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2.1 26 Reviews

Equity Residential Complaints Summary

7 Resolved
19 Unresolved
Our verdict: When using services from Equity Residential with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Equity Residential reviews & complaints 26

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J
10:28 pm EDT

Equity Residential Water Damage Inside the Apartment Dwelling

leaking roofing has been repaired, yet I have not heard a word about cleaning up the damage to the infrastructure of the ceiling due to the rain. I also noticed 2 new ceiling stains from our last hard rainstorm that if left unkempt will prove to be another emergency issue in the next rain storm. There is one big stain in the ceiling on the loft and the other is in the bedroom. It is not cheap to live here, so I expect some compensation, as I shell out more money every year with the rent increases, now living here 3 years and if this is the standard way of living it is very unacceptable for the amount of money you charge tenants to live here & I will be discussing this case with a tenant lawyer. Please contact me asap to let me know when you plan to repair the damage inside the unit.

Desired outcome: Repairs to the damages inside the unit & 2 months of rent compensation of min 50% of what the current rent cost is $2390.00 a month

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Yasmeenbutt
, US
Oct 24, 2023 6:18 pm EDT
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I am facing similar issues in my apartment and contacting a law firm to address this issue. Would you like to get in touch with me at foundersvillagesf@gmail.com

We need to find more people facing this issue so our case is stronger.

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D
7:05 pm EST

Equity Residential Over charge of my rent-constant apartment issues that has not been fixed

I live at the Jia Apartment in LA. In 2021 they over raised my rent by 22%, which eligible. Also, this apartment has been having problems since I've been living here for two years and they maintenance has not fixed it. My water heater broke it took them an entire month to fix it. I have 5 outstanding maintenance request that's been in the QUE for over 6 months. The air condition has been leaking for two years. They have not replaced not the ceiling has water damage. The water heater is not working again. They have not met my demands. I have called management and they do not even get a maintenance guy out to my apartment. I've never been late on my rent. This is slumlord issues. It's been pigeons pooping all over patio now and I asked them can someone come and put down traps or something to stop them from coming on my patio and pooping. They Its my responsibility to clean it up every time they poop. Its been countless breaks ins. The homeless shower in the pool area. I'm really sick of all of this. Someone needs to fix this because it does not make any since to treat your good tenants who pay on time like this.

Desired outcome: My lease is up in a couple months. My last month should be free for all the frustrating this I've been going through. It's just bad business

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6:54 pm EDT
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Equity Residential Safety/ stolen vehicle

Hello,

I’m a current occupant in San Diego. The gate is always broken. My brand new car was stolen and my insurance company is not paying for the car. I had to get a old car that I paid cash for and weeks later it was broken into. Both incidents occurred right out front of my apartment. My mail was stolen, the post office put a note that everyone’s mailboxes were broken into. When I reached out to the management they showed no concern. Did not care at all. when it came to raising my rent, they had no issue. I’m a single mother. I already work two jobs and am in school. This has really taken a toll on me and the office showed absolutely no concern. I would really like upper management to reach out to me and assist. 15 people have gotten their cars stolen here. A homeless man was swimming naked in the pool.

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Is Equity Residential legit?

Our verdict: Complaints Board's thorough examination reveals Equity Residential as a legitimate entity with notable strengths. Despite a 26% resolution rate on customer complaints, which invites a closer look, Equity Residential stands out for its commitment to quality and security. Clients considering Equity Residential should delve into its customer service record to gauge compatibility with their expectations.

Equity Residential earns 94% level of Trustworthiness

Perfect Trust Endorsement: Equity Residential achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Equity Residential. The company provides a physical address, 8 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Equityapartments.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Equityapartments.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Equityapartments.com you are considering visiting, which is associated with Equity Residential, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Equity Residential as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Equity Residential website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Equity Residential's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 26% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Equity Residential. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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K
7:58 am EDT

Equity Residential equity residential holding our rent

Ameila who was in charge of Woodcreek apartment's Has deliberately withheld our checks from keys of housing. she continues to lie about she sent the mail out 3/15/22. I purpose another class action. she is allowing residents to get evicted and continue to lie on mail. she has not reported Anything to key of housing too re-issue and check just peddling lies. where is my 10,870.00 check.

I will be contacting all corporate Robert, mark etc.

Desired outcome: Ameila to admit she deliberately got rid of or withheld our check and would like it to get to its rightful owner or a lawsuit against her and everyone involved. i also have her emails.

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4:52 pm EDT

Equity Residential Unauthorized credit card charges

Hello,
I am filing this complaint on behalf of my Grandmother Rosa Ramirez as she is older in age.

On 01/29/2021 one of the residents from Altitude apartments which are managed by Equity Residential used my Grandmothers Card to pay their rent. We have tried reaching out to this company and have not heard back from them. I spoke with one of the Managers named Erick and he said he could not help me. I reached out to the corporate office and left a Voicemail and still have not received a callback.

I made a dispute with the bank and they said that they are not cooperating with giving my grandmother her money back.

Please keep in mind that my Grandmother is a home owner and does not pay rent to anyone. Please i need help getting my grandmothers money back

Desired outcome: Getting my grandmother all her money back.

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R
9:47 am EDT

Equity Residential Leasing office guy Damion

He is very rude. He is lying and is a hypocrite.. He is supoorting other people when we didnot do anything. Unfortunately having bad experience

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7:51 pm EST

Equity Residential entering without notice and poor customer service

4 weeks ago, Vantage Hollywood entered my home without notice or consent. Furthermore, they came in, pulled everything out of a closet, put it in the middle of my studio, and began plumbing and construction work.

This plumbing and construction is being done for the other more remodeled apartments to have a washer/dryer. My actual until will not have a washer/dryer installed until I move out, and the entire unit is remodeled, so they are literally doing all of this for their good, not mine. When I became very upset, they offered to let me put all the stuff from my closet into an apt. that was not rented yet.

They told me the construction would only be a week. As of week two, they cut out holes in my ceiling and wall, and changed the locks on the apt that my stuff was in. I realized as I was trying to pack to leave for the holidays, that I could not get my stuff. I called the office and left 2 vm, only to be called back a day later!

They moved my stuff to another empty space, but said that they needed to move it again by the next day, and asked where I wanted it to go! It has now been 4 weeks. The construction is still not done, I have huge holes, they think they can enter whenever they would like to finish, all my closet storage items are in the middle of my room, and I will a full sq foot of closet space when they are finished.

I was also offered $100 off my rent for a week, and $200-$300 off if they took a week longer. My rent was still billed at full price anyway!

Monetary Loss: $1950.

Preferred solution: Full refund.

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8:18 pm EDT

Equity Residential high up management

The management on site has always been accomodating. However I have an infant and live in a smoke free complex, My neighbor for 5 months has smoked marijuana to the point it has leeched into my apartment many times. Have filed about 30 complaints with no change. I ask to leave and they are making me pay a fine for breaking my lease when this has been on going issue for 5 months. Things have gotten physical with the tenant with no intervention.

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6:05 pm EDT
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Equity Residential continuous break in and vandalism

My name is Amika Brown and I currently rent apartment 173 at the Versailles in Woodland Hills.

I have lived here for almost a year and a half. My Mercedes Benz has been broken into 5 times since moving in. Money was stolen, garage remote and other items were stolen. My second car a 2018 Dodge Charger was broken into and vandalized 3 times. My car amp was stolen and other items. I have had to repair windows 3 times so far costing me a total of $650. The last incident happened this morning. My passenger window was busted open, my amp was stolen and other items. Management has cameras in the garage but refused to let me view the footage even though the police officers stated it was ok for me to view because I may know the people who vandalized my car. Well Management, specifically James, under the instruction of Kevin, stated we could not view the footage because there could be a possible liability. Now let me get this straight, you have a string of break ins on your tenants vehicles but they cant view the footage because it may be a liability? However you have cameras installed. For what exactly? To record tenants without there permission? Or to monitor illegal activity, to protect tenants? And the word Liability means the leasing office knows who are doing the break ins, and don't want to disclose due to a possible lawsuit because they are fellow tenants committing the crimes. Now the officers found this puzzling, that they gave permission for me to see the video and James came up with another excuse as to way I couldn't view. So the officers told me what they saw in the video and they described the people and the car to me. They live here, and the car is well known. Even the security guard admitted he knows exactly who they are. (Check the security guards reports, he documents everything) Now the security guard stated he notice my car was vandalized at 4:30 am and immediately informed Kevin at that time. Well James called at 9:30 am claiming he NOTICE my car was broken into at that time, never stating the security guard had already reported 5 hours prior to Kevin.

Mind you my car windows has been busted 3 times already, vandalized and damaged. So if you fear liability that means you know who is breaking in the vehicles and refuse to do anything about it, or you know the string of break ins are from tenants who possibly live here and Versailles (Equity) would possibly be held liable. Here is the issue, James said a key word in front of me, my husband and officers. LIABILITY. Versailles have cameras installed in the garages, so management is aware of all break ins and possibly the people who are doing it. Now if they allow me to see the video I most likely can identify the suspects, and those suspects are most likely tenants of Versailles making them liable. Also two months ago I reported the second incident of my windows being shattered and was told by one of the managers that they were already aware because another car was vandalized and they had it on video. But never disclosed it to the victim. I also know the leasing office deletes footage after 10 days. Now the officers stated a detective would possibly come out to view the video in about two to three weeks, however the leasing office only holds a video for 10 days. So by the time the detectives shows up the video is already deleted. I have other tenants who have said this has happened to them leaving them helpless.

You would think the high rent would have some level of safety for the tenants in this upscale area. But no! What is the point of cameras in the parking garages?

I feel unsafe and fear for my families safety. The power goes down and we are stuck for hours in the dark. The side door next to the public street is always open. Free access from the street. There is no lighting when trying to take alternate routes to parking when the elevators are constantly out of service. Management has a security guard who walks the property but never never catches the break ins. However he reports all incidents and reports it to management. At this point my living situation is in jeopardy here and I fear for me and my families lives. I am afraid to walk to my car at night. The fire alarms go off in the middle of the night. People coming to my door and wiggling the knob to see if is unlocked. This is suppose to be a good neighborhood. The rent is extremely high but management is doing nothing about these people who are clearly on camera stealing out of our vehicles, fearing for our safety, setting off alarms. I have a 12 year old is so afraid. This should not be happening. I am consulting an attorney at this point.

I am requesting you make this a priority issue and reach out to me. I am also requesting you immediately contact the leasing office and insure that video footage is not deleted. Please also request the security guard reports that were submitted to management to be immediately disclosed to you. He stated he is willing to show you everything. I will also be contacting the police department and letting them know the leasing office will try to attempt to delete the video before the detective shows up to view. As was previously done in the past to other tenants who had filed police reports in the past.

This is a very unsafe place and I fear for me and my families life.

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1:47 pm EDT
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Equity Residential broken lease mistake

Hi, my name is Javier Figueroa and the reason for this complaint is that in October, 2016 I went to Laguna Niguel, California to do a construction work for 3 months. The company that hire me had an employee name Ruben Robles that was living at that moment with his wife Cinthia in one of your Properties which address was 25032 Hidden Hills rd apt. I Laguna Niguel, CA 92677. Ruben offer to rent me a room at that apartment complex ( windridge apartments) for the 3 months that I was going to be performing the work. The only condition he ask me was to go to the leasing office so they can perform a background check and ad me to the lease, which I did. On December, 2016 I finsh the work that I was performing so Ruben and I went back to the leasing office so they can take out the lease. We spoke with the manager at that time and he took me out the lease. I went back to Orlando, Fl which were I live. Several months later a collection's agency inserted a $7, 000 debt in my credit report saying that I broke a lease on the property before mention. Apparently Ruben and Cinthia left apartment after I left and didn't finish their lease which they started on july, 2016. But that isn't my fault at all because I was ad to the lease after the fact and the manager took me out before I left. I call the apartment complex on September, 28 2018 and I spoke with manager, and he told me that he was going to look into it and will call me back on monday October, 1 2018. At this moment October, 5 2018 I still dont hear from him, obviously he isn't taking this situation seriously because he was the one that make the mistake. This situation is affecting my credit score big time, and what bother me the most is that I always been paying my debts on time and this one for sure isn't mine. At this moment Im only asking to this debt go away from my credit report but if I don't hear from you guys the next step is to hire a lawyer and tha obviously is going to incur in some $$$. Thanks for your time.

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2:57 pm EDT

Equity Residential overcharge

This Business is a ripoff
I was living there for 6 years payed in full.
every year when I renewal the lees they never clean my place (carpet) I asked and they say NO.
in the time the I was living there they come to fix the wall with different color of paint and they say don't worry about it.
when I moved out the send me a bill of painting the wall cleaning the carpet and moving things out from the place (there was nothing there I moved all out)
they have the power of going and report you to the credit if you don't pay them.
they abuse the power they have to steal money from you.
don't go and live there they charge to much and give you nothing for your money.
2 off my cars were broken in and they didn't care
please don't give the Business and I hope the will lose there Business
THEY LIE ALL THE TIME

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8:22 pm EDT

Equity Residential everything

i dont think that equity residential does a good job with specifying certain things as far a noisy neighbors and pet policies. We have lived below some of the noisiest neighbors in the year that we have lived on an Equity Property, not even in the first week of moving in, we had to address that issue. We moved to Greenwood Plaza because of location and because of how well hidden it was. For it to be in the DTC area, that is by far one of the most ghetto properties to live on. There is only two trash cans in one complex. that has over 20 blgs. Not to mention the noisy neighbors and trying to get them to fall in line with quiet time hours. Not mention, the allowance of pets. I dont think that apartment complexes understand that dogs grow like children. The noises are loud and constant. It sounds like someone is being body slammed on the floor. If apts are going to allow pets, I dont think that the realize that tenants wont have an issue with paying money of the floors were a bit more sound proof and didnt cause an annoying interruption to our lives. I regret moving here and I am itching to move out. This just causes me to work more towards getting a house because people should live how they want. But, when you have properties such as Equity Residential and the money they charge it would be better accomodations.

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2:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Equity Residential unfair move out practice

Heritage ridge by equity residential - this is one of the worst apartments to live in, and the most difficult when it comes to move out.

they say assigned parking, but the parking space is so crammed up, even a 4 door mid size car is difficult to fit in. no play area at all for kids. pool is for namesake, closed half the time.

management and leasing staff change every 3 months, and no one knows what is happening...

beware of their late fee too. they tell you its the 5th of every month, before moving in, but after moving, if the rent is not paid by 3rd of every month, they charge you $100 flat rate...

They follow a totally unfair move out practice.

pls take pictures of your apartment before move out, on your own, because they send you pictures with damages, and charge you for the ones you are not actually responsible for.

our carpet was only spoilt near the fireplace, and they have charged replacement cost for the complete apartment.

best part, they say that they would give an estimate of the moveout cost by scheduling an appointment, which they dont give, no one turns up actually, and you end up recieving a bill of $1900.

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8:04 am EST
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Equity Residential lying and false charges

Was told a story by three separate employees over a nine month-period on what would happen if we had to break our lease (I work internationally and often have to move on short notice). Once we actually moved out, they suddenly changed their mind and said I owed them more money. They turned away tenants that I found to replace us and tried to charge them money too. No one got back to me despite repeated requests, then they sent their "bill" to a collection agency. Only recently have they gotten in touch with me, after I contacted them again, and claimed that all of the associates have "no recollection" of the conversations that took place. Stay far far away from Vista on Courthouse. They will screw you.

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KandCo
BRONX, US
Jul 18, 2013 9:38 pm EDT

I have not been on here for months. I am not surprised by your comments. They sold a lot of their markets. The corporate office is nice, but no help. It just remand s the problem back to the same nothings in the ranks. It left the city we are in while I lease was current. They had a habit of not doing minor or major repairs and charging tenants for cleaning although the tenant had to reclean at move in and move out. Unless tenants do a class action suit or send a group of complaints to some state and federal agencies, the largest real estate agency in America will continue to be dishonest. "If my name goes on it.." WHAT A LIE!

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2:28 pm EDT
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Equity Residential arrogant management

We were living on a 1 bedroom apt for 6 months, my baby got older so we want to move in for a 2 bedroom apt, we also picked one of them in the same building but when they had lots of apartments available they informed us several times about available 2 bedroom apt, but now that they have more customers coming in they are not even ready to talk with us, we are waiting for 1 week to sign the lease and they also changing the rent everyday, it's been a week they rent has increased up to 50 dollars more for that 2 bedroom.They are treating us like ###.we had never been late on our payment.We are calling them several times a day, all they say is we are busy..what the he'll.than who are we...

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NHD1
, DE
Nov 24, 2012 1:10 am EST

Equtiy Residential practices fraudulent and unethical billing charges. in short, it is a rip-off company with nothing but bad interesty at their core. I lived in one of their prime properties in Nothern Virginia for over five years. (Not because they were so good, the management was LOUSY -- incapable, without any common sense, unable to confront tenant complaints in a logical customer-oriented manner and they simply never react -- I stayed there for the location). However: when Equtiy Residential took over the property from the previous owners, the rent increased 40% in 3 years! in other CIVILIZED countries, a skyrocketing rent increase like that would be forbidden by law. Equity Residential illegally sigend me up for one of their preferred renters insurance though I already carried a sufficient renters insurance with one of America's prime companies and had proven to Equity that I had sufficient insurance. Only after I repeatedly sent them certified letters asking to refund the charges for double paying renters insurance, did they cancel their renters insurance. In over five years, I have never been late on my rent payments. Always paid on time and always in full. When I moved out, they charged me for a carpet replacement for a carpet that was over 7 years old! they also charged me excessively for cleaning, though the town home was cleaned. And they charged me for paint, though in over five years, they never did any new paint. in other words, to increase their economic value to find another tenant, after I moved out, they put their burden of cost simply on me. The last straw: in the last month of residency, they double charged for water, trash and sewage. I sent them three certified letters by mail, asking for an explanation which of course, I never received. Not one. Instead they referred the 'unpaid balance' to a collection agency. My advice is: Stay away from an Equity Residential roperty. As long as people pay for crooks like them, they continue to exist. But, we live in a time of change. It is time to reward companies that put you as consumer first and their greed once and for all off the payroll. The only language they understand is economics. So: stop consuming their fraud. There is many other really nice and well managed properties all across the US. Noone needs Equity Residential.

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10:07 am EDT

Equity Residential unfair and misleading practices

Equity Residential (NYSE: EQR), one of the largest publicly traded owners and operators of residential housing in the US has been alleged in fraudulent practices and overbilling its customers.

I personally have been a resident at one of the Equity Residential Properties apartment complexes in California for over two years. Over the course of my residency at Equity Residential I have encountered numerous problems which were caused by negligent accounting practices and incompetency of the property management at my complex.

My first problems started when I, at the end of my initial lease term, requested a transfer into a larger apartment. I was told that in order to move into a new apartment within the same complex that was controlled by the same management, I had to put in a new deposit. When I asked the management at Equity why they simply could not roll over the deposit from the old apartment to the new one, they didn’t give me a legitimate explanation, but said that it was how they decided to do it.

After I put in the deposit on the new apartment and moved I expected a check from Equity Residential as their apartment management had assured me that a check would be arriving shortly in the mail.

The check never arrived. A month later I went to the property management office to inquire about my security deposit. A leasing specialist at Equity Residential pulled out my record and informed me that a bill would be arriving in the mail shortly and that after they have cleaned out my $800 security deposit in some bogus charges, I still owed them some amount, which was around fifty dollars if I remember correctly. I asked what the charges were for, to which Equity Residential leasing consultant said that the charges were for carpet cleaning and that it was usual business for Equity Residential to deduct money from its residents’ security deposit to pay for carpet cleaning. A leasing consultant giggled and said I got lucky that my carpet was still brand new and that because of that Equity Residential decided not to replace carpet at in my old apartment at this time.

She said I would have been charged additional amount for replacing carpet in my whole apartment and would have owed Equity Residential even higher balance.

When I inquired about the carpet cleaning bill, the leasing consultant presented me with a bill from the carpet cleaning company. The charges were around $300 and when I asked about the remaining balance of my security deposit after the carpet cleaning charges, she seemed astounded. She said that my deposit had been rolled over to the apartment I was currently occupying. She contended that because the security deposit on the old apartment was for some reason higher by $300 than the deposit on the apartment I was currently renting ($800 – on the old apartment v. $500 on the new apartment), after deducting carpet cleaning charges from my security deposit, I still owed Equity Residential Properties some money.

I pointed out that I had in fact put down a second security deposit, but the leasing consultant contended there was no record of me putting down a brand new deposit on the new apartment lease.

Needless to say, I was trying to involve my attorneys, and after showing Equity Residential management receipts from cashier’s check for the new security deposit, they finally agreed to send me some money, which it took Equity Residential another month or two to come up with a check.

Luckily for me, I have not had much interaction with Equity Residential until now when my lease came to its expiration again.

A month before the expiration date of my lease, Equity Residential notified me that my new lease would be increased by $141 ($1, 260 v. $1, 119). I went to the property management office to see if I could move to another apartment of the same size at a lower rate. The management staff said they did not have anything available cheaper than that until I showed them Craigslist advertisement for the same apartment complex where Equity Residential claimed the rent for the same size and type of apartment nearly two hundred dollars cheaper.

A leasing consultant pulled out the rate sheet and found several vacant apartments and apartments about to become vacant that were priced cheaper than my renewal rate. She said that vacant apartments were priced lower than renewal rate in order to get new residents in. But knowing that I would not be getting my $500 deposit back and may even end up with Equity Residential coming after me for more money in bogus charges (as a quick research of court records showed Equity Residential highly litigious practices with respect to its renters), I decided to save myself a headache and renewed my lease at $1260/mo.

Immediately after signing a new lease agreement, I asked Equity Residential accounting department to calculate my rent for the month of July 2008. I asked to calculate the prorated rent at $1, 119/mo for the first eight days, add up the prorated rent for the remainder of the month at the new rate, and add the water and garbage bill that Equity Residential includes into the monthly rent. The amount of calculations came up to a figure that was for rent alone higher than my new rent and together with the water and garbage was around fourteen hundred. When I first looked at the itemized calculations, I could not understand why my rent alone, which was supposed to be lower than the new rent, was listed higher than my monthly rent at the new rate. Additionally, the utilities bill was nearly $65 for water and garbage, which was twice as high as it had been historically.

When I pointed out to the Equity Residential accounting that even a child could see the discrepancy, they agreed to recalculate the amounts, which came to a more legitimate figure. I wrote a check to Equity Residential which included both my monthly rent and utilities, and left immediately after Equity Residential leasing consultant accepted the check. Here is what the calculations came to:

$1, 119/mo/31 daysX8=$288.77

$1, 260/mo/31 daysX23=$934.84

Total Rent for July 2008 $1, 223.61

Water and garbage bill $65.49

Total Rent and Utilities 1, 289.10

A staff member at Equity Residential wrote a note with the calculations which I kept.
Approximately two weeks after Equity Residential accepted my check, I received a three-day notice to pay or vacate that Equity Residential staff pinned on my door. I was away for vacation, and the humiliating note stayed on my door until I got back in town.

Having had enough of problems with Equity Residential, I sought advice from several attorneys, who have suggested that I keep proper records of the happenings.

As my August rent payment came closer, I received another threatening note from Equity Residential suggesting that I owe them for the water and garbage for the month of July along with the rent and utilities for August, and that no partial payment will be accepted.

I was in the hopes that once Equity Residential reviews its records for their accounting errors, they would get off my back. That didn’t happen.

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Unemployed/Disabled
, US
Sep 12, 2012 10:43 am EDT

Good luck man, I know how stupid thy are. I us to work for them (in Fla.). I have seen Meany tenet's in the office with the same type of complaint's.

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5:33 pm EST
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Equity Residential unfair move-out practice

I recently moved out of Sheffield Court Apartments after having lived there for over eight years (in three different units). When I moved out, I asked to be present at the inspection. I was told that the inspection was already scheduled and the manager in charge of move-out inspections, Jake Frederick, would not reschedule the inspection. He conducted the inspection and claimed to have found damages that I did not cause. He sent me photos - which could have been of a different apartment - and he sent me a photocopy of a move-in inspection - which could have been altered. There had been some wear-and-tear of the carpet caused by my cat, which I accepted responsibility for. While I was still trying to protest the other damages he was trying to charge me for, I paid for the damages I knew were my responsibility. He refunded that payment, ceased communicating with me, and sent my account to collections. This, after I had been a resident for over eight years, paid my rent on time every single month, and never caused them or my neighbors a single problem. DO NOT rent from Equity Residential.

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ethicsrebel
Falls Church, US
Dec 16, 2012 2:01 pm EST

Equity Residential is an unethical, purely greed oriented corporation. i lived over five years in one of their properties in Aleandria, VA. The rent skyrockted when Equity took over. 50 % rental increase in five years. The management was completely incompetent and utterly overwhelmed to address a customer face to face. They do not react to any of your written questions, complaints, etc. They practice fraudulent and dubious billing charges. In my case, they had me pay for a carpet replacement for a carpet that was over 7! years old when I moved out. A carpet that was not even new when I moved in. They illegally signed me up for their renters insurance although I had already sufficient renters insurance with one of America 's prime insurer and I had given them proof of my insurance. Nevertheless, they signed me up for one of their insurance and I had to threaten to press charges before they gave in. When I moved out, they double charged on trash and sewage fee and when I asked them -- in written, repeatedly -- via email and at least three certified letters by mail, they simply never responded. Instead, they referred me who was never late once with my rent payments, to a collection agency. For a fraudulent charge. Yes, you can take them to court. But if it comes to a point where you as a consumer get ripped off so you have to take those crooks to court, there is something wrongly understood about consumer protection and ehtics to begin with.

Conclusion: as long as people rent their properties, they continue their unethical, highly dubious business practices. It is up to you to decide: want to keep them in business and continue what they are doing? Sooner or later they will get you. My advice: stay away, from renting with Equity Residential. There are many nice properties with better landlords out there. Noone needs Equity Residential. Rent elsewhere.

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8:10 am EST
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Equity Residential mental harassment

I live in unit 166 of carmel terrace apartments managing by equity residentail. I moved in march 6th 2010, when I moved in I mentioned that quality of tub is not good. They ignored it. Now, property management saying that they fixed the tub and asking me to pay charges for that. I told them I am already mentioned about the quality of tub in move-in inspection report, so I am not responsible for these charges. But, still they are trying to harass me mentally by keep on asking payment for charges.

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Update by gandhidavuluri
Dec 22, 2010 11:34 am EST

Thanks for support and suggestion. If I don't pay they might send this to collection, it might effect my credit score. How to handle this? Because I have read some of them saying, these things ruined their credit score.

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suzanne10
n. hollywood, US
Feb 13, 2013 3:16 am EST
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The management at Academy Village(CA) are the same way, using intimidation tactics like they are doing you a favor by renting from them, and general condescension to fulfill their own personal gratification/ego.

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PurpleOcelot
Carrollton, US
Dec 26, 2010 3:13 pm EST
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Something like this happened to me too. The management of the apartments I was in tried to get me to pay for THIER repairs to the apartment! Not only is this unethical and immoral, it is illegal.

YOU dont own this property, you are a renter. The OWNERS of the property are responsible for repairs and upkeep of the apartment.

The only think you would be responsible for, is if you did the damage to the apartment. And since the damage was there when you moved in, you are not responsible for it.

Send the management and property owners a certified letter, telling them you will take them to small claims court for harassment if they dont stop.

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VvvvYyy
, US
Dec 22, 2010 12:03 pm EST

Also make sure you do everything through the mail from now on, keep copies. Phone conversations will not be useful

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VvvvYyy
, US
Dec 22, 2010 11:51 am EST

I would ask them for an itemized list written, signed & dated on their company letterhead of what they think you owe them.

Then I would write them a letter (keep a copy for yourself) that simply states you do not believe you owe them this amount because they were notified of these problems at the move-in inspection. Say you do not wish to be contacted about this again, unless you are being notified of any legal actions they are taking. Send them the letter certified mail.

If they try to put this on your credit report without having won in a court case then you can dispute it with the credit report company.. This will again put them in a position of having to prove you legally owed them the money... Which would be hard if they haven't taken you to small claims & got a judgement against you.,

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VvvvYyy
, US
Dec 22, 2010 10:10 am EST

Don't give them a dime. Just pay your rent normally.

Tell them they are more than welcome to sue you in small claims court for anything else they think you owe them, every time they ask you about it.

They will probably stop asking.

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7:32 pm EST
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Equity Residential rent increase

BEWARE! I have been living in a building managed by Equity Residential for the past two years and just recently got my rent renewal and my rent had gone up by 20%! When I called to see if there was anything at all that they could do, I was simply told that there wasn't much and that was the going rate in NYC. It is definitely above the going rate and I'm not really sure in what world people could swing a 20% rent hike, but according to Equity Residential and their agents who take 2-3 weeks to respond to calls, this is completely normal and acceptable. If you're considering renting from them beware. You may get a pretty good deal now, but they'll hike your rent up and force you out. They've been doing this to a lot of my friends in the building, who are also moving out.

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Sherry0681
, US
Feb 04, 2011 7:17 pm EST
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The same thing has happened to me in Washington state. After being told there was nothing that could be done as at that moment the rent being advertised was $20 higher than the price I was being asked to pay, I reluctantly signed the lease with the ridiculous hike in rent and really having no option to move at this point and incurring all of those cost associated with moving. 2 days before my rent official went into effect, the price being advertised was now back down to what I was paying when I first moved in. In just 3 short weeks the price had dropped back down. I contacted my leasing agent again and explained that this really isn't right that I am paying so much more than the apartment is worth, she gave me the same speech that she is sorry there is nothing to be done. I am stuck paying well over market value of the apartment for the next year and I have serious doubts it will go back up again. I would be interested to see how many renters renewals pop up for January, which would explain the hike in price for the short time.

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Aquia
Saint Paul, US
Dec 20, 2010 12:09 am EST

If this is the same Equity that I dealt with, the same thing happened in Minnesota. Problems with rent and other things too.

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Equity Residential refund of security deposit

In April 2010, I decided to move to Austin and opted to get out of my lease early. After extensive discussions with the manamagent at Carmel a Deerfield apartments in San Antonio, I paid all the required fees to terminate my lease early. I was told I would receive ALL of my security deposit back ($755) less any applicable make ready charges. I was told this refund would be issued in four to six weeks. I waited...no check. I called several time and was never given a response. Finally, I was told I had not paid the early termination fee - by the person who knew I had! I told her I would get proof from my bank then go over her head. I did this, and was told by her supervisor that there had been a "clerical error" and I was indeed entitled to a full refund of my deposit. I then got a letter on May 24 from the person responsible for the error, telling me I was getting a check in the mail. That was two weeks ago... STILL NO CHECK! These people are unbelievable. Beware when they tell you that you have to pay a full month's rent as a deposit because of your credit. Beware when they assure you that you will get it back...

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Phone numbers

+1 (312) 474-1300 +1 (424) 732-4200 More phone numbers

Website

www.equityapartments.com

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