Enterprise Rent-A-Car
reviews and complaints

Please have your Rep Mr Ben S...I dont know his last name calling the office prank calls I will not go any further My lawyers Tomskin, Miguire, Barry, Will be in touch Paul worter attorney for Delancey st and MKA Mr. Mitch Korn, what u and ur manger has done Wow also when the van was repo ...by a costable and also a federal express came 2 days later about returning the van from Mka the van was already taken and just so u know ENTERPRISE WANTS TO GIVE A REWFUND FOR THE VAN ...GET THIS because it was PAID FOR 7 MORE DAYS BUT SINCE UR MANAGER OUT OF HOBOKEN NEW JERSEY BEN SURA OR SOMETHING LIKE THAT HAS HARRAESAT Mr KERZNER AND TOOK OUT A PERSONEL VENDENTTA TO DESTROY HIS COMPANY I HAD @ PURCHASHING AGENT FROM THE NEW JERSEY CASINOS AT MY COMPANY NOW THAT ACCOUNT IS NO LONGER DOING BUSSINESS WITH MY COMPANY MKA PRODUCTS SINCE A CONSTABLE WAS SAENT THERE ON Mr. BEN SAUR OR HOW EVER YOU SPELL OR SAY HIS NAME I THINK ENOUGH DAMAGES HAVE BEEN DONBE AND TO GET A FEDERAL EXPRESS SAYING I HAVE TO SURRENDER THE VAN 2 DAYS LATER I RECIEVED IT AND WHEN THEW VAN WAS PAID AT THAT POINT FOR 9DAYS U HAVE SENT A REVERSE CHARGE TO COVERR UR SELF IN THIS MATTER BUT WE I MITCH KORN HAVE IUNSTRUTED MY BANK TO GIVE U BACK THE MONEY THAT U SAID I OIWED AND HAD DAMAGED MY COMPANY...MYATTORNEYS I AM SURE WILL BE IN TOUCH [protected]

I rented a minivan from Enterprise Rent-a-car, 7823 Sudley Rd. Manassas, VA on 10/22/2010. The service person who checked out the car for me was Matthew Pocius (Branch Manager). Pocius performed a quick inspection (lasting approximately 30 seconds) of the vehicle while I remained inside of the branch. I trusted Pocius to provide an honest and accurate assessment of the condition of the vehicle. He did mention that there was numerous scrapes and marks on the vehicle and that it did appear that the vehicle was involved in a minor accident for which minor cosmetic issues had not been repaired. I signed the required paperwork and left with the vehicle. I travelled with the vehicle on business to New York. The car was parked in a safe location during my trip to NY and at no time did I observe any damage occur to the windshield of the vehicle or any other part of the vehicle. I returned the vehicle to Enterprise Rent-a-car, 7823 Sudley Rd. Manassas, VA on 10/28/2010. The vehicle was inspected by a female employee (name unknown) and Assistant Branch Manager Travis Burgher. Both employees advised me that a small crack in the windshield approximately 1/2 inch in diameter was found and that I would be responsible for the damage. I explained to both individuals that I did not cause this damage and that I should not be held responsible for damage that had already existed on the vehicle prior to my renting it. Mr.Burgher became rude and advised me that since I signed off on the inspection form, I would be required to pay for the damages. I feel that this company is being dishonest and is forcing me to pay for damage that I did not cause. In addition, I feel that the way that my concerns were handled by the managers of this establishment shows a clear and convincing disregard for providing quality customer service. I explained to Mr. Burgher that my complaint is not based on my having to pay money for damages. My complaint is centered on the principle that I should not be required to pay for damages that were already on the vehicle prior to my renting it and damages that I did not cause. I also explained that it was unacceptable to treat a customer as poorly as these employees have treated me in handling this issue. Needless to say, i want to warn other customers of the way that this Enterprise branch operates and of the poor customer service provided by both Pocius and Burgher.

I just wanted to express how I annoyed I was this morning with Enterprise Rental Car! My husband rented a car from our local Enterprise a week ago... he's been renting vehicles off and on from then, since the beginning of the year! Well, anyway, we had to use the car last night to take care of some family stuff and we ended up leaving all of our personal items inside of the car, before retiring for bed. Well, this morning when my husband was leaving for work, he rushed back into the house in a panic, asking me if I knew where the car was... I told him it was outside, where you parked it... he's like, "no it's not..." We look around the house for the key... and we still have the key... so, now we think the car was stolen... we're both on the phone with police... the operator returns to the line and says, it wasn't stolen, it was impounded by the police, because the registration was suspended. WTF! We were hot! All of his equipment was in the car, along with my cell phone... so, this all took place at 6:30a... Enterprise doesn't open until 8... so, my husband tries to at least get his stuff out from the tow shop and they wouldn't allow access, because the person there wasn't authorized to allow people back to retrieve their belongings. So, he had to go purchase new equipment, just to get his day started. Then Enterprise opens... they tell him that they can get his stuff out, transfer it to the new car and have the new car at our home... but, first they need him to come in, because they don't have a spare key! So, he's about three hours away... and they close at 5:30p... he can't make it to Enterprise... he can't get a new car... and our belongings stay in the other car another night... all because Enterprise was too lazy to renew the registration that suspended back in August 2010! So, that means... the car's registration was suspended from the day he drove it off the lot! No phone calls... no nothing!

Always check your paperwork... tags... stickers... etc... or you can end up... with an empty parking space!

I was getting my car fixed yesterday and needed a rental car when I picked up the car from enterprise with my husband the girl was real busy and rushed us while checking the car and told us nothing under a certain size mattered so as I got in the car noticed a chip in window that was size of pebble but she had said nothing that small matters. Returned car today now she is trying to charge me for the window. Now it was not just me my husband also had seen the chip and what she had said about size he also took it as anything that size didn't matter. My husband has been a police officer in this town for 8 years has won a hero's award and a award for going above and beyond his duty. Now you have some girl who was not doing her job very well calling him and me a liar. i would never use this company again and advise others not to use them either.

Selected prepay as an option for gas - expected to see about $3 gallon

Looked at the contract and $4.69 gallon was crossed out and the amount of $7.07 gallon put in.

Price Gouging by Enterprise Santa Barbara, Thomas Arias, Branch Manager

Customers, do yourselves a favor, if you wish to save yourselves grief, and anger over money that is OWED to you, DO NOT use the services from this agency.

They have owed us money for two months now, money that was unfairly debited out of our account because our insurance covered the entire cost for the vehicle, and sent the check to "Enterprise". They charged our card anyway, and told us we had signed up for a fictitious insurance coverage we didn't know anything about, as we opted out of the insurance option when we rented the vehicle.

My wife Paula just got off the phone with one of the "managers" named TYONA whose incompetency exceeded our vastest expectations. We had no idea a manager could sink that low, but we were proved wrong today.

Her name is TYONA. She wouldn't reveal her title to us, hung up on us 3 times. I REPEAT 3 times, and continuously kept cutting my wife short even after she told her that she didn't appreciate being left on hold for 20 minutes wasting phone minutes, just to be hung up shortly thereafter.

My wife told her that her behavior mirrors just how much this branch cares about their customers at this location, her response was for us never to call again, or she would call the police on us and sue us for harassment.

We also informed TYONA that we had previously spoken to her managers JOSE ALBA, and TOM THOMAS, that I had been calling them for weeks, that they took our phone number down, and told us they would call us back the next day which never happened, and unless we call they won't reach out to us. This branches modus operandi seems thus far targeted at chasing customers away with rudeness, and unprofessionalism, and by doing so keeping you from getting your money back, as most people will desist or think it isn’t worth the trouble.

We informed TYONA that we were going to be notifying the BETTER BUSINESS BUREAU to the practices of business being conducted at this branch; she laughed in my wife’s ear, and replied “Whatever”, as if she was used to responding that way fifty times a day, like a pro.

TYONA was disrespectful, demeaning, and didn't seem to care about upsetting her customers.

To all customers out there:

PLEASE DO NOT USE THE SERVICES AT THIS BRANCH, you would be contributing to keeping this madness going. THEY employ THE MOST UNPROFESSIONAL AND RUDEST STAFF, AND MANAGER (TYONA) we have ever dealt with.

Pls dont rent your vehicle from enterprise. They will make you sign on fine print and rip you off in the end. I ended up paying 600 dollars for a small bent in the edge of the door that I didnt make and it was in the vehicle already. They have their own repair shop dealer who charges extra as he knows it is either us or the insurance company going to pay for it. .

The person at enterprise didnt look at the car when I rented and I was in a hurry so she made me sign in the contract and I left. When I returned the car they added all the damages that were in the car already and screwed me big time..

Pls dont get cheated by this Rental car company..

I returned my 1 day rental to BWI airport. I inadvertantly left my wallet in the passenger seat. As I got on the bus to head to the terminal I realized what I had done and returned. The car had been moved about 50 yards and my wallet was gone with all my identification, credit cards, and cash. No one knew anything -- even who moved the car. The local manager (ROB) was not only unhelpful, he was clueless.

Never again will I rent from this bunch of thieves. They left me stranded in BWI without Identification, credit cards or cash. They did not offer to help. One of those employees stole my wallet and the manager didnt even try and find out who

We were visiting Lake Wales, FL when our car's check engine light came on. I took it to a car dealership thinking it was a simple gas cap fix. Well, it turned out to be more than that and would not be finished in one day. So the dealership rented us a car from Enterprise so we could return to our home in the Keys. I removed our car registration to take with us.

When my husband returned the car after the weekend when our car was ready for pick up, he failed to take the registration and a gate opener. When he realized it, he was half way to the Keys. So we called early the next morning and asked if they had found those articles, they said they had. I asked that they returned them to us as quickly as possible because we were leaving for the Bahamas in a few days. I assured them we would pick up any expense. Several days and several phone calls and no registration-called again and tried to stress the importance of having this for a return trip to MI. The manager, Tracy, said she would get it in the mail cod-after ten days in the Bahamas, still no package.

Called one late time, quite irate, told that Tracy wasn't there, left my phone # and said she should have the courtesy to call me since I had called at least 6-7 times. I was told she would work that next day and would give me a call. Did I hear from her? NO -Do not leave anything in your rental at Lake Wales, FL.. They won't return it no matter how important it is.

On January 21, 2010, Vista BMW of Pompano Beach was unable to give me a BMW loaner car so they had Enterprise Rental of Pompano Beach pick me up to rent a car for the night. BMW was footing the bill because my car was under warranty. Enterprise gave me a few dismal choices and I settled on a crappy Corolla with the "check engine" light shining (which I was assured was "no big deal"). I was promised and assured several times that Enterprise just needed my credit card for the rental hold and WOULD NOT charge my credit card. I returned the car the next day, no problem. On April 30--3 months after renting the car, I noticed a $28.62 charge from Enterprise of Pompano Beach. My husband called Enterprise of Pompano Beach and was told that BMW had not paid the bill and it was their policy to wait 90 days, then charge the renter. Now, I understand if the bill doesn't get paid some action should take place. Couldn't Enterprise contact me FIRST, or even contact BMW of Pompano Beach prior to breaking a verbal agreement not to charge my card, 3 months after the fact? My husband kindly stated to the woman on the phone that we would be filing a dispute with our credit card company. She had something snippy to say to my husband which ensued a snide verbal interaction between the two of them. I called BMW, who checked on the situation and noted that payment would be sent out, and we should see a refund soon. On May 20th, I spoke with Melissa who took a message and said she would call me back. No one ever called. I called back the next afternoon and was told that the manager was on vacation and they would leave a message for her to call me back on Monday. She never called back. I called Monday late afternoon and was told by the manager that she would check on the situation and call me back. I specifically asked when she would know something and she stated to me, "maybe not today but definitely by Tuesday afternoon." No one called. I called on Wednesday afternoon and spoke with Katie, the assistant manager who said she was waiting for Stewart to check on the bill. By this time I was a bit aggravated with the whole phone tag situation and told her that I would like an answer back by the end of the day. Katie replied, "DON"T TELL ME HOW TO DO MY JOB!" After this response, I was disconnected. Now, I will give Katie the benefit of the doubt that it could of been a dropped call on my end--somehow I doubt it. Here Katie, this is how you do your job: call the customer back when you say you are going to call them back, even if you have no news!
I disputed the charges with my credit card company. My bank kindly contacted Enterprise of Pompano Beach to advise them of the dispute and they miraculously found payment from BMW and would be crediting my card that very day.
The manager and assistant manager at Enterprise of Pompano Beach could really use some summer reading; I suggest, "Customer Service 101 for Dummies!"

I am having a very bad experience with enterprise. Now I have no doubt they totally blame customers for their own faults and make customers pay for the damages caused by whoever earlier. I recently had to rent a car from then, that had a small dent on passenger side, but the rep told me it is considered minor wear and tear. Very next day, my own car was fixed so around 4:00 I returned the rental car to enterprise. I asked the cashier 3 times if she wanted to go out or have someone check the car to see if it is in good shape, and she said all three times, no it looks fine and not to worry about anything. So I drop the car with them, and asked them for some notification of this upon which they gave me a paper that statedrental car return date/time etc. More than a week later, I receive a letter from enterprise damage control dept that there was some damage to the vehicle returned and I am liable for that. Damage estimate is stated yet to be made. I was shocked as nothing had happened to the vehicle at all during the one day I had it and even when I returned it. It was totally as I rented with not even a single scratch. I double checked it myself before I gave it to them.

So I called the enterprise guy who helped me with rental. His name is mike kenny, he is located in montrose automotive, germantown, md. He told me there were some scratches on passenger side. During the whole conversation, he was so so unprofessional and extremely rude. He told me he had left a message for me next morning, such a big liar as I never received any messages from them. If I would have, why wouldn't I get back to them the same day. Then he tells me though I dropped the car around 4:00 pm a day before, he did not walked out and checked it until 8:00 or 9:00 am next morning, so any damage that had occurred during that time frame is my responsibility. This is such a ridiculous claim. How I am responsible if you did not check the car for 16 hours since I dropped it off. I mean I did not have the keys to the car, it was not in my parking lot or possession, I have a paper from you all that I returned it fine, then how in the world is is my responsibility? I told him that anyone during those 16 hrs may have done something and how can you throw this on me. I wanted to talk to his manager, and he tells me he is the manager. Wow to enterprise for having such unprofessional, rude, ill talking, and careless managers in their locations. I am thinking that maybe he himself is in trouble for not checking it for so long, and that is why he threw it on me in first place. He never notified me same day because then I would want to go check it and talk with him, but he lied that he left a message. Then he is not even willing to talk to me to explain anything. He literally was ready to hang up the phone and told me he cannot do anything about it.. That's it, it is your fault. I am so upset for being accused of something so wrong and false, and then receiving such mistreatment from him.

Anyways, I called my insurance and notified them of whole situation. Hopefully they will work something out. Otherwise I am going to go file a claim in court against them for such trouble, ridiculous customer service, false accusation, and harassment. I would not take blame for something that I did not do or I am not responsible for. For sure, no one in my circle is ever going to rent from enterprise ever again. So beware, don't be fooled by enterprise reps. My suggestion to all will also be don't go to enterprise, or you be fooled into some conspiracy.

My experience with Enterprise car rental beginning on April 23, 2017, has been the worst customer service I, or my husband, have ever experienced in our 20+ adult years. The staff seemed more interested in having a social hour with each other while attempting to conduct business, leaving the customer feeling more like a nuisance than a needed, or even wanted, customer. We were in a desperate situation, having to have one of our personal vehicles put in the shop, unexpectedly, only 30 minutes earlier. I had to go out of town for a wedding, so we had to have a rental car. Our experience got much worse several days after driving off the lot with our seven-day rental car.

All of the following details are important to explain the situation so my apologies early on for this letter's length and details that may appear irrelevant, at first, but they will make sense by the end. My husband took the rental to work that night. He goes in at 9:00 p.m. and does not leave until Monday at noon and as is routine every weekend, his car remains in the same spot the entire time. Once he parks the car and walks into work, he has no reason to return to it until he leaves work on Monday (although he can see it from his office at a distance; just not close up and just to throw this in-he sleeps in a provided room at work!) Also, when he leaves there on Monday, he goes straight to another job with no time for dilly-dally. So, as he's leaving work this past Tuesday, imagine his surprise when he notices tags that expire THAT DAY! Enterprise has rented us a car for seven (7) days with the 30-day tags on them expiring in three (3) days!

My husband called the Enterprise location where he rented the car from his cell and told them of the situation only to be told "We know. The tags came in the mail yesterday." Why did they not know before the tags came? Is that not an extremely important detail to know before renting a car to someone? My husband told them he would come by Enterprise to get the tags, making him late for work, as they sure didn't offer any solutions. He then called work to double-check staffing and realized there was no way he could be late that day (patient lives are a bit more important!) and called Enterprise back to figure out a solution. What was the employee's solution at Enterprise? "We're sorry about that but YOU can just come pick them up tomorrow!" (i.e. just drive it with the dead tags!) This was not a satisfactory answer for us. Neither one of us felt comfortable driving with expired tags on the rental car; even if we happened to get pulled over but received no ticket, it is an unacceptable way to do business, in our opinion. We wouldn’t do it with our personal vehicles, so why do it in a car that we have paid to rent.

The employees did not offer any suggestions. My husband suggested they bring the tags to him at work, which was only 20, or so, minutes away (but in the opposite direction my husband drives so had he went to Enterprise, he would be approx. 45 min. late to work). The employee said she would call back with an answer in a few minutes and true to her word, she called back within five minutes. She told my husband that someone would have the new car tags to my husband that day at work. Not surprisingly with how business had been conducted up to that point, no one showed up with the tags. Out of frustration, my husband called the 800 number for enterprise and although that employee was apologetic, he had no answers. Honestly, there was nothing the 800# employee could do.
My husband had an important, early morning appointment out of town the next day and I was still out of town with our car. So, he had to drive the rental car, once again, with those dead tags! Had the appointment not been an urgent matter, he surely would have preferred not to risk getting a ticket and drive straight to Enterprise, instead.

My husband was finally able to pick the tags up after his appointment, around 2:00 p.m. When he asked the employee why no one showed up with the tags the previous day, the response was "I don't know." Finally, my husband, who never raises his voice at anyone, began venting his frustrations, loudly, at the service we'd received since day one. The employee did begin to apologize profusely but the damage was already done as far as he was concerned and I can't say that I blame him.
Once again, my apologies for the length. I seek nothing in return in writing this letter; insurance will be reimbursing us when we get our own car back, so I’m not even sure why I’m posting it as the readers can really gain nothing from it. I think I am so upset about this entire situation because I have always taken pride in my work and had I been the Enterprise employee, I would have delivered those tags no matter what! Even if it meant doing so on my own time because after all, I promised that customer I would be there and come heck or high water, I would have!

I am another person who was scammed by Enterprise Rental. When my car was damaged by a deer jumping in the middle of the road as my car was approaching, I was forced to go to the only "game in town", Enterprise Rental for a loaner. The salesman walked me around the rental unit prior to taking possesion and explained that any dent, ding, chip or crack was to be noted on my rental sheet. He pointed out a small dent, and I pointed out some scatches and made sure he noted them on my sales sheet. I had the car 3 days and only used it to drive back and forth to work those 3 days. Work is only 8 miles from my home. I returned the car, picked up my car at the repair center and went to work. Within about 3 hours, I got a call from Enterprise stating that they would be submitting a bill for damage to my insurance company. I FREAKED! I called the repair shop where I had been instructed by Enterprise to leave the rental unit, asked them what had happened, and they assured me that the car was fine when Enterprise picked it up. I had to leave work and go directly to the Enterprise office. Needless to say, things when down hill from there! I DID loose my composure and admit to dropping some 4 letter words, but I was going to be damned if I was going to let them push me around. I had to wait to find the saleman I spoke to originally. He had been hiding in a back room when he saw me pull in. I waited him out and had HIM show me exactly what damage they were going to bill my insurance for. Believe it or not...they tried to say that the undercarraige had been scapped and scratched and that was what the damage was. I explained that I knew my rights and that neither the salesman nor I had inspected the underside of the rental and therefore they could NOT bill me for any percieved damages. I explained to them that if they persued it, I would be forced to contact my attorney. They dropped the claim but I want to WARN people...if in any way possible...do NOT deal with these jerks!

Beware! Beware! Before you leave the enterprise lot, make sure that you know how much your paying for the optional damage waiver (Dw) and personal accident insurance (Pai). The cost of this is usually about $3/day and enterprise employees will normally package that together with the damage waiver.in other words, theyll tell you that the damage waiver is $14.99/day instead of $11.99/day.

What happened to me is that they did not have the available car that I ordered (Compact), so I was given a truck. Now why should I pay for additional charge for the optional waiver because it is a truck. I do not think it is my fault that they do not have the available vehicle that I wanted. To me it is a bs big time.

Normally, I would not be motivated enough to create a blog. But my request to obtain a simple itemized bill from Enterprise was so comically difficult that I decided to post the company emails on a blog.

If you thought AOL was notorious for its bad customer service then take a look at my blog:

http://cataclysmicidiocy.blogspot.com

I rented a very small, inexpensive Hyundai last fall from Tenafly, NJ. I used the car to drive to Pa and paid an additional $100 to drop it off in Pa. as I was purchasing a new car from a dealer there and was driving my new car home. The entire experience was unbelievable. I called ahead to reserve a car. I arrived at the office at 5:30 p. m It was completely dark out. They were very busy. I wasn't looked after until after closing at 6:10 p, m. The staff was rushing to leave with their coats on. They brought one car to the front, decided it was "too" damaged and said I'd have to pay for damages at the other end. So they brought out a second car and rushed me into that. I could not inspect it in the dark and they spent all of five seconds on it in order to close for the day. The car was parked in my driveway until I went to Pa. I did not touch the car or have any kind of accident in it, big or small. I returned the car at 6:30 p. m in Pa and used the key drop. Two months later I received a bill for $2300 is damages to this car. I am outraged. I have instructed my insurance company not to open a file on this bogus, baseless, fraudulent claim. According to the report there were two crash impacts to the car. They claimed it needed a new bumper, back door and front door panels and roof damage. I didn't touch a thing with that car. Clearly Enterprise needs a new system for assessing their vehicles. The car I returned was in exactly the same condition I received it in. I even topped up the gas tank. There must be prior records on that car from previos rentals yet they don't look at them. I am furious and will tell everyone I know never to rent from them. I am turning this over for an insurance investigation. I will not pay a cent or have my perfect driving record blemished by this scam. It's an absolute disgrace.

I was hit bad with this scam just recently. Enterprise gave me a rental in the middle of a snow storm. The car was out back covered in a foot of snow. It was driven around to the front of the building and then the windows were cleared off for me. My father who gave me a ride commented on the lousy job that was done. Also no "walk around" to inspect for damages were done. Never renting a car before, I made my way through the heavy snow and got inside and drove home. The vehicle stayed in my driveway the entire time I rented the vehicle (not needing to use it). Mileage proves this. I noticed after clearing the snow off to return it that there was a minor dent to the drivers rear door. I am now being held responsible for the damage to this vehicle that I did not do. I feel as though I am being scammed for the dent that was originally there. I am disputing the claim and will do everything in my power to win this dispute. Of course anyone I need to speak with is on vacation. I will never rent a car from enterprise again and I will never get a rental without doing a full bumper to bumper inspection. Enterprise is real cool for taking advantage of a 24yr old female. Plus how the heck would I have noticed the dent with all the snow & ice covering the car. Jerks. Stay away!