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The good, the bad, and the ugly - discover what customers are saying about epathchina

Welcome to our customer reviews and complaints page for epathchina. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with epathchina.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used epathchina's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with epathchina, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with epathchina. Your feedback is an important part of our community and will help others make informed decisions.

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9:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

epathchina complaint

In the beginning (2010) I was happy with using ePathChina, but now this year the service isn't so good anymore.
I do drop shipping and advertise their products.
They just start ignoring my emails and if I get a reply they tell 'please be patient' and 'thanks for understanding' what is not helpful at all.
- They don't answer on product questions
- Faulty product they send back to the customer never received.
- They give an option to ship via Aramex, than tell me they can't and just post it via Hongkong mail and I paid allot more for the courier.
- It takes sometimes a week for I receive a tracking number. I always must ask and then I receive an email with please be patient.
- Ignore emails about broken products that customers receive and leave me with all the problems.
_ send the wrong products that was advertised and expect me to send it back on my costs..

On the moment I am not happy at all and thinking of taking off all the products I advertise and use my other supplier who instantly respond back.

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11:01 pm EDT

epathchina Refused refund and kept returned item

ePathChina is a SCAM company do not use. Avoid ePathChina. They are a scam company. Do not believe their terms of trade or their refunds or return policy. They themselves do not adhere to it. I have stopped using their company and have complained to Paypal and western Union about their fraudulent trading. Please be warned. They supply substandard products. I bought a product for a customer in November 2010. The item was faulty and was returned to ePathchina. They promised to send a new replacement. They did not. They promised a refund. They did not. They wanted to deduct 20% for some unfathomable reason. They have stopped replying to my emails. So I have no product but they have my money. I have lost my money. This company has no ethics. I will never use them again. I will give you more details should you wish but avoid at all costs. The positive reviews here must be from ePathchina staff. Do not be fooled by them. Don't risk your money. I am so dissatisfied with their service, especially Connie.

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Steinar1
, US
Apr 17, 2011 3:19 pm EDT

Anyone have some experience with this company?

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wILjU
, AW
Jul 01, 2011 1:42 pm EDT

I agree with the Complainant. I have used this company to order a Nokia phone which cost over $150 and it does not work. The charge pad stopped working within 3 months of my purchasing the product. They refused to take the phone back and would not respond to my e-mails. I waited a few more weeks and then lodged another complaint. They finally responsed and said they would send me a "stand-alone" charger which would charge the battery by itself for a cost of $10. I loved the phone so much I decided to pay the $10. What I got in the mail was another gadget that did not even fit the phone. I lodged another complaint and to this day they refuse to respond. This customer is right. They ONLY WANT YOUR MONEY. Do not use this website to order any phones. They are defective and you will not get your money back! I DO NOT RECOMMEND THEM.

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Ms. Le
, CN
Mar 30, 2011 9:57 am EDT

Dear Patrick, this is Connie from epathchina customer service department. I know this issue very clearly from the beginning. I agreed you to return it back for repairing upon receipt of your complaint.Then you kindly returned it back as I request, which is nice.But you didn't return any accessories to us for this item, which can't be used if without the accessories.It is true that the repairing time lasted for long, I understand you would request a refund, however, you insist on getting a full refund for incompleted item, which is not reasonable.So I told you that we can only give you 80% refund.I do hope you can understand our point of view. I also noticed that you post such a bad review here and there to destroy our reputation:( I do hope can you stop such an action.
Best regards!

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J
3:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

epathchina spy camera

http://www.epathchina.com/spy-devices-spy-cameras-c-192_233.html

there are many spy cameras in epathchina, I like it very much. last month I buy a 2GB Spy Video Recording Camera MP3
Model:[EPC_SPY_033], it is really very cool.
and now it a Appears 2GB Cola Can Beverage Spy Camera. it looks very cool, what is your opinion about it?

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Spyultimatum
Hackney, GB
Mar 19, 2011 7:37 pm EDT

I disagree with is review because my experience with this company is that they are a scam. They sell substandard products. They refuse refunds or send a replacement poduct so that you as a customer end up losing out. Avoid at all costs. I will never use them again. I believe that there are staff of ePathChina writing positive reviews about the company and its products to try and balance out genuine customer dissatisfaction. Do not buy from ePathChina. I really regret giving them my money. Now i am left with no goods and they have my money.

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