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4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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12:00 am EST

Enterprise Rent-A-Car positive complaint

I had a problem when I rented a car from the Enterprise in Farmington. I finally called the corporate office and spoke to a young lady named Amanda. She was very nice and pleasant. I started to get a little angry but she calmed me down and explained to me the situation. It was like she was trained to do so. I felt very comfortable listening to her talk. If every person that works for Enterprise is nice like her, they have a good thing going. When we got off the phone I felt so good about myself. Someone should tell that girl that she is doing a great job.

Richard H.

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Dolores Trujillo
,
Dec 07, 2007 7:03 am EST

Enterprise is taking advantage of the consumers. Here's our deal. Our Insurance Agency arranged with Enterprise a rental car within the price amount to be paid by the Insurance, while our vehicle was getting repaired. Enterprise requested a card for file, which I can understand. They immediately withdrew $50 twice and credited us back that same day. Okay now they have $50 from us as a "down pmt" to be returned upon return of the vehicle. The rental was picked up at the Auto Collision place where the Enterprise representative met us and others with pre-prepared paperwork. When we returned the vehicle, the auto body shop indicated we leave the vehicle there. I asked that someone inspect the vehicle. The gentleman there did the inspection. I then immediately called Enterprise and told them we dropped the car off at the body shop where they told us to leave it and the guy there did the inspection and everything looked good. I asked about getting our $50 back; he said he would be on his way to pick up the car and once he got back to their place of business he would credit us back. Well low and behold, instead of crediting us back $50 - they charged an additional $285.97 without notice! When I found this out, I immediately called... took several phone calls, nonetheless they indicated we obtained additional insurance. We never requested additional insurance! and further more, the Insurance made the arrangements. I am fighting with them now to get our $335.97 back. Plus they didn't even notify us of the additional charge. Do they think because they have a card on file, they can charge whatever the hell they want! I think their outta be a class action lawsuit! (I will check into this, my daughter works for a good lawyer).

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Bill Stevens
,
Nov 30, 2007 6:45 pm EST

I rented a car on 11/15/07, with billing to be handled by my Insurance. When I retuned my vehicle on 11/27/07, I was informed that I had out of pocket costs totaling $280.15.

Apparently, I was covered for a vehicle @ $27.99 per day and I was rented a car @ $47.99 per day. I was unaware that the insurance company did not cover the car I rented in full as I was told the vehicle rented was comparable to my personal vehicle.

When I attempted to discuss this issue with Matt, the Rancho Santa Margarita Branch Manager, he became belligerent and argumentative.

Matt had indicated that because he had circled the amounts on the right had side of the rental agreement that I understood I was renting a car that was not covered in full by the insurance company. I submit that the amounts in this column, to the consumer, are ambiguous at best. In any event, the amounts were not discussed as he claims. Furthermore, the amounts in the column do not clearly indicate what the charges are for. In fact, five out the six entries in that column, with the exception of the fuel cost line, mean nothing to the consumer.

The verbal representation made to me at the time of rental did not indicate that I would be responsible for any rental charges. Furthermore, I signed or initialed seven items on the rental agreement indicating agreement to the terms. I would think that I would have been asked to initial or sign the daily rental amount when two different amounts appeared on the contract.

Enterprise employs of a bunch of scam artists who engage in predatory practices and the parent company ought to be ashamed.

I sent them a letter to their customer service address and what a surprise, no response.

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Joe Kennedy
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Jul 12, 2007 12:50 pm EDT

I rented a car for a day to visit my brother as he was having open heart surgery about 200 miles from my home. The surgery was delayed so I informed them of it and asked if returned the car in the morning would their be any additional charges. she said there actually would be a 19.30 credit to my account after the question , her statement was true, but not the correct answer. I returned the car the following morning at 9am as she had specified and the "credit" was a actually what was left of a 100 deposit they charged me the previous day. had I known they were going to charge me another day for the rental, insurance and damage waiver. I would have returned it later in the day instead of rushing to get there at 9 am. I felt I was mislead because my question was specific. "will I be charged additional if I bring in the car later " I read the fine print and it says they can charge for that. They also charged me for a gallon or two of gas though I has filled the tank as well, AND when i gave back my sheet at check in, there was scribbled in something about a 100 detail charge for smoking, something that I never agreed to or even was aware of. These people will squeeze every dime from you that they can get. They were nice to me, but so what!

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My full name
,
Jun 02, 2007 7:50 am EDT

They may be nice but their prices are a rip! $635 for a week and four days in a compact! What a rip off!

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The complaint has been investigated and resolved to the customer’s satisfaction.
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Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car very poor service!

Below you will see a string of emails sent to the enterprise rent a car's customer service.

Email number 1

Customer (xxxxxxxxxxxxxxx) 12/15/2006 02:30 pm
I am a customer of the enterprise location on drake road in farmington hills michigan.

In my opinion I received extremely poor service. I rented a car due to a car accident. I arrive at your location and rented a vehicle. I had the insurance claim number, location of where the car was being repaired, drivers license, and my insurance. about one week into my rental I started to recieve calls about not having the proper information in my file. I politely called back jeff, the manager and gave him the information again. then a few days later he called me back requesting the very same information that I gave him the first time he called. then a few more days went by and he called me again, this time to told him to email me the questions, again they were the same questions that I answered now two times. for the third time I responded with the information. then on december 13th, 2006 I arrived home from work to another message for me to call jeff because he needed the claim number, and the location of the collision shop. this time I called him back to tell him that I already gave him the information and that I would not furnish it for a fourth time. then just yesterday I received a call from someone else at the office his name was mike who requested the information for a fifth time. this is getting to the point that you are harassing me. I think that jeff, mike and the girl that rented me the vehicle to begin with needs to either take better notes and get things done right the first time not five times later or they need to find another line of work. I have never in my life ever seen such incompentence.

I would appreciate a call from your corporate headquarters so that I can elaborate further.

Their response:
Thank you for bringing your concern to our attention.

Complete customer satisfaction is our number one priority at enterprise and we assure you that we are working to resolve your situation. your message and information has been sent to kenneth kamba our regional vice president, and someone will be contacting you shortly. if you would like to contact us directly, call [protected]. also, you can find additional information by logging on to www.enterprise.com, and going to the about us section. there you can click on contact us, or the press room/faq’s for more information that might be helpful.

Thank you, and we look forward to working with you to resolve your concern.

The problem I had was that I never received a call from that individual and they listed a number on the email that does not even exist. they really don't want to deal with problems they only want to push them aside and hope they go away. here is my response to the email they sent me:

I received this email from monica who said that kenneth kamba was going to be contacting me shortly. I have not yet received a call from him and it is now wednesday afternoon the 20th of december. not only have I not received a call from him but the number that you listed on the email "[protected]" is not even a working number. apparently enterprise rent a car resolves issues by making the executives not even reachable. this is only an extension of your poor service. I would appreciate a call from your corporate headquarters before the end of the week.

Read full review of Enterprise Rent-A-Car and 43 comments
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HarryMacGun
, US
Nov 13, 2023 7:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

RA# 29GL55

When I picked up my rental car there was only 3.1 gallons of gas in the tank. When I returned the vehicle there was in excess of 9 gallons in the tank. I want reimbursed for the additional 6 gallons of fuel that I put in the car! Your local office refuses to do so.

Location:

55 11th Street

Pittsburgh, PA 15222

[protected]

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dappiesue bell
, US
Oct 22, 2023 10:26 pm EDT

Booked reservation. The car was not ready as agreed. When became available they gave to another customer. I waited over 2 hours and never received a vehicle

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SP May
Kirkland, US
Oct 11, 2023 8:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I rented a car from them 6/29/2023 and returned the car 8/1/2023. After then, I got charged on my credit card on 8/9/2023 with the amount of $16.60 as "enterprise rent a car". I called them and they told me it was toll. And then I got another charge of the same amount on my credit card again on 9/29/2023 as "ERAC TOLL". They duplicate the charges.

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Lisa Turner35
Montgomery, US
Sep 12, 2023 2:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Whoever this jasmine lady is very rude nasty and the guy Kendall Haynes is a good [censored] worker but she going to mess that up with the attitude etc. She making that branch go down sad.com smdh.

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lynnejada
NORTH VANCOUVER, CA
Sep 12, 2023 10:42 am EDT

I rented a car from this location. I called & talked to the assistant manger and explained I was filling up the car with gas & I would like to drop car at the London Airport instead of at 288 Horton Street. He said no problem. I now have a charge of $125 that I was not told about.

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Elvira Sierra
, US
Aug 20, 2023 6:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I’m a corporate account with the state of California renting every week branch manager at the Livermore office told an employee to not skip anybody in line and not to help me so I waited for almost an hour and then other people after me were getting help with a intermediate car they were leaving before me.

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Freddie Martin
, US
Aug 08, 2023 8:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We had to rent a car since our automobile was in an accident. our insurance company send us to Enterprise. Needless to say our car wasnt done within the

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Ryan Ramirez
, US
Jun 04, 2023 1:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am wrongfully being charged for a citation that could NOT have been me.

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Sina50
Charlotte, US
May 13, 2023 11:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good morning,

No one has called me in reference to you guys taking my money of almost over $800 and can’t tell me why. I am very upset over this and have complained several times to several people and no one has resolved this only ignored me. I need help and no one cares.

[edited]

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Dustin Haux
Holly, US
Apr 20, 2023 12:35 am EDT

We returned the car after the check engine light came on and got our money back for remaining days and our deposit. 5 weeks later I received an email saying I owed 350.00 for the part that caused the check engine light. How am I responsible for normal wear and tear.

Date of returned vehicle was Feb. 2023

Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

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