Erie Auto Credit / Horrible Car Dealership...borderline scam
I heard about a place in Erie, Pennsylvania in July of 2008 that help people with bad, or no credit purchase a car. They were a branch of New Motors in Erie, PA. They sell people cars that are financed through Credit Acceptance with a high interest rate, which i suppose is to be expected. I was looking at a 2000 chevy tracker with 88k miles. It seemed like a good enough car at the time, except the payments were going to be $332 a month. I didn't understand how i was paying that much for a car when a friend of mine was paying $360 a month for a 2008 Pontiac G6. But I went ahead and got the car because it was going to help establish my credit so that whne this car was payed off, I would have no problem getting another, newer car. Well when i drove it home, i realized the air conditioning was not working. The car was staying as hot as it possibly could. Also, when i got home i attempted to open the back hatch, but i could not find a handle to open it. The handle was supposed to be under the license plate, but there was none. My brother in law took it apart and found that there was a rusted spring that didn't even look like a spring and the handle was gone. So I called Erie auto credit and was told that I would have to make an appointment to bring it up. That was it. There was no attempt to make an appointment, or anything else. Unfortunately, I was preparing for college and i didn't put much thought into it. I thought I would deal with it later as the extended warranty i purchased would cover the air conditioner, and the door was fixed by my brother-in law. About two weeks later, i realize that the brake light it on. I couldn't understand why. So I opened the hood, and found that I needed break fluid. It didn't strike me especially bad, so i put some in it and went on my way. Two weeks later, the break light was on again. I checked, and I needed brake fluid AGAIN! So I realized that I had a brake leak. But by the time I realized this, I was already into college and was working 32 hours a week at wal-mart 3rd shift in order to afford my 332$ car payment! So i had no time to take it to get fixed. And we couldn't even see where the fluid was leaking. So fast forward to present...my inspection was up in April of 2009. So I took it to a local dealer and was told that it would not pass inspection because there was a brake leak in both back tires, and that the sway bar belt was broken on the front. The bumper was also so rusted that it needed replaced! So mother called New Motors service department to explain to them that the warranty told me that I need to have it looked at, and she was transferred to Erie Auto Credit. She was trying to explain to them that the service department told us to call them, and the man at Erie Auto Credit told her that she needs to speak to the service department. When he tried to give her another number to call, she told him that she just wanted to issues resolved, not call another person. SO HE HANGS UP ON HER! So I call him, and he HANGS UP ON ME! I was completely calm and talking to him in a good, respectful manner and he hangs up on me stating that he was going to terminate the call. he wouldn't stop talking! I was trying to explain to him what the problem was, and he hangs up on me. So I'm not sure who to contact to report them. The guy I bought the car from doesn't even work there anymore. If anyone has any advice, please email me at firstname.lastname@example.org.