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4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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6:48 pm EDT
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Enterprise Rent-A-Car false damage claim for previous renter's damages

I got a rental (paid for by Tesla, rental agreement #3355RQ) from Enterprise on August 3rd, and returned it on August 17th. When I picked up the vehicle, the left side of the car had been spray-painted after the previous renter had damaged it. The woman who walked around the car with me said it already been noted (even though it was not on my paperwork) and was not my problem, so I took her word for it.
I originally received a damage claim (claim #[protected]) on August 31st, and spoke to a corporate rep, who directed me to call the local branch. I talked to one of the 3 new managers there (a woman whose name I forget) and she said that the branch had not been reporting damages for the cars for a while, so they just attached the claim to the most recent renters. She said she had taken it off my record and would not go after me anymore.
I received another damage claim today (10/9) with a bill and photos of the vehicle, and spoke to a corporate rep tonight (Leah, I believe) who said that she would put a ticket in the system and get it resolved. That reference number is [protected].

I thought this was resolved over a month ago, and would like to know why the company cannot keep track of damage done to a vehicle, or make the resolutions they claim to have done.

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Update by Jonathan Isaac
Oct 19, 2018 11:38 pm EDT

Enterprise's Damage Recovery Unit contacted me to further pursue the claim a few days ago. I called them back, told them that they needed to check with the local branch, and forwarded the email proof I received from the branch. After they reviewed the local branch's info, they closed the claim, saying "we appreciate you as a customer
and have made the decision to take care of the damages and costs of this claim for your satisfaction." While not technically true, they fixed their problem, so this is resolved. The company will not be getting my voluntary business in the future.

Update by Jonathan Isaac
Oct 10, 2018 8:18 am EDT

I spoke with the local branch, and Quinn(?) said that my file had been updated, but thought that perhaps damage recovery had not been updated yet. He said he would email me proof that I was not at fault, and I will update this when I have that email.

Resolved

"QUENTIN L NEWELL", email address e840v0@erac.com, sent an email stating that my complaint had been closed. I had to speak to the Damage Recovery Unit (phone number is 866-300-4407) *again* after receiving proof from the local branch that I was not at fault, and forwarded the DRU the email I received.

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Sandra Streeter
Philadelphia, US
Apr 10, 2023 9:01 pm EDT
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Who It May Concern;

My car was vandalized on April 1st, 2023. My insurance company sent me to this place Located in: Sheraton Philadelphia University City Hotel Address: Sheraton, 15 S 36th St, Philadelphia, PA 19104. Iv’e been call this business and no answer about this matter. Im very upset with this location. I don’t know what games you’re playing with me. When I returned the car to Enterprise on April 4th, 2023 at the airport Address: 7001 Essington Ave, Philadelphia, PA 19153 it was in perfect shape and the person signed off. All of a sudden As of 4/8/2023 I received an email at 2am in the morning saying that this vehicle was damage. I reported to my insurance company and they even say this is very very strange. I will never rent any thing from enteprize again. I will let Councilman President Darrell L. Clarke of Philadelphia and Senator Sharif Street who I work with about this business. I’ve been calling and email with no response. Your playing with right person now.

Yours In Christ

Ms. SANDRA STREETER

scsstreet@comcast.net

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JC41
Branford, US
May 02, 2022 6:04 pm EDT

I am currently going through this exact situation! It is so unbelievably unprofessional and fraudulent. I am so upset. They’re trying to charge me for $4000 and all the damage I had pointed out at my initial pickup and the employee didn’t care and just said it was already noted as well! Is this some sort of mass corporate fraud going on? I legit can’t believe how many of these claims there are online and they’re all identical situations.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
May 17, 2022 4:09 pm EDT
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Replying to comment of JC41

JC41 of Branford, US, all damage claims are handled by our Damage Recovery Unit. Please contact that team directly at 1-866-300-3239 or by email at CustomerClaimConcern@ehi.com. Thank you! – Carol H.

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9:36 am EDT
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Enterprise Rent-A-Car billing me 20,000 for an accident only I was involved in. paid for insurance.

Back in April 2018. I rented a vehicle from Enterprise in Hamilton On. I was coming home late at night when a deer jumped in front of my car on the highway. I swerved to miss him. But ended up rolling the car into the ditch. Thankfully my passenger and I were not injured but the car was basically a write off. An OPP officer arrived at the scene to see if we were ok. He saw that we were fine and called a tow truck. But didn't write an incident report. I called the rental company the next day to tell them what happened and that the car had been towed. I explained that there was myself and another passenger. They said they would get back to me as the person on the phone said he didn't know how to deal with this situation. I called several times and was told that I would hear from someone. Fast forward to June. I finally get a phone call saying they have been trying to reach me by mail and that I have been harassing the location I rented from. They took down my address wrong. Therefore I never received anything. They proceed to tell me they believe I wasn't the driver that someone else was driving. This decision is based solely on what the person who answered my call at the location I rented from Thought I said. I have sent several emails to the damage recovery unit. Them taking a week or longer to reply. It's now October. I get a bill in the mail for 20, 000. I have asked the gentleman I talked to, to please provide me with proof that I was not the driver. I have yet to hear from them. I have never seen an operation so poorly managed. I am now being told they are sending my claim to collection. This letter is dated Sept 26 2018. As I mentioned this is the first letter I have received since April.

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12:48 pm EDT
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Enterprise Rent-A-Car claim accident my car was hit by a enterprises rental car plate#fyw1873

[protected]@gmail.com my jeep-1995 hit by nissian Altima 2017 plate#1873my car will not steer properly driver side light, pumper

smashed spoiler broke axel damaged, muffler detached loud car will not steer hard to steer car left tire will not turn, front motor damage leaking glass was everyware car was hit so hard pushed up over the curb Alaina Johnson arrested With DUI [protected] is her phone number she had daughter in car 13-15yrs old.

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LLoyd Patrice
, US
Oct 27, 2020 8:35 pm EDT

Claim# [protected]

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Enterprise Rent-A-Car
St. Louis, US
Nov 11, 2020 3:43 pm EST
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Lloyd Patrice, we're happy to speak with you about this. At your convenience, please email Care@Enterprise.com with the full details of your experience including your contact telephone number, email address, the exact location, and any rental agreement, claims, or police report numbers so we can help out. Thank you! - Carol H.

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2:11 pm EDT
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Enterprise Rent-A-Car car rental service issues with rental agent “josh”

Problematic from the beginning. Refused to provide chosen vehicle. Harassment phone calls. He harassed Fender Mender. Drafted bank account without my authorization. Due to states condition because of Hurricane Florence I extended car return date. He refused to acknowledge or accept & continued to call. I will return the vehicle to a different local site.

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4:10 pm EDT
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Enterprise Rent-A-Car unethical behavior

My car warranty rented me a car while mine is in the shop. I started off with a minivan and had to take it back a little over a week later because it had a low tire and needed an oil change. The worker there gave me the keys to another car told me she knew about the dents didn't have me sign anything and sent me off. When I dropped the car off they are now claiming that it got hailed on while I had it and want me to pay $1400 in damages. Those dents were there when I picked it up and it has not hailed in my area in the time that I had the car. They won't give me any updated information, the workers are horribly rude, and absolutely no one within the company will actually get back to me on the problems. The only documents I have is the original RA and the bill of the hail damage, but no dates of when it was supposed to have hailed in Plainview, TX. When we asked for information over the other car they only gave us an information number and customer service can't even give me an updated RA over this car. I'm sick of them running me around and ignoring me, hoping that I'll get scared and pay for damage that DID NOT happen while I drove the car.

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2:14 am EDT
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Enterprise Rent-A-Car never refunded my deposit

This is the [censored]tiest company that I have ever rented a car from. The deposit was never returned, but they charged the tolls immediately (so mainly they rip you off whenever possible, but they never return the money). When talking to customer representatives, they always send you to your financial institution, who can't do anything because you handled your own card, so it's your fault. I will never ever your with these guys again and never recommend it to anyone.

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6:01 pm EDT
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Enterprise Rent-A-Car vehicle rental

I never had a problem renting a vehicle before until today. I went to the Fredonia, NY location for the first time and Sam had all my information filled out then asked about a person I knew. He then refused to rent to my kind due to their outstanding balance. I was not on the contract, not a driver, have nothing to do with any of the persons contract or outstanding balance whatsoever and offered to help.
He then said there was nothing he could do and I got it confirmed at the usual rental place I go to for enterprise that Sam placed my license number under an outstanding balance so that I cannot rent from enterprise.
How is this even legal? This was not my contract nor do I owe any balance! My identity and confidential information was submitted into an account I have nothing to do with and knowing I had a family emergency and my car not running right, he decided to go out of his way for a grudge for me knowing a person he does not like and claims owes him a couple thousand dollars which I learned after it was $767, which is also another breech of their confidentiality and not my business to know their outstanding balance or issues.
Thanks a lot and I hope this gets handled accordingly because I feel violated when I did nothing wrong.
I do plan on speaking to a lawyer about this also. My information does not belong places it shouldn't be. Where else and what else has he done with my information? I should not have to worry about this! That's some great business personnel to have!

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Update by Beekz
Sep 07, 2018 1:55 pm EDT

As of today, 9/7/18, I spoke to "Jena", the manager of this area and she said I do not have an outstanding balance! BUT, I cannot rent due to my "reference". I tried explaining that I did not use whom they claim as a reference but she kept repeating herself stating that if my references don't check out, then I cannot rent. I also explained my rental history with them and that I have never had a problem but it doesn't matter. All over a person this Sam employee knew I knew.
I cannot rent a vehicle at any enterprise location until the other persons account is resolved and I am blacklisted until they do resolve it. I also tried to ask what "my kind" was also but she avoided my question. I was told to go to one of their competitors. Great!

*Never used Sam's problem as my reference
*They never checked any credible references I did have
*I love "my kind" we're beautiful people
*Unfair and definitely untruthful words came from this Sam
*So much for the customer always right, huh Jena?!?! THANK YOU for not listening to anything I tried explaining and just repeatedly telling me Sam was correct and that I am a liar.

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7:58 pm EDT
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Enterprise Rent-A-Car damages not made by me

Hi,
My name is Janice Parrish. I rented a car in one city and returned it in another city.
That other city, Atlanta Ga. Atlanta did not check me out the other city did. Atlanta did not inform me of any damage I was not billed for this. Please sir If I would have damaged your vehicle I will pay. You should call the Enterprise in Riverdale(Atlanta). They did not even check me out and the other office(Savannah) said that if they would have saw damage I should have been informed by Atlanta the next day. NO ONE CALLED ME! When I called the Savannah office they said Atlanta had me charged for extra cleaning at first which 75.00 which I did not understand. Savannah contacted me a couple days later and said they (Atlanta) office said they think they found damage but they did not know where. When I did call Atlanta office they could not tell me anything about it and the supervisor refused to come to the phone.
Savannah office checked me out and I was charged for renting the car. They (Savannah) office said their home office is not in Kansas so this maybe fraud. I have pictures of a car unharmed. I thank you for your time and hope this matter is cleared soon.

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5:51 am EDT
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Enterprise Rent-A-Car dirty, beat up rental car

This is in relations to Enterprise location 2033 Margaret Wallace Rd, Matthews, NC. My car was damaged and my rental is covered under my insurance. On 8/22, I was supposed to receive a full size car (comparable to what my car is)...they didn't have one at the time of pick up and called another location that brought a full size car to the Enterprise location I was at. I was given what is supposed to be a 2017 Nissan Altima! THERE IS NO WAY THIS IS A 2017 ALTIMA...it looks like a 2012 ALTIMA! This car has 40, 000 miles on it, it was not cleaned out, potato chips all under the seats in the back, white chalk like writing on the windows of the car, scratches on various places on the car, and it drives rough as hell, and there is a front piece underneath the car that is coming off! ENTERPRISE DID NOT BOTHER TO CLEAN THE CAR BEFORE THEY GAVE IT TO ME...AND YES, YOU DAM WELL BETTER KNOW I TOOK VIDEO THE SAME DAY I GOT THE CAR! Why would you even have a car like this in service as a rental? My insurance is paying $30 a day for a beat up, used to death car? Really? Yes, I called the same day and complained to the rental office as well as the customer service department. This is a disgrace. I will never use Enterprise Rental again...and will let my insurance company know the same!

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1:05 pm EDT
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Enterprise Rent-A-Car poor customer service and overcharged

I have rented from enterprise many times and never had an issue until this past weekend. The manager at the bluegrass airport in ky is rude, and very dismissive. And when l spoke with the escalation dept about being charged $90 for a class change that we didn't do, the agents reason was because they pulled the wrong reservation. I provided the confirmation number of the correct one and was told that it was because I double booked that day and the other reservation was pulled 1st in their system. I did reserve 2 vehicles, a van and a SUV, but only ended up needing the van. So I asked if it could be adjusted since you can see I had 2 reservations and didn't change any class. She said no, because the reservation for the SUV was pulled first. Which is ridiculous. Then I asked to speak to someone else. She claimed there was no one else to talk to. I asked if she had a manager. She said again there was no one else to talk to. I then asked to speak to the regional manager (WHO I HAD TALKED TO 2 DAYS PRIOR)... she claimed she could only send an email. Then she claimed the daily rate was based on what was listed for that vehicle the day we picked it up..$149... but online it was $90...and on my receipt it was $135(which was later adjusted to the online rate of $90). Now waiting on a call back.

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3:16 pm EDT
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Enterprise Rent-A-Car car rental and false damage claims

COPY OF LETTER TO ENETRPRISE:
Good afternoon Chad,
I'm sending this email as a follow up to my previous vmail message this morning. First I want to say that this vehicle should have been pulled from your rental fleet and not rented out. My daughter and I were lucky that we did not get hurt because of negligence and your policy to rent any and everything without a thorough inspection, all for the bottom line. This is my third attempt in trying to resolve this amicably and I'm not sure why I received this latest letter, since I have pictures, eye witnesses, official report all showing it was not an accident but instead was mechanical failure? I even have a letter from my insurance company (Liberty Mutual) stating that your assessment was insufficient evidence to file a claim against me and an apology for recommending Enterprise.

So where do we go from here! Well if you still insist on filling a claim, then I will need more than just hear-say from your mechanic.
I'll need time stamped records of the car prior to when I drove it off your lot and time stamped records of all the rentals for that car prior to my claim and their sequential records of inspections.

I want to reiterate that this was a mechanical breakdown and not and accident and I should not be held responsible for the damage. I really don't want to pursue this any further, but if I am forced, then I will have no other option but to escalate this up to 600 Corporate Park Drive attention David K. Nestor david.[protected]@ehi.com, Christine Taylor-Broughton Christine.b.[protected]@erac.com and Pamela M. Nicholson pamela.m.[protected]@ehi.com . Along with a possible countersuit on charges of negligence.

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12:09 pm EDT

Enterprise Rent-A-Car van no smoking 🚭

I rented a van from enterprise they said no smoking in the van we did not smoke in the van but we were charged a security deposit $250 because our clothes smell like smoke bad business they never said that we can't smell like smoke and they said no smoking in the vanAnd I took my key is on this vacation and there's no way I smoke in the car with my children so I was very upset that they just took my money that he paid for it I feel is a rip off a scamSomewhere really need to look more into this because this is not fair if you follow the procedures of your contract there should be no penalties

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10:16 am EDT
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Enterprise Rent-A-Car rental car toll booth violation fee

I rented a vehicle for a trip from Ohio to South Carolina passing through West Virginia, Virginia, North Carolina and South Carolina. I received a toll violation letter with the $15.00 + 3.00 fee for toll a violation in New Jersey...REALLY!..Are you kidding me? What kind of Podunk okie doke operation are you running enterprise ? I spent over 400 bucks for the rental and wouldn't have any problem paying a 15.00 dollar fee if I ran a toll booth ..but they didn't even get the right stinking state and I paid cash in West Virginia and Virginia, plus I have over 100 witnesses I was at a wedding and reception on the date and time in of the violation in South Carolina with my vehicle. I had a pleasant experience up to the point where they sent me this ridiculous fee and now I feel I am the one being violated . It should have been resolved with one call but its not., but I do know what is resolved is I will never go back to enterprise again. Was it worth it for the $18.00 bucks enterprise?

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2:26 pm EDT
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Enterprise Rent-A-Car reserved premium suv not available at check-in

Spending time with my brothers in Canada during our annual fishing trip is a special time, but requires extensive planning. Experience dictates that a Premium SUV is the only class of vehicle to meet both cargo capacity and ground clearance requirements. This year I reserved a Premium SUV from Enterprise at its Grove City, PA branch months in advance. On July 19, 2018, I arrived at the designated time to hear the branch manager, Mr. Thomas Murphy, explain that no Premium SUVs are available. Only a Ford Explorer and Dodge Caravan were available. Cargo space is critical so we went with the Dodge Van. Unfortunately, the 5.8" ground clearance for the Van is far less than the 7.9" ground clearance for a Chevy Suburban. The 13 hour drive in the Dodge Van was also more demanding on the body than a plush Chevy Suburban. I understand that I reserved a class of vehicle and that a Chevy Suburban is only an example with the Premium SUV class. But, I did expect to have something available within the vehicle class.

Mr. Thomas Murphy was accommodating and did provide a discount on the Dodge Caravan. He also explained that he had 2ea Chevy Suburban's on site a couple of weeks ago but loaned them to other dealerships. Evidently there was a high demand for these vehicles during the month of July. As such, I was left in dismay over the situation.

Confirmation#[protected]

Desired Resolution is providing customers with the class of vehicle they reserve and 50% off my next reservation with Enterprise.

Steve Medve

[protected]@hotmail.com

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12:11 pm EDT
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Enterprise Rent-A-Car customer service and rental horrible

My daughter had a rental car provided to her by her insurance after an accident. When she and her father went to get the car. She was told she had to make a $200.00 deposit because she was under 21. She was told by the staff at the Delaware Ave Buffalo NY location this would be refunded to her when she returned the car. At no time was she told that she was responsible for a young driver fee. The day before she is supposed to drop off the car the staff from this location calls her to tell her that she owes them $252.00, when she asked why she was told that because she is a young driver she had to pay an additional fee. AT no time during the pickup of the vehicle was it mentioned that she would be responsible for any money, she was told her insurance was taking care of the cost. Yesterday 8/7/18 when she dropped off the vehicle they took $300.00 from her bank card. She complained, then I called and complained we were told she would be refunded the whole amount. This morning they call her to tell her that they are keeping the money. They are deceptive and have very shady business practices. I have called their corporate office and filed a complaint at this point and still have received no call back from them. This company is an embarrassment of what a company should be. It is disgusting that they take advantage of a person, they have been paid by the insurance and are so greedy they double bill and take unauthorized funds from a person's account.

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3:49 pm EDT

Enterprise Rent-A-Car Enterprise customer service

I made reservations for a car. They told me over the phone it's would be ready at 2 o'clock, at 4 o'clock they told me that because my credit card was from an out of state bank that they could not process at this time. I asked to pay for it in cash, I offered a chase card to fix this problem. The man looked at me each time and said sorry not going to be able to help you at this time. This entire time multiple people had been there waiting for over an hour some of them two. Now here I am stuck in Atlanta downtown. Hope no-one has to experience vacation with enterprise.

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10:13 pm EDT
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Enterprise Rent-A-Car car rental issues

Dear Sir/Madam:
First thank you for your valuable time in reading this letter, I consistently rent cars from Enterprise as I frequently travel with my company around 348 days per year. There is a location in Covington TN that is close to my home which I frequently rent from for the convenience. Several rentals from this location have produced cars that were far from Enterprise standard but being a smaller location I often times do not complain. Knowing that your employees often take the cars for their personal usage over the week/weekend doesn't bother me either however in the last two instances I am going to state that it does. For the past few rentals, I often pick the car up not as clean as I would prefer and often times 1/4 tank or near empty in gasoline. This would be the Covington branch. Since Ashlyn Hardee has taken over the branch, things have improved to a certain degree however the service to the vehicles in general is not what I would call Enterprise Standard. When I rent I usually travel long distances hence the reason that I rent, but it is certainly scary, frustrating and to a certain level impeding when I spend money to rent a vehicle and then additional time and labor to maintain the vehicle to get to the location. Rental # 2TY2SG which started as a Nissan Altima at the Covington TN location had the tire sensor lights come on in Magee, MS. Heading to Baton Rouge for a corporate meeting dressed in heels and a dress in Magee MS I was forced to purchase an Air Compressor, tire gauge, just to feel comfortable enough to continue on to Baton Rouge LA on 7-9-11. Needless to say, I was horribly late for the meeting not to mention a little distressed. I did reach out to my Covington location informed them what was happening they advised to indeed trade the car at an Enterprise location. Thinking the Baton Rouge airport would be the safest location to do so. I waited until Tuesday to do so. I arrived to find out the location was out of vehicles but that I could call around to see what anyone else had. Frustrated, I headed to work with my trusty air compressor and decided to try for Wednesday. On Wednesday I headed back to the airport, and their were only 2 vehicles in my class size available at the time. An Hyundai Elantra which I would have preferred ( but smelled like a wet dog had been in it) or a Mazada 3 hatchback that had a cracked windshield . I explained that I did not want the car that smelled like a wet dog but I would drive the Mazada 3 as blowing up the tires on the Nissan each day was getting a little frustrating for me in 98 degree heat. The location employee, Braxton laughed stated he understood and that I advised him that I could not drive the cracked windshield Mazada to the TN location as the state highway patrol would pull me over but could his location pick up the vehicle at my work on Wednesday on 7/18 and I would have one my employees bring me to his location to pick the vehicle or another at his location he informed me that his location didn't do that. I asked that Enterprise didn't pick you up? that the commercials were a lie? that all the years I had been renting from this company from all the locations I had rented from across the United States that had done the same thing that his airport location did not? He stated no. I did not press the point. Walked around the car noted a few other issues with the vehicle such as the underpining on the car minor scrapes on the under body etc and moved on. I took the Mazada 3 until that Thurs 7/19 at which time knowing I was heading home on Friday I returned the car back to the location as we had agreed. I was then informed the only cars they had were Hyundai Accents. I was so frustrated at this point I told the little lady I think her name was Myra? I apologize it was 10:30 PM she was in her third trimester of pregnancy if this helps at the Baton Rouge airport location young African American lady very nice on 7/19/2018. However in my exhaustion I did not notice until the next morning that the car was just that a compact rental not the full size rental that I was paying for. In other words, 4 tires and a steering wheel. I got charged for what I left out with which is what I expected . Not with what I returned with. No bluetooth, no cruise control which almost 8 hour drive was exhausting. The best they could do was to tell me to return the car on empty. Wow thanks for that one since I spent 11 days playing mechanic to 2 of your cars oh did I not mention the Mazda 3 tires started going low too? Thanks again trusty tire compressor!
Now we come to the current rental 2YXQ89 that I am in 2017 Toyota Camry. Rented it from a location away from my home in Midtown location. Deanthony Smith is the location manager who rented to me prior to leaving your lot on Saturday 7-21-18 at Midtown I asked why the triangular light on the dashboard was on as again I am headed to Baton Rouge and was this car ok to drive he stated yes it had just came from the shop and they had forgotten to reset the light. I walked the car noted burns on the interior advised Deanthony of the damages to the rear bumper and interior and he stated he had noted it and as he had 3 other customers in line I took the car. On my way to my home I noticed the car drove very hard and bumpy. I stopped at a Firestone location on Austin Peay Highway and wanted them to check the tire pressure to which the store manager advised to me that the front two tires had damage to them and should be replaced he even showed me with his tire tool just to prove he was not attempting to gouge your company and for the record that the service locations always reset the service ( triangular ) lights which meant that your team member lied in my face which could have resulted in potential consequences to me while traveling on Monday. I spent 2. 5 hours of my time on a Saturday at a Firestone location to service your vehicle, ever been to a Firestone on a Saturday? Madhouse to say the best . I am very disappointed in this lack of customer service on your employee's behalf at three separate locations and their lack of car service to your vehicles that I ended up paying for. Yes, I pay for a damage waiver each time I rent cars but that would be beside the point if I don't actually create damage to your cars? If allowing your employees to take your cars home or drive them results in your paying consumers paying the cost of their perks it doesn't actually become a perk to your consumer in the end if I end up paying for their mistakes while renting does it? Please advise how we can come to a resolution to this error? My charges for the rental #1 inclusive of the rental was $ 734.61 the charges for this rental upcoming are $ 846.85
It would certainly be nice to be recognized for my personal time frustration and dollars that were spent unexpectedly for the above two rentals and the lack of service that was given to your vehicles at the time.
Please advise
Regards,
Magi Sanders
Member # DJ75RWQ

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Enterprise Rent-A-Car new manager tony

My wife and I have been renting cars from enterprise for years. In the past few years, we have spent thousands of dollars renting from enterprise. There is a new manager there named Tony at the Bristol Highway location in Johnson City TN. He is very unprofessional and inappropriate. He tired to bully my wife and when she didn't back down and reported him to corporate, he placed us on the do not rent list. We were good customers who have spent a lot of money with this company and we are being treated badly by this new manager. He is a power hungry loser and he will drive all of the customers and employees away. We are definitely renting with another company and my advice to enterprise corporate is to terminate this new manger. We already miss the old manager, she was always kind and professional.

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Enterprise Rent-A-Car Rental Car Service/ Management/ Damage Dispute!

On July 2nd 2018 I went to pick up a large premium SUV at the 1031 south dirksen parkway location in Springfield, IL that I reserved on April 12, 2018. I was told that they did not have any of the SUV's available as they were all damaged. I sat in that office for over 5 hours to get a SUV and was given a car that would not fit my family. The manager at that location Kevin Cucci and the other manager cant remember the name. told me to take the smaller care and drive to Chicago mid-way to trade it in as they are the onlt location that can do this. I did just that drove 3 hours to Chicago to swap the care and was tol by a very rude manager that they do not swap large SUV's. I call customer service 3 times that night trying to get help and they spoke with the manager at the midway location as well and he was rude to them. I made several complaints by phone to the corportae office regarding my treatment and I missed 2 days of my vacation because of this By the way I have yet to get a call back! I had to stay in Chicago for the night and the next morning I went to the Oakbrook IL location inside the Holiday Inn and the guy swapped the care out for a very old model large SUV. i had to take it I had no choice. It had bald tires the steering was messed up and so on. It wasn't even cleaned! i went on vacation and had to extend the rental by 1 day i called and paid for that although it should have been free. I dropped the care off to the Dirksen location at about midnight on 7/10/18 and put the keys in the drop box. There was absolutely NO ZERO damage to this SUV. I was called today and told that there was damage to the car. I said I wanted to see it and asked what happened? I was told that they sent it out for repair and that they were not able to open the drivers door. My husband went to the repair shop It looks as if someone tried to pry the door open with a screwdriver. WE DID NOT DO THIS AND SHOULD NOT BE RESPONSIBLE FOR IT! I am not paying this claim. I want them to run back the cameras and see that this SUV was fine when i dropped it off. I have never been treated so poorly. This is horrible customer service. When is someone from corporate going to contact me. I have made multiple calls AND CLAIMS. I SHOULD NOT HAVE EVEN BEEN CHARGED FOR THIS RENTAL AT ALL! By the way my agreement number 2S3YQ3

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Enterprise Rent-A-Car uncleaned car & left over baggage in trunk (no proper maintenance) _ complete refund requested

Complete Refund Requested_ No Matter what!

I booked the Enterprise vehicle at GSO Airport, inorder to catch an international flight! During my course of the journey I noticed leftover beneath the front seats and some trash in the leg-room of the backseats.
There is some huge luggage in the trunk which may belong to previous customers and I
handed over that to Enterprise representative while dropoff.

You can imagine what shape the vehicle is in, when I picked up.
I was having short of time inorder to catch an international flight and I'm in a hurry.

During Dropoff Enterprise representative apologized me closely 10 times seeing the condition of the vehicle and suggested me to contact customer service to report a complaint. That representative also noted my statement.

I contacted Enterprise customercare closely 15 times; yet they didn't offer me refund.

This is the pathetic service, that anyone can ever experience.!

Rental Agreement #: [protected]

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

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