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ER Solutions / [protected] - calling without any reason!

1 United States Review updated:

ER Solutions [protected]) has called me demanding my social number and will not tell me why they are calling me. When I tell them I will not give out my social without knowing the purpose of the call they get very rude, telling me that I am not who I say I am!

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  • Sc
      1st of Dec, 2011
    0 Votes

    They called me this morning. They are now calling themselves "Convergent". First of all, they called my husband's phone looking for me. Then they wouldn't give me any information unless I gave my address and last four. When I told them I wouldn't, the person said, "Well, you're going to want to down the road." (Haha. Yeah right.) Then I asked to be sent a letter, and the person said, "We'll just make a note of it and move on." Sounds super scammy to me.

  • Ag
      15th of Oct, 2011
    0 Votes

    This company (ER Solutions) calls my cell phone every morning between 9AM-11AM. They never leave a message, and when you call the number back, it says that due to "extremely high call volume" you have to leave a message, but if you hit 0 it informs you the mailbox is full. So that is completely silly you can't even get a hold of someone.

    I called the number on ER Solutions company profile, and trying to reach someone but it just rings then I get a voicemail for "ER Solutions" which i hit 0 and try again to reach someone.

    This sounds like they're the same kind of scam company as CM Associate Group who are based out of Corona, CA. So here are some tips:

    1. If you get told you owe a debt, ask them when the debt occurred, and when the last payment was made. Then find out your statute of limitations for the state it occurred in, and see if they are illegally attempting to collect on a debt that is outside of the range. If it is, tell them flat out.

    2. If it's within the limitations, ask them when they purchased the debt, and state you want a certified mail sent to you with the proof of purchase of your debt showing they now own it. If they cannot provide proof, you do not have to pay a dime. You ONLY pay the company that OWNS the debt. If no one owns it, or this company purchased it but won't provide proof, then you can't pay it's that simple.

    3. Contact your local attorney general's office immediately. Give them all the harassment information including any dates, times, and more. Why? This tells them that another company is trying to scam and harass people and it gives them something to investigate.

    4. Contact your local police department and open a case regarding the harassment. Contrary to what the debt collectors want you to believe, yes your police will get involved. What they will do is begin an investigation with everything you send them, and begin to work with the local PD's in the area the numbers are located from to bring down these people. It will take a long time, but having the report on file helps.

    5. MOST IMPORTANT - STOP ALL COMMUNICATION WITH THE COMPANY. Every time you pick up that phone, whether it's to cuss them out or even be polite, you are SHOWING them your weaknesses. These people PREY on you, they listen for when you become calm in your voice, or get angry. They look for what buttons to push, they look to see if your number works, there are many many things and when you pick up that phone you re-open the door. STOP. It's frustrating, it's annoying, it makes you lose sleep, it makes you feel like a victim, yes. But stop all contact IMMEDIATELY. These people would rather pay their phone bill every month on these calls knowing they tricked people into giving them money. If you never pick up and never pay, they will move on. But if you pick up that phone they will go "Hmm this person could be tricked" and then never give up.

    6. GET A COPY OF YOUR CREDIT REPORT - You may not owe a debt they are asking for, but if they are saying you owe money, it means you do SOMEWHERE. If you think you do not have any debts, check your credit report immediately for fraud/identity theft. These companies will pull credit reports, see you have debts that are nearing the end of the statute of limitations and that is what they are doing, they are going after those people trying to scam them. Sometimes they will even say it IS a debt you owe but a few phone calls will prove they don't own it as I said. CHECK YOUR REPORT - www.annualcreditreport.com is free.

    I hope this helps you all. I have been dealing with another company like this for months now, except the other one claims to have process servers and there are "open law suits" when there aren't. It's how I know so much.

  • So
      12th of Sep, 2011
    -1 Votes

    They have called my house for the last 5 days and don't leave a message. When I called back the 425 number it said "We are closed, please call back during normal business hours". It was 11 am. I googled the number and found an 800 number 1-800-350-9095, I asked her politely if they could remove my number. She rudely said, "what's the name", I said, "I don't know because they aren't leaving a message, I just know it's not for me because I don't know any debts." She said, "well how do you expect us to do anything" I said, "I don't know why you have such an attitude when you are the ones calling my house and I don't have an attitude with you. Why don't you type in the number and search for it". She did and said it wasn't there. It was amazing how rude she was right from the start, when all I said was, "Could you please remove my phone number from your system."

    I googled some more and found the 800 number above 1-800-477-5451. When I called this number the lady was very polite, asked for my phone number, verified that it was not my name and told me, "bear with her because if I don't take it off both accounts, you will keep getting calls...okay, I removed it, you wont receive any more calls" Very pleasant and easy.

  • Km
      9th of Aug, 2011
    0 Votes

    *** my cell number isn't even listed under my Married Name!

  • Km
      9th of Aug, 2011
    0 Votes

    How the hell did they get my cell phone number? It was my Exs old credit card and I was NOT A CO SIGNER! Sounds incredibly illegal to me.

  • Ca
      28th of Jul, 2011
    0 Votes

    This number has called my landline countless times and I have traced it via *57, and *69. *57 traces and documents a number so that after the third time criminal charges can be pressed and *69 tells you the last number that called your landline. The last time I actually had a woman named Amber ask me to verify the last 4 of my SSN. I asked her why she had my SSN in the first place and she hung up. Upon googling the number I saw the 18004775451 number above and called it back asking for "Amber". I was almost as suprised as she was when the same voice that had called me answered saying, "this is Amber". I calmly and respectfully told her that I had traced the number with *57 and would be pressing charges if she did not explain why she had my SSN. She again said to verify the last 4 or we had nothing to talk about. I did not verify and she hung up. The next time she calls my home, I'm calling hers and asking her to verify her street address.

  • Ok
      2nd of Jun, 2011
    0 Votes

    I have received a phone call from this number. I know I owe a debt. And I will not pay ER Solutions, I will start making payments to the company that I owe a debt. For the past four years, my life has been a struggle with having to start over in a different company and am now starting to see a little light but not enough to please some individuals.

  • La
      30th of Apr, 2011
    0 Votes

    im getting tire of these people calling me

  • An
      26th of Feb, 2011
    0 Votes

    I too have been called numerous times within hours of each other. Thankfully on one call the automated system left a message. The call was for a name I do not know. They did however leave call back information.
    Candy Smith, a debt collector for ER Solitions
    Toll Free 1-800-477-5451

    Call them on their dime...

  • Rl
      10th of Oct, 2010
    0 Votes

    I have gotten two calls from ER Solutions now, that ask for my social security number. I told them I would not give it to them and asked what the bill was, they would not tell me. The next time I talk to them I am going to ask if they know about this web site, and the harassment laws in Michigan.

  • Ra
      30th of Sep, 2010
    0 Votes

    Watch out, they called me last night on a debt from 9 years ago that I barely remembered, but they never sent me a dunning letter.

  • Ja
      19th of Sep, 2010
    0 Votes

    Thank you so much for the information posted.
    They call my cell (from 1.425.562.3215) and never leave a message. I will not answer the call if I don't recognize the number. They will not leave a message. We are at a stall mate on this.
    I would not give any personal or financial information over the phone anyway, ever. Nor would I engage or endure anyone speaking to me rudely. So it's best I don't even answer their calls.
    I know they are monitoring this site because I read one of their posts, in defense of their rudeness, I guess. I hope they read this posting. It may save them some time when dealing with folks like me.
    I am not a WAMU customer. I have been the victim of accidental identity theft though, I have a common name. But I also have had a lot of emergency medical bills over the last 5 years and even though I have BCBS so most has been paid with my co-pays and insurance, there is some I will not be able to completely pay off right now so, it could just be a collection agent.
    When and if I ever get the money to pay these I will, but it won't ever be to a company I didn't receive medical treatment from. And if it is a bonafide debt to be collected on, they already have my address to send a statement to. Just FYI. . . :)
    Let me clarify~ IF I WON THE LOTTERY TODAY AND I HAD MONEY TO PAY ANY OLD DEBT; I WOULD CONTACT THE ORIGINATOR OF THE SERVICE PROVIDED AND PAY THEM AND THANK THEM FOR THEIR PATIENCE. VENDORS WOULD BE PAID FROM MY FILES AND POSSIBLY, CREDIT REPORT. I WOULD NOT SEND ANY MONIES FOR MEDICAL TREATMENTS/SERVICES TO A COMPANY THAT DOES NOT/DID NOT PERFORM MEDICAL TREATMENTS/SERVICES.
    I cut and re-pasted the above company information for those people being harassed by them who might have missed it earlier, maybe it can help others with their research on this company. I have no reason to do anything with it yet but I will keep it on record, just in case.
    Administrative Contact:
    ER Solutions Inc
    Derek Whitaker
    800 39th Street
    Renton, WA 98057 US
    Phone: +1.2063406407
    Email: [protected]@e-r-solutions.com
    Technical Contact:
    Register.Com
    Domain Registrar
    575 8th Avenue 11th Floor
    New York, NY 10018 US
    Phone: 1-902-7492701
    Email: [protected]@register.com

  • Mu
      3rd of Aug, 2010
    0 Votes

    Just got a voice mail on my cell phone: Are you -my name- ? If you are not -my name, kindly hang up. This is an attempt to collect a debt. We will be revealing personal information so if you are not -my name, please hang up. If you need time to get to a quiet place so no one will hear your personal information, press 1.
    I hung up at that point. If it was that important, they would not have a recording calling me.

  • Dj
      7th of Jul, 2010
    0 Votes

    when ANYONE calls asking for your SSN, never give it out over the phone. If they are legitimately collecing a debt, tell them you do not handle financial matters over the phone and demand they mail you a bill. Most companies now days ask for a security question/answer when you set up an account with them. There are many other ways to verify you are who you say you are, other than giving out your SSN.

  • Ni
      9th of Feb, 2009
    0 Votes

    These people have posted stuff to my credit report without contacting me at all I am not even sure what the debt is and trying to get ahold of them has proven to be difficult since all the phone numbers on their website are bogus is there anything anyone know that I can do

  • Su
      20th of Sep, 2008
    0 Votes

    Thank you to the others who wrote before me. 425-562-3215 called and asking but not telling what the call was about. I was as evasive as she (the caller) was which only netted ER SOLUTIONS. When I sent to the internet to find out who they were, I ended up finding this site.

    I have a personal situation - where a spouse I divorce - lied a lot and has played many deceptive games, which was why I was caution on the phone. Having children, the words ER concerned me which is why I am grateful for this information so my mind is at rest.

    The caller does give you the feeling of trying to hide something and be deceptive. I am glad I was as evasive as they were.

  • Gl
      31st of Jul, 2008
    0 Votes

    These people are Spammers or Phishers.
    Anyone asking for your social security number is an identity thief.
    It's a scam.
    The best thing to do is, don't engage them in discussion.
    Get caller id and don't answer when they call.

  • Be
      27th of Feb, 2008
    0 Votes

    Hey guys, just trying to see if there's a common thread here. Have any of you been victim of ID theft? Are you all WAMU customers ?

  • De
      9th of Feb, 2008
    0 Votes

    I have had a bad experience with ER Solutions also. My husband works various hours so he is hard to get a hold of. I have been getting calls from this company for him- the agents that call normally never even stay on the phone past me saying he is not available- they hang up too quickly. Now today I had a man named Rick call and ask for my husband- I said he is not home can I take a message or help you- I am his wife. Rick then asks me for my husbands SS# and address to verify that I am really his wife. What kind of foolishness is that? How does that prove that I am his wife I asked him- he replied, well I do not know you and that would tell me that you are his wife. So I told him that this did not prove anything, I asked him to give me the info he had and I will tell him if it is correct- of course he stammered a bit and said well if I was your bank they would ask for this info. I told him the bank would not ask me this if they called me at my home. Why would they need my husbands identity proven if they had it already. This makes me think that they are using names and numbers that they stole from somewhere else and are calling to get more information to use fraudulently somehow. I have read enough complaints online about them to know that they don't always have all the proper info for people that they are supposedly collecting from. They should be investigated as a ligitimate collection bureau. I will file suit against them if the calls start to get harrassing and degrading like the others who have complained about them. They would not even give me information as to the nature of the call- I went online to find out what kind of company they were, Rick would not even tell me that information. He seemed to want to hide the fact that this was an attempt to collect a debt. He did however, when I asked if this call was a sales call, tell me that it was absolutely far from it- as he was chuckling under his breath. I guess these agents are the rejects that can't hold down a job requiring people skills or good bedside manner.

  • Ja
      30th of Jan, 2008
    0 Votes

    They are calling my 11 year old daughters cell phone.

    Now you can call them...
    Administrative Contact:
    ER Solutions Inc
    Derek Whitaker
    800 39th Street
    Renton, WA 98057
    US
    Phone: +1.2063406407
    Email: [protected]@e-r-solutions.com

    Technical Contact:
    Register.Com
    Domain Registrar
    575 8th Avenue 11th Floor
    New York, NY 10018
    US
    Phone: 1-902-7492701
    Email: [protected]@register.com

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