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1.2 53 Reviews

Envato / ThemeForest Complaints Summary

2 Resolved
51 Unresolved
Our verdict: If considering services from Envato / ThemeForest with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Envato / ThemeForest reviews & complaints 53

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Newest Envato / ThemeForest reviews & complaints

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12:25 pm EST
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Envato / ThemeForest concern - multipurpose and portfolio wordpress theme

Hi,

I have purchased Concern Theme from you and started to use the theme. But the theme has so many bugs and I started complain again and again to author. Once I complained then they fix the thing and then the bug came from another settings in theme.

In short there were so many bugs in that theme and I complained many times to author. Everytime I had to wait 6-8 hours for a response. Finally I asked for refund in between of just 10 days purchase. But they never came to me with their response nor I have received my refund amount yet.

Please check and help me ASAP.

Here is Product details.

Purchase codes

Authors may ask you for a purchase code to verify that you've purchased this item.

cf9031a6-84d6-4d07-b902-ecdbe99da435 - 22 Nov 2017 REGULAR LICENSE

I look forward to hear back from you now. Please take an immediate action to author and help me in getting my amount ASAP.

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K
5:15 am EST

Envato / ThemeForest rip off

It's a terrible place.
At first, they will offer you unlimited downloading for nineteen dollars every month. But they will never tell you, that you will pay this amount if you pay for the whole year ahead. It's about 230 dollars. Does everyone have this amount of money? I don't think so.
If you want to pay every month without paying 230 at once, then they will charge you 30 dollars a month. That's how it works.
There're liars everywhere.

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3:09 am EST

Envato / ThemeForest I will never go back

Please, be careful before giving them your money. Many people were scammed for being so trusting.
One month ago I bought several products that didn't work. What do you usually do when having issues with something you bought? Yes, you contact customer service.
So I did as well. But wasn't helped at all. I don't know why. it's just a fact.

I really have no idea what I am to do with these non-working products, it's garbage now and very expensive one.
Be very careful and look for more companies selling the same things for a more reasonable price. Maybe you won't lose your money...

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aftd
, MY
Aug 27, 2019 1:35 am EDT
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Absolutely to make life difficult just to draw more money from it. Scammer.

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3:17 am EDT
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Envato / ThemeForest magazine responsive blogger theme

We purchased a theme from themeforest on Oct. 26, 2017 named 'BMAG - Magazine Responsive Blogger Template'. It appeared like any other blog/magazine theme, when we went through the Live Demo.

As we made payment and downloaded files and documentation, there were no files related to the theme. All we have got is, some XML files and documentation folder.

There were no PHP file in any folder after extracting it. As per the documentation, it redirects to the blogger.com to create blog. In such case, it is almost impossible to install that theme.

We demand the refund for that product, as that item is "not as described".

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8:01 am EDT

Envato / ThemeForest paid for a year of support from theme author, oi (gravity theme)

8/15/2017

Good day.

The theme author, OI, who wrote the Gravity Theme does not get back to me in a timely fashion. I am utterly frustrated with his lack of support; and, I paid for a full year of support!

I am completely frustrated. I am getting fatal php errors.

What recourse do I have if he refuses to respond to me?

Sincerely,
Douglas Arnold

Gravity - Creative Agency & Presentation Theme
Regular License
12 months support (expires on 13 Jun 2018)
Purchase code: e4a27386-65f2-4dff-841a-929d111cb8cf

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R
4:04 am EDT

Envato / ThemeForest pathetic service!

I was not satisfied with Envato service and demanded a full refund, but instead of proper customer service I received only negative attitude.
Their rep said that they did everything they could and that was not their responsibility. I contacted Envato many times and asked for a refund and they said "no" over and over again!
Then I told them that I wanted to speak with their higher authorities, but they refused to connect me with them. In other words while dealing with Envato I received nothing but stress, negative attitude and disrespect! I will not use them again and will post negative reviews. These people should be out of business!

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6:45 am EDT

Envato / ThemeForest no customer service

Do not deal with ThemeForest! Since I had a negative experience with these guys I do not recommend them to anyone.
The story is simple. I have purchased a theme and following all the instructions I've tried to install it. There was an error of some kind and I was not able to install it. So I decided to get some help and advice from ThemeForest customer support but they never replied! What a joke.

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10:18 pm EDT

Envato / ThemeForest warning! do not buy plugins & code from codecanyon envato market

Warning! Do not buy plugins & code from codecanyon envato market

They are a complete ripp off. Bought some plugins which did not work, and filed a complaint they refused to provide a refund and did not give explanation instead said to me to contact the author

I waited for a answer and and never got answer. My complaint was ignored

Bottom line if you want to get scammed then buy from envato market place at:

Scammers and ripp off http://codecanyon.net/

Bigger scammers:

http://market.envato.com/?_ga=1.117014593.674199921.1466544011

Envato market place scammers

https://market.envato.com/

You will never get a refund even if product is defective

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aftd
, MY
Aug 27, 2019 1:33 am EDT
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I cant stop agreeing with this sharing. Absolutely a scammer in 2019.

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E
6:08 am EDT

Envato / ThemeForest their themes do not work!

I would like to tell the whole world about these scammers! I have two website, I'm a small business owner. I wanted to make some changes, so I went to www.market.envato.com and ordered two themes for my websites. When I tried to use them nothing worked, so I contacted the company and demanded my money back. They very super rude and told that there was nothing wrong with their theme and that it was only my fault. I have lost over $200 with this scam! I'm so disappointed and I will tell everyone about these thieves.

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12:25 pm EST

Envato / ThemeForest the manager said to wait till the end of the month and he was unavailable

I have paid for the service, which the company Envato Market provided to me. But I didn’t like their services and support, so I sent a message to the online agent. This agent said that he couldn’t decide and needed to discuss it with the manager. After 2 days they informed me that they couldn’t cancel my services now and advised to wait till the end of the month. When I tried to reach the manager again, he was unavailable.

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4:22 am EDT

Envato / ThemeForest this company doesn't provide any support

I recently tried their templates from the website www.themeforest.net. I tried to open one template, but it showed error all the time. I decided to reach the support team, but they simply ignored me. No one replied, and it was nothing that I send then tons of emails. The worst services, so please, beware and share this info. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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I
3:58 pm EDT

Envato / ThemeForest I got invalid code

I bought code from Envato. I paid about $18 for it, and after several hours I got it. I tried to activate it, but it was invalid. I tried to reach these scammers, but no one replied. I have no idea what to do now and how to reach the staff, but I need this code. Please, maybe someone knows how to help me. Post your comments and ideas. Thanks.

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aftd
, MY
Aug 27, 2019 1:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They are absolutely making life difficult just to draw more money from it. Scammer.

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E
5:05 pm EDT

Envato / ThemeForest police should arrest all the members of this organization in order to avoid further scams.

I signed up on themeforest.net to show my works to the world and they took my money but didn’t give chance to show my works. I was scammed and these thieves should be put in prison. I don’t think that I was the last victim of this scam and police should arrest all the members of this organization in order to avoid further scams.

Read full review of Envato / ThemeForest and 10 comments
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Sushma Rekhari
, US
Aug 16, 2023 6:11 am EDT
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theme is not working please help we bought theme $85

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Ladsach
Marshaghai, US
Jun 28, 2023 7:15 pm EDT

Hello sir i was trying to get my refund from a product which is already in refund period but the author and the envato team not supporting me to give the refund instead of banned my I'd and told me i cannot claim refund and when I try to contact again and again then banned me

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Sonics27
, SA
Jun 15, 2019 2:28 pm EDT

I would like to complain regarding automatic deduction without informing
and also some of useless plugin that cannot truly helpfull they now allowed to refund...

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David Hanbury
, US
Oct 14, 2018 10:10 am EDT

Hello

I would like to cancel my template and get a refund. How do I go about that? It's impossible to find a point of contact.

Thank you
David Hanbury

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ajevents
, IN
Sep 10, 2018 8:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir/madam,

i have purchased theme from your website where i am unable to access or update in word press can you please call me on the below number and solve my issue as early as possible.
+[protected] or +[protected]

U
U
Umut Taymaz
, TR
Sep 05, 2018 9:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought this product. But it is not like excepted. So I wan refund it. And they don't accept my refund request after that they were so rude. Invite has silence about it.

Item ID: [protected]

Item Purchase Code: 4fa24e4a-1fb8-480e-8458-8b4c7ab41a43

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Popat Bhesar
, US
Aug 28, 2018 5:08 pm EDT

I have purchased the ad - forest theme from the theme Forest company. After purchase they immediately locked out my account, because of this I am not able to download theme. After that I request my refund, but they aren't supporting me. I have already generated a refund ticket, but they haven't given me refund details.

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Noddren
, US
Aug 10, 2014 10:22 am EDT

I purchased template from the website www.themeforest.net (Envato.com Envato). I paid via PayPal and after that I haven’t received any confirmation info or any info about order from this horrible company. Also I went to their website and thought to contact them, but I needed to register there and indicate the confirmation number, which I haven’t received.These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

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osmanm
Shakopee, US
Oct 14, 2013 5:23 pm EDT

Themeforest sells themes that are broken and don't work. They purposely put up demos of fake features in themes taht don't exist in the real Theme. http://techlivewire.com/2652/themeforest-sells-fake-demos-that-dont-work.html

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osmanm
Shakopee, US
Oct 14, 2013 5:22 pm EDT

Themeforest also sells themes that don't work and they put up fake Demos of features that don't even exist in the theme itself. It's a major crooked operation. http://techlivewire.com/2652/themeforest-sells-fake-demos-that-dont-work.html

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