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1.2 109 Reviews

EricDress Complaints Summary

7 Resolved
92 Unresolved
Our verdict: If considering services from EricDress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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EricDress reviews & complaints 109

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12:43 pm EDT
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EricDress fraud

Do NOT order from this company. Thank goodness I ordered through Paypal, as Paypal refunded my money, so I did not lose anything, except time and some aggravation. I waited and waited, and I complained to Paypal, then I received a private email through my personal email, stating that it was on the way, and to revoke my complaint with Paypal. I escalated the complaint at this stage, and received satisfaction. Now I am receiving inquires from other ?consumers? on my private email, asking for me to respond. I closed my web mail down, and opened Sitejabber independently, and to my dismay there was nothing in my inbox. So not only did I have to fight for my money back from these fraudsters, I have to worry about phishing too? We do need laws regarding online sales concerning purchases, or at least they have to go through a rigorous process first to make sure they are legit. Maybe like holding money with the government account to protect consumers, like a trust. If you do business correctly, you get your money back. Eric Dress is a fraud, I cannot say this enough, I have learned a valuable lesson in buying online, and will only buy locally or within Canada, or the United states. Thanks

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Reviewer12378
,
Nov 18, 2015 9:31 am EST

Disgusting service with broken promises. Poor sized item and absolutely horrendous experience with this company . Over 6 weeks for delivery and agents that ignore you DO NOT SHOP WITH THEM

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Jamelle Davis
Newark, US
Oct 12, 2014 7:45 am EDT

This company is taking peoples money and not returning it. I have been trying to get a refund for my purchases for almost two weeks now and they refuse to send me return instructions. They should not be allowed to do business in the U.S. ever again!

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6:42 pm EST
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EricDress product

Never order anything from here. They are total scammers. They showed me a picture of a comforter for $131.00 and received a sheet set instead for my daughter's twin bed. No way would I ever spend that kind of money for a set of sheets. They misrepresented the product and when I complained they said I should of read the fine print. Plus they are in china, so do I need to even say more about the quality. The return policy is ridiculous. I was scammed and am warning you, so you don't fall for it like I did. Buyer beware!

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3:12 pm EST
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EricDress never received merch

This site is lacking the "s" on the end of their http:// address. They have several complaints about NON DELIVERY (me included) of merchandise and/or horrible quality of product that has been shipped. They post pictures of brand names like Burberry and Chanel, but they are NOT authorized to copy. They are a scam and I DO NOT RECOMMEND. In fact, I'd like to see the FCC investigate them for fraud! I've already filed w/ the BBB.

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Pauline Guptor
, US
Jul 26, 2019 4:34 pm EDT

I need to get my merchandise

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10:18 am EST
Resolved
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EricDress scam company

This company is fraud! They tried talking us out of returning the clothes, didn/t want to give us return instructions, will not refund us our money, continue to lie and say we didn't return the merchandise even though we have proof that we mailed it back to China, which was very expensive, and now they won't refund us because they say we used PayPal but we don't have a paypal account, won't refund our credit card. This has been going on for over 3 months. What a nightmare. I will not give up until I get my $190 back!

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mr jose
, US
Mar 01, 2017 8:22 am EST

im going trough the same situation, I had to pay for the shipping to be able to return those clothes, it's been over two months now and still waiting for an answer, this company sucks

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5:28 am EST
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EricDress horrible quality

I certainly feel like I was just ripped off for almost $50.00 by Ericdress.com. Should have checked here first before ordering a down coat from them. I just received it and it is WAY too small. Also, very poor quality. Have emailed them and also filed a complaint on PayPal but I feel like I have probably been ripped off for $50.00. Plus it was shipped from CHINA. Ridiculous. Will never use them again.

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Don't buy from Ericdress.com
, US
Nov 09, 2015 11:32 am EST
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I have been recent ripped off by Ericdress.com. I ordered a blouse that never came then had the unfortunate privileged of being called a lair for all my troubles. Something must be done about this company or they are just going to keep raking in the money from unexpected consumers.

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Gidget Wright Hudson
, US
Nov 05, 2015 6:24 am EST

Since Paypal is suppose to be so reputable they should have EricDress busted. I'm surprised that this company is not being monitored. Is there anyone out there that can help us, the consumers?

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Lisa Trussler
Lyndoch, AU
Sep 20, 2014 8:17 am EDT

I received an email on 27-08-14 notifying me of payment receipt. Since then, I have not heard anything from you regarding any other details or how long it will take for my goods to arrive. Could someone please contact me at l.trussler707647@gmail with any updates whatsoever.
Regards
Lisa Trussler

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joann von roemer
Manchester, US
Jan 20, 2015 10:47 am EST
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Eric dress.com is a rip-off company, plain and simple. The coat I received, I swear, was NOT the coat in the photograph! It couldn't have been- because the item I received was small enough to fit a six year old, and the quality? Disgusting. I wont even give it to my 8 year old niece, its that bad. I read that I have to contact customer service before I get a refund. Something tells me I will have roadblocks put up as far as a refund goes, but we will see. And, I have the privilege of paying the shipping BACK to China. What a shame, the online photographs are so stylish, too bad they don't represent the clothes! NEVER AGAIN.

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3:14 pm EST
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EricDress not as described

i ordered a dress on line. when it arrived, it was not as described on the website. i ordered a jacket that went with it.
the very day i received the dress i contacted ericdress. i have been getting the run around ever since. they want your measurements, your arm length your bust size., a picture of the dress. i just want to return the dress. and get my money back

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Jean Cadden Brown
, US
Apr 07, 2016 9:01 am EDT

The dress I got was so horrible I cannot wear it - unless it is for a bet! I cannot return it as there is no response to my email. I will be handing it into a charity shop. An expensive mistake which I will never make again. Jean Brown

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Reviewer28101
,
Feb 18, 2016 7:38 pm EST

Order nr. 556674 and 567610 were purchased on 1/8/16 & 1/17/16. I received them on 2/17/16 & 2/18/16. When I opened the packages I tried to put one on and it would not come near fitting me. I ordered XL to make sure they would fit since I wear a LG. I also tried to get dresses that were not around the waist. Would like to return them and get my money back. Where do I ship the dresses to?

Charlotte Cain

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Vately Gerty
, US
Dec 09, 2015 10:03 am EST

ericdress is a well organized dubious, crooked, and technologically savvy company. It has no respect for Americans or Westerners. All they want is our money. And since our leaders have placed us in a debtor and debtee with China, i'm guessing we should be happy for what we get. Not only the clothes are poor quality their also used clothing. They took my money and refuses to communicate with me. Don't ever give them a deadline, they will be sure to violate it. No matter how kind you are to them, they still take advantage of you. Especially after they received your money from the bank.

ComplaintsBoard
C
1:09 pm EST

EricDress they are fake and they are based in china

These people are crooks! All they want is your money and they do not care about your satisfaction of the dress or anything. Not only did they not listen to my requests from the beginning day of purchase, but they delayed and delayed the processes, the alterations, even when I gave them a deadline since the purchase date. I noted my deadline because I had to attend my brother's wedding as a bridesmaid. But they did not understand. When they informed me they had not even started in the alterations (And it was a week prior to the wedding) I told them to ship it as is without alterations. But they refused because they already made a note to alter it.

Time and time again I told them I did not want the dress if it could not make the deadline for the wedding, and there would be no use for the dress if I could not be the bridesmaid, but they still did not listen. They proceeded and told me that they had to finish it and that the dress would be so beautiful that I could wear it again. That is completely ridiculous! I did not pick the color of the dress, or the style. The bride did, so why would I keep the dress?
Came the day of the wedding, I could not be a bridesmaid. They had ruined my family's plan. But they did not even finish the dress then. They took an extra week to complete it when it was just adding sleeves! I gave them more than sufficient time to complete my order, with specific deadlines, but they could not deliver.

On top of that, they ignored my emails when I told them I was going to file a complaint and how I wanted my full refund because they did not provide excellent customer service like they guarantted!

Whatever you do, do not! Do not! Buy from these people. They are fake and they are based in china. And do not understand english. Save your money! They also have a sister-site so make sure you check the addresses from these sites to ensure you are not dealing with the same people with a different name on the web.

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Mrs Anita Lee
, GB
May 05, 2018 7:50 pm EDT

I ordered a dress on 14/04/2018 to go to my son's wedding. I saw the dress onli e and fell in love with it, I foolishly ordered it without reading reviews. I have emailed them several times and they say it is in transit but surely it does not take that long to get here.I did not realise they were based in China. I have realised I won't get the dress so I am now on the search for something else.

ComplaintsBoard
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7:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

EricDress a crooked company

These people are crooks! All they want is your money and they do not care about your satisfaction of the dress or anything. Not only did they not listen to my requests from the beginning day of purchase, but they delayed and delayed the processes, the alterations, even when I gave them a deadline since the purchase date. I noted my deadline because I had to attend my brother's wedding as a bridesmaid. But they did not understand. When they informed me they had not even started in the alterations (And it was a week prior to the wedding) I told them to ship it as is without alterations. But they refused because they already made a note to alter it.

Time and time again I told them I did not want the dress if it could not make the deadline for the wedding, and there would be no use for the dress if I could not be the bridesmaid, but they still did not listen. They proceeded and told me that they had to finish it and that the dress would be so beautiful that I could wear it again. That is completely ridiculous! I did not pick the color of the dress, or the style. The bride did, so why would I keep the dress?
Came the day of the wedding, I could not be a bridesmaid. They had ruined my family's plan. But they did not even finish the dress then. They took an extra week to complete it when it was just adding sleeves! I gave them more than sufficient time to complete my order, with specific deadlines, but they could not deliver.

On top of that, they ignored my emails when I told them I was going to file a complaint and how I wanted my full refund because they did not provide excellent customer service like they guarantted!

Whatever you do, do not! Do not! Buy from these people. They are fake and they are based in china. And do not understand english. Save your money! They also have a sister-site so make sure you check the addresses from these sites to ensure you are not dealing with the same people with a different name on the web.

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sr3719
, US
Mar 07, 2019 5:17 am EST

I ordered a dress on 1/31/2019 and today is 3/7/2019, and still no dress. Status = "Preparing". . It's been well over 30 days and they are still "Preparing"? They took my money immediately, which is against the law in the USA- you're not supposed to take payment until item is about to be shipped. I keep getting canned emails from them saying my order is delayed with these stupid 10% off my next order. Why in the world would I ever order from them again? They have the nerve to have an email filter that rejects your emails saying "Diagnostic-Code: smtp; 550 Mail content denied for content. " REALLY? I wrote an angry email, but I used ZERO bad language. Not one curse word. I only had a bunch of words in bolded caps asking where my order is and I used words like "disappointed' and "dissatisfied". Apparently their mail server uses AI to check the sentiment or counts the number of words that are capitalized & if you're over the threshold it gets rejected. I sent a shorter email without caps immediately after & it went through. These people have a lot of nerve & should be shut down! I have 160 days to dispute the transaction with PayPal. I will give them more time-but never again! Buyer beware of Chinese companies pretending to be American or designer companies! www.lilimillshoesonline.com is another fake website. Do not buy anything from there either. Last year I ordered my daughter boots for Christmas online from www.lilimillshoesonline.com and they never came. Fake tracking & everything. I was lucky. My bank refunded the money. 6-7 months later (after given the run-around), these clunky 100% rubber, one piece, no shoestring holes, mens shoes arrived-no tags nothing - just two clunky 100% rubber shoes- heel and all in a torn up-ripped & taped again yellow manilla envelope! I'd never seen shoes like them ever ANYWHERE. I'd paid over $100 for what was advertised as women's leather Italian designer boots & they sent me two globs of 5 cents Chinese RUBBER! WOW! I'm sorry but these Chinese criminals simply can't be trusted .

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AmberKing4
, US
Oct 05, 2018 12:10 pm EDT

Add my family to the list of people you dupped. Hope you lose sleep at night knowing you steal people's hard earned money. ZERO STARS

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M hunt
, US
Jul 28, 2018 10:44 am EDT

When choosing items from their website, there is an option of loading all of your purchases into a shopping cart. When going through PayPal to purchase multiple items plus extra for fast delivery; once back on Eric Dress websight, all of the purchased items started disappearing off of the page. I had no proof of what I purchased. When I went back to PayPal to see how my purchases were described or itemized; the quantity was listed as “one” when I purchased many more items.

Responding to a Eric Dress email, confirming my online purchase; I noted that there was no descriptions of what I had ordered, and no way for me to go back and review my order. They would not allow me to create a profile at their website, because according to the red error message; my email account had come through PayPal. What kind of scammer shyt is that? I doubt if their email address works, so I had to create complaints to PayPal and to Eric Dress through another personal email account—-just to make sure they got my complaint.

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cynthia mccullough
, US
Apr 10, 2018 7:55 pm EDT

i had good at first, but received a smelly dress not like the one i ordered and still waiting for 3 more items, don, t know if i will ever get them so sad and will never order again

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davidescu ramona
, RO
Nov 10, 2017 7:59 am EST

Some thieves! They took my money but they did not send my order.

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eli
,
Aug 08, 2017 11:36 am EDT

DO NOT BUY... SKIP THIS WEBSITE... TERRIBLE SERVICE... THEY WILL NEVER RETURN EVEN IF THEY SENT YOU CRAP.

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Deanne Roberson
, US
May 03, 2017 1:22 am EDT

This is a fake horrible site ...omg if only I could show you the shoes they sent me after waiting 2 months to recieve. Lost out on 80 dollars... burn in hell china

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Nubia Velez
, US
Apr 05, 2017 8:03 pm EDT

Horrible quality, Bad costumer service. STAY AWAY FROM THIS PAGE. I ordered a dress that looked beautiful on the website but reality was totally different. First it took a month for me to receive it. It arrived in a bag all wrinkled full of strings all over. The nylon used to sew the fabric together was sticking out almost on all seams. Quality of the fabric was horrible. I contacted customer service to return it and they offered me 26 dollars to take it to my local tailoring shop to get the strings cut... Lost 200 dollars just like that!

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Selma Muftic Stevanovic
, US
Jan 24, 2017 2:56 pm EST

I had really bad experinece ordering 5 dresses from them. They all looked very stylish but I admit they were also quite inexpensive so I took a chance. Only 1 of thos I was able to wear. They are all made out of the lowest quality fabrics, mostly polyesther. One of them was not at all as the one in the picture but 30 cm shorter. I knew imediately It is notnworth the teouble returnin them. Tried to leave a feedback on their website but It was not possible. All the comments there underneath their items are fake. DON'T waste your money.

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Thomas Bobo
, US
Oct 31, 2016 12:12 pm EDT

I ordered a dress almost a month ago, and it has not arrived. Today, for the second time, I was told it was on rush order for me. The week before last, I ordered something from Hayneedle, and got it in less than a week! And the people handling the chat sound very unprofessional, probably don't speak English very well, and repeatedly tell you not to worry. I don't think I'll bother to order from them again. They are just drawing interest off mine and probably a lot of other people's money!

ComplaintsBoard
M
5:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

EricDress - don't buy from this website ever

Don't buy from this website ever! They sell wedding gowns and accessories for wedding for a fair price, but the item does not have a good quality and does not look like the one in the picture. I bough a wedding dress form then and when it arrived my nightmare has started: they charged me for post services in the website and once I received the item I had to...

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EricDress Customer Reviews Overview

EricDress is an online fashion retailer that offers a wide range of clothing, shoes, and accessories for men and women. The website has received a significant number of positive reviews from customers who have purchased products from the site. One of the most notable positive points is the affordable pricing of the products. Customers have praised the website for offering high-quality products at reasonable prices. Another positive point is the vast selection of products available on the website. Customers have appreciated the variety of styles and sizes available, making it easy to find something suitable for any occasion. The website's user-friendly interface has also been praised by customers, making it easy to navigate and find what they are looking for. Additionally, the website offers fast and reliable shipping, with many customers receiving their orders within a few days of placing them. Overall, EricDress has received positive reviews for its affordable pricing, vast selection of products, user-friendly interface, and fast shipping.
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+86 296 850 8355 +44 122 445 9798 More phone numbers

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www.ericdress.com

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