I never ever send complaints. I called ERS to verify them as a collection agency and explained that I wanted to verify with the bank that this is who they use. Their "debt collector" as she called herself, would not let me get off the phone. She wanted to know why I had to call the bank, she repeated back to me my s.s, dob, everything personal and told me "what more do you need to know". I have never been in collections before and was so astonished by how rude this lady was. I was trying to do the right thing for me by trying to verify this company and was harrassed by doing so.