Menu
Epoch Customer Service Phone, Email, Contacts

Epoch
reviews & complaints

www.epoch.com
www.epoch.com

Learn how the rating is calculated

3.2 88 Reviews

Epoch Complaints Summary

48 Resolved
40 Unresolved
Our verdict: While Epoch has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Verified
The authenticity of the customer service contact information for Epoch has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Epoch. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Epoch reviews & complaints 88

Sort by:

Newest Epoch reviews & complaints

ComplaintsBoard
A
8:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Epoch Fraudulent billing

Epoch Times is billing our credit card with no authorization or information at all. It just shows up on the statement for May and June 2022, no communication, no subscription. Nothing from Epoch Times.

I am not going to post details of my credit card account just to make this complaint “long enough”. This is sufficient to have this company investigated. I have written them directly as well.

Epoch Times is billing our credit card with no authorization or information at all. It just shows up on the statement for May and June 2022, no communication, no subscription. Nothing from Epoch Times.

Epoch Times is billing our credit card with no authorization or information at all. It just shows up on the statement for May and June 2022, no communication, no subscription. Nothing from Epoch Times.

Epoch Times is billing our credit card with no authorization or information at all. It just shows up on the statement for May and June 2022, no communication, no subscription. Nothing from Epoch Times.

Desired outcome: They must reared it our money and remove any and all illicitly acquired information about us, i.e. our credit card information since we never gave it to them.

Read full review of Epoch
Resolved

Evidently this is my own mistake, I completely forgot I had done a trial with Epoch Times and forgot about it by the time it was due to be renewed. My apologies to Epoch Times!

Hide full review
ComplaintsBoard
P
9:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epoch Immediate denial of debit card

Your system immediately denies my debit card now. The only reason I can surmise is some years ago you illegally charged my debit card AFTER I had cancelled my subscription. So I went to my credit union and quickly got a refund I guess you’re still mad that I had a backbone and got my money back that you stole from me? That’s petty. Tell me why my debit card, which has money on it, is automatically denied?

Desired outcome: Accept my damn card

Read full review of Epoch
Hide full review
ComplaintsBoard
J
7:53 pm EDT

Epoch Epoch - won't issue refund

I had a trial membership purchase on my account by a minor, I didn't notice it until checked my paypal a few days later I saw a charge from through on my paypal. I contacted them and them for a refund and they wouldn't allow me to get one when I cancelled the service and the last day of the trial. This is not fair and bad service

Read full review of Epoch
Hide full review

Is Epoch legit?

Our verdict: Epoch emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with Epoch.

Epoch earns 21% level of Trustworthiness

Low Trust Caution: Complaints Board finds Epoch with a 21% trust rating. Suggest safeguarding personal information when using.

We have received reports that the website associated with Epoch is selling fake products. If you are considering purchasing products from this website, it's important to do additional research, verify the website's legitimacy, and consider contacting the manufacturer to determine the authenticity of the products.

Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.

We conducted a search on social media and found several negative reviews related to Epoch. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • Epoch.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Epoch.com you are considering visiting, which is associated with Epoch, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Epoch website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
ComplaintsBoard
A
1:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Epoch Unauthorized charges on my card!!!

I came across three charges on my debit card that I definitely did not initiate nor authorize; $39.97(on 01/16/22), $59.95(on 01/14/22), and $1.10(also on 01/14/22). Most the reviews I found online about "Epoch" are from people complaining of fraudulent charges from this company for pornography.I've never heard of this company or website and I expect these charges refunded to my account and my info and card info removed from this company's books in a timely fashion or, I promise I will be contacting the Better Business Bureau right after talking with my attorney.

Desired outcome: Refund and my data deleted from this sites system

Read full review of Epoch
Hide full review
ComplaintsBoard
D
3:08 am EST

Epoch Failure to respond/provide service

I purchased a membership via paypal to Epoch on 11/14. The service claims it has not been paid. Epoch claims it has paid them. The Epoch billing site does not work. When click on contact customer service, one gets a blank page.

There is no other way to reach epoch.

Desired outcome: Refund of $199 or service provided.

Read full review of Epoch
Hide full review
ComplaintsBoard
N
9:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epoch Billing Subscription cannot be cancelled without undue effort

The theepochtimes.com makes it very difficult to cancel a subscription by not providing any button by which to initiate cancellation on their "Subscriptions" page. After searching the web for the cancellation button, I found it but it then takes me to a webpage where they try to sell me on other offers and make me watch a video before showing me the information to cancel. After going through this, they don't allow online cancellations and I'm required to call a phone number. This is an awful practice designed to discourage cancellations.

Read full review of Epoch
Hide full review
ComplaintsBoard
Q
3:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Epoch "unauthorized charges to my paypal account which is a direct link to my bank account"

Epoch.Com has been pulling money from my paypal account now from 11/12/19 through 11/14/19 without my authorization. I have been tring for 2 days now to stop this and pull my account information from pay pal however since Epoch keep putting draws on the account they will not allow mw to pull my account from the payment account. Due to this my account is into overtdraft and my bills are now starting to be returned. Sad part is I do not even know what type of company this is.

Read full review of Epoch
Hide full review
ComplaintsBoard
P
7:17 am EDT

Epoch overcharging and cheating

I engaged in a membership with Epoch.com and the said membership was cancelled immediately thereafter the date of the Membership was commenced.

I was billed the date that I engaged and then the Membership was terminated. I have however been continuously billed for this service when I did not agree on it.

The amounts that were

09 April 2019 P 53.93
16 APRIL 2019 P 97.83
23 APRIL 2019 P 99.31
30 APRIL 2019 P 99.09
07 MAY 2019 P 98.67
14 MAY 2019 P 98.25
21 MAY 2019 P 99.31
28 MAY 2019 P 100.17
04 JUNE 2019 P 100.17
11 JUNE 2019 P 100.28
18 JUNE 2019 P 98.25
25 JUNE 2019 P 97.83
02 JULY 2019 P 97.52
09 JULY 2019 P 97.21
16 JULY 2019 P 97.62
23 JULY 2019 P 97.52

TOTAL: P1 532.96

This amount has been illegally procured and has been debited from my account when I never agreed to it being debited from my account.

I had long cancelled the Membership and noticed that they continue to debit my account!

Please arrange a FULL REFUND of my fees

Read full review of Epoch
Hide full review
ComplaintsBoard
C
8:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epoch brazzers subscription

I was charged after I cancelled my subscription and this was not authorised. Please contact me regarding a refund or I will be forced to take legal action. I cancelled on 27th July 2019 and was then charged on the 29th July 2019 and was not agreed to or authorised. Epoch are taking no responsibility and directed me to this site to rectify the charge that had been made.

Read full review of Epoch
Hide full review
ComplaintsBoard
K
2:54 pm EST

Epoch fraudulent activity on my debit card

On 11/30/2018 I received a message on my phone stating that someone had taken $100 off of my child support card while I was at work so I knew that it wasn't me. I called the 1-800 # which was provided on the back of my card and googled to see what epoch.com was. I found that it was a place that accepts payments (like paypal) but for porno and webcam pornography. I was furious so I called my EPPI card 800 number and informed them that there was fraudulent charges on my card so they closed out my card and sent me another one. I made contact with epoch.com on 11/30/2018 and they informed me that the people that did the refunds only worked Monday-Friday and they would refund my money back the following week as it takes 3-5 business days to get back... That seemed fair enough. I was informed that there was $100 charged to my card, (3) $50 charges and (5) $20 charges which was a total of $350. On Monday, December 3, 2018 I received $100 back on my card... Ok, where is the other $250? I called numerous times (every other day) and asked where was the rest of the money and was informed to give it a couple more days, a couple more days etc. Finally I informed them that I wanted to speak to a manager because I was at first told 3-5 business days and now it's been 3 weeks. They are now trying to tell me that they sent the full refund amount of $350 back to my card on 12/3/18 and I only received the $100. They want me to get on a 3 way call with my card holder to prove that I only received $100 and I am fine with that but when I do a 3 way call I couldn't push any response numbers so I asked them to do it and they informed me that I had to be the one to do it... Really? if you're a business then why can't you make a 3 way call especially if you require this to put people money back on their card. The thing that makes me so mad is you allowed this person to use "my card" with a different name than what is on the card... Not even close and they even informed me of what this persons name and email address was. I have had it at this point and I'm passed pissed off! not only has my identity been stolen and my money taken without my permission but now I have to put up with the harassment from epoch.com to get my money back. My next step is the better business bureau and to my attorney because I have called and been patient enough! My case#: [protected]. My resolution is I want my money refunded as it's Christmas time and this was child support money for my son! way to verify person buying off of card and the actual person that owns the card!

Read full review of Epoch and 1 comment
Hide full review
1 comment
Add a comment
MyUS.com / Access USA Shipping
MyUS.com / Access USA Shipping
,
Dec 20, 2018 2:57 pm EST

We are terribly sorry to hear this! We see our lead supervisor has been attempting to work this out with the trucking company that is scheduled to pick your shipment up. Unfortunately, there has been some trouble contacting them and confirming needed information. Please continue to follow up with our team via email so we can resolve this to your satisfaction.

ComplaintsBoard
J
1:30 am EDT

Epoch epoch.com

Hello, I have purchased tokens on 13th April of £14.99, £14.99, £14.99, £14.99 & £7.99. As I did not receive my goods or services I wish to have them refunded back to me.

I am awhere that it is over your policy refund date but still I wish to have them refunded back to me ASAP and I am not happy with this service at all.

I hve also contacted my bank and they said they cannot refund me and have to contact the retailer.

Read full review of Epoch
Hide full review
ComplaintsBoard
S
4:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epoch unrecognised transaction

Hi this is Sukhwinder Singh. Address: 271 Birmingham Road, Wolverhampton WV2 3NJ. Last digits of visa debit card:9034. On 26 July i have seen a unknown transaction of £1 then on 30 July there's been £34.99 taken out. I have not purchased anything because I'm at work most of the time. This has gave me a depression as i work at a factory. How will i pay my bills?

Read full review of Epoch
Hide full review
ComplaintsBoard
J
6:22 am EDT

Epoch be careful

What a terrible company!
Got nothing but a headache. I was charged every month for services I have never ordered and never used. Not to mention that they also have additional fees you will not be able to cover.
Their customer service is awful, they are absolutely helpless when it comes to issues. It's terrible. I would highly recommend avoiding these jokers. Save your money for something better and deal with someone else, who's more professional.

Read full review of Epoch
Hide full review
ComplaintsBoard
K
3:22 am EDT

Epoch subscription wrongly charged!!!

Hi there!
I canceled my Cam4subscription in July, but epoch has charged my account already twice after the cancelation date. Although, in their website it was written no extra charging after cancelation. I've already tried to call you and contact with via chat and skype call, but no response from your side!
Please contact me ASAP.
[protected]@yahoo.com

Read full review of Epoch and 1 comment
Hide full review
1 comment
Add a comment
S
S
Surendra Prasad
, US
Jun 19, 2018 1:17 am EDT

Sir Rs.2910.52 worngly diduct my account please refund
EPOCH/[protected]
Seq No [protected]

ComplaintsBoard
B
8:39 am EDT

Epoch no idea

I've got a 20.64$ charge to my card from you guys, one I have no idea what it's for. 2 i have 2 other random charges for some porn sites. So I'm assuming this is one as well. I would like a full refund and any information about who may have used the card. And if there's any information on me for it too be removed. Thank you for your time. I hope to find a quick solution to this problem cause I do not need extra stress. Nobody wants to have to deal with always watching to make sure there money isn't getting stolen under their nose.

Read full review of Epoch
View 0 more photos
Hide full review
ComplaintsBoard
M
4:01 pm EDT

Epoch Unauthorized credit card charges

+[protected]
[protected]@yahoo.com
more than $1 was charge which is the initial transaction please am begging i just went for registration of two days just to check out the site and now am been put into this situation please i request for the refund of more $50 that have wrongly been deducted from my account. i will be very grateful if i can be refunded this money.thank you

Read full review of Epoch
Hide full review
ComplaintsBoard
I
5:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epoch unable to issue web service

Yes that guy is correct Epoch should be banned and put out of business with their business practices. They are costing people untold loss of revenue because of the decisions being made there by virtue of the fact that they do cross a lot of people in they way they have transacted their business over the years. I think they should be forced out of business and let another group who is actually competent do this for these websites. Epoch has and is causing a ton lot losses on scores and scores of businesses. Not only do they do things that are unwise and incorrect they also say things that are unwise and incorrect akin to slander. Someone will put a lawsuit on them soon i know if not myself and sue them for a lot of money then they will have to go down after they lose it. Put them out and lets do it as fast as we possibly can do it. They are no good. No good for anyone.

Read full review of Epoch
Hide full review
ComplaintsBoard
T
8:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epoch cancel my brazzer 2 day trial

After getting purchasing my trail for 2 days I decided to see how to cancel before those two days are up. As I see people are having trouble and getting scammed for money amounts of over $50 or more. I'd appreciate if someone could cancel my trail and let me know ASAP, or contact me on how to do so. Don't lie to me just tell me straight up how I can fix this cause I don't wanna be spending all that money on that, I literally just went in for the trail and then to cancel but it's all so complicated

Read full review of Epoch
Hide full review
ComplaintsBoard
D
2:21 pm EST

Epoch I do not know

Hi there

My name is Dan Martin and I live in New Zealand. Yesterday (NZ Saturday 18/02/17) at 7:22pm local time you charged me $21.97. What is this charge for, I did not sign up for anything. How did you get a hold of my debit card details?

Could you please refund this money back into my bank account.

my email is [protected]@gmail.com should you need to contact me.

Read full review of Epoch
Hide full review
ComplaintsBoard
C
3:04 pm EST

Epoch my credit card keeps getting declined

I put in my information on my prepaid card, and no matter how many times I put it in it keeps being declined even if it was the right information! I have stuck with a prepaid card for a long time and this happened every time I try to buy something off of their service. And every time I see: "Credit card has been declined. Please make sure information is correct." I know I've put in the correct information because I had my card with me. Can someone tell me what is going on?

Read full review of Epoch and 2 comments
Hide full review
2 comments
Add a comment
J
J
Jameson68
, US
Aug 26, 2017 11:55 am EDT

Options include:
* Credit Card (Visa/Mastercard/Discover)
* Epoch (Credit Card/American Express/JCB/Maestro/Diners Club)

Took me a bit to realize, Epoch would no longer take my Visa (?!)

N
N
norbertkl
, US
Mar 05, 2017 11:55 am EST

I have the same Problem with two normal Credit-Cards (no Prepaid). The short answer of EPOCH on my Kontakt has been: You have been blocked from our system. You may contact the website to see what options you may have.
So I would like the Adult Websites would find another Company for Selling Transaction.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Epoch customer service

Website

www.epoch.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Epoch?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Epoch Customer Service. Initial Epoch complaints should be directed to their team directly. You can find contact details for Epoch above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Epoch. Discuss the issues you have had with Epoch and work with their customer service team to find a resolution.