Envato / ThemeForest
reviews and complaints

Hi I have purchased (Livre - WooCommerce Theme For Book Store) wordpress theme on Evanto. The theme was not working properly and I have contacted author for customer support many times. But there was no reply. I have purchased support license for 6 months. Even there is no reply. I don't know how to take this. I would appreciate if Evanto Support help me on this.

Well it appears that no-one is at the helm of what I have always considered to be a great company. No email listed for Customer Service.

I purchased 3 Licenses for templates that were removed by the authors from Theme Forest because Envato held on to the authors money and would not respond. Now I have had to buy those licenses all over again from the authors otherwise NO UPDATES!
Thats 30 x 3 = $117.

I would like my money refunded.

Dear Sir/Mam,

I have an account [protected]@gmail.com and I have added a 1 theme bookstore in my cart but when I going to pay there are some issue, payment not proceed from all options. So please share payment link and help me to resolve this issue.
Date of incident: 06/03/2018
or if possible please share any coupon for purchasing. Thank you
Regards,
Rahul Aggarwal

I want to complain about theme you sell in your market that belong to coffeecream who is an "elite author".

-He didn't update his theme since march 2017 even though he promised to update it long time ago. i need "visual composer" features which are not avalable for me in the "retro" bundled version i have in theme.

-His theme is very poor in options and support and should be classified as class C and it's cost should be maximum 29$ (in this way i know it's not a premium and wouldn't waste my time)

-when i complained to him about updates and higher price than justified he said he is lacking of time and the percentage envato market charges is too high and i should wait and basically he let me know there is nothing he can do about my dissatisfaction. It shouldn't be my problem. If someone work with business he should find time and sell only if it worth for him to sell and yet give good service, because i'm the customer and i also shouldn't waste my time.

You can see that it isn't first theme that i bought from you and i bought many before. i never had any problem with flexibility of theme, i never had to install so many plugins to do basic things, support answered my immediately always and updates were routinely been pushed.

The results are now that i must pay a developer to do many things in the theme because modellic theme is lacking it, actually its mostly pretty design and nothing more. if you wish i can write you in details all what is missing and even send you all emails between me and Coffeecream.

Hi,

I have purchased Concern Theme from you and started to use the theme. But the theme has so many bugs and I started complain again and again to author. Once I complained then they fix the thing and then the bug came from another settings in theme.

In short there were so many bugs in that theme and I complained many times to author. Everytime I had to wait 6-8 hours for a response. Finally I asked for refund in between of just 10 days purchase. But they never came to me with their response nor I have received my refund amount yet.

Please check and help me ASAP.

Here is Product details.

Purchase codes

Authors may ask you for a purchase code to verify that you've purchased this item.

cf9031a6-84d6-4d07-b902-ecdbe99da435 - 22 Nov 2017 REGULAR LICENSE

I look forward to hear back from you now. Please take an immediate action to author and help me in getting my amount ASAP.

It's a terrible place.
At first, they will offer you unlimited downloading for nineteen dollars every month. But they will never tell you, that you will pay this amount if you pay for the whole year ahead. It's about 230 dollars. Does everyone have this amount of money? I don't think so.
If you want to pay every month without paying 230 at once, then they will charge you 30 dollars a month. That's how it works.
There're liars everywhere.

Please, be careful before giving them your money. Many people were scammed for being so trusting.
One month ago I bought several products that didn't work. What do you usually do when having issues with something you bought? Yes, you contact customer service.
So I did as well. But wasn't helped at all. I don't know why. it's just a fact.

I really have no idea what I am to do with these non-working products, it's garbage now and very expensive one.
Be very careful and look for more companies selling the same things for a more reasonable price. Maybe you won't lose your money...

We purchased a theme from themeforest on Oct. 26, 2017 named 'BMAG - Magazine Responsive Blogger Template'. It appeared like any other blog/magazine theme, when we went through the Live Demo.

As we made payment and downloaded files and documentation, there were no files related to the theme. All we have got is, some XML files and documentation folder.

There were no PHP file in any folder after extracting it. As per the documentation, it redirects to the blogger.com to create blog. In such case, it is almost impossible to install that theme.

We demand the refund for that product, as that item is "not as described".

8/15/2017

Good day.

The theme author, OI, who wrote the Gravity Theme does not get back to me in a timely fashion. I am utterly frustrated with his lack of support; and, I paid for a full year of support!

I am completely frustrated. I am getting fatal php errors.

What recourse do I have if he refuses to respond to me?

Sincerely,
Douglas Arnold

Gravity - Creative Agency & Presentation Theme
Regular License
12 months support (expires on 13 Jun 2018)
Purchase code: e4a27386-65f2-4dff-841a-929d111cb8cf

I was not satisfied with Envato service and demanded a full refund, but instead of proper customer service I received only negative attitude.
Their rep said that they did everything they could and that was not their responsibility. I contacted Envato many times and asked for a refund and they said "no" over and over again!
Then I told them that I wanted to speak with their higher authorities, but they refused to connect me with them. In other words while dealing with Envato I received nothing but stress, negative attitude and disrespect! I will not use them again and will post negative reviews. These people should be out of business!

Do not deal with ThemeForest! Since I had a negative experience with these guys I do not recommend them to anyone.
The story is simple. I have purchased a theme and following all the instructions I've tried to install it. There was an error of some kind and I was not able to install it. So I decided to get some help and advice from ThemeForest customer support but they never replied! What a joke.

Warning! Do not buy plugins & code from codecanyon envato market

They are a complete ripp off. Bought some plugins which did not work, and filed a complaint they refused to provide a refund and did not give explanation instead said to me to contact the author

I waited for a answer and and never got answer. My complaint was ignored

Bottom line if you want to get scammed then buy from envato market place at:

Scammers and ripp off http://codecanyon.net/

Bigger scammers:

http://market.envato.com/?_ga=1.117014593.674199921.1466544011

Envato market place scammers

https://market.envato.com/

You will never get a refund even if product is defective

I would like to tell the whole world about these scammers! I have two website, I'm a small business owner. I wanted to make some changes, so I went to www.market.envato.com and ordered two themes for my websites. When I tried to use them nothing worked, so I contacted the company and demanded my money back. They very super rude and told that there was nothing wrong with their theme and that it was only my fault. I have lost over $200 with this scam! I'm so disappointed and I will tell everyone about these thieves.

I have paid for the service, which the company Envato Market provided to me. But I didn’t like their services and support, so I sent a message to the online agent. This agent said that he couldn’t decide and needed to discuss it with the manager. After 2 days they informed me that they couldn’t cancel my services now and advised to wait till the end of the month. When I tried to reach the manager again, he was unavailable.

I recently tried their templates from the website www.themeforest.net. I tried to open one template, but it showed error all the time. I decided to reach the support team, but they simply ignored me. No one replied, and it was nothing that I send then tons of emails. The worst services, so please, beware and share this info. I wonder if there are other people, who had the same experience. Let’s share views about this website.

I bought code from Envato. I paid about $18 for it, and after several hours I got it. I tried to activate it, but it was invalid. I tried to reach these scammers, but no one replied. I have no idea what to do now and how to reach the staff, but I need this code. Please, maybe someone knows how to help me. Post your comments and ideas. Thanks.

I signed up on themeforest.net to show my works to the world and they took my money but didn’t give chance to show my works. I was scammed and these thieves should be put in prison. I don’t think that I was the last victim of this scam and police should arrest all the members of this organization in order to avoid further scams.