Equity Residential / Awful company
In 2002 I moved into an apartment complex owned by Equity Residential called Tansbourne Terrace in Hillsboro, OR. I lived there from July 2002 to July 2003, and then moved into another complex owned by Equity (that was I suppose my first mistake). When I received the lease expiration notice, I chose not to renew it, and gave them my 30 day notice, moved out. I followed all of the move out procedures, gave them my forwarding address, and turned my keys in on the day that was noted on my 30 day notice. While living there, I had several problems with the assistant manger, and the office staff not being very responsive, and constantly making mistakes. After I moved out, I received a call from the new manger asking about my problems, and apologizing for my bad experience. Overall I had a good feeling after moving out. As far as I knew, everything was paid up, and I didn't owe them anything.
Fast forward 6 years to March of 2009, I get an email from a credit monitoring service that I have saying there was a new item posted to my credit report. I log on and find that there is a collections for $56 from 'Fair Collections & Outsourcing'. I called them to find out what it was and they advised me it was from Tanasbourne Terrace from 2003. They advised me that the address that was provided to them by Equity was the address at the apartment at Tansbourne Terrace (the apartment that they are attempting to collect on), and due to the fact that they did not receive the letter back in the mail, they had to assume that it was valid, and reported it to the credit agencies. They were unable to tell me what the $56 charge was for, and offered me zero information on it. When I attempted to ask them questions regarding this, they hung up on me. I contacted the apartment complex that I lived in 2003, asking them if they had any information. The assistant manager agreed to request the records. Two weeks later she called me back, and told me that she saw a charge on my ledger for $55.89, however the records did not make sense to her, and she was unable to tell me what it was for, and told me to contact their collections department for further information. The next day I called their collections department, and talked to the rudest woman I have ever spoken to in my life, and she told me that she could give me zero information, and I would have to call their third party collections agency, after explaining to her that I had already called them and they refused to give me any information, and hung up on me, she just kept repeating that she could give me no information. I am now in the process of disputing the item with the credit agencies, and the collection agency itself.
Equity Residential is seriously one of the most unethical companies that I have ever dealt with. They had all of the information necessary to contact me over the last 6 years. I have the same work number, I have the same cell phone number, and as stated before, I even lived in another Equity propery for a year after I moved out of this one. They sat on this $56 charge for 6 years, and then send it to a collection agency with a known bad address. I got blind sided with this negative remark on my credit report, and I never had a chance to dispute or validate it.
This stupid little collections on my credit report has devastated my credit score, its taken it from 749 down to 671 and made me ineligible to refinance my house!
Equity Residential will seriously ruin your life. I thought that after 6 years they no longer had a hold on me, but if you fall for their trap and move into one of their apartments, they never truly let go of you.
More Equity Residential Complaints & Reviews
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- Equity Residential - New Rent Collection Practices 
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- Equity Residential - Overcharge
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- Equity Residential - unfair move out practice
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