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Enterprise Rent-A-Car / price gouging - santa barbara

1 114 moffett placeSanta Barbara, CA, United States Review updated:
Contact information:
Phone: 805-683-3012

Selected prepay as an option for gas - expected to see about $3 gallon

Looked at the contract and $4.69 gallon was crossed out and the amount of $7.07 gallon put in.

Price Gouging by Enterprise Santa Barbara, Thomas Arias, Branch Manager

Ji
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Comments

  • Ji
      20th of Sep, 2010
    0 Votes

    Rented car

    While inspecting vehicle - they asked if I wanted prepay gas and I said yes.

    Looked at the contract while driving away and noticed that they had crossed out
    the charge for prepay and changed it from $4.69/gallon to $7.07/gallon.

    This is so excessive - expected to see about $3.00/ gallon as was so on previous rentals with other reputable companies.

    THIS IS CLEARLY PRICE GOUGING - IS VERY UNFAIR - A RIP OFF BY ENTERPRISE

    ENTERPRISE RENTACAR
    SANTA BARBARA, THOMAS ARIAS, BRANCH MANAGER

  • En
      21st of Sep, 2010
    0 Votes

    We are listening and I am so sorry for the fuel charge issue. I would like to assist you in resolving this issue. Please email me at care[at]enteprise[dot]com with your full name, contact information, and the renal agreement number. Please use "Incident 100921-000743" in the subject line. - Rich at Enterprise Rent-A-Car

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