Menu
Enterprise Rent-A-Car
Enterprise Rent-A-Car Customer Service Phone, Email, Contacts

Enterprise Rent-A-Car
reviews & complaints

www.enterprise.com
www.enterprise.com

Learn how the rating is calculated

4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Enterprise Rent-A-Car has claimed their business profile
Get notifications about new complaints and reviews of Enterprise Rent-A-Car. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Enterprise Rent-A-Car reviews & complaints 942

Filter reviews by rating
5
10 reviews
4
0 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest Enterprise Rent-A-Car reviews & complaints

ComplaintsBoard
R
6:59 pm EST

Enterprise Rent-A-Car recieved a ticket for stolen tags!!!

To Whom It May Concern,

On October 17, 2008, my spouse and I rented a vehicle from the Enterprise @ 614 Cobb Parkway South. Once leaving the lot with the rented vehicle I proceeded with my plans of going out of town. We didn’t even make it out of Metro Atlanta Area before I was pulled over by Dekalb County Police. Once Dekalb County pulled me over my license and registration was asked for. So I gave the officer my license, rental registration, and my insurance card, which he didn't ask for. Next, when the officer returned to the vehicle, we were told to put my hands where I can see them. Mind you it was raining all day October 17, 2008, and I also had a 20 month old toddler in the car going out of town with me in my care as well. I asked the officer, “Well, what is the problem” and he replied, "The tags on this vehicle is registered to a 2008 Chevrolet Malibu." I was driven a 2008 Nissan Altima. The officer then stated "The tags on this car is basically looking like the tags are stolen and don't belong to this car." So after being embarrassed and humiliated I received a citation summons to appear in court. The only reason I feel I am not in jail or went to jail is because I had the signed paper work from enterprise with the vehicle being rented from them on that day. After speaking to Sara Lloyd (Assistant Manager) I was told to return the vehicle to the airport location on the other side of town. As I arrived at the airport location, I then had to wait an hour to be placed into another rental vehicle (Nissan Maxima) which was just being returned and not even clean. At that moment I was so frustrated that I just took the objectionable car. After making it back in town I went to return the rental vehicle and I was still charged a deposit of $250.00. However, the vehicle deposit of $250.00 was reimbursed to me, but what about this ticket? Now I have to miss a day of work to attend court, three days before Christmas. So here it is November 4, 2008 and I haven't received a call back about the ticket and handling this situation. I had to make an effort to find out about this ticket and also found out that it's mandatory that I appear in court. So after getting the run around I finally get to talk with Jason Daluca (Regional Rental Manager) and he states, "Well, this is the first I am hearing about this and I will have to look into this. He also stated, “I also pulled up your contract and your name is not listed as an additional driver." At this point I am beginning to become livid and feeling like Okay Ok Okay! When receiving the vehicle my ID was taking and a copy was made because I was an additional driver. Therefore, my question is WHY WOULD ENTERPRISE NEED A COPY OF MY DRIVERS LICENSE IF I WAS NOT AN ADDITIONAL DRIVER? I didn't make the reservations my significant other did. Now, I'm still waiting on an answer from the company about who is going to have to be with me at court Dec. 22, 2008?

In conclusion, I would like for this citation to be taken care of or someone being with me in court on December 22, 2008 @ 2:00 p. m. I am also planning a trip for November 26, 2008 thru December 1, 2008 to Houston, TX for the holiday and would love to continue to use Enterprise as my rental car company.in the end all I am requesting is that someone assists me in handling this citation and possible comp for my upcoming trip. I think I have been very patient with this matter considering it has been THREE WEEKS since this incident has occurred with no response from anyone within your organization…

Read full review of Enterprise Rent-A-Car and 1 comment
Hide full review
1 comment
Add a comment
G
G
go to the better business webs
,
Nov 12, 2008 1:25 pm EST

I am a former Enterprise Employee and I will tell you that what happened was that the tags on the Altima were just place on that car by mistake. They get in many new car stock on a daily and weekly basis and just failed to put the correct tag on the Malibu and instead it was place on your car (even though it should have been checked by the employee checking you in as the plate # is on the contract!). The plate for the Malibu probably came up stolen because someone in the branch flagged it. Please note that it should have been resolved immediately upon the officer pulling you over (the VIN # could have been used to confirm the cars idenity and mix up...shame on the officer!). Basically if the officer would have given you the courtesy to call the branch or the main number...airports locations are usually open 24/7 if all else fails...then they could have simply cross checked the tag that belonged to the Malibu but was mistakenly put on your rental then the issue could have been resolved immediately. I feel your pain and it is one of the reasons I'm no longer an employee. My suggestion is to keeping calling and bothering Jason everyday until they can contact the authorities so you do not have to appear in court.

ComplaintsBoard
S
5:15 pm EDT

Enterprise Rent-A-Car pick me up?

Initial call was confirmed that they could pick me up within the hour. After an hour and a half I called them. The phone rang for atleast 15 minutes before someone picked up and was informed that it would be another two hours. So I wait. I firgure they will pick me up and I already have confirmation and all that so why call anyone else. After the two hours are up actually 2.5 hours I call them back For 45 minutes phone just rings and rings. Finally someone picks up and has no idea what I am talking about. Puts me on hold for ten minutes comes back on and says someone will be right out. When they finally get to me they tell me I don't have proper ID so I cant even rent a car from them. They should have been up front in the first place and ahouldn't have tried to do things they couldn't. They have piss poor service with piss poor attitudes. If you rent a car in west Phoenix there are alot more to choose from. save yourself some grief and do me some justice and don't use Enterprise Rental Cars, 10625 W Roosevelt Rd., Avondale AZ.

Read full review of Enterprise Rent-A-Car and 1 comment
Hide full review
1 comment
Add a comment
S
S
soccerguy33
, US
Apr 29, 2011 7:35 pm EDT

Somehow I think you are greatly over exaggerating everything. You're telling me you called them and let the phone ring for 45 minutes? I've never heard of someone waiting past 10 rings... the phone rings on average about 15 times per minute, so you let it ring 675 times?

HA. Get out of here.

ComplaintsBoard
B
10:16 am EDT

Enterprise Rent-A-Car charge fees on my card card without my permission

I went to Enterprise at the Bradley Park Drive one, after the Enterprise on Manchester expressway recommended me this one because my car was being fixed near there. One of the gentlmen asked me how long will I need to rent the car for. I told him till monday. He said I will have to pay the difference. First my payment was $13.61. Then I did an upgrade then paid another $22.42. I get a phone call this morning on October 21, 2008, telling me to get intouch with my insurance agent. Because they were only going to pay for 4 days. He stated that they would have to either bill my insurance company or my self, because he has to close the bill out. I called my agent, left her a message to call me. while I was waiting on her return phone call. I check my on line banking and notice that Mr. Seth Welch already charge my account $94. 53 which caused my account to go under. I did not give him any permission to do this, I called and tried to talk to him, he was rude. He said that he talked to the agent and that the agent said that they were only going to pay for 3 or 4 days, he then charge my account. right after he said this morning that he would have to charge my agent or my, but he would rather try to charge the agents first. Then if they would not pay he would then bill me. He did not bill me, he immediately charge my account. I still have not spoken with my agent yet. I never had any negative dealings on the Enterprise on Manchester expressway. I've should have stuck with them.

Read full review of Enterprise Rent-A-Car
Hide full review
ComplaintsBoard
V
4:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Enterprise Rent-A-Car scratch scam

I believe I got hit with the standard dent scam from these people. I rented a car for one day to go to a race where the car was parked in a field. I turned down their insurance, and the car they rented me was a ratty Mitsubishi Lancer with a hole completely through the floorboard carpeting, down to the metal floorboard.

I made the mistake of dropping the car off 1 hr before the branch opened - dents to the hood and the roof were noted by staff at their Hamden office. I thought this was highly unlikely, if anything was there this had to be pre-existing - but I was willing to entertain the possibility, and at least if they showed me the damage, then I figured they had me and I probably couldn't argue with them. I got the notice of a claim 2 days after I returned the car.

Happily for Enterprise the car was always rented as soon as I got their claim letter. Then the car turned out to be at the body shop. Their claims person was pathologically unable to return a phone call or a letter. She also appeared not to be able to respond to the Amex insurance people who tried to contact her about my supplemental primary insurance. She did manage to mail me a letter where she seemed surprised I hadn't paid, despite her apparent refusal to contact the insurance company. She finally sent documents which showed the car went to the body shop weeks after the incident, weeks after they told me the repairs happened. They never produced pictures or documentation other than a body shop bill.

I can not overstate what a bush league operation this is. Their shadiness and reluctance to provide any documentation of actual physical damage is quite damning in my eyes. Their inability to respond in a professional manner or acknowledge my complaint at all is quite demonstrative of their dedication to customer service. That Amex insurance was the best $20 I spent for a rental day as it saved me over $1000.

I will not do business with Enterprise again, and I will continue my Amex insurance plan. I will also start taking pictures when I pick up and drop off the car, and mark off defects on every surface of the car possible before I leave. If this is the way they want to play, I'm game. Stay away from these people if you can.

Read full review of Enterprise Rent-A-Car and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
A
A
ALICE M
TAMPA, US
Jan 05, 2012 4:54 am EST

i went to rent a car 1/3/12 was told that i was on the do not rent list for damage to a car in 2003-the information they could give me was that my DL# was on it but my name was not the same or address which i told the manager my name has not changed and i did not live at that location at the time - i stated their must some scam going on and how in 9yrs- he says we go by the dl#-I've called corp no call back - an unable to get any resolution from anyone what to do in

S
S
sdfsdfsf
london, GB
May 09, 2011 4:37 pm EDT

Rude and arrogant and unbehaved manager.
One day the tyre will retire and pass its due date.
They called the repair shop and asked me to pay for the flat tyre. It seems that they call this repair shop very often as the manager said call Jenny like usual and ask her about the damages( I know what it means- it means the usual receipt/bill charges to earn money)
Total Scam Enterprise!

Please do not rent from Park royal branch in London. Another friend of mine had to pay for car dents which were already there when she rented the car. It goes through a usual process- same repair shop billing!

E
E
Eugene Ross
New Orleans, US
Mar 16, 2011 4:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

After years renting w Enterprise they tried this to no avail but, now I too have been hit by the "dent" scam Ridgefield CT Enterprise office stating that the car with 25000 miles, very rough had a "very small dent under the rocker panel" which was not there 3 days ago. Lady walked the car in about 30 seconds, and so did I -I mean the car was a station car type rental vehicle it looked "okay", not perfect . I did not hit anything; I had to clean and disinfect the car-it had a passport, photos, and other items, garbage etc in the car which I noticed upon driving off. I located the owner of the passport and photos, returned the items to the Enterprise office, notified them the car was dirty etc and no effort to clean etc. not evan a thank you..Car a Cobalt w NY tags had: Change oil soon light on, driver seat low and thrust back, tobacco smell- had been smoked in, was not cleaned-but I had my car in the shop and figured at $29 day and then a $9.99 weekend rate, I won t complain. Dropped car off before Mon am opening, received a call around 6 pm Monday. Called them Tues 8 am where they hit me up with the "very small dent" scam and I believed they have contacted my insurance company. I have never had an accident, insurance claim or otherwise and have rented and owned cars in the US and Europe. I have lived in CT most of my life same address, and used this Enterprise 15yrs w no issues. This is certainly a scam. Contacting the Atty General here in CT. Will try and arbitrate w Enterprise damage recovery unit as I did not hardly use the car. It was parked in our driveway and away from cars at all times. About 150 miles in 3 days.

S
S
Sam from Rochester
Rochester, US
Dec 08, 2009 7:28 pm EST

I totally agree and have had a similar situation. I rented a car from Enterprise in Rochester, New York with a drop off in Niagara Falls, NY. Upon returning the car, an Enterprise employee evaluated the car ---alone, with a flash light. After 15 minutes he came back stating there was damage in the form of scratches on the driver's side quarter panel. I stated categorically that I did not know how the damage was created and I believed the damage was there when I rented the vehicle. He looked up the history and said there was no record of any damage. He then stated he needed to fill out an incident report so that the next person would not get blamed and that the damage was most likely missed and most likely a "no need to fix" assessment would be made. He stated I would know of their decision by 10:00 am the next day. After drafting the report, he printed it and asked me to sign it otherwise I could not be driven home. I stated two things: 1) the "scratches" were not on the driver's side quarter panel as written in the report but were in fact on the bumper, 2) I categorically denied that the damage was done under my rental. The employee insisted on a signature. I signed and the person who was to drive me home went out to the vehicle, looked over the car twice and did not see any damage. After a third look and bending down he pointed out the damage. We returned to the office and I stated: 1) Your own employee missed the damage twice even when he knew where to look, 2) when I rented in Rochester we walked around t was 4:15 pm at night, late and starting to rain so we probably missed it. Mysteriously this employee who missed the damage twice disappeared after some managerial body language. I asked that the person who wrote up the report and manager come and re-review the damage outside. The manager become flustered, said there was no need to, but eventually allowed the employee who wrote up the report to return outside with me. I pointed out that the scratches were 11" off the ground and in a downward manner. How could I do this? The employee said a curb. I pointed out there are no 12" curbs and I would have to brush the curb from the wrong direction, not sense the curb although 3 feet from me, and not create any tire scuffing. I said it looked to me like car wash or oil change damage. Enterprise insisted that the issue would most likely be resolved as a "no need to fix"
After following up with Enterprise in both cities on a daily basis, they were unable to provide a decision, the $ amount of damage, or photos for 7 days. They promised to call me daily, but did not so I called them. On the 8th day I learned that the decision was that it must be fixed, damage of $ 275.
I will never rent from Enterprise again in my life. My insurance advise they will pay as $ amount is low and I signed no damage on receipt. I do not think Enterprose should be scaming customers, Insurance companies in such a manner.
I plan on following up with the Better Business Bureau and I believe the NY State Attorney General's office should investigate. I am sure they will find an under the radar pattern of scaming and financial creativity in this down turn economic times. Just another hit to the average American who has no recourse.
I encourage other to step forward. The internet is powerful and there is power in numbers.

K
K
Kumar01
Belleville, US
Jul 15, 2009 6:52 pm EDT

Man I got scammed too and I don't know what to do.I rented a car from them and they made my lifea living hell..

K
K
Kim
, US
Apr 06, 2009 11:54 pm EDT

I accompanied my boyfriend today 4/6/09 to return his rental car at Enterprise in Clifton, NJ on Main Ave. When he returned the car, the guy who inspected the car was the same one who gave it out to him last Friday 4/3/09, who also happens to be the rental manager of that branch, Paul Escandon. When my boyfriend got the car on friday it was raining heavily(a torrential downpour). When they did the initial inspection the car seemed dirty and my boyfriend pointed out certain damages, and even some writing on one of the door handles, that were one the car. Mr. Escandon told him that this was normal wear and tear, and did not do a thorough check of the vehicle. He also turned the car on and told my boyfriend that there was more than half a tank of gas in the car, but when my boyfriend looked at the gas gauge there was less than half a tank of gas. When my boyfriend returned the car, Mr. Escandon went to inspect the car, and this time started cleaning off the dirt and giving it a thorough inspection unlike that previous Friday. It seemed as he was trying to find something that wasn't there. He pointed out that there was a dent and my boyfriend would now have to pay the deductable from his insurance and it would be reported. I was there, and I looked at the car, and could not see any dent whatsoever. If there was one there, it was millimeters in size, which would represent normal wear and tear. We took about ten pictures of the area where Mr. Escandon said there was a dent, and this so called "dent" did not show up in the pictures. If there was a dent that was as big as he said it was, it would show up in photographs. Nevertheless, Mr. Escandon charged my boyfriend over $300 because of this. This enterprise has some shady practices with shady characters who work there. I recommend to be careful, and to take your rental car business elsewhere. We feel that this happened because my boyfriend did not take the insurance from Enterprise. Because of this they tried to find any way to get more money out of him. By claiming that there is a large dent that needs to be fixed, they will collect money from him and his insurance, as opposed to if he took their insurance. In that case there would be no reason to find any dents, because they would not make any money off of it. We plan to fight this ridiculous case. I feel like we should call Help Me Howard about this and warn people in the area about this enterprise branch, and how they try to take advantage of people and scam them out of their money. Do not rent from this branch. If you do, take pictures or video of the car. I recommend Budget Rental.

V
V
Victim_dent-on-hood-by-enterprise-rental
Windsor, CA
Apr 03, 2009 1:01 pm EDT

i got hit with the scam too.. [protected]
ERAC near drivers license office -----Windsor Canada
IS THERE ANYONE WHO WILL TAKE CARE OF THIS "DENT SCAM ON THE HOOD" BY ENTERPRISE. they are asking 700$ for the dent which they are not even ready to show the proof and

Are they doing it delibrately (hidden dents trap) at the time of renting or do they ding it to harass the customer? as i parked it infront of their office over the Sunday after noon drop-off. And Monday they called me where i was out of state that night travelled to atlanta and told i will visit them on Friday to see with my eyes to believe.. their answer sorry we cant hold the car till u come. then i told em i will pay the weekly rental for which they denied and told me their claim center will call me soon with the charges...ANY JUSTICE left for this hidden dent on hood trap?in my life i dont even look at enterprise offers..

K
K
Klaw
, US
Jan 24, 2009 6:19 pm EST

I just got hit with the scam today. 1-24-09

ComplaintsBoard
R
8:54 pm EDT

Enterprise Rent-A-Car refuse to rent to me

I have rented several cars from this company and now they say that I cannot rent from them again. The reason is because they did not get their deductable on time. Well you know what this has happened several times, but they would get it straghten out and rented to me 6 times after that. I would get cars which I would have to clean before I could drive them. I even saved them a trip from picking up the car when I took it back to them. My gas for carrying it back and they still had nerve to tell me I owed two dollars in gas for it. They also avertise unlimited mileage well forget that to because they discrimanate to people on who gets unlimited mileage and who don"t. Everytime they get in anew agent to work for them he or she thinks they make the rules. Well what is enterprise car rental company coming to. This company needs to get their act together and quit letting these idiots running it for them. There will be several insurance companies which will be made aware of this so they can use some other car rental company. Have a good day and sleep good at night. Because these people names will be turned over to the attorney office

Thank you
Ruth stewart

Read full review of Enterprise Rent-A-Car
Hide full review
ComplaintsBoard
K
11:18 am EDT

Enterprise Rent-A-Car car rental

I recently rented a car with Enterprise, and I was very displeased with the service. I called to make a reservation and I was misqouted! I was very upset when I called Enterprise the morning before I went to the office to pick up the car, and I was going to be charged an additional fifty dollars. I called the reservation number I spoke with the supervisor who told me that there was nothiing he could do and that they would have to review the recording! And he says it was going to be a "needle in a hay stack". I was very upset with his sarcasm. I planned a last minute trip to see an ill family member. So I decided to get the car despite the price. So when I got to my destination the vehicle was infested with roaches! I had to return the car to the local airport in hopes to switch vehicles. It was an inconvience to take time to switch vehicles because of an insect problem!

Read full review of Enterprise Rent-A-Car
Hide full review
ComplaintsBoard
S
10:38 am EDT

Enterprise Rent-A-Car what a scam!

Be very wary of enterprise rental car! Very wary!

I needed a car while mine as in the shop. I rented the vehicle on a friday and returned it on a monday. When I went to pick up the car the manager took the vehicle to the back and "washed" it. She brought it back out to me and then proceeded arong the car with me pinting out that there ws a scratch on the mirror. "okay, I see it." the car was still soaking wet I couldn't see much and for the most part it still had dirt on it. Would have been difficult to see anything. But she breezed around the car in 5 seconds with me following her.

Upon returning the vehicle another gentlemen, I use the word loosely, checked the vehicle in. All of a sudden, he is opening the trunk and crawling on the ground checking every inch of the car. He went so far a to start brushing off the car with his arm checking for damage.

After his more then thorough inspection he proceeds to inform me I damaged the car. It appeared as if the car had been brushed up against in a parking lot. Not even a dent, just a scratch mark on the front bumper near the light. Impossible! I drove the car to my business where I have my own parking spot away from all other vehicles, so no one could have brushed it there. Then the car proceeded to be parked at my home in a one car driveway for the rest of the weekend until I drove it 5 miles back to them monday.in order for this car to have been hit in my driveway someone would have had to drive thru 3 backyards and my pool to brush against, not dent it, and drive back out the same way with out me noticing and my pool staying in tact. Totally rediculous.
After much arguing I left. I just recieved a bill from enterprise for $354 for the damage. What!?!?! First of all for something I didn't and couldn't have done, and second of all you have to be kidding me $354 to fix some paint on a 6 inch scratch.

This is a huge scam and I have spoken to others who have had this location try to do the same to them. Checkout is a breeze and the car is always brought out wet for you to look at it, check in they go over it with a fine tooth comb. They are doing this to make extra money, I am sure the car won't be fixed as the damage that was already on the mirror when I received the car had been there, they knew about it, I am sure someone was charged for it, and it as still there unfixed. Hmmm, whose pocket is the money going into?

Be careful when renting from enterprise and chckthe vehicle thoroughly, bring a towel to wipe it down, and make sure you crawl around the car looking for everything! Because they won't, but they will when you bring the car back!

Read full review of Enterprise Rent-A-Car and 2 comments
Hide full review
2 comments
Add a comment
B
B
Ben Coleman
Pawtucket, US
Dec 11, 2010 1:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

WOW! They did the exact same thing to me three years ago!

K
K
Kristen Wrzensiewski
,
Sep 30, 2008 11:05 am EDT

I've had horrible service with Enterprise as well. My car was in the shop and my insurance was paying for a certain amount towards a rental car. Well that amount only really covered their tiny, compact cars...but they didn't have any at Enterprise. So..they gave me a huge v6 car for the price of a compact...but didn't mention that they would start charging me for the HUGE car in two days. So I took the car back after two days because I had filled it up TWICE since then. TWICE IN TWO DAYS. That is a whole tank of gas a day! I told them I wanted the compact car i requested and they told me that one had just come in. Yay! But it wasn't clean. I told them that's okay, I just wanted a four cylinder vehicle as I drive all over town daily.

The guy (kid) who went to retrieve the vehicle came in and threw the keys at the girl at the counter and said "haha! no good on that one!" and ran around the counter...Apparently the power steering was ruined on the car. So I had to keep the huge car for another few days...at the end of the rental they asked me how everything went and I said horrible. The lady was really rude and said "HOW SO?!" and I told her about paying extra for a car I didn't want, and the $100 in gas in 3 days. And that I requested a 4 cylinder. At this point some OTHER guy jumps in and says "THAT CAR IS A 4 CYLINDER." And I said "No, the car is called a G6, because it is a V6." After arguing with him about it for 10 minutes I walk outside and look at the back of the car where it says "V6".

I never got my deposit of $50 back and I didn't even bother calling. Worst experience of my life!

ComplaintsBoard
V
10:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Enterprise Rent-A-Car fraud and scam

I rented a car from Enterprise Rent a Car, located at Brent Brown Toyota in Provo, UT. What a scammer (not to mention *) the manager of this location is! He charged me for 3 days beyond the day I returned the car! I went in to the store as well as phoned several times in an attempt to clear up the mistake. He called me a liar, told me that I was stupid, & refused to help me. He even went off on me in front of another customer! His name is Nelson Fotu & he is a dishonest, disrespectful, rude, & ignorant person! (not to mention ugly)! I will absolutely NEVER, EVER rent a car from Enterprise... all thanks to Nelson Fu* You!

Read full review of Enterprise Rent-A-Car and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
A
A
Austin
, US
Feb 11, 2009 8:45 am EST

Our car was rear-ended, we took it to Service King Collision in Arlington TX to be repaired as per the faulty driver's insurance company(State Farm). As part of the coverage, State Farm provided us with a rental car for the duration of the repair. In the Service King Collision front office, there is an Enterprise Car-Rental office. Sean (We don't know his last name) told me that if I wrecked the car it would not be insured unless I purchased insurance through Enterprise. The charge for the insurance was $15 a day. The repairs took 10 days, the final charge was $190. I found out afterwords that my full coverage insurance would have covered this car in an accident. I was intentionally misled by Sean at Enterprise. I would like the $190 refunded back to me.

N
N
nsar
Loveland, US
Jan 14, 2013 4:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Never again will i rent from Loveland, Colorado Enterprise..Their employees basically do not know what they are talking about, the agent who assisted us gave us false information regarding extra coverage saying it was a one time fee and thats the only reason why we add that coverage thinking it was a good deal and upon returning the vehicle of course they told us it was something different printed in our contract..We should have listened to our gut instinct when we were outside the parking lot prior to renting from Enterprise, a car drove by and someone yelled out to us not to rent at Enterprise coz its a ripp off..should have listened and went somewhere else..

S
S
sdfsdfsf
london, GB
May 09, 2011 4:49 pm EDT

i cant agree with you more. My father was given a damaged car and he is 70 and drives very well. They rushed through the car damages when given the car to him but when he returned the car, the guy went through every corner of the car and pointed every dent and tiny scratch to him. My father did not bother to look through the tiny scratches as while renting they said we do not charge for small marks. But they they deducted a huge amount from his deposit from those 7 tiny marks. I am never going to them. Also, the manager was very disrespectful to my father when he asked about it. I do not respect enterprise for running a SCAM. Wonder how do they sleep in night by ripping off honest people like that?! I have completely stopped renting from Enterprise. I have heard from neighbours similar stories about Enterprise (near Hanger lane tube station).

S
S
sdfsdfsf
london, GB
May 09, 2011 4:42 pm EDT

Rude and arrogant and unbehaved manager.
One day the tyre will retire and pass its due date.
They called the repair shop and asked me to pay for the flat tyre. It seems that they call this repair shop very often as the manager said call Jenny like usual and ask her about the damages( I know what it means- it means the usual receipt/bill charges to earn money)
Total Scam Enterprise! One of my friend got duped by enterprise for paying for the dents which were already there when she rented the car. The bill was from the same repair shop. They lure customers by cheap prices but give them a dent full damaged car, bad steering, horrible brakes but make money by getting their "favorite repairshop" get the damage bill charges from the customers! Pls DO NOT RENT from London- PARK ROYAL ENTERPRISE!

J
J
J.S.
,
Dec 01, 2008 1:54 pm EST

I was majorly deceived by Enterprise recently, and I am seeing on the internet today just how incredibly many other people were. I was charged for insurance I did not ask for, and a worker lied to me about where the supposed suporting policy is stated. Enterprise is a scam. Somebody please do a news story on this!

R
R
Robin
,
Sep 23, 2008 12:42 pm EDT

I am trying to find out where to set up a payment plan to pay back what I owe enterprise rental in Ashland va. I was told it had been sent to a collection agency named ic systems inc my account number is listed as 424637xxxx I would like to be contacted who has my account and set up a payment plan that I can afford so I can get this paid off. The total I don't know the account name is Devin Cockrum and I need you to answer me as soon as possible

ComplaintsBoard
E
10:47 am EDT

Enterprise Rent-A-Car terrible experience - rip off!

I recently rented a car for more than one week because my vehicle broke down on I-35 and the dealer called enterprise for me. A lady came to pick me up from dealership and offered me a tiny stinky car without asking anything from me. When I argued I want to rent a bigger car she said that's the one dealer has reserved for me (plain non-sense and a # - I dont have any coverage through that dealer). I asked to upgrade the class and that I was going to pay for it but she refused and said they dont have any other cars in stock (I could see atleast 5 cars in the lot).

Worst thing is she did not mention how much it was going to cost and had put $17.99 per day as a basic coverage. When I said I have insurance and I dont need it she said I still need it and that if I want to cancel it I can cancel by calling anytime or by calling I can upgrade the vehicle too.

It ended up being $600+ for 10 days rental for a car which was not worth $10/day. I kept calling to upgrade and to remove basic coverage but they kept asking that I need to be physically present in order to do that and they knew it will never happen since I was a resident of San Antonio (who drives 100 miles to go and get an upgraded car and to remove the coverage?)

Unethical and bad business practices. These guys are not transparent.

Read full review of Enterprise Rent-A-Car and 4 comments
Hide full review
4 comments
Add a comment
C
C
COMPLYOUENTERPRISE!
Garden River, CA
Dec 31, 2009 12:04 am EST

THESE PEOPLE ROBBED ME AND CHARGED MY CREDIT CARD TWICE!

M
M
Marc Ouellet
Montreal, CA
Feb 06, 2009 8:30 am EST

My friends, the scam has expanded to Canada, here in Quebec I was ripped off the same way, they made take the Collision Damage insurance without telling me what I was signing for and ended up charging me a hundred bucks for something I didn't agree.

The guy told me it was an authorization to "freeze" a certain amount in my credit card so it would cover potencial damages to the car, he never mention that I had to pay something else from my pocket.

Even if I argued with them and told them I didn't agree when I returned the car, they charged me anyway.

I would like to fight back. but I really don't know how, does anybody has a suggestion ?, or are we powerless against these scams...

J
J
J.S.
,
Dec 04, 2008 11:38 am EST

Enterprise is extremely corrupt. I paid for 5 days of their insurance and was charged for13 days that I never agreed to (but negotiated down to 6 days after the manager blatantly lied to me). There is no legal contract without agreement from both parties! The manager conned me by telling me in front of a room full of customers that I did agree because of a clause in the fine print on the back of the contract. It turned out that the clause was not there... after I paid for what I never agreed to. They were really dishonest in other ways too.

I ask all of you to start chain emails about what a corrupt business the #1 car rental company in the United States is. It should be a huge news story, but it is not... YET. So I also ask you to send emails to news organizations, particularly Dateline and 20/20. Please also get as many other screwed over customers as you can to alert the news organizations about the corrupt business called Enterprise. Plus, the United States Attorney General's Office needs to know just how major this problem is. There are even web sites that are all about the corruption of Enterprise and how they treat their customers. This is big time. Let's spread the word as far as it can go! There is a lot you can do. Thank you. Have a great day.

U
U
unknown
,
Nov 11, 2008 10:03 am EST

I AGREE, I HAVE RECENTLY RENTED A CAR THROUGH ENTERPRISE. I'M NOT COMPLAINING ABOUT THE CAR, IT WAS A DODGE CHARGER; BUT IT SMELLED LIKE SMOKE BAD! THERE WERE BURN HOLES IN THE SEATS ALL OVER! THE CHECK ENGINE LIGHT CAME ON, AND THE TIRE PRESSURE LIGHT KEPT COMING ON! NEVER RENT FROM ENTERPRISE, THEY ARE TOO EXPENSIVE

ComplaintsBoard
M
11:32 pm EDT

Enterprise Rent-A-Car unauthorized billing

The rental fees charged by the airport center are extreme. After the initial rental fee from the rental car company, there is:

1) "consolidated facility charge" — ok, every company's rent passed on the the consumer;
2) "transportation facility charge" — ok, the bus that gets you there;
3) "arena fee" — what is this?
4) "vehicle license fee recovery" — what is this? I didn't lose my license;
5) "concession fee recovery" — what concession?
6) "sales tax" — just more of the above but described with a little more honesty?

I recently rented a car in kc and these taxes added over $100 to the final bill.

Read full review of Enterprise Rent-A-Car and 2 comments
Hide full review
2 comments
Add a comment
S
S
Satisfied
Plymouth Meeting, US
Nov 05, 2008 2:25 pm EST

FYI, license recovery fee is for the plates on the vehicle and usually is a flat per-rental fee of around $2.00. Most of the remainder of what you list is airport fees. If you don't like them - if they're too expensive - take a cab off-site and rent from a neighborhood location... Cab fare both ways should be less than $100 in most cases.

J
J
j
,
Aug 25, 2008 1:16 pm EDT

Are you completely naive or do you really think that you can purchase a service without paying sales taxes! Arena fees, concession fees, and sales tax are all local or state taxes. Why don't you do some research next time so you do not sound uneducated to the masses!

ComplaintsBoard
D
9:56 am EDT

Enterprise Rent-A-Car Being harassed very badly

I wouuld like for someone to please contact me. About several problems that have taken place with me as a customer at your manchester location I feel as if I am being harrassed very badly by your staff as well as being discreminated against as well I have been very respectful to all staff members. After returning my first rental teresa backed into me and it has been problems every sincethen all staff members have been being very rude and direspectful to me as a customer that has rented from here for 4 to 5 weeks staight I dont deserve this type of treatment I rent from here because its near my home I have spoken to a manager about this (catherine) as well as (mike kolasike) about the treatment I have recived mike and catherine only listens to staff and was very rude to me when dealing with them I had reservations for a car on saturday july 5, 08 was dinied the rental for no reason also reservation for july 7, 08 and denied the rental lynsie told me to keep trying to contact mike until I reached him and I did he called me back yelling at me because I called him to many times lynsie has been extremly, extremly disrespectful and rude to me for no reason I feel like just because of the insident that took place with the passatt that is no reason for the discimination, harrassment and disrespect that I have been reciving and for mikes customer service to be the way it was to me im so very disappointed being that he is a higher boss. He never contacted me back until his staff calls him this is the 2nd complaint I am sending out no response from the 1st one you can reach me at [protected]) or [protected] thank you dawn smith.

Read full review of Enterprise Rent-A-Car
Hide full review
ComplaintsBoard
T
11:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car discrimination

Before arriving at the Enterprise Car Rental desk I called from home to ask what I needed to rent a car and I was told a credit card. I was asked if my credit card was linked to my checking account and I said yes. I was told to bring two bills (utility bills) from home. I brought four or five to be on the safe side. Once I arrived at the disk I presented all of the information that was required of me. The agent went over to a another gentleman in the office and they began to whisper, the agent came back and asked if I had any proof that my bills are not past due. The bills that he had were current and had no past due amounts listed on them, that would have proved that they were not past due and were paid. I was the only African American customer in the office at the time, I was told that I had to pull up my bank account on line at one of their desk in order for them to see if I paid my bills. They placed me at a desk to do so. I was extremely insulted by this treatment. I am a Federal Officer (Law Enforcement) and I was treated like a criminal.

Read full review of Enterprise Rent-A-Car and 29 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
29 comments
Add a comment
T
T
Todd Bultje
, US
Sep 08, 2022 11:49 pm EDT

Instead of charging the $1.95 extra a day. I was hit for $800. Instead of helping when the need arose. They grabbed my Honda personal car unexpectedly. AAA tow guy tried and no arrangements were kept.

I'm out both my cars, mobility equipment starting out with my wheelchair. I'm trapped here since my don't work.

I think depriving a disabled senior citizen his mobility equipment, wheelchair cane and walker is beyond despicable!

D
D
Dianna Scandrick Divine Light Products
, US
Aug 23, 2022 12:01 pm EDT

I have been on the don’t rent for negligence of enterprise that I had an outstanding balance that my insurance company didn’t pay for! So month after they charge my card! And a year later after calling and submitted a complain no one has reach out via email or called me! I never damaged any of the cars I rented I never not paid ya! This is very unprofessional

N
N
nitra g
, US
Aug 06, 2022 9:42 am EDT

Am the only person that notices only ppl of different racist besides the land stealers have bad experiences? I’m seeing a trend of complaints and I’ve experienced and have seen it

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Jun 27, 2019 3:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

m72,
We appreciate that you've taken the time to provide your honest feedback.
We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.
Thank you.
Carol H.

M
M
m72
spring, US
May 11, 2019 8:41 pm EDT

There have been some major scams going on within this company. They have hired a team of investigators that are applying many stringent rental rules they never asked for or needed in the past. I think the changes they are implementing are very harsh and not very accommodating. The agents that are working there are not concerned about getting fired for being rude because they are not there to in reality to rent out cars. If you have to go to that branch again I would bring the cards they want now and your past rental receipts. If you have the option to go elsewhere I most certainly would.

D
D
D. George2019
, US
Apr 23, 2019 3:01 pm EDT

I was discriminated against by the branch manager in Casa Grande AZ “Benjamin Paige” when I complained about another employee who refused to take my Citibank Visa. The employee tried to tell me that it wasn’t connected to a bank account and when I tried to complain to the branch manager I was told that he wasn’t going to rent a car to “someone” like me. Racism in the present day and age doesn’t always wear a white hood.

C
C
Chris McCarthy
, US
May 18, 2018 7:21 pm EDT

never again will I use enterprise! Ever! I made a reservation to pick up a car that I needed for a trip to my daughters college graduation. As I have done several times in the past I did the process on line and received an email confirmation. I went to the Exeter location on Portsmouth Ave to pick up the vehicle and gave the girl at the counter my valid drivers license and my debit card. She asked me for a utiliity bill of some sort or a paycheck with my current address as well. When I told her I didn't have that she explained it was needed because I was using a debit card. So I went home and got my electric bill and my paycheck from that week. When I showed her the electric bill, she wouldn't accept it because it didn't have a "zero" balance on it. I tried to show her on the bill that the past due balance was zero and the balance due (in 5 days) was $91.38. She said, "I was told the balance has to be zero" CLEARLY the policy on their own website says PAST DUE! also CLEARLY the policy on their own website says "ONE OF THE FOLLOWING" of which I had 2, but this women would not accept either of them. Then I asked to speak to the person to whom she kept referring to when she said, "I was told this and I was told that" and her reply was, he's on vacation. I have rented cars on dozens of occasions and have always walked in, handed them my drivers license and debit card, signed some papers and walked out with keys in hand. Never have I been denied or questioned or hassled in any way and don't understand how enterprise allows each location to determine what the requirments will be when their website is very CLEAR. Attached below is the policy for debit card renters that I have copied and pasted NON CREDIT CARD DEPOSITS -

Debit cards are accepted at the time of rental with a current copy of any one of the following (dated within the last 30 days and with no past due balances): proof of employment, proof of income, proof of insurance, telephone bill, electric bill, gas bill, sewer bill, or water bill in the renter's name, with his or her current address. The renter's name and address must match their driver's license, and their driver's license must have been issued from the local area of the renting branch.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
May 30, 2018 1:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Chris McCarthy,
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
Social Monitoring

P
P
patchflower
, US
Mar 14, 2022 1:43 pm EDT

Noting concerns is not RESOLVING THEM.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Apr 04, 2022 1:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

patchflower of US, if this team can assist you. Please email care@enterprise.com with your full name, contact telephone number, the exact rental office location, any reservation or rental agreement numbers. Thank you. - Carol

N
N
Nicole Johnson37
, US
Mar 16, 2018 5:21 pm EDT

Today I was discriminated against at an Enterprise Rental car location at the Peoria International Airport in Peoria Il. I had previously rented from this location several times, However upon approaching the counter and stating that I had a reservation for a vehicle I was immediately questioned as to wether my card was debit or credit I explained that it was a business card account connected to my American Express account.. he declined my card and denied to rent me the vehicle.. then he swiped my card for $234 and then pretended to search for a full size vehicle which was specified in my reservation.. He walked down to another car rental counter National another affiliate to speak with a blond caucasian women... and as he was returning she called to him as he turned to face her I also turned to see what was being said and I heard her say that there was a deposit on my card from the IRS... After he initially declined service he should have never taken payment from my card and that is theft... I was charged for a service that I was not provided I will be seeking legal representation in this matter..

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Mar 20, 2018 10:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Nicole Johnson37, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your reservation numbers and any further information regarding your experience with us. Thank you! - Carol H. Social Monitoring

M
M
Mary39
Boston, US
Nov 20, 2016 12:19 am EST
Verified customer This comment was posted by a verified customer. Learn more

I watched customers before me renting with no issues and getting paper contracts. The young lady who helped me said she was new while balancing an electronic device and operating the computer. The contract provided was on the device and I was told the contract would be emailed. There was something wrong with the car and was offered another but was told I had to go back to the office to redo the paper work. This time I was given a paper contract. Reading over the initial electronic contract, it indicates that returning a vehicle besides the rental location is prohibited and that they are able to give my personal cc info and demographics to third party agents. The terms and conditions were not visible on the device. I am returning on a day they are not open so apparently I'm being held accountable until for the vehicle until it is checked in. Which may be standard but I don't remember ever having a contract so strict. It also stated that the car would not leave the state rented. Usually covers all of New England. No one I saw received this electronic agreement. I feel I was singled out. Again, not my first time renting but feeling discriminated against.

R
R
Retired U.S. Army
, US
Sep 15, 2016 7:56 am EDT

I have read all these incidents about Enterprise rental car company. They don't only discriminate against blacks, they profile you once you walk into their store. I had an accident and reported it to my insurance company USAA and got approval for a rental car. Since USAA has a contract with enterprise I received my confirmation code and approval to rent a car. The time of the accident was close to there closing time of 6:00 on 9/12/2016. So my wife and I went to the West Saginaw Office in Lansing, Mi. I approached the counter and and gave the representative my licenses and confirmation number. Since USAA does direct pay to enterprise and I have dealt with them on multiple times at another location and had outstanding service each time before. After giving the representive my information he stated that I would need a credit card to rent the car and have $50.00 secured on it to rent the car. I asked why and then the assistant manager spoke up and said it was to cover the gas and any damage. I stated to him that I have had multiple rentals through enterprise under my insurance policy through USAA and have never had to supply a credit card to secure the rental for gas and any damages since USAA has a direct contract with enterprise. The manger then proceeded to tell me that this has been their policy for years and that I did not know what I was talking about. This manager was very rude and talked done to me. I stated to him to show me in writing were it says that and for him to give me the specific year that they incorporated this. He refused to do so and continued with his arrogant behavior. I explained that we just got into the accident and my wife and I were still shaken from the accident and at this time we did not have a credit card on us. I also stated that our vehicle was not safe to drive on the busy road that there location was on. Again he stated we need a credit card to secure the rental, and I told I did not have one, then he said how much cash do you have. I said what. You first told me that I need a credit card, now you say if I got $50 cash you will do it, I told him that I did not have $50.00 on me then he said what do you have. I said are you serious! And then said I was right about this and you just lied to me. He said he did not like my tone of voice and I told him I don't appreciate him lying to me. He said he did not, then I stated to him I am the customer and you are lying to me ask me for cash for this rental and calling me a Lyer. I told him I don't know what type of customer service course you were trained at but you just disrespected a long term customer. At that time the first associate I was dealing with stated that they could wave the 50.00 fee. I said what the heck kind of operation are you people running around hear. You just gave me a run around about this 50 dollar deposit and you can wave it. At that time the manger told the associate that they were not doing it and they were not going to rent me a car because the store is officially closed and I had to leave the store. I was pissed. My wife and I left the store and she could not believe what just happened. So, we left in my damaged hummer and went home. On 9/142016 we went to a different location on East Michigan Ave in Lansing, Mi where I usually get my rental cars from. After giving the assistant Manager me information I could tell that there was something wrong immediately. This individual was very disrespectful to me and my asking us if we called ahead for a reservation. I stated to him we were at the the West Saginaw store and did not have a credit or Debit card so we could not get a car. He I see that you were there two days and that I gave the manager a hard time. I told him I have never had to supply a credit card or debit card when USAA supply's the authorization to rent a car. So, he ignored us for awhile taking phone calls and dealing with them while he started our proses before the calls even came in. Once he did start to assist me he was very disrespectful and short with his conversation and defiantly had an attitude. It was obvious enough that the manager from the first store must of put some kind of a message act reached to my confirmation number. Once we got through most of the rental information he asked for our credit cars. We provide our government direct express card. The assistant manager said we don't take pre loaded cards and I stated to him it was not a pre loaded card. He then said that it was not a bank backed card. At this time he had an attitude and so did I. I stated that you obviously can read since this card is issued through the US Government and also Comerica Bank. Again with a condisending attitude he stated we don't except pre loaded cards and I told him it was not. Then he said we don't except direct express cards. He said he would call his manager, so instead of being professional he left the lobby and went into the office to talk to his regional manager. When he came out he stated his manager said they don't except this cards. I told him to show in there policy were it says they don't. He told me he did not have to. I then asked to speak to his manager. He told she was at lunch and did not want to be bothered but he would take my name and number and she would call me. I told him it was unacceptable and that I wanted them to show me where it states that that card is not usable. He said because it is a none account card. I then asked do you accept active military travel credit cards and he said yes. I told him that they are none account cards also so why do you except those cards. He said that the direct express cards are a non bank account card and because there are two many people with SSI trying to rent our cars and they don't have the funds to pay for them. I said are youn insinuating that I am on SSI. And the another associate stated that those cards are for people who can't get a back account. I told him that we would go to our bank and get our MSU Federal Credit Card. At that time he stared that I could not rent a car from his location because of my attitude. I told him so you are going to refuse renting me a car because I questioned you and asked you to show me in writing where it states that. He just said I am not renting you a car. I told him you don't even know what you just did. I said I am a Medical Retired US Army Major who was injured while serving my country I am a 100% total and perminate disabled veteran through the VA, I collect Social Security Disability SSDI because I am unable to work because I sustained traumatic Brain Injury, broken neck and back and sever concussion, and because I have a direct express card you are labeling me as a loser. And because I questioned your authority you are denying me because of my attitude. Well my attitude is a result of my disability from my TBI and chronic migraine head aches. I got there customer service number and called there disability department and told them what happened at that time another associate said out load I am sick of hearing about you being disabled you said that three times already and if you were a disabled vet/Major your retirement would not be on a direct express card. He then stated that I better watch out my statements because he would report me under the stollen valor law. He then said he was in the infantry and DFAS does not issue retirement pay on direct express I told him and the manager that they could shove there enterprise rental cars up there ###. I then took out my US Army Active Duty retired card my VA sercice connected card on on my licenses where the state of Michigan now Identifys veterans. My wife was so pissed that the lady from enterprise we were talking with was giving her a run around about these three individuals enterprise employees and how they have preconsived opinions of people who receive SSI as being losers and totally discriminate and violate the civil rights of disabled people. At this time we are waiting for Enterprise rental car disability division to email us the forms to do the formal complaint against these three individuals and there supervisor. I have contacted Fox News, CNN, NBC, CBS, ABC news about this issue and as I see this is a systemic issue with Enterprise and its employees on treatment of individuals with disabilities and also how they profile individuals. I don't like to use the race card but as I can see there are a lot of complaints on this site about the treatment of individuals who are black or non white. Well, I am of Native American, African American, and Westeren European. I don't Identify my self as any of these, I AM AN AMERICAN who Served over 18 years in the US Army and was severely injured and was totally discriminated by the employees at enterprise because I was profiled by my disability because I had a direct express card and as one of there associates said only losers have those cards people who can't get a bank account. And then maybe because my facial features are of African American and I have darker skin than a Caucasian. I have also contacted USAA about how Enterprise treats disabled veterans and for them to cancel the contract wit Enterprise. And since I started to write this blog I emailed the Oprah Winfrey show about this situation and they just emailed me with a contact number to get more information. This type of discrimantion towards disabled and racial people needs to stop business that employee these individuals need to eliminate these cancerest individuals from there payroll. Thank you for providing me with this venue to express my situation.

Sincerely,

Craig Lee Hummel
Maj, USA, (Ret)

ComplaintsBoard
E
2:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Enterprise Rent-A-Car empty gas tank full marijuana smell

My son and wife (who has with Multiple Sclerosis) were given a rental car last week which was completely empty on gas. They were told to hurry to the nearest service station to get their own fuel. The car did however come with a strong marijuana smell. They knew the smell was odd but not exactly what caused it.

I accompanied my son in returning the vehicle today. After confronting the assistant manager about why he let my wife leave with an empty tank and whether we would be reimbursed for the fuel, I got a ridiculous story about "company policy". My response to this was a simple and straightforward "#". The assistant manager then wanted to correct me and tell me how my language was inappropriate. I assured him that my language was absolutely appropriate and that his company policy was the inappropriate part.

I also discussed the consequences of what could have happened if my wife had run out of fuel upon exiting the Enterprise location and been hit by another vehicle, or if she had run out of gas and forced to leave the vehicle in 100 degree Fahrenheit temperatures with Multiple sclerosis.

Empty fuel tank + marijuana + company policy = #! = Enterprise.

Read full review of Enterprise Rent-A-Car and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
soccerguy33
, US
Apr 29, 2011 7:36 pm EDT

sorry tried to post that on a different page but it showed up here, disregard the above comment

S
S
soccerguy33
, US
Apr 29, 2011 7:34 pm EDT

Somehow I think you are greatly over exaggerating everything. You're telling me you called them and let the phone ring for 45 minutes? I've never heard of someone waiting past 10 rings... the phone rings on average about 15 times per minute, so you let it ring 675 times?

HA. Get out of here.

ComplaintsBoard
V
4:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Enterprise Rent-A-Car worst experience ever

Micheal Goldstein threw us out of the branch and here is my angry letter to Darren Moon.

Dear Darren Moon:

I am Jean Henriquez and I have been am Enterprise customer for quite some time. I was very discouraged and disappointed by my last experience with Enterprise involving one of your employees by the name of Michael Goldstein.

I had made a reservation online for April 27th 2008 until May 1st 2008 to rent a standard car while I was in NYC for work for 5 days. With me was my general manager, Esther Garcia, whom I made the reservations under because I had misplaced my debit card. I had called the La Guardia branch two days before to make sure that I was going to be allowed to be added as a second driver to the rental. I was told that as long as I had proof that I flew in from another city that I would be allowed to be the second driver without any additional information but my driver’s license.

When we arrived, tired and with five bags of luggage, Michael Goldstein was the agent that was available to help us. Michael started asking us for all types of information, such as where we were going, contact information in New York, the phone number to the hotel we were going to stay in, my mother’s address, her phone number and the address to the hotel in Providence, RI where we were having our other conference.

I am lamented to say that I regret renting cars from Enterprise before this experience.in fact, two weeks before I had rented from Enterprise in Detroit, I did not have to give them any of that information Mr. Goldstein asked us for. Michael Goldstein was rude and upset me to an extreme. He had us there for 45 minutes trying to rent us a car. I had asked him to add me as an additional driver and he wanted my information in which I gave him my driver’s license, cell phone number, and home address. He wanted a credit card and I told him that I did not have it with me because I had misplaced it along with my debit card. He proceeded to tell me that he could not add me as an additional driver.

Michael continued harassing us for information. After a while, he claimed that his computer locked up and passed us over to another agent to help us. The agent, Alex, was again taking our information and moving along with the rental when Michael came out of nowhere and told Alex to cancel the reservation. I asked him what he meant and he said that he wasn’t going to rent us a car. At this point I asked to speak to the general manager. He came around the counter, got on his cell phone and circled the building outside and came in to tell us to go outside to talk. I refused to go outside because we didn’t do anything worth having to go outside of the store to have any kind of conversation. Mr. Goldstein threatened to call the police and continued taunting me with that threat. As you can imagine, I was very angry and felt utterly baffled with how extreme he was taking the situation that should never have reached this level of discourse. That was when another manager stepped in to try to diffuse the situation. Michael threw us out of the property and we had to pay for a cab in order to rent a car from another rental car company.

I called a few times to speak with you and you were never available. No one tried to help us. Mr. Moon, I hope that you will take the proper course of action in disciplining and hopefully terminating your employee Michael Goldstein. I will be posting this letter and sending it to everybody I know, letting them know of my experience with Enterprise and how they did not care. Tripadvisor.com, myspace.com, craigslist.com, and angryconsumer.com are only a few examples of the places I plan to present this information to the public.

I hope that this experience and my willingness to make it a public matter will motivate you to do the right thing. Know that you lost a valuable customer and will lose many more due to my efforts. I will not be taken lightly. I’m sure you will review your customer service policies with the rest of your staff.

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
12:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Enterprise Rent-A-Car Unauthorized charges!

I was a victim of auto theft. I went to enterprise to pick up a car. Even though insurance paid up to 500.00 I was still charged a deposit and had to pay of the rental. After the 500.00 coverage was over I was being charged 25.00 a day. Only after they charged my debit card weekly they called and told me they charged my account. They left me in the negative weekly. With in a months time I spent over 500.00 out of my pocket, plus they got 500.00 from the insurance company. I told them if they could wait for an insurance settlement I could pay the balance in full when I got the settlement and a new car for myself. They refused to do that. The 1st dealer I went to only had one employee there and could not give me a ride, I told him I would walk (4.5 miles) he said ok if you don't mind because i'm the only one here and I cant leave. As I started to walk out he said that I could drop it off at another dealer and someone there could give me a ride. So now I am without a car and I have children that need to get to school.

Read full review of Enterprise Rent-A-Car and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
NJBRED1960
Las Cruces, US
May 25, 2012 8:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I recently rented a vehicle from Enterprise in Las Cruces, NM, on May 18, 2012. I was heading to Phoenix, Arizona for my daughter's graduation.

I was given a VW Tiguon to drive, a little less than 200 miles down the road the vehicle broke down, I limped off of the highway because I thought it was too dangerous to stay on the shoulder, because of the construction happening in that area. It was about 100 degrees and I had no power whatsoever, so I could not run the air conditioner in order to keep cool. With me were my young daughter and an adult friend. The tow truck took about an hour or so, but in the meantime I had to call my daughter (the one who was graduating) to come pick us up. She had plenty to do (as did I) prior to her party that Friday night (May 18, 2012). Without hesitation she came for us making it a round trip for her about 75 miles.

In our haste to get our personal items out of the car (because by this time the tow truck driver had arrived) we left behind our phone car charger, and also left the vehicle 3/4's full. My daughter took us to the Enterprise rental facility in Sierra Vista, AZ and we were given a Hyundai Santa
Fe. I expressed to the service representative I did not trust these cars; he insisted this was the only available car in our class.

We made it to Phoenix however on Sunday when we got into the car for my daughter's graduation the check engine light came on. I had my companion read the information from the book and the descriptors on this and it said the vehicle should not be driven or it would ruin the engine (I am paraphrasing). Not wanting to be responsible for ruining the vehicle’s engine I called the 1-800 roadside assistance number and they told me they would get a replacement vehicle from Sky Harbor Airport. I thought this would work out perfectly since we were only about 10 minutes from the airport. I was told it would be at the hotel in 90 minutes. After 90 minutes I received an automated phone call asking if service had been completed, I pressed the appropriate option to indicate it had not been completed. I spoke with a representative who called the tow company (Allstate) who in turn I assume told her they were ten minutes from delivering the replacement vehicle to me. After the ten minutes passed I received another automated call, again I went through with selecting the appropriate option. I received no less than four of these phone calls over the next four hours. I finally asked to speak with a manager. Prior to speaking with the supervisor one employee hung up on me, this precipitated my decision to elevate this matter. I spoke with Leslie who told me the reason it was taking so long was because when they were originally towing the vehicle it got a flat and they had to return back to the airport. I was born at night, but not last night. Taking matters into my own hands, I called Enterprise at Sky Harbor Airport and they told me the tow truck had left more than an hour before my phone call (three hours after my initial call). I asked the representative who answered the phone if the vehicle had gotten a flat and he said, “no”. Again, the Hyundai that was returned was equipped with ¾’s of a tank of gas, having just filled it up in Tucson, AZ.

With all phone calls to the roadside assistance facility I was kept on hold for exorbitant amounts of time, so much so that I drained one battery on a cell phone and was halfway through the battery on a second cell phone.

I missed valuable time in preparation for my daughter’s graduation, I missed the first half of her graduation and in seeing her receive her diploma because of the promises I was receiving from the representative at Enterprise. I ended up having to call a taxi in order to get to the graduation ceremonies. These types of events cannot be replaced, or done over. I was told sorry over and over again over a four to five hour period that after a while they were just empty words to me, because of the lack of inaction and incompetence.

On my return to Las Cruces, NM when I returned the vehicle I asked to speak with the manager of the facility. A gentleman approached me and introduced himself to me, I began to tell him (with passion, since I was still upset) of the problems I encountered and he looked at me and smirked and said, “did I do this to you?” I had to explain to this young man it all originated here when I rented the first car that broke down. I further explained since he works for Enterprise he owns the problem. He abruptly left the room with no explanation, after waiting five minutes I asked another employee where he went, they said he went outside to speak with the manager. I said, “the manager?” I thought I was speaking with the manager? They told me he is the assistant manager. I am not sure how you train people, but when I make myself perfectly clear about wanting to speak with a manager, I don’t expect to get an assistant manager (unless of course the manager is out of the office, which in this case he was not) who was clearly not equipped to make a decision since he had to confer with the manager. Again, this was a big waste of more of my time, since when I finally tracked down the manager myself I had to repeat my story again. After speaking with the manager he told me maybe we should have called their local office to intervene in getting the third replacement vehicle more expeditiously. I had to explain to this “manager”, the second vehicle with mechanical problems occurred on a Sunday (May 20, 2012), their office is closed. I also had to explain to him that nowhere on my rental paperwork does it say to call the local office when/if I experienced mechanical problems, it clearly tells the customer to call the 1-800 roadside assistance number. The onus was being placed on me the customer, I was outraged yet again. It does not seem as though anyone wants to take responsibility for two vehicles breaking down and the total inconvenience on me, the customer.

On Tuesday, May 22, 2012, I received a call from a Leila (Area Manager - [protected]), I apologize I could not understand her last name when she left me a message on my phone. I returned her call and we spoke about these issues. It was decided that she would compensate me with a free rental at whatever point I wished to use it, if at all. Here we are on Thursday, May 24, 2012 and I have received no further communication from her.

Customer service is a dying art; I have lived long enough to witness this. Making promises that one cannot keep is a business destroyer. This would be a clear example of either Enterprise overworking their employees that they cannot complete a task as promised or poor training on the part of your company.

In this economy a company cannot risk destroying a customer's faith in their organization. This is a clear case of poor communication, follow through and taking responsibility for one's actions. I can take my business elsewhere, you and I both know this, I am just perplexed as to why you would want to lose a customer. I have given this issue more time and effort in the follow up and in trying to get this issue resolved, more so than Enterprise. I should not have to work this hard for your company, unless of course you are going to put me on your staff, then I would be more than happy to do your job for you. These problems seem to run rampant across the board, from service representatives, to upper management.

T
T
Terri
Edneyville, US
Oct 01, 2008 11:43 am EDT

I was issued a rental car because I was hit from behind. They gave me a mini van and said that they would trade out for a smaller car. I called them on Wednesday October 24th and they said sure come on down we have a car for you. After work I traveled 20 miles to pick up the car. When I got there no one was there. We are in the middle of a gas shortage here in the southeast. They told me when I called them that they would not have anything for me until the next day. I was already upset bedcause no one was there and they should have called me. AFTER AL WE ARE IN THE MIDDLE OF A GAS SHORTGAGE HERE. Needless to say I was low on gas at this time! I returned the van that Friday without any gas because there was none to get. Now they have charged my CC $60.00 for gas when they know I could not find any. This is unexpectable and I will never do business with these people again and further more they will never get a CC # from me again. This needs to be taken care of. I do not have the money for them to charge my card. Now all of the checks I have out to pay bills will bounce because they took $60.00 that they never should have taken. I am on a fixed income and this is very upsetting becasue I do not have the money to cover my bills and the bounced checks. THANKS TO ENTERPRISE! They should be reported to othe betterbusiness bureau!

Theresa Langlois

ComplaintsBoard
A
10:56 am EDT

Enterprise Rent-A-Car overcharged

A deer hit my car and I rented a car from Enterprise Rental Car in Oxford, NC from Steve, the manager.

He told me I had to pay $25.00 for the car and I would receive the refund of that amount. When we walked out to the vehicle, he told me about the insurance in the amount of $17. After 2 weeks, I returned the car on Friday, May 9th. I
told him to make sure u send me my refund and he said ok. After checking my account, I had a checkcard transaction pending in the amount of $282.30 for Enterprise. I called Enterprise and talked with Steve and I told him this
amount was taken out of my check without my permission. He told me it was for the purchase of the insurance for the period of 2 weeks. I told him, maybe I misunderstood u. I thought the $17 was one time purchase just for that amount
of the insurance not for 2 weeks. He said he explained that to me. I told him if I didn't have to purchase insurance why didn't u tell me. He said he did, but he didn't. I asked him about $25 and he said that was applied to the insurance. He said this was on the contract, but I didn't read it. The copy was in the car and he got it when I returned the car. He didn't give me a copy of the receipt. I told him I want my $ back, he said he can't do that. I told him I don't have $ to give your company. He was not professional in explaining the
insurance information, didn't tell me this amount will be taken from your account. On the receipt the amount was $25 and this amount was taken out of my account. When I returned the car and checked my account on May 9th, this
transaction was taken from my account. Called him twice today to discuss my complaint and told me he would call me back, but he didn't. They owe me $307.30

Read full review of Enterprise Rent-A-Car and 3 comments
Hide full review
3 comments
Add a comment
D
D
Dina Johnson
,
Sep 27, 2007 12:00 am EDT

I went to Enterprise to rent a car through my insurance company. I was accidentally overcharged by $100.00 from the get go. I caught the mistake and called the gentleman that helped refunded my card the difference which a debit card always takes longer for the credit to be issued. I received 3 overdrafts on my account because of this. I had made numerous phone calls and it took the next day to receive a call back. They went in and canceled all charges and credits. I thought that was fair enough but wanted them to okay the overdrafts as well. I went up to the local office where I rented and spoke with a different gentleman that told me that they have done all they were going to do. I called my bank and thankfully they adjusted my account and ate the NSF fees. I got home from work today which was 4 days later with a call from Enterprise wanting to charge me again for the rental. I can not believe after all that they put me through and it took me straightening out the NSF that they would have the nerve to call and ask for any type of payment. Will I ever use them again? ABSOLUTELY NOT come HELL or high water!

L
L
Lena2
San Antonio, US
Jan 15, 2010 2:11 pm EST

Entrprise did the same thing to me. Gabe from the San Antonio location, Tx location, located on Fredericksburg road and Huebner withdrew $122.15 from my checking account without my authorization. I was in an auto accident and my insurance was paying for the rental of thevehicle. as it was they were expecting me to pay $200.00 and did not want to accept my debit card for a deposit of $50.00 in which I was told that it would be returned to me. To top it off, i was still in alot of pain from the accident, and to walk to the van because they did not come to my door of the apartments. It was all a bad nightmare with that company from the beginning.

B
B
bill fenhouse
,
Oct 27, 2008 4:49 pm EDT

We also had a very bad experience with Enterprise car rental here in WI. I am warning you do not use a debt card from your bank to pay them. They make you sign your initials on a piece of paper, but don't tell you what it means. I told them we didn't have any money in our checking account because we were both injured in an accident and not working, they said they totally understood... then they started taking 100's $ out of our checking account and now it is at a -2k!
They would call and ask how everything was going and turn around the same day and try to take money out of the account. I told the bank many times not to honor the requests they made because I was going to have the lawyer/insurance make the payment to them...but they don't really care!
Now because of everything that happened we can not use our checking acct/debt cards...they would probably do the same to a charge card...but I can only speak for what happened to us. I really feel like they are a scam. We will NEVER use that company again!

ComplaintsBoard
B
6:49 am EDT

Enterprise Rent-A-Car attaching my name to another's reservation and submitting the unpaid charges to a collection agency

I had been a long time customer of Enterprise Rent A Car in Franklin, TN. One day I started receiving calls from this local rental office as well as the corporate office of Enterprise Rent A Car. The reason being that somehow my name had been attached to another person's car rental agreement and now they were coming after me for $520.74.

I kept calling the local office and have made several trips to the 1207 Lakeview Drive, Franklin, TN office and was told that they had in fact made this error and was going to correct it. I believed them and went on my way. However, I still kept receiving phone calls from this local office as well as the corporate office in regards to this mix-up. Again, I went down to this Franklin, TN rental office and was told again that they had corrected this problem. I was also promised that I would receive an actual letter from Enterprise Rent A Car that this problem had been resolved. I never received such a letter and these calls have continued on for almost a year now.

This past March 2007 I received a collection notice from a Collection Agency out of Illinois and guess who is showing up as the Creditor? You guessed it. Enterprise Rent A car! Once again this issue is not resolved and my name is still showing under that person's rental agreement and now they are coming after me for the $520.74 that someone else owes. Plus, this is showing on my credit report as well. I have gone back to this local office in Franklin, TN and talked with the manager, Mary Ann, who is an absolute idiot along with Andy, Ben, Lisa, and everyone else who has promised me over the last year that they made this mistake and STILL HAVE NOT corrected it! Unbelievable!

This issue is absolutely ridiculous and showing a negative on my credit report when I AM NOT the person who signed this rental agreement and they have me mixed up with someone else. Thus, NO ONE from Enterprise Rent A car will do anything to help me regarding this situation. Also, the Collection Agency will not help me either... I am now hiring an Attorney and hoping to get a local television station to complete an investigation of Enterprise Rent A Car! I have never in my life seen a company that made a mistake as this and then goes "Oh well, sorry for the mistake but you're going to have to fix it yourself."

I will never do business with Enterprise Rent A Car again! I was a great and loyal customer with them for over 6 years and for them to treat me this way is CRAZY and absurd!

Read full review of Enterprise Rent-A-Car and 1 comment
Hide full review
1 comment
Add a comment
I
I
In NC
Charlotte, US
Apr 27, 2011 1:43 pm EDT

I understand this response may be pretty late since the article was posted in 2008. However, have you placed a complaint with the BBB. I don't understyand how enterprise has received the J.D Power and Associate Award, yet their customer service is horrible.

ComplaintsBoard
D
10:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Enterprise Rent-A-Car - rental insurance!

I rented a car from enterprise on 04-01 in which the representative misrepresented the insurance when I requested specific information. When Asked if the insurance was the $11.99 package the representative replied yes, however, she failed to tell me not only was it for the $11.99 but it was also for $14.99 and $6.99. When I called in to speak to the Manager...

Read full review of Enterprise Rent-A-Car and 16 comments
ComplaintsBoard
V
5:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Enterprise Rent-A-Car scam and fraud!

About two years ago in May or June of '06 my automobile was stolen. My insurance company provided me with a rental car (Chevy Aveo) from Enterprise Rent-A-Car for about 30 days. Fortunately my automobile was recovered and my insurance company took care of the repairs. After my automobile had been repaired I took the rental car back to Enterprise Rent-A-Car. Upon returning the rental car we did a walk around of the rental car to make sure there were no damages. There was two Enterprise associates, my father, and I doing the walk around. One of the Enterprise associates noticed that the headlight on the driver side of the rental car was askew. The Enterprise associate then proceeded to get down on all fours and look underneath the car and behind the front bumper. The Enterprise associate then reached up in to the area and proceeded to pull out a towel that had been lodged behind the lamp apparently in an attempt to keep the lamp in place! I was completely surprised that someone had lodged a towel in there in an attempt to keep the lamp in place. The Enterprise associate then started questioning me if I had put it there or if I knew how it got there. I told him I had no idea how it got there and that I did not lodge a towel in there in an attempt to hold up the lamp or for whatever reason it was in there for. I did find it odd that the Enterprise associate seemed to find the problem rather quickly. Almost as if he knew, but I doubt it.

I denied any claim to the damages and told them I was totally unaware of any of it. They didn't care! Enterprise Rent-A-Car had the rental car repaired and when I was told that I owed 750.00 my father and I were outraged! We received an itemized report of all the repair work performed and were blown away that the whole entire bumper had to be replaced, the grill had to be replaced, the lamp had to be replaced, and even something about a new gloss finish! They want 750.00 for something I did not do! I did not, however, sign up for the insurance package and they told me that if I had signed up for that, that I wouldn't be liable for any of this. I understand this but 750.00? That's outrageous! I think they tacked on some extra repairs and thought that I'd pay for them!

So it is now almost two years later and it is now in collections. Today I received a phone call from Wakefield & Associates claiming that I have 24 hours to pay or this matter will be in the hands of the courts. They said it is my word against theirs. But I do not understand how an askew headlight amounts to 750.00 in repairs and keep in mind I didn't even do any of the damages. Why not go after the previous renter of the rental car or the one before that or every single person that rented that vehicle. There is no proof that I caused the damages to that vehicle and you know why there is no proof? Because I didn't do it!

I was almost going to pay them and get this over with but after doing some research on the internet about how horrible Enterprise Rent-A-Car is and listening to my father I believe this is a matter for the courts.

Read full review of Enterprise Rent-A-Car and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
Mohnish
San Jose, US
Dec 08, 2009 2:10 pm EST

Enterprise recently did the same thing with me. They gave me a upgrade when I was renting so I was happy that I got a good deal but two days into the trip, the A/C stopped working so I called them trying to exchange the car from a nearby enterprise but it was Sunday and they said that everything was closed. So we cut our trip short and started driving to an enterprise location some 150 miles away from the place we were and 20 miles later the car's engine started heating up. When I called them again, they said that I could not drive that car anymore and it needed to be towed and suddenly they were able to find an enterprise location nearby which was open on Sunday (cheats!). In any case, 2 month later, I get a mail from damage recovery unit that I needed to pay up for the damage which I had done to the car (?). They explained to me that car heating and A/C problem cannot be related (I am not an expert on cars but anyways ...) so I must have done something to damage the car. They said that there is a dent in the grille, which was already there when I had rented the car (its in the rental agreement). Its a 2200 $ bill and when I read the bill closely, I see that they have charged me for A/C repair as well. I have asked my insurance company to deal with them but it seems I will end up paying atleast a part of it even though I did not do anything. ENTERPRISE is a big rental company but I did not know that they are even bigger fraud. There are so many similar incidents on the web. I just wish that I had read these before renting it from them.

Could you please post how the court battle went so that i could use wisdom to fight these guys.

L
L
Lem264
Cherry Hill, US
Aug 06, 2009 12:31 pm EDT

Yes Enterprise did something similar to me as well although it was a small knick in the windshield. While doing the walk around I pointed out a few "small scratches" and the Enterprise employee was like "oh no we're only looking for MAJOR damages" so I was like 'ok... no MAJOR damages on this car, and signed the rental agreement w/o their rip off insurance. When I returned the car, they charged me $50 for the chip in the windshield! And then the next week I get a letter in the mail from Enterprise Damage Recovery Unit asking for my insurance information so they can file a claim, but I already paid the local store $50 for it! Those ###s. I mean ok $50 I don't really care, I am so sorry to hear about your $750 charge. Please let us know how the court battle goes so I can reference it in future conversations with people about how they should never rent from Enterprise again.

N
N
Nancy Ilic
West New York, US
Apr 02, 2009 10:46 am EDT

March 24, 2009 North Bergen, New Jersey

The EXACT same thing happened when I used enterprise while my car was being repaired.
When I rented the car the agent said I would have to wait for an Oil change/ the car was glossy/wet.
When i returned the car it had a smooth layer of dust on the right passenger side door. The agent came rapidly out of the office (I thought was strange) did NOT TAKE A WALK AROUND WITH ME, and went straight for the Right passenger side of the doorl; took the tip of his finger, made a small smudge and said the car was scratched...like he KNEW EXACTLY that it was there, WITHOUT LOOKING AROUND THE CAR FOR OTHER SCRATCHES.
when he washed the car (only in that area) I could see a whitish area, he stated it was a new scratch > When I told him I didn't do it, it was there he laughed and said there was no "record" of this new scratch. I said "if it was a NEW scratch how come it was as smooth as the rest of the car, that there was no indentation; roughness, irregularities noted ?
He rubbed and area and a piece of a compounding material came off, he didn't say a word? Not only that the scratch color was a grey mix, (the car was black) . He still said he had to file an accident report..I refused to use MY insurance for this.
HE IMPLIED SINCE I DIDN'T USE THEIR INSURANCE I WOULD HAVE TO USE MINE. NO!
HOW MANY OTHER PEOPLE'S INSURANCE WERE CHARGED FOR THIS SAME .. SO CALLED SCRATCH.

J
J
Joey Raines
,
Aug 11, 2008 11:33 am EDT

I also had a problem with Enterprise Rent-a-car. In July 2008 my family and I were coming back from a vacation and had a wreck. We needed to rent a car and got a Chevy Impala with about 28000 miles. The car was very nice and glossy looking when we rented it. We drove through a rain storm all day on our way back home. The rest of the trip was uneventful and no problems. When I returned the car to a local rent-a-car the next day it was nice and sunny. Well, I noticed that the gloss was gone and when I did the walk-around right there were 2 scrapes on the right bumper near the lights. I didn't see it on the walk-around when we rented but here it was in plain day. I know we did not scrape the vehicle but it appears that we will have to pay for it since I didn't get the coverage. I know it was a chance to take but it shouldn't have been a problem since I did not scrape that car.

My advice to anyone is not to use Enterprise Rent-a-car and if you must then make sure you are covered as they(or someone) seems to be very good at hiding scrapes on these cars. By the way, the Enterprise Rent-a-car was in Mobile, Alabama. I don't know if they were responsible for hiding the scrape but you never know.

ComplaintsBoard
K
12:00 am EST

Enterprise Rent-A-Car assessing charges without authority!

On Jan 7, 2008, at the suggestion of my insurance company (Geico) I rented a car from Enterprise car rental. I was told I could leave the car at the new car dealership when I took possession of my new car.

On Jan 15, 2008 the dealership (Scion-Marin) notified Enterprise that the car was available for pickup. The car was not picked up until the afternoon of the 17th. On the 18th of January, Enterprise removed $300.00 from my checking account without my OK or any notification, either phone, snail mail or email. I was not aware of this until Jan. 19th. Enterprise is Closed on Saturday and Sunday. There fore I was unable to contact them until Jan 21st. The Manager, Chris, informed me this was normal practice as they were unable to contact me or Geico. Further he indicated when he was notified by Geico that they would cover any additional charges, he would reverse the charges of Jan 18 and the original $100.00 deposit made on the 7th of Jan. This step was taken on January 21st. Because of the Martin Luther King Holiday, Jan 21, my bank has not received the reversal as of Jan 22nd.

I have been without funds from Jan. 18 through Jan. 22nd, so far. No Company should have the right to deduct funds from checking accounts, savings accounts or Credit cards without prior approval.

To say the least, I am very upset and will never deal with enterprise again or recommend them.

Read full review of Enterprise Rent-A-Car and 6 comments
Hide full review
6 comments
Add a comment
N
N
Neal E Dietz
,
Jun 09, 2008 5:32 pm EDT

On Jan. 8, 2008 I was authorised to rent a car from Enterprise (350 Carriage Circle Hemet, Ca. 92545 tel# [protected]) branch manager Kevin Vandermeulen, while my car was being repaired from an auto accident I had in oct. 2007. From Jan. 8 thru March 31, 2008 I had the rental car. On that date (march 31 2008) Enterprise took the car from me and told me I could not have the car back. I walked til April 14th when I got my car from the auto shop. On March 17, 2008 I paid $500.00 out of my pocket to Enterprise, I paid with my ATM card. I did that so that Enterprise would not have to wait for the insurance company. By the way the insurance company name is: Sedgwick Claims Management Services, Inc. Phone no. [protected] Ext 13904 For Stephanie Natale Claims Examiner. On March 25th Enterprise could not wait for the insurance to pay so Kevin Vandermeulen decided to take $250.00 out of my account, it made me so mad that someone from a large company could do something like that I called the insurance company and they sent me a check for the amount of $751.00. In fact that was supposed to pay for the extra insurance @ $12.00 per day. Enterprise said they refunded my account with $227.77 they never did.
On June 6, 2008 Kevin Vandermeulen took it on his own with out authorization to deduct $250.00 from my account and then another $250.00 in the same day. So on that day he took out a total of $500.00 plus it cost me $33.00 each time for a total of $66.00 a total of $566.00.

No company should have the right to deduct founds from checking accounts, savings account or credit cards or ATM without prior approval.

Neal E Dietz
683 Illinois ave #D211
Beaumont, ca. 92223
[protected]

E
E
Enterprise Rip Off
,
Mar 07, 2008 2:25 am EST

On seeing a scratch at the airport, Enterprise told me they would notify me of the cost in a couple of days and charge my card. They predicted it may be as much as $300.

That was on November 29th 2007. On that same day, they charged an additional $800 on top of the $400 damage deposit they already had.

It is now 7th March 2008 and they have still not confirmed any costs, charges or anything other than, 'We'll get back to you'.

I have confirmed the vehicle was in use two days later after coming out of the garage so by 2nd December they would have known the costs.

So I have paid interest on $1,200 while they earn interest on $1,200 of my money without any communication since December 20th.

I have regeistered 2 websites to link all the car rental complaint sites and will lead with links to all the complaints to Enterprise and any companies/media that have given them any service awards in the past. I will also be sending some detailed analysis (I'm a Fraud Investigator) of what the total gains to Enterprise would be if they made this mistake with just 0.01% of their clients. Certainly enough for a class action law suit.

Just think, they have not credited my account not it seems several others long after the contract has closed. This means one of two things, they have NO checks and balances to ensure they balance out charges with clients or they know and do not care. We are talking millions of dollars of income.

R
R
Robert Conti
,
Feb 29, 2008 9:33 am EST

On Feb 21 my dealership gave me a rental for warrenty work. They handed me a Enterprise Rental vehcile. I did a once look over and noticed only 1 dent. The sales rep for Enterprise suggested I purchase the x tra warrenty. I stated no, becouse if I had a accident I would use my insurance company. The sales rep then replied it is people like you that wish they purchased the warrenty. I then stated to him whatever and took off. The next day when I dropped the vehicle off at the dealership I was told to leave it and then enterprise will come and pick it up. Enterprise didnt pick it up till the following day. That following day I recieved a phone call from a representative stating that there was a pen tip chip in the windshield and I needed to pay $25.00. I told them that there was no damage and that they needed to call my insurance company. 5 days later I just recieved a phone call stating that they needed to replace the whole windshield. I had it with them and told them to do something with themselves. The claim rep told me from enterprise not to worry about becouse GIECO will take care of it. This is ENTERPRISE taking advantage of myself and GIECO. I will be taking this higher and will be notifiing local newspapers and tv channels that do local investigations. this is not the last that they have heard from me. send me a email if you want to be heard. this is ridiculas and maybe I will be getting my attorney involved.

A
A
Adam Morgan
,
Feb 25, 2008 1:33 pm EST

I had Enterprise charge my credit card three months after returning a car loaned through my dealership for warranty work (Ihave a loaner agreement.)

No phone call, email, or any other notification.

It has been over 30 days and I still cannot get the charge reversed even though I have a signed letter from the dealership.

Way to go Enterprise, thanks for charging my credit card for your mistake (invoice was paid by dealership for rental) and then not being in any hurry to fix the error.

W
W
william j.smith
,
Feb 19, 2008 5:08 am EST

I sent an email last night that i hit the mouse by mistake before i was finished. The statement i was trying to make about being a former launch commander is that the man should come before the mission. They should not try to destroy the relationships with their paying customers, and should make amends for the disrespect a customer is showen. Now how will a big corporation handle this mistake?

E
E
Emilia Wawszczyk
,
Feb 13, 2008 5:14 pm EST

Had a terrible experience with Enterprise as well. In fact, I am currently being harrased by their claim's representative. I as well dropped off my rental vehicle with an auto-body and was told that Enterprise would pick it up. Later that evening, I received a phonecall stating that there were two new scratches on the car and the person was asking how I intend to pay for them. They have since turned over the 'claim" to their claims representative and I am currently dealing with some dip-stick from the office harrasing me. He has sent me an estimate for $ 450. I have contacted a lawyer and put a cleim through consumers affairs. Best of luck to us all..I am going all the way with this... court if it has to come to this. Wondering if it would help to contact a local newspaper or a news station.

Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Enterprise Rent-A-Car?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Enterprise Rent-A-Car Customer Service. Initial Enterprise Rent-A-Car complaints should be directed to their team directly. You can find contact details for Enterprise Rent-A-Car above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Enterprise Rent-A-Car. Discuss the issues you have had with Enterprise Rent-A-Car and work with their customer service team to find a resolution.