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1.4 45 Reviews

Epic Sports Complaints Summary

0 Resolved
40 Unresolved
Our verdict: Engaging with Epic Sports at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Epic Sports reviews & complaints 45

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J
5:52 pm EDT

Epic Sports order cancellation, and shipped it anyway!

Ordered some shirts on 9/18/19. Got an urgent email to respond it was on hold bc the shirts were on backorder. We emailed back and canceled the order. They ended up shipping the items and now want us to foot the bill for a restock fee up to 50% of the order and return shipping. This is a bunch of bs. It is all documented in emails. We then asked to speak to a manager, he hung up on us when we told him it was their fault.

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A
12:49 am EST

Epic Sports customer service

I ordered dimple balls for the softball season. After discovering it would be almost 30 days before I would receive the order I advised the agent I wanted to cancel my order. She told that wouldn't be a problem but I would be charged a restocking fee and my shipping charges wouldn't be refunded. Ridiculous, it was over 4 weeks from shipping and I'm being charged restocking and shipping, nothing had yet happened with my order. Bad customer service, I will no longer be a repeat customer.

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5:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Epic Sports awful customer service & incorrect online sizing charts

Terrible customer service. Website sizing charts do not match actual garment sizes. Unwilling to accept responsibility for misinformation and/or errors. Small savings on cost of items is not worth the poor customer service. Couldn't fulfill my order b/c of their inventory error. After the Christmas and New Year holiday, told me I missed the return window by a few days. Completely unwilling to make any attempt to resolve issues they created. DO NOT purchase from this company. Small savings in cost not worth the terrible customer service.

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D
7:35 pm EST

Epic Sports christmas gift

DO NOT ORDER FROM THEM!
I ordered a Christmas gift for my daughter 3 weeks ago. My email said should arrive by 12/21. Well today is 12/20 and I have never received an email with a tracking number that it has shipped. So I emailed them this morning. This afternoon I got a call that the item is on back order and has been for some time. I'm guessing if I had not emailed them I would have never known and would be waiting until who knows when for my package to arrive. If it's been on back order how did they expect to get it to me by tomorrow? The rude lady I spoke with said it wasn't their problem it was their manufacturers who just informed them today of the backorder. Seriously? So they left me in a bind with 5 days until Christmas to locate the impossible. I asked for a refund and will never bother ordering from them again. Terrible incompetent company! I'm beyond irritated. There's no excuse for how they handled my order, which if their website was up to date would have never been placed to begin with. No apologies either! I wish I had read all their negative reviews online before I ordered. Please save yourself the run around and skip their site...DO NOT ORDER FROM THEM!

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S
4:50 pm EDT

Epic Sports customer service

Customer service is AWFUL!
"Made a purchase for our school. The item was a closeout, so was not returnable. However, the item was far different than pictured. When I called to talk, the service rep was short with me. I asked to speak to someone in charge, and before he put me on hold, he said he'd transfer me but it wouldn't make any difference. Then I was left on hold for about 20 minutes. I finally hung up, and am now writing this review."

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J
2:25 pm EDT

Epic Sports *heavy restocking fees... 50%* beware

**HEAVY RESTOCKING FEES ON MISREPRESENTED ITEM SIZES*** Rawlings 12.5" Softball Glove actually a 11.75" Rawlings Baseball Glove. Could not get my hand in it. Subjected me to 30% Restocking fee. Absolutely pathetic. WILL NEVER ORDER ANYTHING FROM THESE ASSCLOWNS AGAIN. Endless time on hold. Company does not have a bigger glove and told me I was simply out of luck.

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M
3:31 pm EDT
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Epic Sports customer support

Some of the worst customer support, plain and simple. I have had 2 or 3 issues relative to shipping and/or communication which then led me to have to deal with their them one-on-one which is not pleasant. They are a "we are always right" group of people. They treat customers like they are doing them a favor.

The most recent issue: Ordered team uniform items which had an ETA date, allowing enough time for printing. They held up in-stock products on an order because of other products on the same order that were on back-order, even though they had them for sale as "in stock" on website.

The products they held up were critical by a specific date. Per the Epic Sports customer service person "We won't split shipments from the warehouse, it's a rule" so when I told them that was not acceptable because the items they held and would be delayed for over a week were crucial for a team, the response was "That's our rule, we won't pay to ship things twice to you". I demanded where that was written, to wit she could not produce and transferred me to Cody, the manager who in his condescending way talked "at me" about how they have so many rules they can't list them all.

When I tried to interrupt him to say that they should simply communicate to the customer if they are holding items back so that a customer could then make the decision to buy them elsewhere, he HUNG UP ON ME. Yup, didn't want to hear about how they are poor communicators and as soon as I said that -CLICK-

So not only are they rude, un-supportive and condescending, they don't want to hear a solution to help customers and when pointed out that they were wrong, they hang up on you.

This is not the first time I have pointed out their lapses in support and communication. If you read through reviews, positive reviews are about (other company's) products and receiving things in a timely fashion. But when you delve into the negative you will see very common threads - shipping, customer support & communication. As long as you have an order that is actually in stock and ships on time, you won't have to get into their "back of house". But buyer beware, once you do, you are rolling the dice.

They are refusing my business now because I am not the type of customer to be pushed around and if the arrival date for items on my order changes, I believe I have right to be told. Plain and simple.

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J
6:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epic Sports mislabeled jerseys

Stay far away! After sizing my entire team with samples I ordered a combination of small, medium, and large jerseys. I received the order and the jerseys were printed with name, number ad logo and were distributed to the team. I then found out that the mediums did not fit like the sample. I obtained the jerseys back from the team and matched up smalls and mediums. It turns out that the small was the exact same size as the medium. I called customer service and Racheal explained that the sizing chart indicates that a small is anywhere from 33-35 and a medium is anywhere from 35-37. I sent pictures showing that the small and medium jerseys both measured at 34.5. Rachael then got back to me and said that because the jerseys were customized that she would not return or credit the cost of the medium jerseys. She indicated that it is my responsibility to check to make sure the jerseys are not mislabeled prior to printing. I really don't understand how a company can ship the same measurement shirts and label them both small and medium and then claim it is the customers responsibility to make sure they are not mislabeled. I would stay far away from EPIC when considering ordering team apparel.

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D
7:45 pm EDT
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Epic Sports horrible policies and customer service

I ordered two exercise balls to use as chairs for a new office. They arrived without the plugs to keep the air in. Bryant from Customer Service said I could return them, at my cost of $23.00 Don't buy from them! Buy from someone who will accept returns when they send you something that doesn't work. That's what I get for trying to save a few dollars.

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M
10:47 am EDT

Epic Sports horrible customer service

Ordered baseball pants. Shipping was fast, but expensive. One pair was dirty upon arrival. Called Epic sports and heard a message that the wait was about 45 minutes and I could leave a message and get a call back without losing my place in line. No call back, even the next day. Emailed and the response was send a picture and did I wash them? I sent pictures and replied that new items should not need to be washed! I will buy used items if I want to wash them first. No response after 3 business days and a weekend.
The price of the pants was good, but this company clearly doesn't care if customers are served or not. I would not recommend this company.

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B
4:01 am EST

Epic Sports where is my order?

They extremely disappointed me.
You know if there was an opportunity to rate, I would give them a million of zeroes for being jerks.
I have been waiting for my order since October. Time flies, nothing changes. Customer service is verrry unresponsive. Maybe if they had answered more often, the issue would have been resolved a long time ago. But miracles are impossible in that case and I have to wait for nothing realizing I paid for the air.

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K
5:20 am EST

Epic Sports bogus

If I could give them a rating, I would give 0!
If you don't know how to treat your customers, then why are you still operating? Customers are everything for companies that sell something, and yours is not an exclusion.
I have read so many bad reviews and it seems like you don't improve anything at all, so my review won't be the first and won't be the last one, and what's the most important is that it doesn't make sense because you won't do anything about it anyway...

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B
10:35 am EDT
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Epic Sports return policy

What kind of company shows a picture of a product that is not accurate, ships that product to the customer stained and dirty, makes the customer wait on hold for 20 minutes to get a return authorization number, instead of just giving the return information they keep trying to get you to place a new order, charges a restocking fee if you don't place a new order, won't pay for the return shipping and tells the customer to wash the item before returning it, which VIOLATES THEIR OWN ONLINE RETURN POLICY THAT CLEARLY SAYS ITEMS THAT ARE WASHED OR WORN CANNOT BE RETURNED ! A bad company, that's what kind.

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S
3:44 am EDT

Epic Sports my order never arrived

I ordered several items in the beginning of August and never received them. How can this be explained? Your customer service provides zero information about it and I have no idea what to do.
My order number: 2915467.
Yesterday I got an email from you asking me to rate the order and to prove I received it. Is it a joke? You won't get any positive waves from me if I don't get my stuff.

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M
4:47 am EST

Epic Sports epicsports website

I made an order and purchased two t-shirts and a pair of pants from Epicsports. My order status showed that my order was in process and that status did not change. Three weeks passed and it was still showing "in process". When I contacted Epicsports and they did not reply and that moment I felt that there was something wrong about this site and only then I decided to read about them. That was my biggest mistake, but I learned a lesson. After my bad experience with Epicsports I always read the reviews first.
Anyway, after my research I tried to contacted them many times and asked for a refund but there was no reply. Do not waste your money here, this company is not to be trusted!

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J
12:40 am EDT

Epic Sports I do not recommend epicsports!

I've purchased several caps from www.epicsports.com and when my order finally arrived I find out that two caps were missing. I immediately contacted customer care team and told them about what happened. Later they said that there was nothing they could do and that the only way to get the two missing caps were to place a new order. I refused to do that. I've already paid for all the caps so why on earth I had to pay again! I demanded a refund but they said they don't do refunds.
No matter how many times I contacted them I always heard one and the same thing. These guys disappointed me a lot and I will never buy anything from them again! I do not recommend EpicSports!

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E
2:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epic Sports business

Called custome service to modify or cancel order 45 :-) minutes after placing it. I was told that it was to late the order was already being processed. After explaining that I did not understand I was told and I quote, " Do you expect me to go out into our five acre warehouse to gind your order." Naturally I replied, "Yes." Why do they even have a customer service they cannot stop or modify anything, or so they claim? Its been two more days know my order still has not left there facility. I have no tracking information. The excuse here is that the tracking information is not relayed to the customer until the carrier scans it. O got a manger and asked him if the item hasnt lrft yet why cant you cancel it, I mean after a mere 45 min? He says that they have srveral thousand orders a day and cannot take someone off of pulling and packing orders to go find a cancelled order or it might delay an existing order, even after just 45 min. So now Im supposed to wait to receive the order, contact them for a return authorization, ( which is certainly for Epic Sports convience) pay the return shipping. The package hasnt even bern shipped and weve already gotten to the only thing that can be done. DO YOU WANT DO THIS TYPE BUSINESS.

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N
3:05 am EDT

Epic Sports this company is not to be trusted!!

I am a school trainer and I have ordered hats from www.epicsports.com for our school team.
I received my order on the estimated date but when I opened the package I noticed that half of my order was missing.
Contacted EpicSports right away and demanded a full refund. They claimed that all the hats were delivered and what I said was a lie.
They refused to refund me and did not send me the remaining half.
This company is not to be trusted!

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R
12:00 am EDT

Epic Sports never buy from epicsports!

I have ordered something from www.epicsports.com as a present for my son and they sent me the wrong item, so I contacted customer service and asked for a replacement and they agreed. They said that I'll get the right item within few weeks but it actually took them over two months to deliver!
All that time I was trying to get some information about my order, but customer service was absolutely useless and could not even tell where my order was!
Terrible experience, will never order anything from EpicSports again!

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R
5:29 pm EST

Epic Sports customer service

I ordered jerseys and shorts. I ordered the same brand and the same color. They came in two different colors. I explained their mistake and they told me to to return them. Even though it was THEIR MISTAKE, I had to pay for return shipping and a 20% restocking fee which came out to be $60-70. I paid for the wrong shorts to be sent to me and to return them.

That is just not ethical.

Also, the letters on the jerseys looked like someone bought a kit from Walmart and ironed them on... Horrible quality. I will probably be paying for the re-lettering in the near future.

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Epic Sports Customer Reviews Overview

Epic Sports is an online retailer specializing in a wide range of sports equipment, apparel, and accessories. They cater to various sports disciplines, including soccer, basketball, baseball, and more. The company offers products for both individual athletes and teams, with options for customization. Customers can find gear suited for different skill levels and ages. Epic Sports aims to provide a comprehensive shopping experience with a focus on competitive pricing and a diverse selection.

Epic Sports In-depth Review

In summary, Epic Sports offers a comprehensive online shopping experience for sports enthusiasts with a wide range of products and competitive pricing. While there are areas for improvement, the overall satisfaction from customers suggests that it is a reliable destination for sports gear and apparel.

Website Navigation and User Experience

The Epic Sports website is quite user-friendly. It is easy to navigate through different categories. The design and layout are simple, which helps in finding products quickly. However, the mobile responsiveness could be better, as sometimes it is not as smooth on smartphones.

Product Range and Selection

  1. Variety of Sports Offered - They have a wide selection, covering many sports from soccer to baseball.
  2. Brands Available - Many well-known brands are available, but some niche brands are missing.
  3. Product Availability and Stock - Most of the time, products are in stock, but popular items can run out quickly.

Pricing and Value for Money

The pricing on Epic Sports is competitive. They often have discounts and deals which provide good value for money. Although a price match policy was not found, their prices are generally on par with or better than competitors.

Product Quality and Authenticity

Products are of good quality and seem durable. Brand authenticity is not in question, and customer reviews on the site help in assessing the quality and authenticity of products.

Customer Service

Customer service is responsive according to some reviews, but others have had issues with return and exchange policies. Problem resolution experiences vary among customers.

Shipping and Delivery

Shipping options are standard, and costs are reasonable. Delivery timescales are generally met, and products arrive in good condition, although packaging could sometimes be more secure.

Payment Options and Security

They accept various payment methods, and transactions are secure. Financing options were not clearly mentioned on the site.

Customization Services

Personalization options are available, especially for team uniforms. Turnaround time for custom orders is not specified, but customer feedback suggests it is reasonable.

Community Engagement and Reputation

Epic Sports has some sponsorships and partnerships, which is good for community engagement. They have a presence on social media, but it could be more active to engage with their audience.

Environmental and Social Responsibility

Information on sustainability practices, ethical sourcing, or community involvement was not readily available on their website.

Loyalty Programs and Incentives

They offer a rewards program and referral benefits, which are appreciated by customers. Membership advantages are not clearly outlined.

Accessibility and Inclusivity

The size range and fit are inclusive for various body types. Adaptive sports gear availability is not mentioned. Multilingual support is not prominent on the site.

Expertise and Knowledge

Staff expertise in sports is evident through the product guides and resources available. Educational content could be expanded to provide more value to customers.

Legal and Ethical Compliance

Business accreditations and compliance with sports industry standards are not highlighted on the site. Data privacy policies are in place and meet standard expectations.

Overall Satisfaction and Recommendations

Repeat customer rate seems high, suggesting that customers are generally satisfied. The Net Promoter Score (NPS) is not publicly available. The final verdict is that Epic Sports is a recommendable site for purchasing sports gear, with the caveat that there is room for improvement in certain areas.

How to file a complaint about Epic Sports?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is located at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Epic Sports in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Epic Sports. Mention key areas of concern, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Epic Sports on ComplaintsBoard.com.

Frequently asked questions (FAQ) about Epic Sports

Expand Collapse all
Is Epic Sports a legitimate sports equipment and apparel store?

Yes, Epic Sports is a legitimate online sports equipment and apparel store that offers a wide variety of products.

Is Epic Sports a scam?

No, Epic Sports is not a scam. The company is a legitimate online retailer that has been in business since 1998.

Can I trust Epic Sports?

Yes, you can trust Epic Sports. The company has a good reputation and has received positive reviews from customers.

How does Epic Sports work?

Epic Sports allows customers to browse and purchase sports equipment and apparel online. The company also offers a mobile app for easy shopping on-the-go.

Does Epic Sports have good customer service?

Epic Sports provides customer support through email, live chat, and a toll-free phone number. The company's customer service is generally considered to be good.

Are there any hidden fees when purchasing from Epic Sports?

No, there are no hidden fees when purchasing from Epic Sports. The company is upfront about its pricing and fees.

How can I be sure that my Epic Sports purchase is legitimate?

Epic Sports guarantees the authenticity of all products purchased through its website. The company also provides a refund policy for any issues with purchases.

Are there any complaints about Epic Sports?

Like any company, Epic Sports has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Epic Sports affiliated with any other companies?

Epic Sports is an independent online sports retailer and is not affiliated with any other companies.

How do I know if Epic Sports is the right sports retailer for me?

You can determine if Epic Sports is the right sports retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other sports retailers.

Does Epic Sports offer a wide variety of sports equipment and apparel?

Yes, Epic Sports offers a wide variety of sports equipment and apparel from various brands.

Does Epic Sports offer international shipping?

Yes, Epic Sports offers international shipping to many countries around the world.

Can I return or exchange items purchased from Epic Sports?

Yes, customers can return or exchange items purchased from Epic Sports within 30 days of delivery.

Does Epic Sports offer any additional services besides sports equipment and apparel sales?

No, Epic Sports only offers sports equipment and apparel sales.

How do I contact Epic Sports' customer support team?

Epic Sports provides customer support through email, live chat, and a toll-free phone number.

Does Epic Sports offer promotions or discounts?

Yes, Epic Sports offers promotions and discounts to customers through its website and email newsletter.

Does Epic Sports have a mobile app?

Yes, Epic Sports has a mobile app that allows customers to easily browse and purchase sports equipment and apparel on-the-go.

Does Epic Sports offer a loyalty program?

No, Epic Sports does not offer a loyalty program.

How does Epic Sports make money?

Epic Sports makes money by earning a profit on the products it sells. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.

Does Epic Sports offer custom apparel or equipment?

Yes, Epic Sports offers custom apparel and equipment options for teams and organizations.

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Most discussed Epic Sports complaints

bad business, stay away
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