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Envato / ThemeForest
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1.2 53 Reviews

Envato / ThemeForest Complaints Summary

2 Resolved
51 Unresolved
Our verdict: If considering services from Envato / ThemeForest with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Envato / ThemeForest reviews & complaints 53

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Newest Envato / ThemeForest reviews & complaints

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I
11:43 pm EDT

Envato / ThemeForest auto renewal

This company practice creepy business conduct. I ordered an one-month trial and it got renewed automatically for the second month, which is fine in general since I don't remember that I disabled auto-renewal when signing the trial. IAs soon as I received the email from PayPal that Envato has billed me for another month, I logged into Envato and disabled the auto-renewal feature. Envato announced on its website that they don't refund even you cancel on the first day but they will allow you to use its service for the month.

Ok. You have your policy. But I have the right to appeal that your policy doesn't make sense.

So I appeared to PayPal that Envato charged me without me knowing about the auto-renewal. PalPal asked me to provide evidence that I've cancelled the auto-renewal on the same day I got charged. Well, that's the creepy part coming in. When I wanted to log into Envato again to retrieve evidence that I've cancelled auo-renewal, it doesn't allow me to go into "my subscription" section so I cannot retrieve any evidence. And that's when I realized that I've never received email when I sign up and after I cancelled the subscription. Weird!

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4:22 am EDT
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Envato / ThemeForest envato.com

Awful company to do business with as a customer. If you raise dispute with via paypal, they will shut down your account removing access to potentially thousands of dollars with of products that you have legitimately purchased and should have full access to regardless of any other factors. Responding emails was like intentionally dragging time with no possible solution. A con artist scammer.

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cgrafficor
, US
Jun 02, 2023 4:02 pm EDT
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They have done the same with my account. I spent more than 600€ in their website and suddenly they cut me the access to my account and after several messages to their customer service they refuse to help me recover my account.

They only say " Sorry but unfortunately we can´t help you"!

Don´t spend your money and time with the Envato SCAMMERS!

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R
4:12 am EDT

Envato / ThemeForest unable to download the theme

Hi,

I just buy a new theme and trying to download it but there is a problem with downloading and shows the message that " Download not available
Whoops! Looks like you've already downloaded this item 20 times in the last 24 hours. That's the daily limit! Come back in 24 hours to download it again."

Why?
even I try 2 times only.
what are these services?

disappointed!

this is my product
https://wpbingosite.com/wordpress/favou/home-4

who will be responsible for my loss?

contact me on
[protected]@rapid-supplies.com

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1:25 pm EDT
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Envato / ThemeForest artha interactive interior wordpress theme

This theme developer responded by email within 24 hours to my issue of his theme shortcode not working asking for login info and URL, which I sent back to him immediately.
That was 2 weeks ago.
I have emailed him several times and nothing.
Absolutely the worst customer service I've dealt with by a theme author on Themeforest.
My boss bought the theme, I wouldn't have. Not after reading the few reviews it has. Apparently, this guy doesn't care about anything after the sale. All he has to do is just respond to the emails with some kind of response. How disrespectful and ignorant is that? Two weeks?

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aftd
, MY
Aug 27, 2019 1:29 am EDT
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Their response is even worst that robots/Bot reply.

A
A
aftd
, MY
Aug 27, 2019 1:28 am EDT
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This is still happening in 2019. Quick shocking.

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8:40 pm EDT
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Envato / ThemeForest envato marketplace

purchased 2 themes from these idiots, couldnt download them and then was locked out of my account.

Cusyomer service took 2 days to get back to me. At this point i no longer needed the products.

They told me that if i canceled the paypal disputes theyd refund the products. So i did that at which point the rep told me to speak with the authors. So they bait and switched me to get the paypal disputes canceled and put the responsibility on the authors shich makes no sense since it was a technical error from envatos end.

Very scummy company to lie to vusyomers this way, lock them out of their account and take 2 days bbefore reaching back.

After looking online i found many people had similar experiences with envato. STAY AWAY FROM THESE SCAMMERS.

I now have 2 fraud claims open with visa againsy Envato.

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aftd
, MY
Aug 27, 2019 1:31 am EDT
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I was wondering if there is a platform to raise complaint on their behavior for locking out customer on this act.

Very below average handling and lousiest customer support.

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M
5:30 am EDT

Envato / ThemeForest lavoro theme

My client bought the Lavoro theme through Envato Market 4 weeks ago and the problems are endless.
The theme isn't complete, meaning it was never tested to see if it works right. I have spent weeks back and forth with their support sorting out issues.
They refuse to refund the client, so we need to make it work.
The persisting problem is the mobile version of this site isn't working, even though they sell it as mobile responsive!
I cannot find the problem and but Has Themes (the authors of this theme) says they see no problem even though I sent them screenshots.

How on earth can I ever buy themes or plugins through Envato Market again knowing that there might authors like these guys who sells broken or untested themes. This theme is so unfriendly that no mobile plugin i tried to get it to work is compatible!
Please I need someone to step in here!

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12:29 am EDT

Envato / ThemeForest kodetravel & tourism wordpress theme (kodeforest)

Dear Team,
I had purchased KodeTravel & Tourism Wordpress Theme(kodeforest) theme from Themeforest.

After creating tickets and creating open comments, no reply from their side. Their Customer Support is very poor.

1) The theme demo which they showing on their demo section is not exactly coming like that. I had raised a ticket 2 weeks back and not reply till now from their side.
2) Mobile version having issues, Menu button not coming properly.

Please assist what I have to do now?

Warm Regards

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3:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Envato / ThemeForest purchasing a theme of mwtemplates

I have purchased a life coach theme from this site but I saw that it was for HTML, not wordpress later on. I requested refund many times but they never tried to help me to replace the product or get the payment back. They always suggested a really expensive product instead, but I wanted to buy another wordpress theme which is not much expensive . They always rejected what I wanted to buy and never responded to my inquiry on what I could buy instead of that. and they declined refund request without any support. Now, I paid for a waste, I will never be able to use the theme which I bought... dont buy anything from here if you are not sure what you are buying. otherwise you wont get any support when you have problems with that

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Resolved

Thanks a lot for resolution. I have been given credit with the same amount and I have been able to purchase another theme by using that

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5:53 am EDT

Envato / ThemeForest account is locked out after purchase the theme.

Hi, I have a terrible problem. I bought a $ 61 theme on May 31.
Then I still can't login to my account. I send 3 Times ticket. The first answer is that your account is controlled by our team.
I got a new answer today;

( Regrettably, after further investigation, we're using our discretion and will not be re-enabling your account.

Please note the decission will not be revoked. )

I'm asking now when Will my $61 be refunded?

https://imgur.com/a/cABHJ8w
https://imgur.com/a/YUaLz0l

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8:20 am EDT

Envato / ThemeForest purchased template, wordpress upload failed, claimed not wordpress theme, refused refund request, locked account

I made a purchase on the 19th, unfortunately before reading all these reviews. I had researched for a WordPress theme for hours, finally making the decision to make a purchase after reading many articles, and coming across the same "theme" mentioned (SociFly).

Naturally, I downloaded it right after purchasing, because let's face it that's the only way to upload it. However, WordPress kept saying it was a failed upload due to missing style.css stylesheet.

I contacted support, who responded that "it sounds like your mistake, it is only a template and is impossible to use on WordPress".

I explained I had been researching for hours and it was my understanding it worked with WordPress, otherwise I had no use for it. At this point I asked for "a refund or store credit" and asked if they could direct me to a similar theme that was compatiabl.

The response I got from Themelooks stated they did not have any other community / social network based themes and I would need to contact Evanto Market about a refund. So, I asked how to do that because I thought I had contacted Evanto Support...

They gave me a link, I send the request & the next morning I had a "denied refund" email and a message, not from Evanto, but once again Themelooks - the one's that said I had to issue the request via Evanto. Therefore, they already knew it was up to them and wasted more of my time.

After that email, I responded stating I disagreed with the decision - then disputed the charge through PayPal. Not only was I not able to use it, I later found out it was not all there as advertised, several people in the comments section (way down) stated it did not have a login page design and it claimed to be a fully ready template.

Immediatly upon filing this claim, I received an email from Evanto stating that they locked my account due to a PayPal claim being opened. Guess what? 3 days later, no response from Evanto on the open claim, account still locked, and that means I cannot get into my account to further respond to the open claim on Evanto...Additionally, if I am stuck with this useless download the 6 months of support on the purchase is impossible to use with a locked account.

Their English was very poor when responding, so I have to agree with several other bad reviews. I am starting to think the website may be registered in the U.S., but operated somewhere else and possibly selling pirated downloads. Too many people claiming incomplete themes to be professional.

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9:11 am EST
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Envato / ThemeForest the7

The7 is a them that they are promoting and has the best price of the bunch. Problem is it does not work and they refuse refunds. I spent 3 hours trying to get this theme to work properly and will not spend a week working with there webservices. These companies need to understand that I/we have working sites that ar5e getting upgrades. If your products don't work correctly why are you selling them to just fix them one at a time. Stupid. Buyer Beware!

I added a picture of this companies refund policy which is nowhere on the sales page. You can see that they do not issues refunds for any reason!

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4:19 am EST

Envato / ThemeForest refund policy

Dear Sir/Madam,
I have a complaint about themeforest staff. They could not solve a problem which problem was 10$. Nobody spends so much time for 10$. However I want to get it back cause I do not believe them. They have not solved my problem. They sent a document and show refund card number last 4 digits. But card holder name space and that was not my card or bank account. Especially I sent my card information however they did not send the money to may account. As a result I was robbed. I feel like that. Please solve the problem and send my money to right account. If you do not have my account information you can request it.

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10:29 am EST

Envato / ThemeForest template

Hi, i bought a theme on themeforest and i am trying to get small support from the author and the only reply i have is: yes we will answer you by mail. I made many many reply withous answer and now i am in big trouble with this website. I need your help to make sure they respect their support engagement for this theme. My user name is sumo334 Uhe author is called Dasinfomedia and/or mojoomla. The template i buy is jautoclub and the small problems are ;

When making a searc alle the first image of cars shows a small (Video icon and word) i need to remove this option

When try to translate some extra fields like techmeter to display Kilometrage (in french) All the KM disapears on modules (latest, etc...) beside the small techmeter icon same things for other extrafields wich i need to translate and make sure they will appears on modules.

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4:18 am EDT
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Envato / ThemeForest buy shop magento theme

Hi, I bought the buyshop theme for magento and was promised lifetime updates for this item, however...
etheme now claims that theme forest has frozen their account and refuses to pay out the money Envato owes them (I absolutely don't know if this is true, it's their words).
So now they've decided not to provide any updates and/or support for all theme forest customers!
So what can I (we customers who bought the theme through themeforest) do now?

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11:04 pm EDT

Envato / ThemeForest theme dues centre multiple neache magazine

Hello sir,
Yesterday i paid for theme but yet now i m unable to instal theme. I have tried all possible way to upload but i didn't ... Possible way like i tried from wp dashboard, c-panel.
While uploading theme from appearances section of wp dashboard, i m getting error *The package could not be install, the theme is missing the style.css stylesheet. And after that i tried from c-panel there also got error of broken theme.
I have also gone through the trick that is unzipping the file and search for other zip inside the folder to upload but that is also not available.
Pleases short my problem as soon as possible. I have try to connect with author, but didn't got response. I have raised many ticket but no response.

Regards:
Allegation corner

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2:55 am EDT

Envato / ThemeForest problem importing dummy data

Dear team

Username: omer359

While I am importing dummy data I am facing this problem please

Error load data from the file 'https://demofiles.themerex.net/reisen/default/posts.txt'. please, try again!
Error load data from the file 'https://demofiles.themerex.net/reisen/default/theme_mods.txt'. please, try again!
Error load data from the file 'https://demofiles.themerex.net/reisen/default/theme_options.txt'. please, try again!
Error load data from the file 'https://demofiles.themerex.net/reisen/default/templates_options.txt'. please, try again!
Error load data from the file 'https://demofiles.themerex.net/reisen/default/widgets.txt'. please, try again!
Error load data from the file 'https://demofiles.themerex.net/reisen/default/revslider.txt'. please, try again!

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5:06 am EDT

Envato / ThemeForest theme and support

Hi I have purchased (Livre - WooCommerce Theme For Book Store) wordpress theme on Evanto. The theme was not working properly and I have contacted author for customer support many times. But there was no reply. I have purchased support license for 6 months. Even there is no reply. I don't know how to take this. I would appreciate if Evanto Support help me on this.

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9:21 pm EDT
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Envato / ThemeForest 3 licenses purchased

Well it appears that no-one is at the helm of what I have always considered to be a great company. No email listed for Customer Service.

I purchased 3 Licenses for templates that were removed by the authors from Theme Forest because Envato held on to the authors money and would not respond. Now I have had to buy those licenses all over again from the authors otherwise NO UPDATES!
Thats 30 x 3 = $117.

I would like my money refunded.

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9:26 am EST

Envato / ThemeForest I am complaining about payment not processed

Dear Sir/Mam,

I have an account [protected]@gmail.com and I have added a 1 theme bookstore in my cart but when I going to pay there are some issue, payment not proceed from all options. So please share payment link and help me to resolve this issue.
Date of incident: 06/03/2018
or if possible please share any coupon for purchasing. Thank you
Regards,
Rahul Aggarwal

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8:56 am EST

Envato / ThemeForest modellic theme

I want to complain about theme you sell in your market that belong to coffeecream who is an "elite author".

-He didn't update his theme since march 2017 even though he promised to update it long time ago. i need "visual composer" features which are not avalable for me in the "retro" bundled version i have in theme.

-His theme is very poor in options and support and should be classified as class C and it's cost should be maximum 29$ (in this way i know it's not a premium and wouldn't waste my time)

-when i complained to him about updates and higher price than justified he said he is lacking of time and the percentage envato market charges is too high and i should wait and basically he let me know there is nothing he can do about my dissatisfaction. It shouldn't be my problem. If someone work with business he should find time and sell only if it worth for him to sell and yet give good service, because i'm the customer and i also shouldn't waste my time.

You can see that it isn't first theme that i bought from you and i bought many before. i never had any problem with flexibility of theme, i never had to install so many plugins to do basic things, support answered my immediately always and updates were routinely been pushed.

The results are now that i must pay a developer to do many things in the theme because modellic theme is lacking it, actually its mostly pretty design and nothing more. if you wish i can write you in details all what is missing and even send you all emails between me and Coffeecream.

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+61 83 766 284

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