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Enterprise Rent-A-Car Complaints Summary

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Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 933

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12:04 pm EDT
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Enterprise Rent-A-Car toll charges enterprise rental

My name is Gena
[protected]@yahoo.com
I used an enterprise car when my car was being repaired at the Toyota collision center. I left my epass by accident in my car and was prepared to pay any charges over the twodaysbi had the car. I asked the rep apon return of the car how wwould I pay ..he assured me that I would be notified if any charges came to them...not true ...my bank account was hit on three seperate occasions for amounts totaling over 60 dollars..fastforward one month and I get a toll notice from a collection agency for 11 dollars that in three months of me trying to contact and explain the whole thing to enterprise has grown to 65 dollars. .the collection agency says they just need proof from enterprise. ...haven't I paid enough. ..I had to even cancel my bank card out of fear of being stolen from again. ...funny thing is that no one in the office says they see the charges...but I have my bank statements and collection notice...I am a single teacher that struggle s to make ends meet...my car was hit and run in the parking lot if the school I work at and took 6 month just to have it repaired with no compencation for losttime or missed work.. I wss just glad to get my car fixed ...now this ...can I get a break...

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Enterprise Rent-A-Car $17 administration fee for toll violation

I'm also being charged a $17 fee for missed Illinois tolls. I have an I-Pass because I normally pay 4 tolls a day to get to & from work, so that's 20 tolls in a week. Had a rental for a full week & apparently it didn't register 3 out of those 20 times. A couple years ago when I had a rental & missed a toll (didn't register), Enterprise just forwarded the charges from Illinois Tollway to me, I called up the Illinois Tollway, told them my I-Pass transponder ID, tolls get paid, end of story. But now, Enterprise claims it's paying on your behalf and for them to do this, costs them $17. Unless you monitor your I-Pass account religiously, you won't know if the transponder registers or not when going through the I-Pass lane. And when you're in a rental, monitoring your I-Pass account is probably not one of the concerns you have since you rejoice when that you even remembered to transfer it from your car to the rental. This is a HIDDEN FEE from Enterprise & just a practice for them to generate more revenue, especially since they already have your credit card. No one responds to their customer service number [protected], and is really just an answering machine that takes a message that no-one probably even listens to). That number instructs you to leave only a 30 second message which means they really don't care what you have to say. Dispute the charges with your Credit Card company and avoid Enterprise for one of these shady practices that you never asked for.

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Chandra01
Moline, US
Oct 22, 2013 2:43 pm EDT

Yesterday I received toll violation for car rented in Aug'13 from Enterprise . I was charged for single toll violation $0.75 which i was aware of and i had already talked to highway toll administration and they had confirmed to me that 3 tolls violations are exempted in a 24 months timeframe, so i never pursued further. Now Enterprise is charging me hefty admin fee of $17 which i fail to understand.
I tried calling call center number listed on notice i recieved, but it keeps going to voicemail. i am not happy with enterprise car rental company.

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Enterprise Rent-A-Car bogus damage claim

I rented an SUV from Enterprise at the Denver Airport. Agent and I both walked around the vehicle and checked for damage. When I returned the vehicle 3 days later, the Rep checking in the unit, jumps up on the door sill inspecting the Roof and complaining of damage. Needless to say I was shocked as I just used the vehicle to go to and from Meetings and had nothing on roof. Strange that when looked at bottom of contract the Checkout Rep noted “Roof Okay”, BUT no one jumped up to look at the roof at time of checkout and you can’t see this, what looks like Hail Damage, from the ground. I was detained there with the Manager going over this issue, filling out paperwork and such and was told that there would be an investigation. Well their investigation came out that I was at fault and now Enterprise has sent me a bill to repair the roof. I did not damage this roof. If I did I should be responsible but I think they were waiting for a Customer to come along that has their own insurance to charge. I have been a frequent renter of cars for 25 years and have never gone through a situation so stressful.

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Anthony DeLeonardo
Galloway Township, US
Jan 07, 2015 11:53 am EST

Mr Murdock,

I also have been placed in a similar situation with an Enterprise Rent-A- Car in Absecon, NJ. I have returned the car and me and the branch Manager Devon did the walk around the car and then she subsequently informed me that I was clear to leave. She later than calls me and complains of damage that I know nothing of. This is rediculous and I have recieved nothing but stress from this poorly managed company.

Thank You,

Anthony DeLeonardo

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12:31 pm EDT
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Enterprise Rent-A-Car fraudulent damage claim

Recent business requirements have meant frequent trips in and out of the Newark Airport, and Enterprise had been the rental car firm of my choice.

When the vehicle in question was checked out, it was at night, and the Enterprise representative noted that the review, less than two minutes in length, was a "mere formality", and that any damage incurred would have to be larger than the size of a quarter to be relevant.

Upon returning the vehicle, another representative spent a good fifteen minutes fine combing the vehicle, and decided that there was now visible damage, multiple small dents the “might have been caused by hail” to the roof of the car. I had difficulty seeing the damage she referenced and disputed her observations. She replied that I would have to take that up with the “damage assessment” group.

There is no damage visible in the photographs sent by Enterprise in response to my complaint, and none would have been visible at the time the vehicle was checked out - particularly given that neither I nor the representative specifically stepped up to examine the roof in the dark with flashlight. While the vehicle was in my possession, it was not exposed to heavy weather. Either there is no damage, or it existed on the vehicle prior to my rental.

Repeated attempts to reach Enterprise by phone, and messages left on voice mail, to discuss this claim and how best to dispute the claim have been unsuccessful. Repeated requests for a copy of the original, signed contract - not a computer generated receipt - have also been unsuccessful.

The claim is fraud, the “customer service” is awful, and the corporate response is boilerplate. Enterprise, and its National and Alamo affiliates, will never see another nickle of my personal funds, or any business from my corporation or its employees.

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Update by meeb
Jul 29, 2013 4:38 pm EDT

I did follow up with the social media coordinator, and was eventually able to speak to the regional manager. The problem was resolved, the claim was cancelled, and the money refunded. It should not have required three months and an appeal to social media to get a resolution from Enterprise about the situation, but I am satisfied with the outcome.
Meeb

Update by meeb
Jun 30, 2013 10:04 pm EDT

I will update all the websites where this complaint was posted once the situation has been resolved.

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Hui chang
, US
Aug 12, 2015 4:23 pm EDT

I had extremely bad experience with the Enterprise too. I will never rent a car from them even if it were free.

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KuntPunter
Chicago, US
Jul 01, 2013 11:59 pm EDT
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Enterprise, for the most part, is underhanded and sleazy. Nearly everyone that has ever had any dealings with one of their "neighborhood locations" or "airport rental sites" (where the cars are always located way off-grounds) knows this. And we expect all of this - bare-bottom-basic-stripped-to-the-bones, over-utilized, worn-out, reeking-of-smoke vehicles (my last two "standard-sized" Florida rentals both had; 1) NO airconditioning - 2) Over 35, 000 miles - 3) no power windows or door locks - 4) Filthy cloth interiors - and ... 5, 6 and 7) NO AIRCONDITIONING ...
But I forget my main point here ... Anyway ... Enterprise Rental - where the slogan should be, "Pay more ... Get less - And then get raped with ### fees that the 20-year-old working the counter pulls out of his/her ### ('We had to vacuum it')")

You don't get what you pay for.

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11:02 am EDT
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Enterprise Rent-A-Car reservation not honored

Went online to the bjs car rental site and made a car reservation with enterprise for june 11-13, 2013. reservation (confirmation # s4n113) was with the enterprise location at 200 w beltline hwy, madison, wi. this was not an airport location and reservation was made a week in advance to pick up full size car at noon june 11, since that day I had an appointment in northern wi at 3 pm, so I was allowing for the drive time to get to my appointment. at this enterprise location, a female agent called me at 11 am (an hour before my pick-up time) and told me they did not have a car for me and that i'd have to wait until 3-5 pm before they would have a car available.in retrospect, i'm guessing that someone was standing at their counter and told them they'd pay a higher rate for my reserved car. it's all about the money and screw the person with the reservation. I should have just gone to their location to see how many cars they had on their lot and demanded that with a reservation, I was entitled to an upgrade if they didn't have the full size car I reserved, or they take me to another location that did. I was pressed for time since I needed to be on the road no later than 12:30, so called avis. I will never rent from enterprise again since they have such unscrupulous practices.

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traveller85
Gainesville, US
Jan 16, 2014 11:28 am EST
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I rented a car in a small aiport location in Michigan. I even had to take taxi to go to that location because there was no car elsewhere. When I went there, I was informed that no car was available even though I make a reservation. When I asked of they will pay for the difference of car rental if I go to other vendors, the assistance denied me. I was left in the middle of nowhere in a new city to me. I was charged a huge amount for the taxi rides that I did not need since I did not have a car anyways. I am calling everyone to find out how this can be resolved...

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8:01 am EDT
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Enterprise Rent-A-Car damage to car

Time to vent. (Mad as an old setting hen) On vacation and 2 more times in a year for the last 6 or 7 years we rent cars from Enterprise Car Rental. Some years we get up to 4 rentals. We rented this car Friday for vacation. It was raining in Dothan that day and since I trusted this company I didnt look at the car like I have done. Today when we turned it in they said that there was 3 dents from hail damage on the roof top and no where else. We came through rain but not hail. Friday they had to put this car in computer before they signed it out to me. Makes me wonder that in the rain maybe they did not catch this from the last renter. Also notice the tag. It is a Mass. tag. I am so mad because I have to get my insurance to pay for the damage that I cant even see in these pictures. If I have to pay my deductible to fix nothing seen then I will never rent from them again. All other car rentals give us a discount working at SAMC. I just always have liked Enterprise...till now.:(

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Enterprise Rent-A-Car fake toll voilation notice sent and charged

They sent me a fake toll voilation notice and charged my card. I called their customer care which didn't pick up and told me to leave a voice mail. Still waiting for a call back from them been 7-10days.. I feel cheated

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Enterprise Rent-A-Car - damage fraud

In January 2013, my wife and I went on vacation to Oahu. We got a pretty inexpensive rental rate at this specific Enterprise location and desided to take our business there. The staff at the location were very kind and helpful, even if it did take quite a while to get our car ready. Well, when we walked out to the vehicle (Nissan Rogue)- it was raining...

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Enterprise Rent-A-Car - toll violations

My problem occurred after the rental car was returned. I checked my credit card and found a $4.70 toll charge. I called Enterprise and was sent the toll violation report. It was for a date/time that would have been impossible for me to get to the toll road. I then called Enterprise and was told it would not be difficult to get the toll violation corrected...

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3:44 pm EST
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Enterprise Rent-A-Car wouldn't rent us a car

Husbands car broke down on Feb.14, 2013 coming home from S.C. where he works to N.C. where we live. He had it towed to a transmission place that said it would be repaired the next day. It wasn't. He got a hotel room for two nights. They still had not repaired the car. He had Enterprise come pick him up so he could get a rental car and go back to where he works since the whole weekend was shot. After getting to enterprise and getting a copy of his license they wouldn't even rent a car to him because he had a N.C. license! They picked him up from a hotel! Did they think he lived there? All of this ended up being half the day and by the time they told him this is was closing time and all other places were closed too. So he ended up calling a friend to drive two hours to come pick him up! Since when does a car rental agency not rent to people from out of state that is crazy! People fly around the world and get rental cars and he was unable to get one to drive within S.C. to get back to work! I will NEVER recommend Enterprise to anyone EVER! my e-mail is [protected]@yahoo.com we live in Waynesville, nc

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D. G. 3019
, US
May 06, 2019 9:53 am EDT

Enterprise regularly descriminates and picks and chooses it customers. Based on the color of their skin or their outward appearance.

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Enterprise Rent-A-Car cost

I had a stop over for 4 hours and I wanted to check my vacation home 4 miles from the airport. i am a member of Enterprise and thought they want my business so I did not check in advance. When I went to the window the cheapest car was starting at $90.00 for the day. I explained I need it for about 2hours and 16 miles of driving. They said $90.00 and that did not include taxes, fees or the gas. I rented cars for the weekend with unlimited miles for less. So I took my business somewhere else. I am no longer a Enterprise member.

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Enterprise Rent-A-Car returned damaged

I rented a vehicle online from Enterprise to be picked up upon arriving in Charleston. I arrived late into Charelston airport where the rental agency was located and proceeded to checkout in a 2012 Nissan Altima. The representative provided me with keys and said to walk out through the parking lot flashing the lights on the key fob to locate. Three days later I returned the vehicle and was greeted by the agent stating there is damage to the front right fender. While no damage was done or accident in which I was involved in, the Enterprise rep performed a background check on the vehicle and indicated no prior damage was reported therefore making me responsible. I was contacted by an adjustor (from Enterprise) suggesting that they would move forward with a claim to recover the costs for damages to the vehicle. I suggested that since the employee did not perform a walkthrough prior to renting the vehicle, the burden of proof would lie on Enterprise. Instead, the claims representative indicated that it not not Enterprise's policy to perform a walk through "when it is dark outside". What about when it is light outside? Is there a formal process and protocol that representatives must follow? I received no answer and was told that I would be hearing from Enterprise with the estimate of damages.

Does anyone have any information that I can use to support whether Enterprise bears any responsibility in this matter?

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James Omaha
, US
Jul 11, 2014 8:56 pm EDT
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100% argee

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CT60
, US
Jun 01, 2013 1:21 pm EDT

Enterprise called me after I returned a rental claiming I damaged it. I made a trip back to the rental office to see what he was talking about. There was a scuff on the front bumper. I told the rep the damage wasn't there when I picked it up, and the damage wasn't there when I dropped it off. I asked the rep, "how do I know you didn't damage the car when trying to move it in this cubicle of a parking lot? The car is not in the same spot where I dropped it off at." The rep, like a broken record kept saying, "you're responsible for the damage." The rep resorted to a technicality - my initials on the contract agreeing there was no damage at the start of rental period. This is clearly a common business practice to increase profits - if you decline their insurance coverage on the rental, they blame you for damage you didn't cause. Then, the next technicality. If you return the vehicle after or before hours, you are responsible for the vehicle even with it being on their property. So lets get this straight. I returned the vehicle before office hours so I stay within the rental period and avoid being charged extra hours or an extra day. Had I waited for the office to open, I would have been over the rental period. More money for Enterprise. Like magic, there is damage to the car that has been moved from the place I parked it when I left it. But of course, Enterprise didn't damage it. Or did they? Or was it there already? The car was back in the care, custody and control of Enterprise and moved.

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MZJLWS
Greenville, US
Jan 17, 2013 2:39 pm EST
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I have NEVER rented a car from Enterprise and the agent/rep didn't walk out & do a inspection of the vehicle before placing the keys in my hand...I have always used Enterprise and have never had a issue such as this one. For I will NEVER EVER leave without a inspection of a vehicle for this reason being...Seem as someone was in a hurry perhaps time for he/she to get of work or perhaps YOU...And the fact that Enterprises have your signature stating if the vehicle is return with damage you're held responsible for the damages, and quick walk through would have prevented this, since this was not done and should have been I really don't know who at fault, its your words against the rep that rented you the vehicle...But if I was you I would argue the fact that he/she failed to do walk through inspection of the vehicle, for I do know that is part of their job description upon renting and checking the vehicle back in...Good Luck!

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Enterprise Rent-A-Car damage done to vehicle that was not done by me

I recieved a rental car from insurance through Enterprise Rental Car. I picked up original vehicle on Friday and reaized that I would like something a little more gas efficient so I went to other enterprise location to "swap" for another vehicle that was better gas efficient than the one I had. The did not give me seperate paper work only made notes on the carbon copy they had previously given me. When I go to turn it in they inform me that there is "damage" to the vehicle. They bill me $500 dollars and are trying to get claim with my insurance. I did not have the carbon copy that they signed off on and they do not have a copy of the documentation either. The ball was dropped on this situation, but now I am liable for this matter and I am upset about this. They are acting like because I don't have the copy I am responsible for this incident.

I need this issue resolved and I need it resolved quickly. I am very disappointed at how this situation has been handled so far and am hoping for a speedy and expedited response to this situation.

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Enterprise Rent-A-Car tolls

I received a letter in the mail today telling me I missed a toll charge of $0.30 and there would be a fee of $17. A total of $17.30 would automatically be charged to my card on file. I've left a message at the number provided in the letter and of course received no reply. I do not think this is acceptable and I will be taking action with my credit card company for unauthorized charges to my card. I will NEVER use Enterprise again. The letter starts off with "We continue to look for ways to deliver the kind of service and products that bring customer like you back again." I'm no marketing specialist, but I think you're on the wrong track!

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Enterprise Rent-A-Car toll violation

I recieved a letter from Enterprise stating I had a Toll Violation. The only thing I get from them is an Enterprise Receipt. Since I did not go anywhere near this toll location (Baltimore, Maryland) I can't believe they are just arbitrarly charging me this fee with no proof that my rental car was even there. IS ENTERPRISE SLAPPING JUST ANY CUSTOMER WITH THEIR TOLL CHARGES WITHOUT PROOF THAT THEY HAVE THE CORRECT RENTAL? Obviously there was no EZ-Pass device on my rental so for the state to charge Enterprise and Enterprise to come to me, I need to see a dated license plate picture on my rental from the Toll location. If Enterprise is going to charge me then they need proof that the car was the same one I was driving with a picture. Otherwise they are just passing on a toll violation to customers without concern for thier customer. You can't just send a reciept and think this is legal.

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Update by Washgas
Dec 19, 2012 10:19 am EST

"so yeah they can". Taken out of context, you are correct. Pointless but correct... save it.

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Anthony Simpson
,
May 06, 2008 12:37 pm EDT

My mother rented a van from them several weeks ago for a work trip to New York. My mother brought the car home Friday night. Saturday morning my dad came home from work and my mother told him that she got a message saying that the oil needs changed. Me and my dad took a look at the Van. I noticed something was wrong and told my dad. The van had on the front two DIFFERENT tires which is dangerous. Plus the van dirty. We took the Van back and got another Van which had all the correct tires but the van was dirty.

When my mother took the car back she told them this and the person asked "How she liked the van?"

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dennis_bc
columbia, US
Jul 28, 2012 4:00 pm EDT
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I recently rented a car from Enterprise in April and drove to chicago and paid the toll after returning from my journey but unfortunately put in the wrong regstration plate no and I've the email and bank statement as proof of payment and when I called the toll I was told yes I did pay but enterprise will have to contact them for a refund.When I tried contacting the phone no on the enterprise letter nobody seem to pick it up.I'm very disappointed in enterprise - used to use Hertz and they would always mail me the toll violation without charging and if that had happened I would have had none of these problems..Now I'm stuck with a $ 130 charge.

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Efllkin
Lakeside, US
Jul 28, 2012 7:41 pm EDT

Iron and Paul are gay lovers.

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dennis_bc
columbia, US
Jul 28, 2012 4:30 pm EDT
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That should have read as comments and not compalints the second time ha ha ha !

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dennis_bc
columbia, US
Jul 28, 2012 4:29 pm EDT
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For a person with no complaints but around 890 complaints Brenda you must be leading a pathetic life.Truly feel sorry for you

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dennis_bc
columbia, US
Jul 28, 2012 4:20 pm EDT
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mr j I think you need to get a good english teacher

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maj james
, US
Jul 28, 2012 4:06 pm EDT

That'll teach you to put in the wrong information, won't it.

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Enterprise Rent-A-Car deposit refund

I cant understand why it takes enterprise rent a car a minute to hold or withdraw money from my account for car rental but it takes days and weeks to return my $150 deposit back to my account. Can somebody explain why to me?

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Becca Baker
, US
Jun 30, 2022 10:50 am EDT

It's been 8 business days since I returned my rental and I have not gotten my deposit back. My bank says they can't help me. This really upsets me because I had a very pleased experience picking up and dropping off.

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eli bencomo
, US
Jun 15, 2022 5:45 pm EDT

Returned the car back with some gas in it because when I picked it up, it didn't have any. Come back that following Monday it was closed and now one answered to let them know I'm coming in hot and late. They said they process it and told me it was now on my account. Never saw a deposit or even a pending one. Neither did Regions Bank, and I was sitting there talking to the representative of Enterprise with the them. Enterprise rep was telling to wait and it's not their fault. Regions was doing there job and while it might take 5 to 10 days, there should still be a reason as to why it would take that long. It should not take that long, maybe...maybe 2 days max. I will never rent from Enterprise again and even before that I had issues with this company. Last vehicle had left overs from weed in the console and being in law enforcement, I had to call my big wig and tell them what was up. Poor work and business ethic and no regard for customers well being.

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Alamo Rent A Car
St. Louis, US
Jun 21, 2022 1:44 pm EDT
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ell bencomo, thank you for your feedback. We'd like the chance to address this with you directly. Please email care@alamo.com with the information above, your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.

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Meekmeekluv
, US
Nov 25, 2018 3:15 am EST
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I’m having the same problem rented a car on nov 21 and returned it on the 23 of 2018 drop car off clean and full of gas also was told I would be receiving my full deposit back . I called the bank to see what’s going on and was told a lot of Bank of America customers are have problems getting their money back from enterprise. I don’t understand they can take ur money in minutes but take forever to get it back. This will be my last time doing business with them I will be giving them a bad review after seeing I’m nt the only one.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Nov 28, 2018 2:52 pm EST
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Meekmeekluv, the deposit is released on the same day you return the vehicle. How fast you see it available is determined by your bank. Are you waiting for you deposit to be returned? We'd be happy to check on the process for you. To do so, please email ehiescalationscc@mailca.custhelp.com with your contact information, reservation or rental agreement number, the exact rental office location, the complete details. We look forward to hearing from you soon. –Carol H.

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YoRod
Philadelphia, US
May 07, 2021 11:37 am EDT
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I am currently having this same problem . I returned the car on April 7th 2021 and today May 7th I have yet to see the deposit . Everything is done via email therefore I have to wait to hear from someone (which has taken forever ) I’m currently on hold as I type . Did a 3 way with my bank and the credit department to which my bank verified nothing has been received and I am still getting the run around . This is pathetic and for better words anyway I will never rent again from enterprise. Mind you I payed over $2, 500 for a 28 day rental . My money was taken but can’t refund me my deposit on time . No one knows now what happened ..

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
May 07, 2021 3:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of YoRod

YoRod, this team is happy to take a closer look at your rental in order to help and provide some answers. Please email Care@Enterprise.com with your contact telephone number, email address, exact rental office location, and your reservation and rental agreement number. Thank you! – Carol H.

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Nico Morris
, US
Aug 24, 2021 4:21 pm EDT

Maybe it used to be returned the day you finish the contract but it's clearly not that way. My credit card is instant, they do not hold funds. I've talked with them. Im still waiting for you guys to release my $300 deposit. I had to turn around & re-rent the same vehicle the day I finished a 30 day use & pay another $300. So currently enterprise has $600 worth of deposits from me for the same car all because they can't extend a rental beyond 30 days.

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Aug 26, 2021 1:31 pm EDT
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Nico Morris, if you'd like us to look into this with you please email Care@Enterprise.com with your contact telephone number, email address, exact rental office location, and your reservation and rental agreement number. Thank you. – Carol H.

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Jennicam
, US
Nov 21, 2018 9:41 am EST

Wow so not getting a refund is normal for enterprise I rented my car took it back on 11-9-18 and still no refund they now tell me mam we refunded your deposit its on your bank side so I called the bank and the bank said they have no control over the refund and it should only take no more than 5 business days to put it back on my card I have called several times and the employees just give me a sorry we have no control over where your money is I asked for a number from the manager and he said that it's now visas problem no sorry Enterprise when you take someone's money you are the one responsible for making sure the money is placed back on the card .I find that someone is enjoying my deposit and because I did not get my refund my family suffers no meal for thanksgiving .I will never trust Enterprise liked the car hate the customer service I received .I will not stop in tell I receive my refund sorry very bad business so I say if I did not return the car on time you would seek legal action so maybe I should seek legal action because you took my money and have not returned it on time .11-21-2018

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Nov 28, 2018 2:54 pm EST
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Replying to comment of Jennicam

Jennicam, we'd be happy to check on the process for you. To do so, please email ehiescalationscc@mailca.custhelp.com with your contact information, reservation or rental agreement number, the exact rental office location, the complete details. We look forward to hearing from you soon. –Carol H.

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TReedWright
, US
Oct 26, 2017 12:57 pm EDT

The enterprise in chesapeak on western branch blvd is shady. They have NO GOOD CUSTOMER SERVICE. They are liars i will never rent from them again. Matt the manager and Jessie whoever her manly looking as is, has a nasty attitude none of them including the Puerto Rican manager chic is has horrible customer service. Im going on facebook and warn them to never go to enterpriae espicially in Chesapeake. Still waiting on my deposit

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Nov 07, 2017 1:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

TReedWright, Enterprise thanks you for your comments. We'd like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.

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Alberta33
, US
Oct 10, 2017 11:06 pm EDT

I was an Uber Enterprise partner until it abruptly ended in Sept. I received an email from UBER Enterprise stating we would get our refunds back within 7 to 10 business days. It has been almost 30 days and NO CHECK! I have repeatedly called and complained 10 times to enterprise with reps that don't have any relevant info, on top of that a lackadaisical uber enterprise branch manager that is either incompetent or could care less. This is getting so ridiculous! Enterprise never has any answers when it came to the Uber Enterprise partnership, and the Regional manager was scheduled to call me 4 times now..I'll hold. I have rented from them for 13 years and never knew they were this terrible. I'm never renting again, nor would I suggest it to anyone. I'm in progress of starting litigation if neccesary, and to me that's pathetic. #Neveragain!

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Oct 12, 2017 1:21 pm EDT
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Replying to comment of Alberta33

Alberta33, we'd like to have a closer look at this for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact office location, rental contract information and the details above so we can address this for you. Thank you. – Carol H.

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Don Lawrance
, US
Sep 27, 2017 7:34 am EDT

My wife was rear-ended on her way to work this morning in a rental from Enterprise. The other driver was at fault. I'm very curious what will happen when she informs them about the incident? We had to give a $200. deposit. Plus we used our own insurance. We have a lawyer already so if we can't get the refund back quickly to put towards the deductible for our insurance, as I'm assuming we will have to pay to get it fixed, we will inform them as well as the BBB and local newspaper.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Sep 28, 2017 8:24 am EDT
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Don Lawrance, thank you for bringing this to our attention. We'd like to help put you in touch with the proper management team so this can addressed for you promptly. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this with you. Thank you. – Carol H.

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Sheri Whipp
, US
Aug 28, 2017 10:10 am EDT

I returned my car on Friday morning. It is Monday and no money yet. My bank account has $1.42 in it. It should be returned the day the car is brought back. Grrrrr.

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Aug 31, 2017 10:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sheri Whipp, we appreciate it when customers tell us about their experiences. We would like to look into this further for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement or reservation numbers, and the details above so we can address this for you quickly. Thank you. – Carol H.

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George Solemnidad
, US
Aug 25, 2017 11:34 pm EDT

iT'S BEEN OVER 7 DAYS AND MY DEPOSIT HAS NOT COME BACK FROM ENTERPRISE RENT A CAR THAT IS SO BAD WAITING FOR A DEPOSIT!

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Aug 31, 2017 10:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

George Solemnidad, I assure you that it's never our intention to inconvenience our customers. We would like to look into your billing concern for you. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement or reservation numbers, and the details above so we can address this promptly. Thank you. – Carol H.

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madasshit
, US
Aug 09, 2017 9:37 am EDT

I rented a car from Enterprise located at Radisson - Crystal City
2020 Jefferson Davis Hwy
Arlington, VA 22202
Its been over a week and i am still waiting for my deposit to be returned to my account. When i call, i am told that the accountant said has been sent and its a problem with my bank. There was no problem with the bank when i rented the car. The money was taken out my account immediately, but now its a problem with the bank when its time for them to return the money. I bank of Bank of America, i contacted my bank and was told there is no pending transaction from Enterprise. I will be contacting news outlets and BBB regarding how Enterprise are scamming customers.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Aug 17, 2017 2:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of madasshit

madasshit, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. Thank you. – Carol H.

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10:18 am EST
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Enterprise Rent-A-Car illinois toll violation

After a rental in September out of Midway Airport, I received a letter from the Enterprise Rent-A-Car Violations office in Lombard alleging a toll violation and levying a $15 administration fee. You call the number, get 30 seconds to leave a message and maybe they will get back to you. This is exceedingly frustrating and a very poor way to treat a good customer. If i don't get satisfaction on this, I will cancel our 2 pending reservations (Thanksgiving and Christmas) and go elsewhere for future rentals.

The thing is, we had an Enterprise transponder on the dashboard when we went through the toll booth. I have the rental slip to prove this.
-Bo G.

Read full review of Enterprise Rent-A-Car
Update by Bo G.
Nov 09, 2012 3:46 pm EST

RESOLVED. The Lombard office eventually called me back. I explained that I had an i-pass supplied by Enterprise. The agent waived the charge. Done.

Update by Bo G.
Nov 09, 2012 3:41 pm EST

RESOLVED. The Lombard office called me back eventually. I directed the agent's attention to the rental agreement where it clearly shows that we had an Enterprise supplied i-pass transponder. She waived the charge. Done.

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Enterprise Rent-A-Car death threats by san fran, ca assistant manager

This is on imbd 'barak obama' board. It reports the activities of the enterprise assistant manager at the union square office in san francisco, ca, rodney a. Johnson. This involves many company resources and is on company time. It has been researched in prep for a federal complaint. He also goes on many imbalanced : homicidal, homophobic, leftist and racial rants. Police need to be involved as he appears to be a threat to others.

By benderthelovablerascal 6 hours ago (Fri oct 26 2012 02:27:09)
Updated fri oct 26 2012 02:29:45
_
Rodney a. Johnson, aka buckaroo bonzai 64, sent me this private message on a sock.

I'd love to kick your ugly face in and cut it to ribbons. Dumb c_nt
By mv8750 on sat oct 13 2012 16:09:40

Die painfully okay? Prefearbly by getting crushed to death in a
Garbage compactor, by getting your face cut to ribbons with a
Pocketknife, your head cracked open with a baseball bat, your stomach
Sliced open and your entrails spilled out, and your eyeballs ripped
Out of their sockets. *beep*

I really hope that you get curb-stomped. It'd be hilarious to see you
Begging for help, and then someone stomps on the back of your head,
Leaving you to die in horrible, agonizing pain. *beep*

Whatever. I can deal personally. Rodney, though, is a sick puppy who, as you may know, has cyber-stalked benji for years now. Out of curiosity, I google'd the text of the threat that he sent me, and found some pretty interesting things.

He has sent the same threat to many other people, including a prominent conservative blogger;

http://atlasshrugs2000.typepad.com/atlas_shrugs/2011/10/die-painfully- okay. Html

We know how rodney feels about ayn rand.
Anyway, the username gcord374 is almost certainly the namesake of a guitar string, and we know rodney plays bass thanks to his single "the patriot" http://www.youtube.com/watch?v=Jtea_DTdUCc&list=UUEaFEaryaSGqv5X9H nqpcow&index=30&feature=plcp
It also pops up on numerous other political-based websites.
Anyway, here's the kicker... His wife is a marriage counselor, among other things. http://therapists.psychologytoday.com/rms/name/Jyoti_Orsolya_Kalmar_MS, ma_san+francisco_california_124031

The only thing i've done so far is shoot that blogger an e-mail and let her know where exactly they are coming from in case she gets any more. I haven't done anything else.

So, should we leave it alone, or let her know what he's been up to?

Oh, and rodney, if this thread is deleted it's coming right back up, buddy. I'm sure you know how copy and paste works by now, with that mass threat and all.

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Enterprise Rent-A-Car assistant manager is posting death threats on line from work in san fran, ca

This is on IMBD 'BARAK OBAMA' board. It reports the activities of the Enterprise Assistant Manager at the Union Square office in San Francisco, CA, Rodney A. Johnson. This involves many company resources and is on company time. It has been researched in prep for a federal complaint. He also goes on many imbalanced : homicidal, homophobic, leftist and racial rants. Police need to be involved as he appears to be a threat to others.

by BenderTheLovableRascal 6 hours ago (Fri Oct 26 2012 02:27:09)
UPDATED Fri Oct 26 2012 02:29:45
________________________________________
Rodney A. Johnson, AKA Buckaroo Bonzai 64, sent me this private message on a sock.

I'd love to kick your ugly face in and cut it to ribbons. Dumb c_nt
by mv8750 on Sat Oct 13 2012 16:09:40

Die painfully okay? Prefearbly by getting crushed to death in a
garbage compactor, by getting your face cut to ribbons with a
pocketknife, your head cracked open with a baseball bat, your stomach
sliced open and your entrails spilled out, and your eyeballs ripped
out of their sockets. *beep*

I really hope that you get curb-stomped. It'd be hilarious to see you
begging for help, and then someone stomps on the back of your head,
leaving you to die in horrible, agonizing pain. *beep*

Whatever. I can deal personally. Rodney, though, is a sick puppy who, as you may know, has cyber-stalked Benji for years now. Out of curiosity, I google'd the text of the threat that he sent me, and found some pretty interesting things.

He has sent the same threat to many other people, including a prominent conservative blogger;

http://atlasshrugs2000.typepad.com/atlas_shrugs/2011/10/die-painfully- okay.html

We know how Rodney feels about Ayn Rand.
Anyway, the username gcord374 is almost certainly the namesake of a guitar string, and we know Rodney plays bass thanks to his single "The Patriot" http://www.youtube.com/watch?v=Jtea_DTdUCc&list=UUEaFEaryaSGqv5X9H NqPcow&index=30&feature=plcp
It also pops up on numerous other political-based websites.
Anyway, here's the kicker...his wife is a marriage counselor, among other things. http://therapists.psychologytoday.com/rms/name/Jyoti_Orsolya_Kalmar_MS, MA_San+Francisco_California_124031

The only thing I've done so far is shoot that blogger an e-mail and let her know where exactly they are coming from in case she gets any more. I haven't done anything else.

So, should we leave it alone, or let her know what he's been up to?

Oh, and Rodney, if this thread is deleted it's coming right back up, buddy. I'm sure you know how copy and paste works by now, with that mass threat and all.

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Enterprise Rent-A-Car illegal charge for illinois toll violatiions

Greetings,

I have read Your Compliants but listen to this. While we are Fighting with our Insurance Company to take care of Business after a Theft. We used up all of 45 days of Rental that The Insurance Company Paid. And now have paid over a Thousand Dollars out of Pocket. Anyway, We got the same Letter for a Illinois Toll from Enterprise. . And they threaten to charge my husband's card for the $15.00. but you see, We Never was in Ilinois. And I want to see a Picture that proves how we could be in Michigan and Illinois at the Same Time. I Pray that Everyone gets Full resitution! Pastor D.

Read full review of Enterprise Rent-A-Car
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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Enterprise Rent-A-Car contacts

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Website

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