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Entitle Direct review: stay away from entitle direct 9

J
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2:17 am EDT
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Do yourself a favor and stay as far from them as possible. It's not worth the few bucks you could possibly save and in the end you may not save much at all if anything. I found out that they don't even do the settlement, someone else does (and they are clueless) even though they say they do. I purchased my new home and I'm now worried that they probably will not be around to protect me in the future if needed and my bank may come back to insure their part. They will feed you a line of bs but trust me, listen to your Realtor and Loan Consultant. They said they work w/ all lenders, which is probably true but not all lenders don't work with them and now I see why. There was a process to go through with my bank that held up closing and almost cost me rate money.

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9 comments
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JES1974
, US
Mar 21, 2019 11:20 am EDT

I used Entitle Direct for a refinance. Total hot mess. They did not have any of the information required (at 10AM they didn't know the amount of cash to close which needed to be wired to them by closing at 3). Finally they failed to close because their agent had 30 mins to make a 90 min drive from Boston. After waiting over an hour (first closing location became unavailable), we agreed to meet at a McDonald's (had to be over the state line in MA). Agent finally gave up since he'd just received the paperwork and didn't have time to make copies and we couldn't stay past 5. We tried again the next week -- ended up closing at a Kinko's so the agent could make copies (he was also late again). For a refinance, they'll get you the best fees at significant wasting of time and stress. But I'd never work with them on a purchase transaction with their level of disarray.

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Luciana Del Rio
, US
Feb 11, 2019 9:53 pm EST

They are delaying my closing. I'm completely embarrassed for trusting my mortgage company when they told me to go with entitle direct instead of paying to an actual attorney. This was my first time buying and now I'm going through a painful situation for hiring unprepared people. Awful.

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C Warren
, US
Sep 20, 2018 4:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a licensed mortgage loan officer. I have worked with Entitle Direct for title and settlement closing over the past decade. All my loans were handled in an efficient and professional manner. All my loans closed on time. Entitle Direct is a solid company that passes on savings to the consumer.

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What's Up Doc
, US
Dec 07, 2017 1:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We are closing with them next week. No issues so far. I'll let you all know how it goes.

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KittyT
, US
Jul 21, 2018 4:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I see your posting is dated Dec. 7, 2017. Did you close with them and how did it go.

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eviction florida
Lehigh Acres, US
Mar 31, 2016 6:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

totally agreed

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eviction florida
Lehigh Acres, US
Mar 28, 2016 4:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Entitle Direct defraud customers by concealing they don't offer office to close. They falsely advertise their title insurance is 25% cheaper - Their Abstract/Search fee is 100-200% higher, and eventually it is not cheaper. They don't offer office to close either.
After several inquires, Laura Burns had concealed they don't offer office for closing. They suggest to use public library for closing. Elizabeth Weigand sent wrong form to fill out. Title Commitment Letter signed by President and CEO has numerous judgment/liens of wrong individuals. Their title commitment letter is nothing but copy paste from court records which have same first/last names. They don't have expertise or professionalism to remove before their President and CEO's name on it. Their service is slow due to inadequate employees who have low knowledge and experience. They cancel clients at the last moment when they cannot handle situation. This is an irresponsible business.

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Bill Shaughnessy
Norwalk, US
May 22, 2015 11:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It's unfortunate that this person wrote this about Entitle Direct. In some instances we do work with 3rd vendors to help at the closing. We have been in the title insurance industry is 1978 - more than 35 years. As a national title insurance company with lots of scales, we have cost advantages allowing us to pass savings onto our customers - up to 25% savings versus our competition in most states. We have earned a Financial Stability Rating of A' (A Prime), Unsurpassed, from Demotech, Inc. Demotech, Inc. is a financial analysis firm specializing in evaluating the financial stability of regional and specialty insurers. I strongly suggest you shop around for title insurance as the Consumer Financial Protection Bureau (a Federal agency) recommends.

Bill Shaughnessy
Director of Marketing, Entitle Direct

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ENTITLE DIRECT
Stamford, US
Apr 03, 2011 4:45 am EDT

This comment is being addressed at length where it originated, on Zillow.com. I invite anyone interested to review the commentary there at http://www.zillow.com/advice-thread/Anyone-have-any-experiences-with-Entitle-Direct-Insurance-they-could-share/305924/.

Frederick Kauber
CIO, ENTITLE DIRECT

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