Equinox Day & Night Serum / Unauthorised debit from my account

1 United Kingdom Review updated:

After seeing an ad on Facebook I ordered a trial sample of Equinox Day & Night Serum at a total cost of £7.94 for which I sent my card details. Nowhere on the packaging or the accompanying leaflet was it made clear that if I did not cancel/notify them within 14 days they would send further orders each month. On the 22nd Feb two amounts of £89 and £95 were debited from my account by this company. On the 11th March a further two amounts of £95.95 and £99.95 were taken. I didn't receive my monthly bank statement until the afternoon of 11th March so was unaware that these payments had been taken. I immediately cancelled my debit card. The ad is no longer on Facebook, and numerous people who have suffered the same fraud/scam have stated that the contact phone numbers are bogus. What this company is doing is patently fraudulent. I would really appreciate it if you could recoup at least some of the money taken from my account without my consent.

Mar 13, 2014
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  • Mo
      13th of Mar, 2014

    it is called "terms and conditions" - took me 7.2 seconds to find it...

    0 Votes

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