Enterprise Rent-A-Car
reviews and complaints

My car broke down, I telephoned Enterprise at [protected] to rent a car at "E" Street in San Bernardino. When I got there, the 3 employees and 2 other customers were all Mexicans. I am the only Asian elderly woman at the time. I waited for 1 hour, no one acknowledged my presence. I asked why was I not served? A Hispanic man Christian Lorenzo was outrageously hostile; he bullied, harassed, threatened me, and said, "We are not going to rent you a car. Leave now." I am an elderly, also a professional, but not deserved to be treated with hostility and hate. I had wasted 6 hours driving there and back relying on Enterprise to rent a car, but resulted to be deceived, intimidated, and discriminated by the Hispanic employee Lorenzo who is a different minority than I am. I wrote to Enterprise Corporate Headquarters about the hateful treatment by its Hispanic employee Lorenzo, but no response. NOT recommend the racist Enterprise to anyone!

I rented from the REGINA Airport location in Canada back in early November, and I have to say it was a terrible experience. I was helped by a young gal named Erica Deschamps whom was utterly horrible at her job. She was rude from start to finish, and acted horribly to her younger staff while she was helping me out (seemed agitated). I am one of thedecision makers in my company when it comes to choosing bids for new rental companies to use. I bring in tons of business (long term rentals for 2+ years) and I have to say the experience that the so called Area Manager gave to me really gets me second guessing even using this company.

Enterprise says they care about their people and their customers, but the truth of the matter is they don't. Enterprise, you need to get rid of people like Erica Deschamps as she is running your good name through the mud.

I had made a reservation for a large SUV (Tahoe/Highlander/Expedition) in June 2017 for my planned family of 5 vacation in the mountains from 12/26/17 - 1/2/18. On 12/22, four days prior to my rental, I additionally called the company and spoke to Drake at Enterprise in Deerfield Beach who reviewed my reservation and reassured me that all was set for me to collect my rental vehicle on 12/26/17 at 8.00 am at the same Enterprise location at 150 Hillsboro Blvd., Deerfield Beach, FL. The reservation was made at 7.53 pm on 7/30/17 through Hotwire - reservation #[protected].

I arrived at Enterprise at 8.00 am on 12/26/17 to collect my vehicle that I booked to collect at 8.00 am.
There was no SUV's available and after 45 minutes of my questioning and requesting what was happening I was told I would only be able to get a mini-van. I attempted to advise Mr. Sean James, your manager, that not only does it not meet my space or needs and what I purposely reserved, it would be a clear safety issue for my family as to where my vacation was planned. It is for this reason I booked a SUV. If I wanted a car or a mini-van I would have reserve that. Mr. James would not hear anything of what I was saying including that I took the time to call 4 days prior to the agent Drake. He would only continue repeating that he did not have any other vehicle to give us. Uncaring of what I had reserved, uncaring of the suitability of the vehicle, uncaring of the safety or harm to my family, uncaring of how my annual vacation was being ruined. At this point, another lady reached to the company and she started making demands as well for she too also was now in the same situation as she also did not have the vehicle she reserved.

Mr. James, not knowing how to respond and resolve the situation with 3 customers upset over the situation opted to now call the police for his 3 customers - my wife, the other female customer and myself as this was the easier way (in his mind) to resolve the situation and get rid of us rather than resolving a situation caused by Enterprise. A situation caused by Enterprise not keeping sufficient vehicles for the reservations that they took and not ensuring that the vehicles reserved for its customer were available. Rather, at this time, I recognized that Enterprise rented its fleet out, taking the chance and hope that the vehicles rented before the holiday would be returned in time for arriving customers as ourselves. So, Enterprise rented all their vehicles before the holiday to essentially maximize its profits, not caring of the devastating effect on its arriving customers after Christmas Day or its effect on customers that had reserved vehicles for collection and departure, as myself, on 12/26 at 8.00 am.
Mr. James now called the police as he said he would like us to leave the facility as he said he felt threatened and that we were aggressive. I want to assure you that you manager does not even know the difference between a person being angry and a person being aggressiveness. I assure you I was not even slightly aggressive. But, essentially it was his way to get out of situation which he did not have the management skills, ability, maturity, knowhow or understanding to resolve. So, guess what? he calls in the police on the customers to resolve the mess he could not control. You see as a manager you are supposed to do the following I learned in university. It's the acronym. POMC. As a manager, you must learn and know how to Plan, Organize, Manage and Control. All 4 he was unable to effectively do any 4.
Most of all - he lacked empathy. The skill needed to see the situation through the eyes of your customers. He only saw it through his eyes. He did not even attempt to look for a SUV. It was quite easier to "shut us up" with the calling in of the police. He did not once understand the inconvenience and the repercussions that his and your company's shortcomings and your non-delivery of what was reserved and booked would cause to a family's planned 6-day vacation. It was just not a suitable or safe vehicle for the planned family trip.
I tried reminding Mr. James that the entire rental business is based on "reservations" and upholding customer reservations. Enterprise is not renting a vehicle alone - it's contributes to a larger part of the customers (business or vacation) experience as the SUV was reserved for a trip to the mountains and exploration. It was reserved for our purpose. With the police now on site and escorting the 3 of us out, Mr. James took the "take it or leave it" approach at 9.45 am. Take the van or leave! And for the other customer, take the car or leave! Or… "rent from another company". Yes, sending us to the competition. I told him we would have gone elsewhere but if I went to another rental company on 12/26/17, without a reservation, the daily cost of a Tahoe was $480 a day versus the $425 for 6 days. So, Mr. James and the company had the upper hand over me. I would have had to spend $2175 more to get what I reserved for my (safety and security) needs (5 months prior on 7/30/17). I also understood why no Tahoe was available for me to rent. Someone rented it at a higher price. After all I called on 12/22/17 and confirmed my rental.
We eventually left Enterprise at 10.30 am - utterly upset of the rented mini-van; the situation that was presented to us; the situation caused by your manager's lack of planning; you manager's poor approach, attitude and display towards its customers; the uncaring and verbal belittling by your representative; the unsuitable and therefore unsafe van that we did not want, request nor need for our vacation; the total lack resolve. No empathy was put forward for the disaster that was caused by your company and its manager not upholding the reservations made by your customers - the life & blood of your company (customers are your life and reservations are your blood). What was resolved for Mr. James was that we were no longer a problem, not on the property, not being heard and that he could move on. Mr. James was unconcerned as he made no apologies for his behavior and certainly no apologies what had occurred. Take it or leave it. It was disgusting.

I would like to let you know as well that I did not appreciate Mr. James continually reference to religion and Jesus in his approach to the issue on hand. He kept bring up if I knew that the day prior was Christmas and brought up more than once if I know that ‘it was Christmas Day yesterday', ‘Jesus', ‘God' and ‘the season' - as though this should calm us or be more understanding because of this. He then stated that he would "pray for me" and how "we should have faith" and "believe in God". It was almost a reference that he would pray for us (…as if we what we were doing were "sinful").

It was all terribly upsetting. Far worse than I could describe in an email or note. I further do not appreciate anyone referring to "God". That should NEVER be brought up in any situation. It should remain out of all conversation with any one - it's part of what we as a nation uphold - choice - your manager does not even know what line not to cross. Very distasteful in the best situation far-less for the worse. Do your staff and managers go through any training on what can be and what should not be said? Frankly Mr. James was so offensive it I would not believe it to be so.
I cannot believe that Enterprise would subject its customers to ALL OF THIS and consider this to be acceptable and so I am bringing this to your attention for your intervention and suitable resolution. It was clear from this you do not have the right people in the right positions as with the right people in the position proper decisions would have led to a suitable resolution. We did nothing wrong and your manger, in my mind, used all of his ability to make this situation as bad as possible. He is not a manager.
The problem started with you not having the vehicle available and rather than resolving your Manager took thought that 5 wrongs would take him out of the situation. He is not a manager.
So, I got not I wanted. I had to take what I did not want (or pay 6 times more). I was delayed. My family was made to be embarrassed at the offices. I had police called to resolve a situation that was caused by you staff not knowing how to resolve a simple situation. As customers, we were escorted outside to resolve an issue as Mr. James did not want the other customers to see what was occurring for fear that they too would get upset as we were. We were subject to what Mr. James wanted to say - regardless of how offensive it was. We left very unhappy and remained till now unhappy. In a vehicle that was not suitable for my 6-day trip. 6 days that of my annual leave that I planned for over 5 months. I know without question that Enterprise Corporate and its management would not want this situation left as it has been by Mr. James. So, I ask you to resolve. Just ask yourself "how would you like to have been treated" and "how you would like to be treated" and you will get all the answers you need to resolve this.
I ask therefore that you immediately investigate and get back to me with a resolve to this unresolved situation.
(Here was my solution at 8.15 am: Get on the phone and find a vehicle suitable. I was heading to Jacksonville and suggested that there would have had 1 suitable vehicle that Enterprise could find from Deerfield to Jax (320 odd miles). I did suggest this as solution as the situation unraveled).

Dear Sir or Madame,

Re: Rental Agreement #180966 Ref # 951PZK
Unfortunately, I was unable to resolve the above referenced bill despite my discussion yesterday morning with "Brandon "who is employed at Enterprise's 6980 Post Rd, North Kingstown RI. ("Brandon" refused to provide me with his full name despite my request for such information.)

On 12/1/2017, I was involved in an accident. Despite the fact that our family has an extra car at my disposal, I contacted "Brendon" who advised me that my insurance policy would cover the entire cost for the rental of an economy vehicle, i.e., $18.99 per day, and that, in his words, it would not cost me a dime out of my pocket. Given the representations by Brendon, I accepted a rental contract for the economy car on 12/2/2017.

However, contrary to our agreement, I received the above referenced bill for $227.88. There is simply no basis why I would have rented an additional vehicle for $227.88 when a vehicle was available for free.
I trust that upon review of the above, your company will agree to waive the $227.88 fee wrongly sought in this matter.

Sincerely,

Sythuch Powers
[protected]@hotmail.com
cell #[protected]

I rent vehicles very frequent from the LAX enterprise location it's always a pretty busy location things are always at a fast pace.I rented a full-size vehicle for New Year's eve December 31, 2017.
When I arrive to pick up my rental car there were no cars available in that car class or lower. I inquired about a small Audi truck the staff member told me that I would have to upgrade into that vehicle although they had no other vehicles to offer me because I was in a time crunch I upgraded into the vehicle the employee told me I could come the next day and switch out into the original reserved for size vehicle. Once I received my receipt at the gate my bill went from 70.00 for the rental too 216.00. When I returned the next day to switch out the vehicle to the regular full-size car originally reserved I'd asked why was the Rate so significantly high, they told me because I asked for insurance I stated I denied the insurance she said she would take it off and gave me the full size vehicle I originally reserved.
On the day I was returning my vehicle the customer service agent by the name of Nichole with RED hair, had a very nasty attitude. She gave me the receipt which reflected 183.00 I inquired how come the rate was so high and she stated "I don't know you gonna have to go inside and speak to a manager"... When I spoke to a manager she explained I was changed a gas fee of 9 gallons of gas, I explained that's Impossible the gas gauge is on the line just before full. So I took the vehicle to a nearby Arco an filled it up for only $15 it was 3 1/2 gallons of gas not 9 gallons for $46.
I was immediately upset at the level of deceit with the gas charge on top of all of the confusion with the right vehicle's car class. When I arrived back I had to wait even longer for another person to check my vehicle in.
The manager eventually made the adjustments and brought the rate back down to its original rate however this long ordeal was a very huge inconvenience especially to a valued customer who rents very frequently.I expect enterprise to hold themselves to higher regard than having employees with bright red hair greeting customers with negative demeanor.

I had a reservation on December 8, 2017 to rent a car from the Harvey, Louisiana location at 9:00 a.m., I did call on December 7, 2017 and confirmed my reservation, when I called on December 8, 2017, I was told that they did not have any cars available and they might have one available at noon. Enterprise acted like this was not a big deal, but I had a graduation to attend and time mattered. He said he was going to find me a car from a dealership, in the mean time I found other transportation. I was very disappointed in Enterprise.

So I made a reservation online at 10am a guy calls me at 11am stating there is no cars and there will be no cars at all (Rude) so I call jeff 11:45am he's in the process of visiting branches and promised to call me within the hour with help and details.2pm I call him oh I apologize I totally forgot mind you i'm the only one that calls his phone with a las vegas number (He clearly stated) saying a amber from the original branch was goin to call me no luck at all I called the branch 2:45pmshe wasn't there then. I call jeff no luck again mind you I have to be at work at 4pm I call matt at the airport to check on my deposit that I still haven't received yet after 2days of dropping the car off rewashed better than before and detailed. And 4pm amber calls with a bucket talking oh it just came in so I know it wasn't properly cleaned! Claiming to charge me $269.00 and my other money hasn't posted yet she called me sir. I cancel the reservation and hang up on her at this time i'm pissed it seems as if enterprise does not respect transgender people in america! I call jeff no answer now i'm here pissed submitting a complaint and late for work because I have to find transportation when I tried to reserve way ahead of time and now I have to call in i'm sooo [censor] upset at enterprise

In reviewing my credit card statement enterprise applied a charge to my credit card in the amount of $104.13 for 1 day, I was quoted $34.71 for 1 day. I reserved the car on 10-27-17 (Friday) @ 2:01pm and returned it on 10-28-17 (Saturday) @ approximately 11:00 am. I was told by the rental agent if the office was closed to park the auto next to the building and deposit the keys in the lock-box which I complied with. Needless to say I was charged for 3 days of rental...
I'm requesting a refund in the amount of $69.42

Overcharged! Overcharged! Overcharged! Overcharged! Overcharged!

I rented a Mini Van from the Tampa airport with travel and drop off in Islip Airport New York. First thing that happened was I went to pick up the car at the Tampa Airport. There I could not add any of the other two drivers that were driving up to New York with me. The System kept stating the drivers needed to be over the age of 25 they are both 23 which I was told they had to be at least 23 to rent and I knew that I would have to pay the under age of 14.99 a day to add them and the agent at the counter could not understand why the could not be added as well. So now an hour has passed and I would have to be the only driver on a 18 hour trip and we also missed our cut off time to go to the storage unit to pick up our stuff so that we could leave early in the am. Instead we had to wait until 6 am the next day to go to storage. Byron was very nice and offered a discount for the inconvenience. The second thing that happened was that on the trip up we have reached Maryland around 1 am in the morning and it started to rain and windshield wipers did not clean the rain off the windshield at all on either side of the cars window. So I drove very slowly for about 13 miles to the next hotel which cost me 119.00 to stay and with only being 3 hours from our destination. So when I dropped off the car at the airport the girl there asked how was everything and I told her about the windshield wipers and she said that there was nothing she can do about it there because I rented the car in the Tampa airport. The Next day I get an email from customer services asking how everything went I told her everything that happened and with no reply for a whole week and then I sent another email and that is when she replied and said she would forward the email to her management team and they would contact me with in 48 hours and then 4 days go by and no email or phone call so I email again then a get an phone call the next day from and Kevin left me a message to call him back and when I did his voice mail was full. I have used Enterprise for many years and this has been the worst experience I have ever had. I have a car reserved for the 15th of December at the Islip Airport but I think now I maybe looking for a different car rental company. This just way to much work for a car that I paid about $500.00 for.

I rented a car from Enterprise on November 1st around 12:20 pm in Millington TN location. I scheduled it to return it on November 8th at noon. As the gentleman assisted me, he was convincing me to buy their insurance even though I notified him multiple times that I had my own insurance. Many times he repeatedly told me what their insurance covered vs my own insurance. He asked me to provide him with my policy number just so he can put it on file, which I provided him. The only thing he checked was the fuel tank and notified me that I need to bring it back full when i return it on Nov 8th. He then points me his iPad (him holding the Ipad) and tells me to sign here. He described that this signature means that I am providing them with my accurate insurance policy number and that I am renting this car for 7 days. On the Ipad screen, the only information visible to me was the time and date I am picking up the car and the time and date I have to return it back so I had signed it. I had asked him if he can provide me a print-out copy for myself and he said they don't provide that and I should receive it in my email. After leaving the rental place and coming home, I noticed a single crack about 6 inch on the lower outside windshield. I was with my family at their house preparing for my trip. I have decided to finish packing and then take the car back to Enterprise when done packing. I went back to Enterprise around 4:15 pm and notified the same gentleman. His words to me were exactly like 'see I told you to get our insurance you wouldn't have to pay anything out of pocket now? I explained to him that I noticed this crack in 1-2 miles as I was driving to my family's place. I was going to turn around but I thought I should call first. I've rented from other companies and they usually make me walk around the car and report any damages which Enterprise did not do. I also tried calling you but there was no answer and I brought it back with all honesty. The guy checks the milege and agreed that I drove only 4 miles. The guy confronted that there was no damages when I picked it up. First of all, he never allowed me to walk around the car and neither did he. I expected that Enterprise would allow me to walk around the car. The only thing he did was check the fuel tank to see the fuel level. He did not give me an actual hard-copy contract with detailed information. All they have to do is 'copy and paste" my signature into a format that actually said 'there are no damages to this car" because to best of my knowledge, I did not see anything like that when I signed the ipad screen and neither did he pointed it out to me. I felt as if he was trying to keep my attention to himself more and not the car at the time of pickup. I had waited around 20 minutes for him to assist me during the time I had picked it up so I did not check the car completely inch by inch because I was in rush also. I explained to him that the crack would not get this big within 4 hours . His words and behavior was very abusive so I called the police department because I felt like I was a victim of fraud. The police had explained to me that this would be a civil matter so they were not able to do anything which I understood. It took almost one hour for him to file a claim with my insurance. He then prints out a statement and charged my credit card of $538.27. I am very upset that Enterprise is blaming me for something I did not do and accusing me for the damage. Additionally, on the statement he gave me, he had listed that the car was driven 6 miles when he noticed and agreed that it was only driven 3- 4 miles from me when I returned it. Also, I received an email from them today stating that I need to pay additional $806.74 because they found additional damages ( dents ) on the roof, on the hood, and on the trunk of the car. To me this could be hail damages and the day I rented the car on November 1st, there was no hail, no rain. Since beginning I was convinced that Enterprise is ripping me off for damages that I didn't do and not even 4 hours and 3-4 miles that I had the car in my possession, Enterprise is charging me for all the damages that someone else did, which to me is Enterprise is Fraud. Because in all the honestly, if I had not brought to their attention the same day, they might not have noticed it. And this is exactly how I got fooled. For this type of damage, there has to be strong force involved and the car had to drive 60 mph, but in Millington speed limit is 35-40 mph and in 3-4 miles radius, you cannot drive that fast so for me to drive the car only 4 miles, I cannot go outside of the city even onto a freeway to drive 65 mph. With all honesty, Enterprise cannot blame me for damages and charge me more than 1000 dollars to drive the car for 3-4 miles and not even 4 hours and hold me accountable for something I didn't do. I know for fact that I did not do any of these damages, but if they have accused me of doing this, then I request Enterprise to send me a time-stamped pictures that were taken immediately before I drove off their lot and time-stamped pictures that were taken immediately when I returned it 4 hours later. besides that, I should not be liable for damages I did not do. I had talked the branch manager and she also refused to believe me. She claims that they are trained to walk around the car with all the customers but this isn't true because they didn't do it with me. I believe they want to make their money and do whatever they think its right.

I am writing to complain about a very unprofessional and unfair treatment I received today from an Enterprise staff member at Weston FL location located at 1585 N Park Dr Weston FL 33326. Basically I requested to be dropped off at my residence and I was told to wait. After waiting for approximately 15 minutes I proceeded to ask how much longer of a wait the staff member replied "he is really busy and that it would be best if I were to take an Uber ". I was shocked and angry that in a Customer Service driven Industry this is the response snd treatment a customer receives. I informed her that as a Customer I did not appreciate her response and would like to speak to the Mgr in order for me to file or voice a complaint. She responded by telling me that she was one of the MGRs. When I asked her for her name she refused to provide that information to me. After several requests for her name the address where I would be able to write a complaint The Branch Reginsl MGR V Oropeza provided me with her business card and stated that the shuttle driver would be taking me back home shortly. I thanked her for resolving my issue but also informed her that I was going to write a complaint on the other employee for her rudeness and failure to provide her name for a complaint. Needless to say this incident has left a very negative impact on me and I will be sharing my experience with my family, friends and co-workers.

Thank you,

Mr Blain
[protected]@aol.com

First let me say, I have been a loyal Enterprise customer and have been impressed by my experience in the past.in fact, it was such an excellent customer experience, I chose the location on Colfax. It's to bad the new management did not live up to the standard of previous management.

In September my family let me know they'd be coming to town for Thanksgiving to snowboard. I immediately booked a rental car specifying the need to rent the Suburban I'd rented before. I specified this need in the notes and reiterated it again when I spoke to the agent to confirm my reservation.

On Monday, Nov. 20 I went to the Colfax location to pick up the Suburban. I was shocked to learn I'd been issued a Ford Explorer. When the new manager walked me out to the car I expressed dismay. I restated the fact I had six family members and all of their snowboarding gear to take up the mountain which was why I requested the Suburban I'd rented in the past and reiterated during my confirmation call. He said I wasn't guaranteed the Suburban, but he could call around to see if any other location had one. While this may sound helpful it was not. I had to pick people up from the airport. I didn't have time for him to "call around."

As you can imagine six people and their gear did not fit! I had to switch my gear reservation to picking up at the mountain, which included an additional charge and even picking up at the resort didn't help because at the end of the day, all the people have to load up with their equipment. This was not a pleasant experience.

In addition, the windshield wipers were substandard and caused muddy streaks across the windshield. I had to get out of the car, take paper towels and clean the windows. Not an optimal experience.

Overall, this was such an awful experience, from beginning to end, I will not be renting from Enterprise again. I'd like to be compensated for the additional $100 in fees I was charged for my rental.

I'm writing in regards to the experience I had this past week and a half that I was in possession of a rental car from enterprise rent-a-car. I rented from the airport location in Madison, WI. I called first to make the reservation and receive a price quote for about a week to ten days. The woman I spoke with informed me there were only mid to large size sedans available which was fine so the price came to about $346 with taxes and fees. Upon arriving I was told there was only 2 mini-vans available for rental and they were going to cost over $100/day but that I could come back and trade it for something different in a day or two so that's what I had to do. When I went back to get a smaller car the woman told me that the smallest, cheapest option for a vehicle(Nissan versa) for a week was over $700! I had no choice because I needed a vehicle as mine was in the shop. I also used the insurance enterprise offered. Now I've rented vehicles before multiple times in the past and the insurance for the smaller size cars has always been about $12/day or something close. Upon returning the car I was told that the insurance for that car was $50/day! Which is absolutely absurd. The car was tiny and cheap and I ended up with a total bill of over $1000 for a little over a week... I'm absolutely apaulled that I was given a quote of under $400 and it was almost 3x that in the end. I wouldn't have even considered renting from this company if they had given me an accurate estimate and I will never use enterprises services in the future unless the situation is addressed and rectified.

Hello, my name is Bintou Sacko and i have been cheated on my deposit security from enterprise on W Broad St in columbus ohio. I was told one thing and make me sign for another thing. I specifically told the stuff that I didn't want the extra coverage on the car because I have full coverage with it insurance Geico which supposed to cover the rental but he give me something to sign which was saying that I needed the extra coverage on the car. Maybe in a rush I have sign everything and take the car and left. Now I have been refunded for only $13 instead of $100 that I deposit. When I call they were very mean and disrespectful telling me the next time i sign for something I should read before signing. I am very disappointed I have called my insurance to Never give me to Enterprise for a rental again. I would like my full security deposit refunded back to me. Thank you and have a nice day.

My group rented a Toyota Land Cruiser from Enterprise Rental Car at KEF. My company provided Super Collision Insurance as part of the package. Upon pick up we did a walk through on the car to inspect and identify damage etc... At no time was additional insurance offerings discussed. Upon return of the vehicle another inspection was done and the employee noted a small chip in the windscreen (under the size of a penny.) When we were checking out he then explained that damage to the windscreen was not covered in our insurance, that would have required separate windshield insurance, and informed us of the charge of $1, 100 dollars USA (equivalent ISK.) Clearly we were shocked and dismayed as "Bruno" explained that "of course they told us about the special insurance (although he wasnt there when I got the car) that the particular employee was very good and would never make a mistake. " He also informed us how expensive Iceland was in a very condescending manner. This was basic price gouging at its worst. I could have had that damage repaired for under $50 in the US.

Enterprise Rent-A-Car at 2831 N.Federal Highway, Pompano Beach Florida.
Matt the manger is the worst person I ever spoken to I had a Truck that was Rented. I have the key in the Truck ignition not on put three little Dogs in the rear passenger side in a crate then went back to the driver side the door lock then I call enterprice Rent a car. I explain what happened he told me will have someone there right a way.gave him the location twice my phone number twice. At 8:05 Pm then 8:15 Came Then 8:30 Came now it's 9:05.
Still no one I could see the little then I could see the back window open about 4 inches I was able to get the dog out they we're hot and breathe heavy my wife got them in the house to cool down She will so upset. Now it's 9:30 still no one came finally at 10 o'clock neighbor next-door woke up their two-year-old son he was able to get through the window and get the door open I call Matt to fine out what happen he told me they use AAA so he call them. He was told that they came out at 8:45 and didn't find anyone their. And told Matt that they try to call me several times.
I said to Matt know one show he keep telling me that they show up and try to call me. Again I said the same thing over and over and over it sounds like he believe AAA. And I was not being honest to him. So that was it I have Talk to corporate I was told I would get an answer back in 3 to 5 days over a week went by no answer I left several messages for The area manager still no call back also try to get the district manager to talk to still no call back so I return the truck back to Weston Florida off Park Road I had to wait for FEMA because my Roof what is heavily damaged from hurricane IRMA.
I got to the Weston Florida Enterprise Rent-A-Car was there 5:50pm ask for the manager. I was told she will be right back. So I waited then The other employee tell me she was not coming back she had emergency. In which I was lied to.
Because she show up to Close. So I returned the truck back in. I needed a ride home because I am 100% disabled. She said once I lock the front door we can't do that.
Then I TEXT UBER had a hard time getting Thur. Again I said I was Disable show then the Card she said nothing Isaid I live 6 mile I could see she didn't care I was so Mad I went a head an walk after 4.2 mile I fell down because I have MS. My phone went dead Finally 11:20 PM my wife found me. I could barely walk.
The next day try talking to a Mangers because was told My friend said they were charging a extra $120.00 I said the lady said it was $20.00. I hung up and the leaving many message for a area manager or a regional manager never received a call back .
I will be posting this every day on the Internet until I receive a call back .sending 17 letters to every board of director for enterprice Rent-A-Car.———

I prepaid for gas but I was never told that I was going to get charge for whatever amount of gas the car had which was a full tank. I returned the car with a half a tank and I called to complaint about it and I spoke to girl Carlie on 11/07/17 7:45am, she was very rude! I've been going to the brick location for years but I don't know if management changed because I never ever had a problem in the past, yeasterday I requested a pickup and she told me I had to wait for about two hours, I used uber for the first time. I'm very dissatisfied!

Enterprise Rent-A-Car at 2831 N.Federal Highway, Pompano Beach Florida.
Matt the manger is the worst person I ever spoken to I had a Truck that was Rented. I have the key in the Truck ignition not on put three little Dogs in the rear passenger side in a crate then went back to the driver side the door lock then I call enterprice Rent a car. I explain what happened he told me will have someone there right a way.gave him the location twice my phone number twice. At 8:05 Pm then 8:15 Came Then 8:30 Came now it's 9:05.
Still no one I could see the little then I could see the back window open about 4 inches I was able to get the dog out they we're hot and breathe heavy my wife got them in the house to cool down She will so upset. Now it's 9:30 still no one came finally at 10 o'clock neighbor next-door woke up their two-year-old son he was able to get through the window and get the door open I call Matt to fine out what happen he told me they use AAA so he call them. He was told that they came out at 8:45 and didn't find anyone their. And told Matt that they try to call me several times.
I said to Matt know one show he keep telling me that they show up and try to call me. Again I said the same thing over and over and over it sounds like he believe AAA. And I was not being honest to him. So that was it I have Talk to corporate I was told I would get an answer back in 3 to 5 days over a week went by no answer I left several messages for The area manager still no call back also try to get the district manager to talk to still no call back so I return the truck back to Weston Florida off Park Road I had to wait for FEMA because my Roof what is heavily damaged from hurricane IRMA.
I got to the Weston Florida Enterprise Rent-A-Car was there 5:50pm ask for the manager. I was told she will be right back. So I waited then The other employee tell me she was not coming back she had emergency. In which I was lied to.
Because she show up to Close. So I returned the truck back in. I needed a ride home because I am 100% disabled. She said once I lock the front door we can't do that.
Then I TEXT UBER had a hard time getting Thur. Again I said I was Disable show then the Card she said nothing Isaid I live 6 mile I could see she didn't care I was so Mad I went a head an walk after 4.2 mile I fell down because I have MS. My phone went dead Finally 11:20 PM my wife found me. I could barely walk.
The next day try talking to a Mangers because was told My friend said they were charging a extra $120.00 I said the lady said it was $20.00. I hung up and the leaving many message for a area manager or a regional manager never received a call back .
I will be posting this every day on the Internet until I receive a call back .sending 17 letters to every board of director for enterprice Rent-A-

I reserved a car for 10/12 I went to the hobby airport location and tried to pick up a car. One of the representatives at that location helped me and asked for my master card to swipe. Her computer screen froze. We went to the next computer and she tried a couple more time. It was then declined. I was not able to leave with a vehicle. I called my credit card company and no one was able to get anything released. I still needed a car. I asked if I could just pay the value of the car rental on my debit card since the transactions from enterprise was pending on my credit card, and the supervisor there wouldn't allow me to saying that policy won't let her. So I had no access to my credit card funds because it have been swiped 5x and pending. The manager at enterprise said she couldn't do anything. So I had no car and no funds on my credit card... I went to the next location and the agent Diego was awesome he helped me. I was able to get a car using my debit card...i turned the car back in due time with a different agent. This time the deposit was charged to my debit card. So here we are again with no access to my money. I'm not complaining on this location, because they helped me. it has been a terrible experience for .I am in a totally different state with no access to my money because posted and pending transactions on both of my cards. I feel stranded. I always rent through you all because i love your service and prices. I actually love your company, but this has put a damper on my experience with you all.

I want to complain about your representative Nick that works at the Enterprise on International rd in Anchorage, Alaska. First of all he told me that my husband, Lawrence stated that he didn't have 50 dollars in the bank which was a lie because my husband doesn't discuss his finances with total strangers. Then when confronted by my husband he denied it but went on to state that we would be surprised how many people come in there and not have the money in the bank. Number one it is not his responsibility to worry about what a customer has, it’s his job to run the card and the end results will be there. Then he told us that the 50$ deposit would be returned to us which was another lie because he only returned $16.02. He also told me that Allstate was not a reputable company to talk to which again was inappropriate. He needs people skills and needs to choose his words wisely. I am very offended and will NEVER rent from that place again. My insurance company is checking into this right now.