.95. So here I am on hold for over an hour waiting to talk to a billing rep. Their phone system sucks, you easily get lost in the prompts, always get connected to the wrong dept, and usually have to talk to 3 people before you get to the right person. FIOS service is great, but customer support sucks! I am going to ask to switch to paper billing and do it all manually, I'd rather set this up with my online billpay at my bank and make sure I pay the right amount, than let them rob me and cause me to spend hours of my valuable time trying to get them to fix all this.

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Priti Shah
Chino Hills, US
Feb 28, 2011 7:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I strongly agree. These people are outright criminals. Their practices are deliberate and they are designed to rip off the customer. I have had numerous billing and service issues for which my husband and I have spent hundreds of hours with Verizon. We have been overcharges by hundreds of dollars and made to pay each month or face disconnection in service. After spending numerous agonizing hours on hold and transfered to wrong departments time and again, nothing has been resolved. Their incompetent representatives have hostile attitude towards their customers and are unwilling to help. I agree with the gentleman who wants to escalate this to class action law suit. COUNT ME IN. Corporation like this should be dealt with collective force.

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NewtonA
, US
Feb 25, 2011 12:22 pm EST

Had Verizon Fios bundle for 6 months and had to call every month to have my bill adjusted to the correct amount (which I paid). My last bill came with a note that I owe $170.00 on top of my usual $119.89 and that my service is scheduled to be shut off.

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Ronnnnnn
Princeton, US
Feb 08, 2011 7:19 pm EST

Over all Verizon Billing sucks. I had pretty bad experience with their billing. This is my month three on doble play (TV+Fios Internet). My plan was $69 and got $125 first month bill, $115 second month bill. I already called customer service 7-8 times in two months. Every time they promise me a bill of $69 + taxes, around $80. If I don't see my third bill around this amount, I am going back to cable. Shame on them, such a big company with screwed up billing.

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MARY HALE
Lakeland, US
Nov 09, 2010 10:04 pm EST

I can't believe how so many people have the same problem as I do. Everyone is right on target.
My issue started when I had FIOS hooked up in Aug 2010 Every bill I received was a different amount.they are not giving me me what I sign up for and now they are charging for extra boxes that were included in the bungle.what a ripe off. HOW DO YOU GET OUT?

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DrivenPlanner
Brooklyn, US
Jan 02, 2010 11:27 am EST

I ordered Fios in July 2009 and it has been nothing but a headache. Verizon has billed me for all three separated services and I have called and complained and just got hostile customer service workers. I am still trying to get credit for these issues. I think we need get together and stand against these companies.

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Michael Nummy
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Nov 11, 2008 2:03 pm EST

I am having many problems with Verizon FIOS. It has now gotten to the point that it's time for war. Enough is enough and these people are outright criminals. Their practices are deliberate and they are designed to rip off the customer. Their employees and past employees know of these practices. I am looking for anyone to join me in a class action suit against these criminals. Particularly past and present CRS employees. Anyone wishing to be part of it should contact me at my email address nmi327@cs.com. Someone has to stop these bandits. If you don't step up and participate you are just encouraging them to continue. There are thousands of us.

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Roger
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Sep 22, 2008 3:09 pm EDT

Wow! I can't believe how so many people have the same problem as I do. Everyone is right on target.
My issue started when I had FIOS hooked up in Feb, 08. Every bill I received was a different amount.
I never got one that I was told it would be. I never received the $100 credit for referring someone. I am sorry I did because they have had issues too. I was lied to many times when I was told I would get the credit on my next bill. As you see I am using the wordwasbecause I FINALLY DROPPED THEM on July 17/08. I was told due to the many problems I had I would not be charged the termination fee. That was another lie. I am being billed for that now. I was told not to pay my present bill three times that my next bill would be pro-rated, my credit would be on that bill and no termination fee would be applied. More lies. I have called three times to a Solution Rep to no avail. I had a Personal Account Manager assigned to me and she could not understand why I was billed different amounts. The last time I called I asked to speak to a manager and was told it would be 30 to 45 mins. before he would come to the phone. I told the rep I would not wait that long and ask him to have the manager call me. Get this! I was told "the managers do not do return calls". How stupid is that. No wonder people are upset. The manager I'm sure doesn't know the answers either. How can a company be so out of touch. The last thing I old the rep was that I have had enough of the lies and told him I was contacting channel 8 'on your side' and I did but have not had a response yet. My thought now is to contact the state maybe we should all do that.
What are your thoughts?

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that;s nothing yet
,
Aug 26, 2008 6:18 am EDT

Wait until you disconnect their service! My final bill was higher than when I had their services.

They backcharge me for things that they said were free originally.

Verizon is another AT&T. When you call, one rep says one thing and billing department says and does something totally different.

You have been warned!

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Scott Soulages
,
Jul 15, 2008 9:17 am EDT

I'm on hold now for over an hour listening to 'Verizon Radio'. If I have to listen to the 'animal crackers in the printer' story again I think I may go postal. After having to call three times today and talked to several people. I agree, their menus suck. Yesterday I called twice and waited for a half hour before giving up. What, do they have only one billing rep? This is insane. I'm thinking of going without internet just to avoid having to deal with either Verizon or comcast. They all suck. They take your money really well. Providing service is another story. I've been a customer for over a year and suddenly my bill goes from $49 to $100 with a $36 credit. No explanation. Just raised the rate. Worst of all, their hours are limited so I have to call while I'm at work!

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Stan
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Jun 03, 2008 12:57 pm EDT

I can't even pay my bill as their system is so messed up- all because I didn't want the bundle, just Fios TV/Internet. Been 5 months of hell trying to get my bill paid. Even their finance team has to call in the special forces to find my correct account number. After I report this to the BBB I'm going to see if they will just take the Fios stuff out of my house and call it even. Literally over 12 hours on phones with Verizon reps to clear up how I can pay! Paper bills say DO NOT PAY THIS BILL, YOU ARE ON AUTOPAY, the live reps say "You have no bill", Paper notices say "Shutoff notice", Live reps say "Don't worry"... its ridiculous... My wife makes the reps stay on the phone when she tries to pay by phone (even though we are on "autopay" which has never debited from our credit card in 5 months) and they have no answers when the system cannot find our account to pay... After going to 4 different Verizon stores in my area I finally found the one that accepts payments for FIOS, but they don't want to take the payment because they are unsure if it will go to my account or just dissapear... crazy...I even had them call customer service and they couldn't get a straight answer...Great speed on internet, but now comcast delivers over fios in my area... Hope they have better customer service than Verizon.com - oops, I mean Verizon.net, oops, they are different... frustrating...

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4:53 pm EDT

Verizon not what I expected after all the hype

I switched from Comcast to Verizon in December 2007. The install was easy and painless and the technicians were here when promised. The main reason I went with Comcast was the difference in price - much lower than Comcast for the phone, internet and TV. I also liked the "Free TV" offer, even if it is only a 19 incher - it will be fine for my computer. However, it is now 5 months since the date of installation and no TV and also a very poor selection of HD channels. Comcast has them beat in this area - I am currently watching the Stanley Cup playoffs on Versus, which is NOT available in HD on Verizon. I also agree with the other complaints posted regarding customer service. It is non-existant on the weekends. God Forbid you lose your internet or cable on a Saturday - you're out of luck. If I had it to do over again, I would have stayed with Comcast and accepted the deal they finally offered me after they learned I was leaving. Do your research if you are considering the Verizon television service. They seem to be overwhelmed and not prepared to handle their existing customers, let alone new ones.

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12:32 pm EDT

Verizon stranger can change my contract?

My son gave his girlfriend a phone on his Verizon family plan to cut communication costs. She is in Nebraska, he is in Houston or on the east coast or where ever his job takes him. This phone plan is in my name in Texas and I’m the one who has to make plan changes with my password, pin, presence or whatever. While my son was in North Carolina, this woman went to a mall, traded in the phone and changed the plan to a 2-year plan. This was in November. We didn’t find out till March when my son tried to cancel her phone because she has cost him/me a fortune in downloads. March was the original one-year contract date. Everyone at Verizon that we have talked to says there is nothing they can do about this fraud except pay them to cancel her phone. Her name is nowhere on the contract or in the records so why was she allowed to do this? And what can I do about it? I’ve been a Verizon Wireless customer since they were GTE and analog. Where’s the loyalty? Does this mean a complete stranger can go into any Verizon store and change anyone’s contract?

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youngboi85
Omaha, US
May 27, 2010 11:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

VZW Employee Scott apparently does not know how to read. "Her name is nowhere on the contract or in the records so why was she allowed to do this? And what can I do about it? I’ve been a Verizon Wireless customer since they were GTE and analog. Where’s the loyalty? Does this mean a complete stranger can go into any Verizon store and change anyone’s contract?" And your answer is no, they should not be able to change anything, but far too often, they do not verify. I have called and given information about my account, and they would not help me because of my name, Darcey. They ended up suspending my phone because a suspicious male called in and was trying to commit fraud, and after spending over an hour at the store, they finally had it turned it back on, and stated that it was not Verizon's mistake. 6 months later, I had went into a store and purchased a car charger, and why they ask for your number is unknown to me, but the following month, I had a charge on my account for an additional line. No one knew how it happened, or would do anything about it. I ended up having to call the police, filing a report, and when the receipt was pulled up, there was no signature, and it was ordered over the phone. Way to go Verizon. The best was that it was shipped 4 states away in Ohio. No where near my home address. It took over 6 hours on the phone with Verizon to have them credit the charges and not to charge the ETF. Really? Are they that dumb to think that I would randomly send a phone to an unknown person? Thanks!

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Complainer
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Nov 30, 2008 11:06 pm EST

If you dispute independently you get nowhere...class action suits need to be filed, but what do you get in the end? The lawyers at least get millions.

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Scott
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Nov 20, 2008 10:38 am EST

Other people can be added to the account, referred to as a "Full access contact" to make changes, sign contracts, add new lines, etc. If a persons name appears on the account and they can identify a password, that's all we need and move along

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jake halk
,
Nov 02, 2008 1:49 pm EST

I don't see how this is legal. I know people that work in the industry and all have told me that the person who holds the account is the ONLY one who can make changes. If what you said is true then, legally you should not have to pay then to cancel that phone.

A few years ago I was with AT&T. I purchased a real expensive phone for $50. I of course had to do a 2 year contract. Well before the 2 years was up I had canceled my account. AT&T charged me an early termination fee. I called them thinking that I was past the 2 years but found out I wasn't. They did tell me though that they could not find my signature on the contract. It was thought that the person that signed me up did something wrong and lost my paperwork. They told me that since my signature could not be found that the contract was void, they returned my money, I kept the phone, and I canceled my account.

Long story short, If they did something wrong, they can't hold you accountable for it.

ComplaintsBoard
S
1:27 pm EDT

Verizon stole my money

I recently went to lunch with co workers, and went to pay for my bill. My check card was declined. I know i had the money so went online to view my bank statement. Verizon took 479.00 with out my athorization. so i called and they said there is no such payment pending..and i need to contact my bank. so i did. now its gonna take up to 5 days to get my money back. in the mean time everything is bouncing..and i cant get gas to get to work cause im in the negitive...

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Verizon stole money for a disconnected l
Arlington, US
Aug 17, 2014 9:52 pm EDT

I broke my Verizon iPhone and purchased a new phone and service with sprint in June. I also disconnected my verizon service in June, they withdrew $77 from my account in August. When I called they said they'd reimburse me in 72 hours. When that didn't happen I called back and they said they phone was being used. I told them the phone was broken and thrown in the garbage two months ago. I then asked for the list of numbers supposedly called by the missing phone, they couldn't provide the list. They told me to go onto my verizon to see the list but said I still may not be able to see the list because they just now canceled my account. I said "you mean in the 5 minutes we've had this conversation all the supposed calls have been erased?" He said he could still see them. I said tell me a number I called. He said he would need me to tell him a number and he could verify it. I reminded him that he was lying and that the phone had been trashed long ago. He said if I wanted my money back I would need to dispute the charge with my bank. Did I also mention that they took the $77 from an account I never used to pay my old verizon bill. CROOKS!

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Neil Wright
,
Nov 12, 2008 6:42 am EST

Absolutely!

Two weeks ago, Verizon electronically deducted $393.15 from my checking account. I was no on the Auto Payment plan and my bill for the month (which was only $264.75) was not due for another 5 days.

Two days later they electronically withdrew ANOTHER $264.75 from my checking, again WITHOUT PERMISSION. This little move neatly overdrew my account and several checks bounced that day, resulting in overdraft fees for $111.00 from my bank.

Not only will they NOT reimburse the overdraft fees which they are responsible for, but I have not been able (after hours on the phone with four different supervisors) to get them to put the $393.15 which I never even owed them, back into my bank account.

As a result, I was not able to make my mortgage payment on time this month, resulting in more problems for me.

Their customer service reps have screwed up every single thing that I've contacted them about and what I can't believe is that even the supervisors will not talk to me about this. They say they need to investigate further and that they'll call me back. They NEVER HAVE...

The last conversation (yesterday) was with a supervisor named Doug who actually accused me of making the two payments MYSELF manually and overdrawing my own account!

What the...?

I am now contacting my lawyer to see if I can get Verizon to listen to them instead of me...

ComplaintsBoard
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3:27 pm EDT

Verizon scam don't pay bill

My husband recieved a letter from AFNI collections stating thet he owes for a Verizon bill. He called the 800# and the lady said that he is responsible for the bill because his name is on the bill. My husband told the lady that he never had a phone in his name at that time. She did give an address where he once lived. What we don't understand is why they are sending a bill for a phone that never existed at that resident. He did tell the lady at the end of the conversations that he is not paying for the bill and if they have to they can take him to court...PLEASE understand that you are being scammed for a bill that should have never been billed to you...

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Liz
, US
Mar 23, 2009 12:15 pm EDT

My husband just received a letter in the mail from afni regarding a settlement offer on an old Verizon phone bill. He has never had a Verizon phone. Is this just a bulk mailing scam?

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Beverly Jansen
,
Sep 01, 2008 5:35 pm EDT

I just received my phone bill and realized a $181.48 charge for a phone call to Varna, Bulgaria. I tried various online sites trying to get the rate from Verizon but could not get the information. I could not find it in your phone book either. I check various sites and got quotes that ranged between $.029 and $.259 a minute Mobile being more expensive I do not believe I should have to pay this outrageous rate.

I used Verizon realizing it would be more expensive but it was an emergency. I did not have time to push all sorts of buttons to try and talk to an operator. Never did I think I would be charged over $5.00 a minute. I still do not know how much a minute I was charged or how long the call was as all the bill listed was Voice Additional Charges. Upon receiving the bill, I called the billing department. After pushing many button and about ten minutes later I spoke to the International Billing Department. I Received a $5.00 refund for the first call I made and left a message. My bill was $216.13 for the call with a Freed Value deduction of $34.49 making the total $181.49.

I think it is out outrageous that Verizon charges these rates and the customer does not have easy access to the costs. It is just a way for Verizon to promote international service at an extra charge per month. What about the occasional international caller? I think your rates should be listed on line and in the phone book. I believe Verizon is targeting the immigrant population who do not know the language and sales pitch and take your service instead of phone cards. Why can"t Verizon charge reasonable rates.

After making the call, I received several calls from telemarketer asking if I wanted to buy additional service for international calls. How dare you invade my privacy! It is not anyone's business to know what international calls I make; even worse to pass that information on to telemarketers. Not only are you invading my privacy but annoying me with telemarketer phone calls. To make matters worse after refusing the telemarker, I keep getting calls. Does no mean anything. If I wanted international service, I would call and inquire about it. I am sure if I want to buy a product your company would have no problems providing me with the information

I was considering adding Verizon Cable Service but after this outrageous bill I am checking into At&T and other telephone services and internet services. I am even considering selling my Verizon stock.

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10:36 pm EDT

Verizon verizon is stealing/double-dipping

Hi i order 2 FIOS Services, Residential and Business services. I was promised for a whole month of dealing with Verizon to get this order in that i was getting 2 boxes (2 ONT's installed). I had the business service installed with the 1st box without any problems. Then 3 week later when i finally got a order in for Residential service, the technician came out and installed everything on the same box instead of installing a 2nd one.

And to make matters worse, i pay $100 a motnh for Business FIOS with a Static IP Address service (you cannot get that on Residential Service) that they now have to steal and double-dip for the Residential service by taken internet bandwidth away from my Business internet connection in order for the Residential TV Service to work right.

I was not sold on this and it is deceptive business practices. Had Verizon told me that they were only going to install just the one box i would of never ordered their TV service. And now they are refusing to come out and install the 2nd ONT box like they promised me for the whole month. What do you do?

Thanks

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Fios Technician
,
May 13, 2008 11:18 pm EDT

We as FIOS techs are given a job per day quota that prevents us from doing a good job. We slap the equipment in as fast a humanly possible because you the customers are nothing but a widget (job per day) towards our daily quota. We use to take pride in our work and do everything perfect and really satisfy the customer. Now the bean counters have ruined our job by trying to maximize our efficiency or at least that is how it looks on paper. I can honestly say that when I knock on your door I'm looking to do the fastest crappiest install and just get credit for the job never mind if it barely works. Someone is bound to fix the bugs on one of the many trouble tickets that it takes to correct the crappy install we did to begin with.

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12:11 pm EDT

Verizon all promises, no show

I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor, ” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.

The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.

Read full review of Verizon and 3 comments
Update by James
Apr 28, 2008 12:09 pm EDT

I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.

On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.

Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor, ” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.

The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.

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avin r
, US
Aug 29, 2009 2:34 am EDT

i have the same problem.. unfortunately

initial install date: 8/27/09 (from 8am to 12pm) (a thursday)
its now saturday the 29th and not a ###ing word from them
infuriatingly bad customer service

this is absolutely unacceptable... how do they not see this is a problem?

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Ron
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Jul 21, 2008 1:10 pm EDT

They didn't show from me either. They agreed to install on a Saturday and then changed the date to a Monday. So I arranged to work from home but they didn't show.

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Cathy
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Jul 10, 2008 10:44 am EDT

I had scheduled Fios phone service with verizon. However, I had been waitting for technician a whole day, and the result was, nobody come to my home and no phone calls from verizon. I then tried to contact them, they put me on wait for more that 30 mins to talk to real person. I called 3 times to complain about this, but I was told 3 different stories. Verizon really sucks!

ComplaintsBoard
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12:32 pm EDT

Verizon verizon triple freedom

Complaint:
On 11/30/2007 Mr. Adelman (a rep. of Verizon) contacted me on phone and convinced me to order the package Triple Freedom (Phone + DSL + Direct TV). He told me that I will get a free 19” flat screen TV set and my monthly bill would be $99.99 + tax. I have NOT received the TV set and my bills are:
February 2008 - $147.62
March 2008 - $142.78
April 2008 - $142.09

During the last three months I have spent several frustrating hours on phone with Verizon representatives, supervisors, Direct TV, but no one has been able to resolve anything. The call drops after a few minutes and the system does not allow you to speak to the same representative again, thus you end up explaining the whole story to another representative and the call drops again. On many occasions I have asked the supervisor to call back, but they never do. Verizon does not have a customer service center where customers can go and resolve such issues in person.

I wish to cancel these new services and go back to my original plan.

In the meanwhile I have decided to pay $99.99 + tax ($115 per month) instead of the bills that I am receiving from Verizon.

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kennison1957
New Philadelphia, US
Jan 22, 2012 3:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

NOTHING but LEGALIZED THIEVERY...Likened to DIRECTV...THEY, my friends...are JUST LIKE VERIZON !...I BEAT DirecTV, as well...and did NOT PAY a $470.00 EARLY Service Cancellation Fee (Penalty) !...STANDUP TO THESE THIEVES, PEOPLE !...THEY are SURELY NOT going to help YOU !...(ALL they want is YOUR MONEY) !...

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kennison5062
New Philadelphia, US
Feb 25, 2011 2:05 pm EST

1000.0 % I AGREE !
Frontier: i.e.: "Verizon Triple Freedom" plan

This package is NOTHING SHORT of a "cloaked" ROBBERY !
The Frontier Rep. told me that it is $75.00/month, for 2 yrs (LOCKED-IN after 30 day TRIAL period)... and, inclusive of ALL charges, bottom line is, 'just a few dollars more'...WRONG !...Not even 30 days yet, plan purchase 1-29-11 (...First alleged
bill=$76.00...then $143.00...So, I WILL CANCEL TODAY, Fri., 2-25-11, BEFORE the LOCK-IN (after 30 days) BEGINS on 2-28-11 (to be safe...sooner)...I WILL proceed to file complaints with the B.B.B., The Ohio Attorney General's Office AND, if permitted to do so, with the Ohio P.U.C.O., i.e. Public Utility Commission of Ohio...All with charges of TOTAL and COMPLETE USE of "Deceptive Sales Practices" WITHOUT FULL DISCLOSURE of HIDDEN ADDED CHARGES and "FALSE and RECKLESS PRESENTATION" at time of sale of said package... Let's ALL DO the SAME and we WILL STOP this INTENTIONAL THIEVERY !...FILE WITH ME ! "Together we STAND...divided we fall"...

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Reme
Springfield, US
Jul 28, 2009 1:29 pm EDT

They used to be a good company. We were with them a long time and were happy until prices started to rise and we went shopping. Other services were not as good technicaly so we came back with the tripple offer and experienced similar problems as mentioned above. I agree, they need to be checked out, But not by Government but by a consumer advocate company. We need smaller Government.

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Verizon = Corruption to New Horizon
Exeter, US
Jun 01, 2009 12:33 pm EDT

My experiences with Verizon are the absolute most horrid I have had with any company. Verizon and its partially composing company (MCI) with which Verizon merged are disgusting excuses for entities of any kind. I feel compassion for any one who has a good heart upon discovering the true nature of the miscreant company Verizon. I feel compassion too for any one who is presently connected with Verizon. My advice to the good employee is take some notes, gather some data, leave the company, and file a detailed report. My advice to the consumer is get yourself disconnected from Verizon asap, identify all possible payment accounts they may have, close them and open new ones, don't give them any money you do not owe them, check your credit report, submit any disputes if necessary, and submit complaints online about your experiences with this awful shameful company Verizon.

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demonboy447
Roanoke, US
Feb 05, 2009 9:55 pm EST

directv all lies

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JustWantThe DealTheySent
Springfield, US
Jan 22, 2009 8:14 pm EST

Here's what happens when you ask a few questions:

Nicholas: Hello. Thank you for visiting our chat service. How can I help you bundle up and save with our High Speed Internet and FiOS packages?

you: I was almost done, but it told me to pick a different package, and although the difference between the packages looked like $10, it made my monthly bill go from 107.60 to 127.60

Nicholas: May I ask what packages are you referring to?

you: directv plus hd dvr versus directv plus dvr

Nicholas: May I ask what equipments did you selected?

you: i'll tell you what I want, you tell me how to get it. I have 4 TVs. 2 are HD right now, and I plan to upgrade a 3rd within 3 months. I want HD DVR on main TV, HD service on other HD set right now, HD box for set I plan to upgrade, and regular box for 4th TV. I'm trying to get the choice extra triple freedom bundle with 3MB internet service.

Nicholas: As you want HD DVR, you will have to upgrade your TV package to Plus HD DVR.

you: ok - but at 72.99 vs 62.99, shouldn't my total go from 107 to 117, not 127?

Nicholas: I suggest you to first complete phone and Internet selections and reach DirecTV selection page and let me know.

you: I did - that's where I am

you: I mean 107 to 117, not 127?

Nicholas: There will be equipments charges that will be added to final total. I suggest you to complete all your selections first and proceed to Review Order page and let me know.

you: I did - that's what I'm saying. For equipment I am ordering 1 standard receiver, 2 HD receivers, and 1 HD DVR. It is my understanding that all of the equipment will be covered by rebate.

Nicholas: You will get rebate for HD DVR and first standard receiver only. That's what I am saying. To get better understanding of charges, proceed to Review Order page so that I can also explain you in better way.

you: I'm there - I don't understand what you are trying to say. Here is what I see:

you: Standard Receiver FREE HD Receiver (2) $198.00 DIRECTV® HD DVR™ $199.00

Nicholas: Please try this link and make you selections again.

you: Why? What I want is 3MB internet, Choice Plus with free Showtime, HD service, 2 HD boxes, 1 HD DVR, and 1 regular box. What am I going to pay? I think all of the hardware is covered by rebates. Is that correct, or not?

Nicholas: May I have the state the service will be located in?

you: Provided the rebate part is correct, the only issue I have right now is the difference between the two TV services, directv plus hd dvr versus direct tv plus dvr. The pacakges are 10 different, but when i switch between them my total goes up 20.

you: Massachusetts

Nicholas: When you order a Verizon Triple Freedom package with DIRECTV service billed through Verizon you receive a bundled price starting at $119.99 per month (plus taxes and surcharges).

Nicholas: This plan combines our Verizon High Speed Internet Service (3 Mbps) with Freedom Essentials (Voice), and DIRECTV(R) PLUS HD DVR(TM) service billed through Verizon.

you: the guy I talked with on the phone said this:

you: Triple Freedom $79.99

you: Add $10 to upgrade to 3MB and Choice+ including free showtime.

you: Add $10 for HD

you: Total $99.99

you: first 4 receivers, installation, and modem free.

you: HD equipment covered by rebates

Nicholas: I provided the package directly with Plus HD DVR TV package included.

you: so what happens if I order the directv plus dvr package, and the 2 hd boxes and hd dvr?

you: and why does the package jump up 20 even though the difference between directv plus hd dvr and directv plus dvr is only 72.99 vs 62.99, or 10, not $20?

you: are the boxes going o be covered by rebate, or not?

Nicholas: Let me get it straight. Select Freedom Essentials phone plan, 3 Mbps Internet speed, Plus HD DVR package, 1 HD DVR, 2 HD receivers, 1 SD receiver and check price on Review Order page. Rebate is available on HD DVR only.

you: so I would have to BUY 2 HD boxes for $99 each !?

Nicholas: Yes, you are right.

you: Dude - I'm not doing that. What are the other options? The bottom of the thing from Verizon says you can lease equipment for $4.99 /month

Nicholas: Yes, that's for standard receiver. First standard receiver is free. Please Note: The $5 discount off the price will not reflect in your shopping cart. The special discount will reflect as a credit on your bill.

you: offer says $0.00 for first 4 units. Standard Receiver $0.00 for the first four units; $69 for each additional unit (Credit restrictions apply). Learn more Included (1-4)

you: can I get 2 free regulars, 1 HD free with rebate, and 1 HD DVR free with rebate?

Nicholas: Yes, there is no one time fee for first 6 standard receivers however, there is $ 4.99/mo access for second standard receiver onwards.

Nicholas: For a limited time, when you sign up for a qualifying Freedom plan you are eligible to receive $5 off the original price for twelve months.

Nicholas: Please Note: The $5 discount off the price will not reflect in your shopping cart. The special discount will reflect as a credit on your bill.

Nicholas: So you can consider 2 receivers for free.

you: Now I'm really confused. Are you saying that if I get 4 receivers I will be billed $4.99 x 3, but get $5.00 per month back? So even though I am "buying" the receiver, and getting a rebate, I'll still pay $4.99 per month for it?

Nicholas: As you have selected 2 standard receivers, you should actually pay $ 4.99/mo each. However, as lease fee for first receiver is waived of, you just have to pay $ 4.99/mo for 2 receivers which will be balanced for $ 5/mo extra discounts. So practically you are not paying anything for 2 receivers.

you: tell me how the rebate works

Nicholas: Are you referring to HD DVR rebate?

you: no - just hd box

Nicholas: The DIRECTV(R) PLUS HD DVR(TM) delivers over 200 channels including your local channels and programming for family and children, the best sports networks, a variety of news and entertainment channels, commercial-free music stations, the best HD channels and DVR service! To access DIRECTV HD programming, a DIRECTV HD Receiver, DIRECTV Slimline dish and HD television are required. Ther monthly rate is $72.99 (plus tax). Order by March 3, 2009 and receive an $8 bill credit for 12 consecutive months after online or phone-in rebate. That means you only pay $64.99 per month for 12 months! Plus you get free STARZ(R) and SHOWTIME(R) for 12 months and a FREE HD DVR receiver upgrade!

Nicholas: Is there anything else I can help you with?

you: I can not begin to tell you how confused you have made me, or how much time I feel like I've wasted.

Nicholas: I am sorry however, I will tell you only that charge which you have to pay.

Nicholas: Its my duty to introduce you with all applicable charges.

you: This has been a terrible terrible experience

you: I think the offer is deceptive

Nicholas: Thank you for using Verizon's chat service. See how customers are helping customers on our brand new Verizon Forums site located at: http://forums.verizon.com

Chat InformationYour chat session has been terminated by the Verizon chat representative.

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lisa
,
Aug 03, 2008 1:48 pm EDT

I have a similar situation:

1. Late in 2007 I signed up for triple-play (FIOS Internet + TV + Phone). I was told it was $99 which I upgraded the internet to 15 Mbps at additional $10 for 109 / month
2. I chose the $200 Bestbuy gift card
3. I recently noticed that not only I have not received the $200 gift card, I have been charged ~ $154 /month!
4. I called them and asked for explanation and they told me the reason I did not get the $200 is because I was not on "the right plan" and he offered to bring down my payment from 154 to 109!
5. So you see what happened here! At this point, I basically am looking into getting a deal that I should have gotten in January while not getting $200 and have overpaid ~ $300.
6. Way to go Verizon!

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Linda
,
Jul 20, 2008 6:05 pm EDT

I totally agree with you. This company is nothing but a bunch of scam artists. I've been over charged so many times I've lost count. Of course when you call customer service and jump through all the hoops to get there, they usually take the extra charges off, but my question is...Why are they there to begin with? My answer would be, hoping you won't notice them. Juat think, if they only get 1 dollar a month from 1/2 the customers, that's a lot of money, like millions. Not to mention the fact that 1/4 of the customer service reps. don't speak or understand English very well. If I had taken my phone service from India I guess I wouldn't complain, but I didn't. Some government agency needs to serioulsy look into this company.

ComplaintsBoard
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11:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon fios lawn diggings

The subcontractor for Verizon FIOS cabling work in my lawn went back and forth my lawn about 6 times now in almost 4 weeks.

They repeatedly excavated and graded parts of my front sodded front lawn and on all occasions did a ppor job of putting back the sodded area.

The kind of work they did was not what was written on the letter Verizon sent us monts back.

They said that they will restore the sod in its original state but the outcome was clearly not acceptable.

Is there a class action lawsuit that i can join regarding these complaints ?

ill be happy to include myself to let them know they can not get away with these digging problems on our private lawns just for them to have business and make more money out of us in the end.

i am definitely not switching to FIoS because of this bad experience with Verizon.

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

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Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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