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Enterprise Rent-A-Car Complaints Summary

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Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 933

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2:53 pm EDT
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Enterprise Rent-A-Car 200.00 hold from credit card

On September 1st, 2009, I turn in my vehicle in for repairs at wade #1 in Waco, TX; I was authorized by State Farm insurance company claims department to take a rental vehicle from enterprise while repairs were done to my vehicle. I was asked to live a deposit of $50.00 for a car rental, which I did with a credit card.

I returned the vehicle on September 3rd, 2009 and I was then informed by the enterprise agent that a $200. 00 hold had been placed on my credit card. Of course this was done without prior knowledge and without my consent.

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5:28 pm EDT
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Enterprise Rent-A-Car lack of commitment

On Thursday August 6th I went on line to rent a car from Enterprise Car Rental Company. They were running a three day special for 21.84 per day. I needed the car for four days so reserved it one day at 43.69 and the other three days for 21.84 per day. The total price for all four days was 123.23.

I asked for a premier car. I was supposed to pick the car up at noon August 13th. However, on the morning of August 13th I received a call from Enterprise advising me they did not have a premier car but I could have one of the lower class. I had a confirmation number (RSHJWC) for a premier car but they could not provide me with one. They did however, offer me a volkswagen beetle.

Thanks but no thanks. I cancelled the reservation and had to change my weekend plans.

This is not a good way to do business. I have rented from Enterprise several times in the past and have been very pleased. Not this time.

Signed, disappointed in Enterprise

George Trent

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George Trent, Sr.
Sevierville, US
Aug 20, 2009 3:52 pm EDT

This is a follow up to my complaint about Enterprise Rental. As stated previously I was supposed to have picked up my rental car on Thursday at noon. Enterprise could not provide me with a premier automobile as requested. Therefore, I cancelled our contract.

When I went home I filed the aforementioned complaint. The next day Mr. Tim Romero, Vice-president for Enterprise, phoned me about my complaint. I explained again what my problem was. He apologized to me and asked if there was anything he could do. I stated, "not at this time." I appreciate his prompt attention to my complaint. I will no doubt rent from Enterprise again as their office is close to my home. I hope things work out better next time.

George Trent

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9:03 pm EDT
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Enterprise Rent-A-Car poor service

On Saturday, July 18, 2009, I had an auto accident as I was heading back home out of state. The car had to be towed, and my insurance agent told me all that I had to do was call Enterprise Rent A Car, since they were the rental company of choice. I had called the Enterprise Rent A Car national office, explained the situation, and they told me to go to the Myrtle Beach Airport location to pick up a car. They even gave me a confirmation number. I had to pay for a taxi to take me and my sister to the airport. When I arrived at the airport, I was told by the clerk that I was at the wrong location to get my car. I had to go to a different Enterprise to get a car. So I called the taxi company again, and got to the correct location. When I arrived at the correct location, I was met by an associate, told her that I had gotten a confirmation and was there to pick up a car. This location closes at 1:00 PM on Saturdays, and we arrived at 12:45. I told the girl my name, gave her my confirmation number and was ready to get a car. She asked to see my drivers license and a credit card. I handed her both. My credit card is a credit/debit card. Told me that she could not use that, and that it had to be a major credit card. Explained that I didn't have a major credit card. She told me that she couldnt rent me a car because of that. I called my agent again, who offered to put any charges on my insurance companys' card to confirm rental, she told him NO. This girl, Kristen, had no sensitivity that my sister and I were stranded in Myrtle Beach with no way home. She was just ready to go home and she didnt care. She made NO attempts to offer any type of assistance or what other means were available. Thank GOD for Allegiant Airlines, who had extremely cheap flights the next day for us to go home. I just feel that Enterprise Rent A Car showed VERY POOR customer service.

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anonyMiss
San Diego, US
Aug 07, 2009 10:19 pm EDT
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Actually nonnie, a debit card is NOT considered a major credit card. Debit card rentals hold increased liability and many rental agencies will not use them. The agent would have probably gotten fired if she rented to your card or the insurance companies card (as they were not present). I'm sorry abut your ordeal and your expreience, but you can try to contact Enterprise corporate for a solution.

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6:14 pm EDT
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Enterprise Rent-A-Car worst company ever

I rented my car from Cider city airport location to drive down to Bryce and Escalante. On the second day the car broke down. Luckly I made it to my hotel. I called them to tow the car and get me a new car. First the lady gave me a real attitude. She would not help at all. Then she said that I would have to wait for 4 days before she could get me to Cider city. I would not only loose my air ticket but also she was not sure how she would get me to cider city. I was on the phone for 3 hours with them and got no help. They are the worst company ever. Please do not ever rent from them.

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desmond jamison
Moreno Valley, US
May 10, 2010 7:54 pm EDT

I went to the sunnymead office in moreno valley, before i was to pick -up my car..I had to get utility bill to prove i live in moreno valley..let alone i have a debit card or cash in my pocket I know there are policy but come on let have them posted, if i was to pick a car at the airport..would they tell me to go back home and get a phone bill or a water bill, I do rents cars from time to time..I will not rent from that office again and will tell all of my professional friends...Physican, college professors, law enforement officers not to rent a car from that office...and by the way, when i return the automobile, I try to pay in cash...i donot use credit cards if i have cash..they told me they can only accept 100.00 the other have to be money orders or credit-cards...i am the customer..if this is the policy let people know in advance before they rent an automobile.

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MikeMalloy
Smartford, US
Mar 25, 2010 5:49 pm EDT

You are right I worked there this company sucks. In that girls defense though they were probably so overbooked that they really had no option for you. I remember having to remind myself on multiple occasions that it is not the customers fault that I was in such a terrible situation, suck it up, show the fullsize car reservation the cargo van, and prepare for the screaming. They really are terrible and I wish that customer's would stop using them based on price points so they would be forced to face issues such as their booking policy, work life balance, car cleanliness and how these are affecting customer service and retention. But the fact is for every customer like you that they lose sorry ### America is booking ten more cars than them. My last year everything went wrong that could, no one in the office liked their job, and business still grew. Crazy.

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4:09 pm EDT
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Enterprise Rent-A-Car poor service and substandard products

To whom it may concern,
My wife and I have had the worst experience with your company. I was involved in an accident with my personal vehicle on wednesday, july 15th. My vehicle was rear ended at a stop light. No injuries were sustained during the accident; however both vehicles require extensive body work. I decided to use the insurance company of the individual who hit me for the claim. His insurance company is geico. Geico made a reservation at the enterprise branch located at: 1651 crofton blvd. Suite 13 crofton, md 21114. We decided to pick up the vehicle on monday, july 20th, since we would not need it during the weekend. We arrived at the branch office at 8:00 am to pick up my reserved vehicle. My personal vehicle is a 2006 nissan frontier. Geico only reserved a two door, no back seat compact vehicle. These two vehicles are not comparable, but that is for the insurance company to decide, not the rental car company. The young man that helped me at the counter in the branch office is named mike. His employee number is e758fv. He was nice enough and upgraded me to a mid size instead of a compact, because he recognized the discrepancy in the vehicle sizes. He assigned me a black pt cruiser. The vehicle looked in well enough shape on the outside and looked to suffice my needs. When he and I opened the vehicle, it appeared stained throughout and smelled of smoke and as if it was sprayed to cover the smell. The vehicle also had over 40, 000 miles on it. Mike told me to come back later that day to try to receive a different vehicle. Unbeknownst to me until later, my wife mentioned she might have smelled liquor coming from mike. I smelled nothing on him and paid it no mind. I took the vehicle though, since I had to be at work. The vehicle smelled so bad to me, I had to ride with the windows down while riding in it. When I arrived at work, I called the branch and asked for a different vehicle. The personnel at the branch told me it was no problem and to come back in the afternoon to pick up a different vehicle. I went back at 5:30 pm and traded the vehicle for a kia optima. This vehicle smelled a little better and I believed I could make it work. While at the branch office, I asked an individual, I assumed to be the branch manager, erin m. Chadwick, if she smelled what I had smelled. I watched her open the door and put her face inside the pt cruiser. She stated she only smelled the spray that they use inside the vehicles. I told her that I may have a more heightened since of smell compared to her. I quickly dismissed the conversation, in hopes of receiving a different vehicle with less of an odor. The kia did have less of an odor and only had 25, 000 miles on it, but I wanted to give it a chance, since I needed a vehicle to get me around while my vehicle is in for repairs. After riding in the vehicle for a few days and the vehicle sitting in the hot summer sun, the odor from the spray used at the branch office fully enveloped the vehicle and again I had to ride around with the windows down. On friday, july 24th, I decided I could not take riding in the vehicle any more with the odor in it. I wanted to turn in that vehicle and go receive a vehicle from a different branch office. I arrived at the crofton branch office at 5:30 pm on friday, july 24th. The office was busy with at least four parties of customers in the office at any one time. While being waited on, again by mike, the phones and the customer service counter were busy with activity. At least four customers were at the counter with two service people behind the counter along with the same individual I assumed to be the branch manager. The phone at the counter was ringing constantly with customers calling for various things as I could make out. One individual called, which I determined to be female from the one sided conversation I heard, asking about renting a pickup truck. The individual I assumed to be the branch manager was the one handling the call. The customer asked the individual in the office if the pickup came with a towing hitch. The assumed branch manager stated she didn’t know if the vehicle had a tow hitch and would check. She put the customer on hold. Immediately the other associates at the counter told her that the vehicle did not. The individual who I assumed to be the branch manager, stated she knew, but she “wanted to let the customer simmer” on the phone while she managed the other items in front of her. I would like to remind you that she stated this in front of at least four customers at the counter and one individual waiting in the office. I received my completed paperwork prior to the phone being picked back up. I left and have since decided to never use that branch again. I then had my wife drive me to bwi international airport in hopes to pick up a vehicle from the enterprise located there. Again, unbeknownst to us airports do not honor insurance rental agreements. So I am now without a rental vehicle for the weekend again. Quite frankly, I am not impressed with my entire enterprise experience. I use rental vehicles frequently, due to my job and have never had this type of issue. I have never used enterprise for work and now I know why. I will ensure not to endorse enterprise and will not recommend using the company for work purposes in the future. It is too bad that a bad experience at a small branch can ruin a business’ reputation, but I am sure that others more than likely feel the same way with similar experiences. If I am the first, then I hope I haven’t wasted your time and I have brought light to the operations that take place at some of the small branch offices.
As a side note, my wife spoke with a co-worker on 24 july who stated that she was recently put into a rental car through enterprise and had similar problems with the condition of the vehicle she received. She said the car she received did not only have extremely loud road noise, but it was also filthy. She called the bwi international airport as well to see if she could change out the vehicle and was denied. Her rental was not through the same enterprise branch, but this shows a consistency in the poor condition of your vehicles as well as your customer service.
No thank you for your business in the future,
Unsatisfied customer

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9:52 pm EDT
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Enterprise Rent-A-Car bank wont cash their deposit refund checks

I rented a vehicle from Enterprise and was required to leave a deposit, I did. The car company tried to scam me out of the deposit by calling me 2 days later telling me that the insurance company had stop paying for the rental. They didnt want to refund my deposit and tried to charge me, but I was able to get my deposit back and tried to cash the refund check and was told by my bank and ever check cashing place that Enterprise has issued BAD CHECKS and they will not cash this refund check. I gave them cash and got back a bad check thats worthless

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Cobi
, US
Dec 21, 2009 7:46 pm EST

Did you ever end up cashing it ?

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1:10 pm EDT
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Enterprise Rent-A-Car rude and thief's

On May 4th I was in my rental car, got out to go into a store and the car started honking and I was locked out. The I kept pushing the panic button and the unlock button, but it would not open. I was 2 1/2 blocks away from Enterprise. I called them, they told me there was a key at the end of the ignition key, they kept telling me just to push the button. There was no button. My phone and purse were locked inside. (A girl from pge let me use her phone to call them). They told me there was no one to pick me up. He put me on hold, I waited 10 minutes and finally hung up. A Pge man used his knife to pry the key out, apparently, the button had been broken off by someone. I reached Eneterprise in less than 5 minutes, walked through the door and there were3 men and 1 women inside, and one outside detailing cars. I was furious. They said we will give you another car, this car was on empty also, I had just put $30.00 in the car that morning. I asked the man to give me my $30.00 back so I could fill the 2nd car. They refused. I called Lito body shop, they not only got my gas money but called Hertz rent a car, and they supplied me with a nicer vechicle at a discount. SHAME ON YOU ENTERPRISE. THEY ARE RUDE AND THEIFS, I WILL NEVER GO THERE AGAIN!

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RAJ18
, US
Jan 10, 2018 8:21 am EST

They are not honest people, (Enterprise) I had this experience with the Enterprise in Chesterton Indiana. My rental vehicle was returned to them with gift cards I left in the driver seat door, 5 to be exact. I was certain they were there, I did not think I left them, I know I left them. The rep that I spoke with was really unprofessional. She argued with me about it. She said she knew that no one in that office would ever take anything. That she knew it for a fact and refused to hear me out. I asked how she could speak for everyone there. She continued to over talk me. Absent of people skills altogether, pretty ghetto.

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Xandor Tik'Roth
Eugene, US
Aug 09, 2010 7:28 am EDT

Getting a car from Hertz for a discount? Laughable...

I agree with the person above. There was nothing wrong with the second vehicle. Also, I'm not sure about the rest, but I'm pretty sure the guys doing the detailing are not certified to be driving Enterprise vehicles around to pick people up. And hey, who knows? Maybe the other three people in the office were actually doing their jobs for other people...

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anonyMiss
San Diego, US
Jul 19, 2009 6:18 pm EDT
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You know, I spend most my time stating that agents at the counter are not able to offer you discounts, especially when it comes to gas. That is considered stealing from the company. I'm sure these employees only valued their jobs.

But also, not only was there nothing wrong with the car, as had this been your car, I would assume you would consider this a fluke and wait to see if it happens again, but you yell at the Enterprise employees for not coming to pick you up.

I hope you realize the agents/carwashers/etc. are typically NOT INSURED for them to not only pick you up, but also drive a company car.

And you say you get a car from Hertz at a discount. Maybe, but I bet you still paid more. Now that is funny.

Anyway, if you took the car out at emply, why couldn't you just bring it back at empty for the second car? I don't get that.

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12:16 pm EDT
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Enterprise Rent-A-Car damage claim

I had rented a PT Cruiser for a week in Vegas. While on the freeway Quality Towing dropped a windshield off their towed vehicle and it went under my rental car without any apparent damage. The freeway was packed and the tow driver took an exit I could not follow, though I did not have a flat tire so proceeded. I found later that the small plastic fog light cover, (this car had no fog lights) had popped out, now missing. I filed claims for the missing piece, went to Quality Towing and filed a claim, yet 3 weeks later I get a bill from Enterprise for $785 including loss of use for 2 days rental rate, 100 administration fee, A NEW BUMPER, teh missing part and barcket hardware for the bumper, and labor of coarse.in talking to them, it is quite obvious they are opportunists for those of us that don't get pictures at the sight and/or run dowwn the driver of the towing company though nothing was wrong with my car and call the police on such a minor occurance.

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2:46 am EDT
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Enterprise Rent-A-Car unauthorized insurance charges

Enterprise charged me $25.00 per day optional insurances on a vehicle that was only $19.99 per day on a long term rental (putting me broke) and without my authorization. This was done so a salesperson could make a commision. What they do is lie and say "you have to take them"and tack on optional insurances without your authorization. 2008

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Enterprise Rent-A-Car confirmed reservation = no car

I have been having a little bit of car trouble lately. I called Enterprise to get a rental car because they will 'pick you up'. It was a nice feature, and my first few days went well. I returned the car, but a few days later my car died again. This time on a 100 degree day, with my 6 and 8 year old children in the car. So, I called Enterprise of Belton MO to rent another car thinking I would take advantage of the 'pick me up' slogan. When I called the nearest office in Belton, they didn't have any cars... wow... no cars. So I called the next city over, Grandview Mo... Again, no cars. Frustrated, I called my ex to get the kids, and my mom and grandmother to come and get me.

When I finally got home, I hopped on the internet to make arrangements for a car the next day. I got online and was relieved to find the closest office, Stanley KS, had cars available. I completed my reservation and slept easy. I had decided to get a little exercise in and ride my bike the 2.5 miles to pick up the car. As I was getting ready to leave, I had the foresight to call and confirm my already confirmed reservation. Good thing I did.

THEY DIDN'T HAVE A CAR FOR ME. Here it is, 7:30 in the morning, I need to go to work like everyone else... and I don't have a car. Thinking maybe I will have to wait until 8:30 or 9:00... I was told that they wouldn't have a car until late this afternoon.

What is the use of a confirmation if it doesn't ensure that you will get a car. I think it is a terrible business practice to let people make plans based on the reservation you made, and not hold up their end of the bargain.

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#&$@##
Madison, US
Jun 18, 2013 3:14 pm EDT

The same thing happened to me June 11, 2013. I had a reservation with an Enterprise location at 200 W Beltline Hwy, Madison, WI. This was NOT an airport location and reservation was made a week in advance to pick up F-car (full size) at Noon. That day I had an appointment in northern WI at 3 PM so I was allowing for the drive time to get to my appointment. They called me at 11 AM and told me they did not have a car for me and that I'd have to wait until 3-5 PM before they would have a car available. Most likely someone was standing at their counter and told them they'd pay a higher rate for my reserved car. It's all about the money and screw the person with the reservation. I should have just gone to their location to see how many cars they had on their lot and demanded that with a reservation I was entitled to an upgrade if they didn't have the F-car I reserved. I'll never rent from them again since they have such unscrupulous practices.

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anonyMiss
San Diego, US
Jul 11, 2009 2:21 am EDT
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They should have offered to take you somewhere else and pay the difference. Of course they don't want to, so next time ask them to make you a res elsewhere. As a courtesy.

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12:52 pm EDT
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Enterprise Rent-A-Car trying charge for no incident

I rented a car from enterprise rental car. I dropped the car key in the night with every thing perfect (As it was before renting). The enterprise guy gave me a call the next morning and left me a message, "every thing is fantastic. Thank you for doing business with us. But there was 2 galons of fuel shortage and we will charge $6 on your card"

Now, it is after almost a month. I just received a call from the "loss control department" saying that there was damage on the car (Which is a total lie) and "it's been already repaired and you need to pay the bill". When I called the enterprise, went and met them, played their voice message which said "we checked the car and was fantastic...". But the manager keeps pushing me pay the bill for the damage. My question to them was, if there was damage, why I was not told the next day when they left the message. They don't have the dated photograph of the vehicle damage. My guess is, the next rental guy must have damaged the car and they are playing a game of getting the money out of me. I tried to complain to the enterprises head office, they have not responded to me yet. Now, did any one have this kind of experience with anyone? If so, what should I do?

I know how it feels when some one puts the blame on you when you are innocent.

I have been very much stressed out for the last 4 days not knowing what to do.
(If I had a damage on the car, I could have called my geico insurance and get it fixed, but I don’t want to be punished for anything that I didn’t do)

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anonyMiss
San Diego, US
Jul 11, 2009 1:56 am EDT
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Make your insurance go after them. They have to have pictures.

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whistleblower
Windsor, CA
Jun 13, 2009 1:59 am EDT
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Since they cannot provide evidence, then there is nothing they can do to you. They can't sue you. They are just tyring to intimidate you dso they can suck you for money. Many businesses are like that. Car rental places are no exception.

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abc
St. Louis , US
Jun 12, 2009 10:24 am EDT
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We were sorry to hear of your unsatisfactory experience with our company and would welcome the opportunity to addressn your concerns.
In order to do so, please send me your name, contact information, rental branch location and when the rental took place.

Thank you,
Martha Zimmerman
Enterprise Rent A Car
martha.j.zimmerman@erac.com
[protected]

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4:43 pm EDT
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Enterprise Rent-A-Car charged 200% more than the agreed rent

I called LGA airport Enterprise center and reserved the car for 2 days from 24th to 25th May 2009. When I was booking the case I specifically mentioned that I need one way rental. I got the conformation number and flew to NY from MN and picked up the car on 24th May morning and told them that I will be returning the car at BUF airport location. They did not mention anything about one way rental during the phone reservation or while picking the car up. Later on 25th I returned the car at BUF Enterprise location. As per the rental agreement I should be charged for 2 days which is 146 dollars. But, they charged me 446 dollars and said they do not allow one-way rentals and they spent money in getting the car back from BUF enterprise location to LGA Enterprise location. This was so frustrating. Never rent a car from Enterprise... I strongly suggest... please never rent a car from enterprise.

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peoplearestupid
don't need, US
Feb 26, 2010 5:09 pm EST

Enterprise does not franchise, they are all corporate...and unless it says something on your contract about a one-way rental, of course there is a charge, because ERAC does not typically do one-way rentals..one of the reasons they bought alamo

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anonyMiss
San Diego, US
Aug 07, 2009 10:13 pm EDT
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Aw, I'm sorry...the LGA location was probably franchised. Contact them and quote your original reservation which should have all that information on it. This should take care of things.

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11:57 am EDT
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Enterprise Rent-A-Car alledged damages upon return

I rented a car, long term, month to month for 4 months. Each month, I brought car back for full inspection. There was never a problem, minor damages were never noted, even after I expressed concern about small dents and even a deep large scratch on bumper. None of this was ever noted at time of initial pick-up, never noted at each monthly renewal. We were told "unless the bumper is cracked or comes off, we dont charge for minor scratches". Well... upon my final return of the car, I inspected the car, had the car cleaned, vacuumed, etc. (I was already warned about the 75.00 detail fee previously) The agent inspected the car, this time with an eagle eye and on all fours. (My husband returned the car for me.) Husband was told there was a LARGE dent and creaase on pssg side rocker panel. I looked at the car before return and there was nothing different than when I first took it! We (myself, my husband or Enterprise) never did any inspection on all fours and/or underneath car. Car was in same condition for complete period and if that damage was so obvious then shouldnt it have been noted somewhere? 3 salespeople inspected that vehicle and not one said there was anything wrong. Had I known they were inspecting the underside upon final return, I would have somehow taken pictures before I took the car out of the lot! (My husband told me that he didnt see any damages but that the salesguy looked way under the car and told him the rocker panel was creased and bent.)
My debit card was charged $500.00 for my insurance deductible without my consent and without notice to my insurance co. When I found out I called the mgr and was informed that the car was already at the body shop being repaired! I argued that I did not consent to deductible charge and that I disagreed with so called damages. I also pointed out that my insurance co hadnt been notified and words were exchanged. This is unfair and I feel I'm being taken advantage of, considering I was very careful with their vehicle as if it were my own. As a matter of fact I had to remind them that it was time for an oil change on a car I've had approx. 10, 000 miles since the last oil change! The inspection, charge to my card and trip to shop were all on same day. I have since contacted 1) my bank 2) my insurance co 3) Enterprise Corporate and 4) attorney. Next in line are any local news investigative reporters (Fox on your side, etc) who will give me the time of day. This is a rip off, a scam and not fair. I paid more than $2975.00 for a mediocre car. If I wanted to be an *hole I could have pointed out that my last personal vehicle and what I'm accustomed to driving was worth more than double the filthy car they gave me.
I believe they screw anyone who will bend over and take it. They were warned: my husband advised the mgr that I would turn into a monster if they charged my card without notifying me. I am going to fight this as long as it takes. I will never go back to renting vehicles from them. Over the years, I've rented cars while on vacation or when I needed more than 2 seats (my car). The mgr has no real customer service skills and not only is he not representing Enterprise as a reputable business, he is a liability.
Be careful and go elsewhere for your rental.

sm-s
clifton, nj

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anonyMiss
San Diego, US
Jul 11, 2009 1:51 am EDT
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Completely agree with you. They should have noted previous damages when you made your concerns. Yo can try to audit their video tapes...

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Enterprise Rent-A-Car charges of insurace scam

On 5/5/09 we lost our vehicle in an auto accident. The insurance co. For the vehicle who hit us rented us a vehicle through enterprise.
They told us to go and pick it up and they were paying for it. We showed up and signed the paperwork. I have insurance that covers rentals and I wrote it down on the paperwork the agent gave me. She had me sign and initial the paperwork they had. We didn't think anything of it since the insurance co. We were working with said they were paying for it. So the prices on the page didn't mean much since I wasn't paying. They agent didn't take the time to say. Oh by the way, the $26.98 @ day of insurance is for you to pay not the insurance co. That I would have heard. I told her I had insurance through pemco, I didn't think I needed to worry about being scammed.
When we returned the vehicle they informed us that we owed them $296.28. I was floored. This was a vehicle that was being rented since we had lost our only car in an accident and here enterprise was scamming us during a difficult time. We talked to the agent and told them there is no way we would have a greed to this. She said that all of their agents expain things very well and that they would not back down. My pemco insurance was covering that vehicle there was no reason for them to do that, and just because I signed the paper work does not mean she explain what I was signing. I went down there because an insurance agent set it up through them, and they were talking to me about the condition of the car and bring it back in that condition and the fuel tank and initial here and here. And all the time she knew what she was doing. That is wrong! How do I get this reversed, the agent took $100.00 of our money and wants $196.28 more but we told her we wanted to talk with the insurance co. Which is ohio casualty. But they don't want to help either. Everyone wants to take advantage of you when you get in an auto accident. Help! I don't have that kind of money I want my $100.00 back. Enterprise doesn't want to work with us. This doesn't cost them anything and there is no reason why they can't just forget it. The car was covered by pemco!

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Enterprise Rent-A-Car customer service/broken down van

I rented a van from enterprise in boynton beach, fl @ master auto body while my van was being worked on @ a body shop. (Great body shop - horrible car rental place) on the day we were to return the van, the rental van broke down. I was 20-25 miles away from my home, had a doctor appointment to make and a closing on my home @ 3pm. I called enterprise @ 11:30 and they told me to call an 800# for service. I did this and was told I had to pay for aaa to come out. I think not! I called and spoke with the local office and after a lot of back and forth and insistence, they authorized the call to be made at their expense. I called back and a tow truck was dispatched in 30-45 minutes. I told them I did not think it was the battery; however, they were sending someone to jump start me. I was clearly not making it to my doctor appointment and would then be responsible for the full payment.
The tow truck comes and of course, it is not the battery. The truck wanted to tow me further north and much further west of where I was when I needed to go south in order to pick-up my van and make it to my house closing. They did not have authority to do this and left after another 40 minutes wasted. We got on the phone and tried to reach various people and supervisors. I finally was so upset and worried I would miss my house closing tht I called my own aaa and got them to tow me back to the auto body shop (Where I rented the van as they have a person there to rent the vehicles from in the mornings) so I could get my van. I now have wasted a lot of time, was responsible for a missed dr appt financially and wasted one of my 3 tows with my aaa plus. This all because enterprise would not help. They could have sent my rental van north and west if they had sent someone to check out the van out to make sure it was in the same condition as when I rented it and then taken me to my van which was south. They refused to help. I have been trying to reach corporate and three different customer service reps have lied. The first took the message and said I would get a call. I did not. The second told me it would be 36 hour. Not - another lie. The final one was very rude and told me 3-4 days. No call. Enterprise has sooo much business they can afford to treat people this way? I will tell everyone and encourage everyone I know to stay far away from them. Horrible service. They do not care. They lie.in this world today, that is no way to treat someone.

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Enterprise Rent-A-Car - car rental rip off

We hired a car from buckinghamshire. Then dropped it at heathrow before flying back to nz. We dropped it off and the guy noticed a tiny chip in the wind screen (The kind that in nz novus fix for free) he advised us the windscreen woul dneed to be replaced. But as we had picked the car up from a different spot he was not able to confirm this. He estimated...

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Enterprise Rent-A-Car surprising bill

Folks!
Be sure you check the windshields and all other windows before and after renting a car. We received a surprising bill from enterprise and a very dissatisfying handling and answer from enterprise employees.
On may 5th we rented a car as we had to drop off our car for call-in maintenance. The rental car we got had many marks and dents around the body. We wrote them all out on the rental agreement. Unfortunately we did not check the windshields. We also did not notice the enterprise employee checking the windshields either. While driving with the car my wife and I did not notice any sort of damages that we could have incurred. When returning the rental car no enterprise employee was available to receive the car. We left the car with the dealership. Some days after returning the rental car we receive a satisfaction survey call. We answered as we felt at that time. The next day following the call we receive a letter in the mail with a bill of $45 for fixing a chip in the windshield. No pre warning call from enterprise after they have found a problem. No call back from enterprise leaving them a voice message asking to explain the bill. So we drove back to the rental shop. Talking to enterprise employee in person (Assistant shop manager) they were not able to prove to us, that the problem did not exist before we got the car. They could not show us an evidence of the problem (Pictures taken).
We feel this is a very bad complaint handling. It is very unprofessional to ask for a satisfaction opinion and after that sending a bill. We will pay the bill as we do not want bad records on our credit reports. We will certainly never rent any car from enterprise anymore.

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Twentyforekarat
St. Louis, US
Jul 02, 2009 11:20 pm EDT

That is quite unfortunate that neither the station nor you could prove either way that your claim was true or false. I would've wrote a letter to their corporate office carefully explaining your situation. You would be quite surprised to find that they would be receptive to your case.
Remember it is all in your attitude.
ERAC

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Enterprise Rent-A-Car unauthorized charges

I got a car from enterprise because my jeep had been rear ended by a guy with selective insurance. The insurance company "arranged" for the rental. I was given a matchbox car to drive and asked to have a larger car. I had to ante up the three bucks a day for the difference in the price. I authorized thirty three dollars to cover the rental on the car to be taken from my account.

Yesterday I realized that enterprise car rental on blackstock road in spartanburg south carolina has been stealing money from my account and now I am overdrawn. They are getting paid by the insurance company for the rental and they charged me. One day, they charged me twice in one day for the same vehicle.

I now know that it will be absolutely a miracle if I get my bank charges back.

Has anyone ever sued these fools?

Jo williams

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anonyMiss
San Diego, US
Jul 11, 2009 2:31 am EDT
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Contest the charges with your bank as double-payment. Write a letter and mail in a chargeback with all the details. They will be forced to audit their records to see if payment was received by you and the insurance company.

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Enterprise Rent-A-Car failure to stick with reservations

In february 2009, I had made reservations with enterprise in murfreesboro, tn to rent a vehicle for sat and sunday and return on monday in april. Well, some circumstances happened and I changed my reservation that thursday to rent a vehicle for that friday through monday. At 7:30a on that friday, I called to check that they had received my reservation. They said they had but the vehicle I was suppose to rent had a cracked windshield, which I was totally okay with it being fixed because I didn't want it to be a bigger crack or something. At 9:30a, they called and said that the car was making a funny noise and it was going to the mechanics to be looked at. So at noon, I called back to check on it and they said it was still at the mechanics. I requested an upgrade with no extra charge due to the fact my reservation was made for 830a. They informed me that they had no other vehicles available and to call the other enterprise companies in the area. I did that but they didn't have any vehicles available either. I had to get on the road, so I called the office I orginally made my reservation with and cancelled. I contacted another place and ended up paying over $100 more! I called the enterprise 1800 number to file a complaint and never heard anything back from them. They basically ruined my vacation I was on to visit my best friend and her new baby along with visiting my cousin. I will never rent with enterprise again. Their customer service and handling issues that come up is very poor. They never acknowledged the fact they put me way behind schedule and that they did not hold up their end of the deal. Very dissatified.

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Enterprise Rent-A-Car false accusations

My daughter, Kate, is a nursing student at USC. On September 10, 2008 she rented a car from Enterprise while her car was being repaired. She drove the rental 79 miles according to the Enterprise records. Kate and her roommate returned the rental at around 4:00 or 4:15 on September 11, 2008. The car was checked in and an Enterprise employee drove them to Cottman (around 5 miles according to Henry Medlin, the assistant manager) to pick up Kate’s car. The girls were driven to Cottman in the car Kate rented from Enterprise. (Kate’s roommate is willing to testify to this.) The Enterprise employee left Cottman alone in the enterprise car Kate had rented.
On September 17th, 2008 we were contacted by Jeff Scott from the Loss Control Department. He insisted Kate had damaged the underneath of the car she had rented and we were to contact our insurance company or pay for the damages. We, of course, were shocked at this belated news. Mr. Scott stated an employee started the car on September 11th after Kate dropped the car off at the Enterprise office and the car overheated because of a damaged radiator. I called Henry Medlin, the assistant manager, and he had a different story. He said leaking fluid was seen under the car. Mr. Medlin was not clear when the leaking fluid was found. I did some more investigating.
I called Mr. Scott on September 18th, 2008, he told me the car was picked up by a tow truck the day Kate returned the car which would have been September 11th, 2008. I tried to explain to him an Enterprise employee drove the car the last 10 or so miles, the last 5 of which he was in the car alone. If the car had a damaged radiator, from my investigation, according to the information Mr. Scott gave me, the car could not have been driven to Cottman and back. He told me to have Kate send a written dispute. She did – it is attached.
A few days later, dated September 19th, 2008, we received a letter, an invoice from the body shop and the receipt for towing. I could not see how a car with that kind of damage could have been driven to Cottman and back to Enterprise. So it seemed to us the damage had to have been done after the girls were dropped off at Cottman. We ask Mr. Scott to investigate further.
We received a letter dated October 20th, 2008 from Mr. Scott that stated “If and when we receive all documents in regards to your claim we will fully review them and contact you. Please be advised that this may take up to 60 days.” He never contacted us to send him any information we had collected. On October 23, 2008, the day after we received this letter, we received a call from Mr. Scott. He had completed his investigation and expected payment.
When Mr. Scott contacted us on October 23rd, 2008 and we were told he had completed his investigation to its fullest extent and our dispute was reviewed fully and we had been found at fault. I asked again about the Enterprise employee driving the girls in the car Kate had rented and Mr. Scott’s answer was “…from speaking to all involved parties I have been advised that that vehicle was not used to deliver her.” He never seemed to understand there were two girls in the car!
We did call our insurance company and turned this over to them when neither Mr. Scott nor anyone in his office would return our calls.
Here are the facts Mr. Scott missed:
When Kate rented the car her rental agreement shows there were 20138 miles on the car. When she returned the car Kate’s receipt showed 79 miles had been driven. This matches the information that Mr. Medlin gave me on the phone – 20217 miles on the car when Kate returned it. When the car reached the body shop it had 20228 miles – that is 11 miles driven by a car Mr. Scott said was not drivable and had to be towed that day. This extra 11 miles driven also matches closely to the number of miles Mr. Medlin gave me on the phone, September 17th, 2008, as the distance from Enterprise to Cottman and back to Enterprise. This is the miles the Enterprise driver drove the girls (in the car Kate rented) to Cottman and then drove alone back to Enterprise.
Mr. Scott told me the car was towed on the day Kate returned it. That would have been September 11th sometime after 4:45pm; take a look at the tow receipt. The car was not towed until September 12th, at 12:50pm.
The first letter Mr. Scott sent states “When this vehicle was checked in, damage was noted to the radiator and engine.” When in fact, Kate’s roommate was sitting in the car while Mr. Medlin and Kate checked the car in and no damage was noted. Neither the trunk nor the engine was checked but, the car was drivable because then an Enterprise employee got in the car with the girls and they drove off the lot to Cottman. At this point Kate’s roommate had not gotten out of the car.
If Mr. Scott had investigated our dispute “to its fullest extent” as he stated, why didn’t he know about the 11 extra miles? Why didn’t he know someone had to have driven the car that he stated was not drivable? Also, why didn’t he know when the car was towed? Why didn’t Mr. Scott know Kate’s roommate was with her when she returned the car?
Other concerns I have…
…Kate’s receipt was falsified. Her receipt shows she returned the car on September 11th, 2008 at 2:02pm. She was in Clinical at the hospital until 3:30. After Clinical, Kate and her roommate left the hospital and, went back to their apartment. Kate and her roommate then drove the rental to Enterprise. They did not get to the Enterprise office until around 4:15pm. Mr. Medlin was trying to help Kate out by reducing her excessive rental charges, but legally he cannot change her receipt to show a different time the rental car was returned. This document has to show the correct date and time of returning a rental car, especially when there is a possibility the customer may get accused of damages to a car. This information could have an influence on the outcome of an investigation.
…Why wouldn’t Mike McCown return my calls? He is the one Mr. Medlin said found the leaking fluids under the ca r. He is also the manager of that branch.
…Why would Mr. Medlin or Mr. McCown, the Enterprise office manager, not tell Mr. Scott, the Loss Control Administrator, that an Enterprise employee drove the car Kate rented?
…Austin an employee of Enterprise and Mr. Medlin told me Mr. Scott told them they were not to talk to me. All questions should be referred to Mr. Scott. But after my last phone conservation with Mr. Scott on October 23, 2008, he would not return my calls. I left at least 3 messages for Mr. Scott’s superior, Michelle Robson, she never called me back. I have also left 3 messages for Mike McCown to call me – never heard from him. I have cell phone records to confirm this.

…We were sent a letter dated October 20th, stating an investigation may take 60 days. Then we get a phone call on October 23rd saying Mr. Scott had made his decision. (I want to know what evidence he uses to make his decision).
…A few days after my last conservation with Mr. Scott, my daughter started getting collection letters and phone calls from a collection service. We have informed them this has been turned over to our insurance company and our insurance company has told them to stop calling us. We have gotten calls from them every day this week.
I have told Mr. Scott every piece of information I have collected to help resolve this matter. I want the situation investigated in hopes another Enterprise customer will not have to go through the same thing. If my 21 year old college student daughter had to deal with this on her own, she could not have done it. I know now, our insurance company will investigate for us, but there is no way they could have known all the little pieces that proved our daughter did not do this. And would it have been worth an insurance company’s time?
I would appreciate any help and information to prevent this from affecting our daughter’s credit and to stop the harassing letters and phone calls. I keep thinking every day it is going to stop, and now I see I need to take whatever action necessary to help my daughter clear this up.

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The Bloggist
, US
Apr 28, 2009 9:33 am EDT

Greetings Kathy,

I am sorry to hear about your challenges with Enterprise Car Rental. I am currently experiencing the same challenge with Enterprise. What is the status of your complaint at this time?

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The Bloggist
, US
Apr 28, 2009 9:31 am EDT

Greetings,

Recently I had a "loaner" car from my car dealer who partnerships with Enterprise Car Rental. I am currently experiencing a similar issue with Enterprise. What is the status of your issue currently?

Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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