Enterprise Rent-A-Car
reviews and complaints

I had a stop over for 4 hours and I wanted to check my vacation home 4 miles from the airport. i am a member of Enterprise and thought they want my business so I did not check in advance. When I went to the window the cheapest car was starting at $90.00 for the day. I explained I need it for about 2hours and 16 miles of driving. They said $90.00 and that did not include taxes, fees or the gas. I rented cars for the weekend with unlimited miles for less. So I took my business somewhere else. I am no longer a Enterprise member.

I rented a vehicle online from Enterprise to be picked up upon arriving in Charleston. I arrived late into Charelston airport where the rental agency was located and proceeded to checkout in a 2012 Nissan Altima. The representative provided me with keys and said to walk out through the parking lot flashing the lights on the key fob to locate. Three days later I returned the vehicle and was greeted by the agent stating there is damage to the front right fender. While no damage was done or accident in which I was involved in, the Enterprise rep performed a background check on the vehicle and indicated no prior damage was reported therefore making me responsible. I was contacted by an adjustor (from Enterprise) suggesting that they would move forward with a claim to recover the costs for damages to the vehicle. I suggested that since the employee did not perform a walkthrough prior to renting the vehicle, the burden of proof would lie on Enterprise. Instead, the claims representative indicated that it not not Enterprise's policy to perform a walk through "when it is dark outside". What about when it is light outside? Is there a formal process and protocol that representatives must follow? I received no answer and was told that I would be hearing from Enterprise with the estimate of damages.

Does anyone have any information that I can use to support whether Enterprise bears any responsibility in this matter?

I recieved a rental car from insurance through Enterprise Rental Car. I picked up original vehicle on Friday and reaized that I would like something a little more gas efficient so I went to other enterprise location to "swap" for another vehicle that was better gas efficient than the one I had. The did not give me seperate paper work only made notes on the carbon copy they had previously given me. When I go to turn it in they inform me that there is "damage" to the vehicle. They bill me $500 dollars and are trying to get claim with my insurance. I did not have the carbon copy that they signed off on and they do not have a copy of the documentation either. The ball was dropped on this situation, but now I am liable for this matter and I am upset about this. They are acting like because I don't have the copy I am responsible for this incident.

I need this issue resolved and I need it resolved quickly. I am very disappointed at how this situation has been handled so far and am hoping for a speedy and expedited response to this situation.

I received a letter in the mail today telling me I missed a toll charge of $0.30 and there would be a fee of $17. A total of $17.30 would automatically be charged to my card on file. I've left a message at the number provided in the letter and of course received no reply. I do not think this is acceptable and I will be taking action with my credit card company for unauthorized charges to my card. I will NEVER use Enterprise again. The letter starts off with "We continue to look for ways to deliver the kind of service and products that bring customer like you back again." I'm no marketing specialist, but I think you're on the wrong track!

I recieved a letter from Enterprise stating I had a Toll Violation. The only thing I get from them is an Enterprise Receipt. Since I did not go anywhere near this toll location (Baltimore, Maryland) I can't believe they are just arbitrarly charging me this fee with no proof that my rental car was even there. IS ENTERPRISE SLAPPING JUST ANY CUSTOMER WITH THEIR TOLL CHARGES WITHOUT PROOF THAT THEY HAVE THE CORRECT RENTAL? Obviously there was no EZ-Pass device on my rental so for the state to charge Enterprise and Enterprise to come to me, I need to see a dated license plate picture on my rental from the Toll location. If Enterprise is going to charge me then they need proof that the car was the same one I was driving with a picture. Otherwise they are just passing on a toll violation to customers without concern for thier customer. You can't just send a reciept and think this is legal.

I cant understand why it takes enterprise rent a car a minute to hold or withdraw money from my account for car rental but it takes days and weeks to return my $150 deposit back to my account. Can somebody explain why to me?

After a rental in September out of Midway Airport, I received a letter from the Enterprise Rent-A-Car Violations office in Lombard alleging a toll violation and levying a $15 administration fee. You call the number, get 30 seconds to leave a message and maybe they will get back to you. This is exceedingly frustrating and a very poor way to treat a good customer. If i don't get satisfaction on this, I will cancel our 2 pending reservations (Thanksgiving and Christmas) and go elsewhere for future rentals.

The thing is, we had an Enterprise transponder on the dashboard when we went through the toll booth. I have the rental slip to prove this.
-Bo G.

This is on imbd 'barak obama' board. It reports the activities of the enterprise assistant manager at the union square office in san francisco, ca, rodney a. Johnson. This involves many company resources and is on company time. It has been researched in prep for a federal complaint. He also goes on many imbalanced : homicidal, homophobic, leftist and racial rants. Police need to be involved as he appears to be a threat to others.

By benderthelovablerascal 6 hours ago (Fri oct 26 2012 02:27:09)
Updated fri oct 26 2012 02:29:45
_
Rodney a. Johnson, aka buckaroo bonzai 64, sent me this private message on a sock.

I'd love to kick your ugly face in and cut it to ribbons. Dumb c_nt
By mv8750 on sat oct 13 2012 16:09:40

Die painfully okay? Prefearbly by getting crushed to death in a
Garbage compactor, by getting your face cut to ribbons with a
Pocketknife, your head cracked open with a baseball bat, your stomach
Sliced open and your entrails spilled out, and your eyeballs ripped
Out of their sockets. *beep*

I really hope that you get curb-stomped. It'd be hilarious to see you
Begging for help, and then someone stomps on the back of your head,
Leaving you to die in horrible, agonizing pain. *beep*

Whatever. I can deal personally. Rodney, though, is a sick puppy who, as you may know, has cyber-stalked benji for years now. Out of curiosity, I google'd the text of the threat that he sent me, and found some pretty interesting things.

He has sent the same threat to many other people, including a prominent conservative blogger;

http://atlasshrugs2000.typepad.com/atlas_shrugs/2011/10/die-painfully- okay. Html

We know how rodney feels about ayn rand.
Anyway, the username gcord374 is almost certainly the namesake of a guitar string, and we know rodney plays bass thanks to his single "the patriot" http://www.youtube.com/watch?v=Jtea_DTdUCc&list=UUEaFEaryaSGqv5X9H nqpcow&index=30&feature=plcp
It also pops up on numerous other political-based websites.
Anyway, here's the kicker... His wife is a marriage counselor, among other things. http://therapists.psychologytoday.com/rms/name/Jyoti_Orsolya_Kalmar_MS, ma_san+francisco_california_124031

The only thing i've done so far is shoot that blogger an e-mail and let her know where exactly they are coming from in case she gets any more. I haven't done anything else.

So, should we leave it alone, or let her know what he's been up to?

Oh, and rodney, if this thread is deleted it's coming right back up, buddy. I'm sure you know how copy and paste works by now, with that mass threat and all.

This is on IMBD 'BARAK OBAMA' board. It reports the activities of the Enterprise Assistant Manager at the Union Square office in San Francisco, CA, Rodney A. Johnson. This involves many company resources and is on company time. It has been researched in prep for a federal complaint. He also goes on many imbalanced : homicidal, homophobic, leftist and racial rants. Police need to be involved as he appears to be a threat to others.

by BenderTheLovableRascal 6 hours ago (Fri Oct 26 2012 02:27:09)
UPDATED Fri Oct 26 2012 02:29:45
________________________________________
Rodney A. Johnson, AKA Buckaroo Bonzai 64, sent me this private message on a sock.

I'd love to kick your ugly face in and cut it to ribbons. Dumb c_nt
by mv8750 on Sat Oct 13 2012 16:09:40

Die painfully okay? Prefearbly by getting crushed to death in a
garbage compactor, by getting your face cut to ribbons with a
pocketknife, your head cracked open with a baseball bat, your stomach
sliced open and your entrails spilled out, and your eyeballs ripped
out of their sockets. *beep*

I really hope that you get curb-stomped. It'd be hilarious to see you
begging for help, and then someone stomps on the back of your head,
leaving you to die in horrible, agonizing pain. *beep*

Whatever. I can deal personally. Rodney, though, is a sick puppy who, as you may know, has cyber-stalked Benji for years now. Out of curiosity, I google'd the text of the threat that he sent me, and found some pretty interesting things.

He has sent the same threat to many other people, including a prominent conservative blogger;

http://atlasshrugs2000.typepad.com/atlas_shrugs/2011/10/die-painfully- okay.html

We know how Rodney feels about Ayn Rand.
Anyway, the username gcord374 is almost certainly the namesake of a guitar string, and we know Rodney plays bass thanks to his single "The Patriot" http://www.youtube.com/watch?v=Jtea_DTdUCc&list=UUEaFEaryaSGqv5X9H NqPcow&index=30&feature=plcp
It also pops up on numerous other political-based websites.
Anyway, here's the kicker...his wife is a marriage counselor, among other things. http://therapists.psychologytoday.com/rms/name/Jyoti_Orsolya_Kalmar_MS, MA_San+Francisco_California_124031

The only thing I've done so far is shoot that blogger an e-mail and let her know where exactly they are coming from in case she gets any more. I haven't done anything else.

So, should we leave it alone, or let her know what he's been up to?

Oh, and Rodney, if this thread is deleted it's coming right back up, buddy. I'm sure you know how copy and paste works by now, with that mass threat and all.

Greetings,

I have read Your Compliants but listen to this. While we are Fighting with our Insurance Company to take care of Business after a Theft. We used up all of 45 days of Rental that The Insurance Company Paid. And now have paid over a Thousand Dollars out of Pocket. Anyway, We got the same Letter for a Illinois Toll from Enterprise. . And they threaten to charge my husband's card for the $15.00. but you see, We Never was in Ilinois. And I want to see a Picture that proves how we could be in Michigan and Illinois at the Same Time. I Pray that Everyone gets Full resitution! Pastor D.

Enterprise seems to have a new revenue model these days by charging $15 admin fee on unpaid toll amount. Today, I received a notice from Enterprise on an apparent Illinois tollway violation for $1.50 when I rented the car in Aug 2012. It also says they are assessing a $15 administrative and processing fee, which is just atrocious. It was a Open Road Tolling (ORT) and the first time I've ever been through. Illinois Tollway itself has charrged only the actual toll amount that indicates this was never a violation but a missed toll amount but Enterprise didn't care. The violation department number can never be reached through the [protected] and directly goes to voicemail always. I am regular at Enterprise and I used to like them very much but I vow never to rent from them again ever!

I have been using enterprice ever since i have been in USA., but i am gonna avoid it and recommend avoiding it to all my colluges.

Reason bein,
1. I receive a mail from Enterprise saying i have a toll violation on the rental car, even though i had a i-Pass .
2. I call the number on letter [protected] and it goes to voice mail promising to call back in 5-7 day.
3. 2 weeks later i see 16.70 deducted from my credit card no call back from above number.. i wanna say.. JUST BECAUSE U HAVE MY CREDIT CARD NUMBER DOESN'T MEAN U CAN ROB MY MONEY.
4. There has to be a call back before deducting anyways i call a customer service number they again give me another number ..[protected] again same crap voice mail.
5. Fed up with this thing i feel robbed here. I even called the Illinois tollway they do not recognize the enterprice invoice number at least give the Illonis toll violation number on letter.
6. Enterprice seems to have a monopoly. i will try my best to avoid this rental

After trying to contact my insurance adjuster all week, with no returned calls.
I went to your office to see what is going on with the reimbursement charges that Enterprise had I had paid.
I finally spoke to an associate that gave me that FBI had paid the Enterprise bill and they would not be reimbursing me for the charges "LIKE YOU SAID", you would!
I was told that FBI would only pay $25 per day on a rental vehicle and I should got Enterprise about the difference.

I did that and they are no more helpful.
I spoke to Zac Maddox the branch manager about the unauthorized upgrade from $25.00 to a $28.45 a day plus tax car.
He said he did not know what the associate and I had agreed on.
This is the first time I had to use a insurance authorized car rental.
I was not told that the car would be costing me the difference.
I was taken advantage of just like dealing with a car salesman.
I was not informed that an upgrade was the reason, I had to pay $58.25 then $112.49.

My adjuster said they would reimburse me, well that did not happen.
Why would I wish to pay for anything? I already paid Farm Bureau for my insurance.

I might be naive, bu this is WRONG!
I was manipulated and cheated!
I want my $168.47 back.

We rented a car through enterprise online before our vacation, when returned the car we were charged more than double the amount (like $200 more). We fought on the phone with the enterprise we rented it from a few times which got us nowhere. We were charged for every mile we put on the car. The car had trash in it when we picked up too, they couldnt even clean it. And to make the whole thing worse we got a letter in the mail saying we didnt pay a toll so the company did for us and was charging us $20 for doing so. We fought with them about this also. I dont see how it is possible to drive through a toll with out paying. We did use toll roads on our vacation and we had to stop at everyone and pay so they would open gate. My family rents cars all the time, for every vacation several times a year. We have been told that we were severely taken advantage of since this was our first time ever renting car. We normally drive for every vacation, in our own cars, but flew for the last one. My granfather is an OTR truck driver and has driven all the country, he has never heard of being able to drive through a toll without paying. This seems like complete ###. We extremely mad and will never use enterprise again.