Enterprise Rent-A-Car
reviews and complaints

Like some previous complaints we traveled to Chicago in an Enterprise car. We payed 5 or 6 tolls but we did miss one $.95 toll by going through the I-pass lane. We recently received a bill for $15.95 from Enterprise. Per the Illinois tollway website, nothing will happen until you miss 3 tolls in a 2 year period.

We are trying to figure out why a $15 fee is charged when Enterprise's office is in Lombard while the Illinois Tollway Association's office is in Downers Grove. We would be happy to pay the $.95 but were never given a chance by Enterprise. What is the point of a number to call if no one is ever there?

I Don't use credit cards anymore and don't believe in our banking industry at all. Now, I can not rent a car with good old American cash. Enterprise and other company are forcing me to have a credit card or no chance of getting service and this is Illegal. Just as some business will not take bills over $50 so does this mean money is no good or is it just another banking, insurance ploy to get more money from those who don't relize that they are being taken for a ride, no pun intended. As a paralegal in class this will be brought before my class for discussion and see what we can do. My goal is to stop all this bullying that our government and corperations are doing to those of use that seem to have no choice but, we do and I will be that activist once and for all

My husband and I are living in San Francisco. Last New year Eve we made a three days trip to Redondo Beach, CA.
We rented a small car for $25.00 per day from Enterprise at Redondo Beach, CA for only two days, actually 1.5 days.
We got the car on 12/31/2011 noon and returned the car on 1/1/2012. It was a plan and discussed with the manager of the rental shop.
The manager of rental car shop allowed and agreed with us to leave or return the car at the Best Western Redondo Beach Inn where we stayed during the trip.
A few weeks later, after we had flown back to San Francisco, we found out we got charged $390.30 for our rental car in the credit card billing statement.
After the surprised billing came, we tried hard to explained to Enterprise the mistake they made and the credit card company.
Unfortunately, Enterprise has refused to review the matter and faxed us a made up rental car billing statement. The statement has shown we rented the car for seven days instead of two days. The rental car shop insists that is a right billing statement.
We try to think what runs wrong. Then we felt we were cheated at the beginning of the rental car shop already. The reason we said that because when we gave our credit card to the manager, he charged us $390.30 before we drove the car. We asked him why you charged $390.30 that large amount for two days renting. Somehow the manager said this was a standard charge which would not go through to our credit card.
This rental car trouble has been bothered us for six months because we do not want to be whipped off. We found this rental company Enterprise through by the staff of Best Western Redondo Beach Inn. We have feeling the both Enterprise and the Best Western Redondo Beach Inn were together to help the tourists pay money should not be paid all the time.

So we rented a car from Enterprise for our road trip recently. The walk around was fine. I was told I'd get a Mazda 6, and when I got there, it was still not ready, but a Chevy Cruze was on it's way in from the body shop. It had been in a wreck (I'll get a carfax). A few hours into our trip, the bottom fell off. I called Enterprise and talked to their rep immediately, Aaron. When I got back, they accused me of being in an accident. They denied I called until I directly confronted the person I'd spoken to. The Manager, Carlos, was so rude, I had to get my husband to handle him before I started screaming. Then they said, we should have looked UNDER THE CAR BEFORE I signed off on it. --not on the "checklist". Apparently, it's a big scam if you google Enterprise/Insurance Scams. The manager continued to be so rude, saying things like "you don't shut up do you" and 'if you'd listen for a change" . Yes, I have it on recording because in Georgia, it is legal to do so. My husband came close to literally punching the guy. I will have to change the format of pictures and re-upload.

On 16th of Nov my Insurance Company arranged a rental car for from Enterprise as my own car was damaged. While I took the car the representative looked at the car and marked the existing damages in the car. But she didn’t look into car by sitting low. I also didn’t know that they should look by sitting low so that they can see the bottom panel below the door. There was damage already in the car’s bottom panel below the door which she didn’t notice. When I went to return the car there was another representative and he looked into the car by sitting low and found that damage.

I did mention to him that the lady didn’t look at the car the way you are doing it. That’s how she missed it. The damage was already present and I’m not responsible for that. The damage has rust on it, so that way you know it’s done long before. I’ve the picture of the damage. I had the vehicle only for 3 days. But he didn’t agree and said since it was not mentioned in the paper you have to be responsible for that. I’m just pissed about the fact because of one employee’s fault I’m responsible for a damage that I didn’t do. The matter is still with their claims department. But one thing for sure I’m never going to rent a car from Enterprise in future.

Whoever reading this make sure you really look into car while renting it thoroughly. Normal body scratch you would be able to see, but make sure you check the lower portion of the car.

I rented a car from enterprise in shelbyville Tenn. on 4/6/2012 for the weekend going to Alabama when i got upon the highway i could feel the front of the vehicle shake it made me very nervous so when i arrived in Alabama i called josh at the shelbyville branch and told him he said if i felt uncomfortable i could go to a branch in Alabama. so i did there was 1 girl there with no one else i told her what was going on she came out sat in car started it then turned it off and said i can give u another car so i agreed she was very sweet to us she vacuumed car and washed it for us. we left with the car she rented us well about 30 Min's later i realized i had left my phone charger in the other car i rushed back to get it she was gone there was a man outside cleaning other vehicles my husband told him about the charger the man said we already rented it. i said what what would u rent that vehicle if there is problems with the front end he had no response luckily he found my charger and put it back my problem with all this is the was a bad decision on her part to rent a car that is having problems like that how would the company feel is a family was in that car and wrecked hurting someone this really makes me rethink about renting from enterprise that could have been me and my family taking a car from u without checking out a car that came in with problems i have rented from enterprise for several yrs and this is really making me rethink my decisions on doing this again

I am being invoiced for damage to a rental car that happened after the car was returned. There was a small dent under the driver's side bumper when the car was returned, the employee found it when he got under the car. The damage I am being invoiced for is for obvious damage to the passenger's side fender and wheel, not at all what was found when the car was returned. The photos I was given were taken 3 days after the car was returned, and the car had 38 more miles although the body shop is only 0.6 miles from the branch. The branch manager will not return my calls and the Damage Recovery Unit tells me that there is nothing they can do. I have now been given an invoice that states I have 10 days to pay - for damage that very obviously was not there when the car was returned.

Beware of the 'damage' scam being run by Enterprise. If anything happens to the car while in your possession, Enterprise will charge you for it, even when it's not your fault. My recent experience involves the steel plate coming loose from under the engine and part of it started to drag on the ground. I stopped and saw what happened and then called Enterprise. They came out with an exchange vehicle, and almost immediately told me I would be responsible for the damage. The person accused me of hitting something on the road and, when I told him I hadn't, he essentially said "your a liar, and beside the car was fine when it left their office, so any damages that occur after that time are your responsibility."

After getting home, I started checking around the internet about Enterprise Rent-A-Car, and I discovered several hundred complaints from across the United States. From a number of different websites. Almost all of these on-line complaints were very similar to my complaint. So beware of this scam. If you must rent a car from them, I highly recommend paying for the additional insurance - mainly to protect yourself from this scam.

I had a car from ERAC for 13 days, which was nearly always parked in my drive way, parked rear in at work away from other cars, or parked at the end of the lot when out in public to avoid damage. Today I dropped off the car, with no issue. 6 Hours later I received a call from the ERAC in College Park, MD from Jeff stating they had the car and there was damage to the rear hatch below the window of a KIA Soul. He stated someone must have backed into me...Really Jeff? What type of vehicle can back in and hit a car 4 feet+ up and not do any other damage let alone a small crease. No problem he said, I had my rental coverage... Which I was told when I picked up the car would be $25. Not $25 a day, but $25. If I was told it would be $25 why in the world would I keep it (besides making sure I didn't get scammed on damages like the countless other people you can find on the Internet.

My issue is that this damage is bogus, and that I shouldn't have been charged $25 a day for this car. I was called one time over the entire 13 days with the car, despite the fact I originally took the car out for 1 day only. I wasn't called to be checked on before day 10, yet they found the time to authorize 6 holds on my credit account, 4 of which are over my limit (how does that work).

Watch out for this place, they are only out to take your money, not help you when you need it most.

On monday march 5th 2012 I rented a mini van from enterprise rent a car at their plymouth, michigan location. Prior to leaving the lot we did a walk thru. The front bumper was majorly cracked! I had to point that out the leasing agent, he never pointed it out! The back bumper had abrasions and scuff marks. I pointed it out to the agent say in “back bumper has scuff marks!” he noted this down on the agreement and then proceeded to try to sell me on every single supplemental service he could, insurance, roadside service and some other insurance. I declined and he was not to happy. The rental was for $175 for the week (All inclusive). The print out came as $195. I told him this was incorrect and he said they would adjust it when I returned. I rented (Signed out) the van and left. Upon returning the vehicle, the same agent inspected the van and called out one of the scuff marks as damage. Claiming that it was fresh! What are we talking about a scuff mark or sushi? Fresh! The white colored van had not been washed in a week. Any scratched or marks were going to collect road grime! Apparently they have some tool to measure blemishes and anything outside of the tool is considered “damage”! Well the leasing agent and his manger refused to accept that it was pre existing issue and I paid the rental charges, the insurance deductable which should have been $250 but the held $500 along with sharing any insurance information that they wanted. Also I had to go thru a whole story of the wrong rental rate being charged before they would adjust it.
I will never go back to rent from this company ever again and am making it my mission to share this on as many sites as I can. I will be darned if I am going to be taken advantage off. The so called damage is the length of 1 ½ credit cards! I took photos and any one I show them to laughed!
Lesson to be learned
Avoid doing business with these shysters i. E. Enterprise rent a car
Take pictures of the damage with the agent in them as proof prior to leaving with the rental
Ask them what constitutes damage and using that as the guideline go over vehicle pointing out every single blemish you see no matter how small. Don’t be rushed, make the agent earn their pay and work for the scam they a re pulling.

Very poor customer service, I rented a vehicle due to an accident in our family car. The insurance paid $25.00 per day and that would cover the smaller car. The outlet did not have one in that price range (they said) and charged us for a larger vehicle that exceeded the amount paid by the insurance. I am older and needed our daughter to drive (she is 37) so I called and received a very curt, rude reply from David..How old is she? David asked, and that will be $10 more per day and you have to come in to arrange this (40 mile round trip). When I protested, David just replied “I don’t make the rules” Well David and enterprise I do make my rules and rule # 1 is that I will not rent from your company ever again and will tell others about this as often s I can. By the way the book in the lobby about your great customer service needs to be removed as it is a lie!. Bob Jernigan

Seems like this is a common complaint and I'm hoping this grabs the attention of an Enterprise representative like some other posts I've seen. Long story short, I was conducting business out of state and I wasn't used to paying tolls and happened to pass (2) $.40 tolls. So, after spending countless time finding out where and how to pay these IL state tolls, I went on the Illinois Toll way website THE DAY OF THE INCIDENT and paid the whopping $.80. I have confirmation emails from the Illinois Toll way and everything. This was back in September by the way. Fast forward to beginning of January...I get this Enterprise letter stating THEY paid the tolls and THEY are going to charge me $15 as an admin fee if I don't reach them within 15 days. Here's the problem...NO ONE ANSWERS THE PHONE. The only contact info on this letter is a number that goes straight into a voicemail of some sort. Extremely disappointed with this service and I've been using Enterprise for years. I'm a very busy traveling professional and tracking down someone is the very last thing I want to do. Unless someone resolves this issue I will never be using them again and I will pass this experience along to others I come in contact with…

On October 12, 2011, our car which was parked leagally on the corner of Weddington and Sepulveda Blvd in Van Nuys, CA, was struck and damaged considerably by Rafhael Sasson of 8745 Rosewood Ave, Hollywood 90048 (Driver License #B7436848) who was driving a rented truck from Enterprise rental company in Gardena, Ca. This person (Rafhael Sasson) then sped off, but not before a witness was able to identify the truck and license plate. The white bobtail truck had the remains of a Classic Party Rental logo on the side.

After filing a claim with RIS Rental Insurance Services, Inc., they denied our claim for damages. Any reasonable person would agree that with a copy of the rental contract from the driver, together with witness information and identification of the truck, that this claim is valid. Enterprise Rental has scammed me, is responsible for damaging my car, and yet there is nothing I can do about it.

Loooong story short: After trying to force me into a huge van (mind you, I’m a student that needed a car for city-driving after my car was totaled by another driver) – the guy told me he could ‘upgrade me’ to an Impala for the trouble of having to go to another shop for a car. It was near closing time, so he had me initial a contract outside in the parking lot – in the DARK, while telling me – your options for insurance are partial or full. I told him, I already have insurance and I cannot afford to add more, but if a minimum is REQUIRED, then I have no choice.

He said, “OK, partial, that is the minimum”. AFter I get a bill for almost $400.00 for 2 weeks, I call and ask to have the charges itemized, and read the entire contract, and find that it was all optional – but no refunds here. I was on the phone with 2 managers for over an hour, and no result.

I reserved a car with Enterprise for 3 days and within hours of receiving the car it was illegally towed.Four months pregnant in the highest crime rate city in the state I was left to catch a cab to the nearest hotel. I called Enterprise immediately to inform them on the towing. As a paying customer I was not accommodated with another rental and as the Enterprise slogans says "We'll pick you up" they failed miserably at this also. After being given no options I was forced to get on a 10 hour Greyhound back to my home.Sickened by the lack of customer service I experienced I was hospitalized for stress and the health of my unborn.I contacted the corporate office in St. Louis, MO and let them hear this appalling situation they for once seemed to be to interested on resolving my problem. Now 7 days $575 later the car has just been released from the impound and I'm stuck with a $120 rental fee, $100 deposit taken from me, $400 impound fee that was 6 days overdue on behalf of Enterprise.I will continue publicly with my story until it has been properly resolved on all ends.

I rented a car and was called to come by and re-new the contract to ensure all my information was still current, I explained to the person who called all of it was the same. Today I received a called stating that if I did not return the car by tomorrow when they open I would be charged with STEALING the car!
My charges are paid in full, and I have been a long term customer yet I am totaly disrespected and accused of being a car theif. Brent said he would take out the appropriate papers and report that the car had been stolen, because the contract had no been renewed. There should be some large sign to warn customers they will be accused of being car thieves and treated like one if they deal with this particular location. I am returning the car and don't plan on going to that location again, next time I will go to Budget at the airport they have great rates and I haven't heard of them accusing their customerts of being Car Thieves! To me this is a very serious charge/accusation I am definetly not a car theif and the idea alone of being called such a thing does not sit will with me. There should be some type of notice at the business stating you are required to come back in and renew your contract every so many days or you will be considered a car theif.

Have the same problem as other renters: they will not answer the phone or return calls...on an Illinois toll fee that I paid right after I got in the wrong lane. Paid it on my iPhone, and got confirmations from both the Illinois Tollway thanking me for my payment and the payment on my Amex account. To make matters worse, the form letter was sent to me in snail mail on 12/6/11, but I did not receive it until last week. Says I only have 15 days to respond or my card will be billed. This is the worse customer service I have ever experienced; my company set up this rental. This is criminal. I will have to fight this for a while now, as no one returns my calls.

Send me the violation via email, so i can send you proof I paid this violation. Answer the phone live. Never again, unless resolved.