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4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

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198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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2:21 pm EDT
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Enterprise Rent-A-Car enterprise car salesman terrance b. cosby/non-refundable deposit

I put a deposit down on a truck that I saw on the enterprise website. The truck was at an Enterprise car sales near Atlanta, GA. Terrance told me that he needed a deposit of $546, so I let him put it on my Discover Card. The truck was brought to Glen Carbon, IL. When we went to look at the truck at Enterprise Car Sales department in Glen Carbon, IL, we decided not to buy it. It did not meet our expectations and would not work for us. Now he tells me that my deposit is non-refundable. He did not tell me up front that my deposit was non-refundable or I would not have made the deposit. I have looked for the truck online, but seems to have been sold. I had told him in an earlier e-mail that we were sorry for the inconvenience and hope that they could sell the truck to another buyer. Now this is what I feel that's unfair about all of this. The truck has apparently been sold and they will not return our deposit. Why should I loose my deposit when they were able to sell the truck to someone else? I hope that we can get our deposit back.
Thank you,
Larry C Duvall
1258 Patriot Road
Centralia, IL 62801
[protected]
duvall.[protected]@gmail.com

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3:23 am EDT
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Enterprise Rent-A-Car hold on my bank account

I rented a car in Montebello branch in Los Angeles from July 3 to July 5th 2017.
There was a hold of 233$ on my credit card. I returned the car and closed case in the morning of July 5th. I got charged 53.70$ again. However I never got my 233$ back. Manager said it will be a hold, but the money was deducted from my bank account at the time of me taking a car from them. I called today and got an answer that it's a problem with bank. This is not my first time renting a car and every time holds on my bank account were released instantly prior to my returnings.
Unfortunately I read a lot of complaints about this company holding customers' money only today, when this problem happened to me.
I'm a tourist and I started to think that my money is now lost =(

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12:24 pm EDT
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Enterprise Rent-A-Car car rental

Hello! A couple of months ago, I rented a car from National. It was the Jersey City, NJ 07302 branch. After I returned the car, they assumed without consulting me that some damage was done to the car. They charged me the $250 deposit without notifying me. I called a week later and they told me they found a few scratches that I didn't do. I disputed the decision and proved I didn't do the damage. It's been two months and no one contacted me about the refund of the $250 deposit. I called around 15 times the Damage Recovery Unit and the Jersey City branch and no one cooperated. They said they will contact me and they didn't not evan once. They said they will solve the issue and no progress was made despite my phone calls and e-mails. I have al the phone conversations recorded and available for you if you want them for documentation. Almost 3 weeks ago, they said they will refund the money within 10 business days. They didn't. Yesterday I called again and they said they are in progress of writing a check. I cannot accept a check for two reasons: first of all, I don't situate at the same adress anymore, Im not evan in the USA; second of all, in my country they charge me around $100 to cash any foreign checks. I need the money back into my bank account. The damage recovery unit forwarded me back to the New Jersey branch so they can send back the money. I spoke to Giovany Martinez who said a manager will call me to solve the problem. Of course no one called me. I called back, Martinez gave me the number to the manager (Mike), I explained the case for the 20'th time and he said he will do some research and get back to me trough e-mail. He didn't.
I did nothing wrong, I respected the contract and I was charged for nothing. I shouldn't strugle so much to get my money back, as thei took it in a second from my debit card.
Try to understand that $250 in Romania is 3 weeks pay. It's a lot for me. I cannot let this go and I will present my case up to the Enterprise management and USA Authorities to get back my hard earned money.

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3:12 pm EDT
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Enterprise Rent-A-Car rental car

In my years of using "enterprise", I have never been left so speechless and dissatisfied by an organization. I rented a “Ford Focus” at the 44 Westchester Ave location on 6/22/2017, picked up the car around 8 am that morning.

On 6/23/2017, two tires on the car blew out; leaving me stuck in Nyack with my 14-year-old son and my 16-year-old niece until 1:30 am in the morning. I contacted the Roadside assistance crew at 10 pm no later when the tires blew. They communicated that all local rental dealers were closed so they would need to contact Westchester airport to see if they could get a car out to me. I went ahead as well and contacted the airport and spoke to "Clair C" who went above and beyond her called of duty and stayed passed her scheduled work time until 1:34 am trying to get us a car to our location. In a period of one hour, I spoke to 6 different dispatchers with no end results. It was one run around to the next; the lack of communication was endless. It was beyond pathetic that the tow truck never showed up and put not only our lives in danger but also an "enterprise" worker. At one point the dispatchers communicated that the tow truck was on location at the airport, I heard Clair even asked others to go outside and check if there was a tow truck anywhere on the site, this young lady had me on the phone checking, that truck was nowhere in site. He never showed up, so not only was he not there, he lied to the dispatchers. How pathetic!

I tend to teach my children this motto "the name, meaning... the last name they carry is borrowed...when they leave our house and does anything to put their character and integrity at risk...that's not only a reflection on them but the family name. Well, the same goes for enterprise... any 3rd party vendors you hired to represent your brand and your organization, they are a reflection on you.

It is important those representing your organization, speaks volume to your brand, your name! Michael Gonzales did an amazing job on Saturday to get us another car and Jean Carlos Martinez but that still it put us way behind our schedule. It caused me to missed my flight on Saturday, had to pay extra for a night to stay in JFK and didn't make back to Arizona until Sunday at 11 pm. This entire ordeal was beyond stressful and pathetic and I hope and prayed no one else would have to endure this much pain. I am contacting Pam Nicholson as well because she needs to know and understand that her bottom line people are not doing what they should be doing to uphold the brand and name of the organization. That's a reflection on her if she does nothing.

It’s very unfortunate this situation leaves me with such displeasure I would never use enterprise service and or recommend your service to anyone.

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1:55 am EDT
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Enterprise Rent-A-Car rental car

I have rented through enterprise and every vehicle I received I have brought back due to condition of interior.
I was told by management trainee that they currently do not have auto detail personnel not until the summer.
So I inquired about the position and fill out online application but they didn't even have that position available online.
To present me with partial clean or not clean at all vehicles is not sanitary nor worth renting but because I needed the rental I had to clean the outside a spot clean as much as possible on the inside. At no discounted rate.
I am a enterprise plus member and was told that the particular location I rented from does not participate in this program.!. Really! I had to call member services and have them retrieve my rental history. I was then told by Emily the branch manager that I could not use my plus member points for renting.

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2:23 pm EDT
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Enterprise Rent-A-Car rental car service

I rented a car so my boyfriend and I can drive to Sacramento for a family graduation. Neither of us wanted to put the miles on our personal vehicle. I orignally made the reservation for a week. Because it seemed resonable, even though we were returning home after 4 days. Once arriving in Sac the maintence light kept coming on. We contacted an enterprise in the area for assitance and was given the cold shoulder, and excuses about how it was not their car, not their responsibility. We took the car to get check out and it had absolutely no oil in the car. So we had made sure to put oil in the car. After that the car ran better and the light went off. We kept receipts so that we could inform the location (Long Beach, Ca)where we picked up the car about the issue. Since we had the rental for a week we extended our trip and stayed a few more days. We called in to have the rental extended until Monday. However my card was charged an additional amount and I needed clarity as to why. Called in and was given some bogus crap about needing to have a credit on the account and I would be refunded when I brought the car back. Well I couldnt understand why you would charge my card without my permission for additional amount when I was already charged for the rental plus a deposit, which made a credit available on the account. never had to do this before either, but Enterprise has seemed to find new ways to change their policies without consumer notification. I went back and fourth with the manager about how the rates I had during my reservation was not the same as the rates her was charging me and how come they did not ask nor notify me of any additional charge. He said he would give me a customer satisfaction discount for the trouble. I informed him that I no longer wanted to extend my rental and would be at the location bright and early in the morning. He said he would be there to help me as much as possible the next morning.
Of course when I arrived he was not there and I ended up dealing with another manager. Who tried to fix things but it was not at all to my liking. The customer satisfaction discount a meesly $10 off my rental. I ended up paying way more money than I had planned because I decided to take the car back because the rates they were charging where not the same as what i was told prior to extending my rental. I feel bamboozeled by enterprise and I will never rent from them again. How is it that 1 week was cheaper than the few days extra and I rented, because i insisted they take back the car i no longer was given the correct rate and charged more. Not to mention I was told the car was not in need of maintenece and was not reimbursed for the oil service it was given when in my care. But if I had broken down because of it I'm sure they would have charged me for that too.

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Update by Damned D
Jun 22, 2017 2:25 pm EDT

By the way the car we rented was rushed cleaned or something because my boyfriend had to wash it before we left on our trip and even washed it before we returned it so the next person would at least have a clean car to drive.

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Enterprise Rent-A-Car the service I received 05/25/2017

I had a reservation I was picked up at 7 pm. I was upset about that, then the car wasn't clean and the change oil was on. I had no choice but to take it everything was closed. I planned a trip that memorial weekend. So when the weekend was over and enterprise was open I brought the car back. Not only did I pay full price for four days I lost my rewards day. I will no longer rent from that one. On Kobe/22nd Tucson AZ this has been a continuous problem. And the manager has no remorse about what the customer goes threw. I have receipts for everything.

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Enterprise Rent-A-Car charge me for damages to a vehicle that they rented me damaged

i rented a chevy cruz from enterprise for three months every month I had it they checked the vehicle for damages and there where none. I used the vehicle for work. my companies policy is they inspect any new vehicles that you drive to remove the company from paying out for damages. my company documented all the scratches that where on the vehicle. I returned the vehicle on may 8, 2017. three days later enterprise called me with claims I returned it damaged.i have a report from my security department that states on the day I rented the vehicle it was scratched. this company is try t use me to get a new paint job for there vehicle.
claim number [protected]
date of loss 05/08/07
damage amount 3, 680.97
rental agreement 102312

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Enterprise Rent-A-Car reservation

I (Pamela Parker) went online to place a reservation on May 9th, 2017 for a economy car. I got a email to my email address at [protected]@msbaonline.org
Dear Pamela Parker, Welcome to the Enterprise Plus membership experience. Your Enterprise Plus member number and user name is 8NQD2HP. I logged in and set up a Reservation for a economy car to pick up at 440 Highway 80 E Clinton, MS 39056 on May 25th, 2017 and return on June 2nd, 2017. My total price is $223.55 unlimited miles.
I called the Clinton Enterprise [protected] and asked what info did I need to bring in with me today. The man told me that he isn't have a reservation for me, But to bring my confirmation letter with me.
I called customer service and was told that he couldn't find nothing on me. But when I gave him the member and user name that was emailed to me. He said that isn't someone else. How did this happen? I so all excited about my trip til now and was told he would have to send my another reservation confirmed letter with another number #[protected]. And that the price will not be $223.55, it will be $404.04 I couldn't have to pay another amount due to y'all mistake.! Now, this has me very upset, cause I planned this trip to go see my mom weeks ago. Haven't seen her in over a year. I pray that you can look into this manner and help me. I have attached the Enterprise confirmed letter and the email letter.
Pamela Parker/[protected]@msbaonline.org
[protected]

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Enterprise Rent-A-Car josh watson — poor, disgusting and horrific customer service from management

Dear Pamela Nicholson,

My wife got into a car accident back in September 2016 and our car was totaled. Since that time I have been using Enterprise to rent a car for me to drive her back and forth to work. On Wednesday May 17th, I traveled from Naples, Florida to your location at 1015 West Broward in Fort Lauderdale to pay for the rental I’ve had for well over 4 months. Once I arrived to your location, the manager Josh Watson and an associate treated me and my family with the utmost disrespect and sarcastic attitudes I have ever encountered. Imagine traveling almost 2 hours with your wife and her mother who is disabled legally blind, to be told HEY! This rental has been sold! And in addition to that WE (WE meaning Enterprise) will not be giving you another rental. He told me and my family to catch a cab or uber. My mother in laws blood pressure was so high she nearly fainted. I could not believe what was happening. No regard or no remorse. Just being told to figure it out. I have already contacted my local news station WSVN 7 Help Me Howard and I have filed a complaint with the Better Business Bureau along with Consumer Affairs. This was nothing, but discrimination against me and my family. Also a disservice to an elderly disabled woman who has high blood pressure. Josh Watson should never be allowed to work in Customer Service with the attitude my family and I experienced. I will continue to shout how horrendous and disgusting Enterprise employees are from the highest mountain top until my voice is heard. I will blog, email and complain on every platform I have Facebook, Twitter, and Instagram. Josh Watson deserves to be fired. Not only did he humiliate and hurt my family. He cost me an extra $200 for a cab ride over 100 miles away from your location. Only to put icing the cake, Josh Watson reported the every same rental stolen on May 10th, after speaking with me and confirming I was out of town and would be returning to come and extend. Now I am black listed from renting from Alamo, National and Enterprise Rental. I will be speaking with an attorney also in regards to damages that were falsely reported to the vehicle. Josh Watson and Enterprise will pay. I have already contacted your Customer Service to file a complaint and I will not stop until me and my family voices are heard.

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11:29 am EDT
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Enterprise Rent-A-Car fraudulent, charges, unethical, employees, deception employee, errors, discrimination unfair work practices bad management unethical behavior

1st and foremost, let me be fair and start by saying that, I've been renting from enterprise for several years now and I havent had 1 problem with the company or its employees until just recently! Well my nightmare started around 4/8/17. I returned the rental car at a different location on that saturday evening but they were closing yet was still able to drop it off. Enterprise already has my credit card info on file but for whatever reason, the following monday, the regional area manager that goes by the name josh gormon, called me up about the payment and I arranged to make payments 1-2 days later, which I did, with josh on the phone while I made the payment. Afterwards, I asked him, is everything fine now because I felt like he was already coming at me aggressively already for whatever reason! Then josh said that everything is fine, I don't owe 4 anything else and then he emailed my receipt/rental agreement. Now mind you, I've never heard or dealt with this josh guy period so I was wondering why he even called me in the 1st place but later on I come to find out that, the manager I use to deal with on a regular, had been fired for whatever reason. Now fast forward to a couple days afterward, I receive a enterprise collection letter claiming that I owed for the amount that I just paid while josh was on the phone. So we get that error corrected but yet in the back of mind I can't help but think to myself like, why would he send it over to collections knowing that I made arrangements to pay the balance off as well as pay the balance off while he's on the phone with me while I'm doing it? So cool, now fast forward again till around 4/21/17, I go to try and get a rental car only to find out that I've been put on the do not rent list? So Im calling and asking around but don't no one, including myself, even knows why and or for what? So now out the blue, here comes josh gormon calling me up claiming that I owe enterprise $2000.00 for a rental car back from june 2016 that was somehow put under my name, apparently by an enterprise employee, for some sort of accident/collision insurance? So then I tell josh gormon, the regional area manager, that not only was I not involved in an accident period but I didn't even own a car at the time! Then I asked him why isn't he asking the manager from that particular branch about this error, then his response was that, that particular employee didn't work for enterprise no longer as well. So now I'm thinking to myself like, how is it that all the other employees have been fired/released but yet, josh gormon is still has a job and yet all these errors are occurring under his watch/region? So then mr. gormon says to me that he will get back to me after a 3-day investigation. Now once again I'm thinking to myself, did he really say 3-day investigation? Like, what kind of investigation was mr. gormon doing between the dates of 6/16-4/17 and yet he claims to need 3 more days? Really? Also now mind you, I've been renting cars from 6/16 up until just recently, 4/8/17 and know this is the 1st time I'm ever hearing about this? Ok, cool...so 3 days later, mr. gormon basically just called me and said that I have to pay it regardless even though it makes no sense at all why I should be responsible for something I clearly know nothing about and neither does mr. gormon! So then, thanks to mr. gormon, I go digging around in my rental agreement and noticed this same fraudulent errors occurred before by someone who works for enterprise. Like, how would I be able to forge fraudulent paperwork accident claims? I don't work for enterprise, never have! How would I've known that I was deceived by thinking I riding in a rental car that to my understanding was being paid by my credit card? How could I even obtain a rental car without enterprise authorizing it? Am I responsible for who enterprise hire as their employees? Why isn't the employee that use to work for enterprise being reprimanded for this or the head of that region instead of me? I could go on with the questions but this story does'nt end here. So now I send a email to corporate on 4/26/17 as well as on 5/18/17, left voicemail on 5/16/17 at the regional office and I still have heard back from anyone other than josh gormon and that was just yesterday on 5/18/17 but we didn't speak because the last time we did speak, he hung the phone up on me so I don't want to deal with him any longer, he's part of the problem, not the solution! I've made request and attempts to reach a vp or someone higher than him, but enterprise or whomever, continues to send mr. gormon at me as if I can't solve this with no one other than him? Its feels as if this mr. gormon guy is in deep with the enterprise company or maybe a close relative to the owners of enterprise. It seems as if you must go through him...like, Im forced too and their is no one else available besides him? I even made an attempt to reach the vp of this particular region and I was told that she is barely ever at the office and that I could leave my information for her to contact me back but she may never get my message because she's hardly ever in the office? Really? Anyway, I don't know what type of employees enterprise is hiring or the true dealings of whats going on inside the company, but something ain't right...something is definitely fishing going on and there is some kind of cover up going on at least in this particular region! Not only is this frustrating, I feel kind of violated and disrespected to be honest! Now that I'm finished, I would like to take the time to express how thankful I am for whomever it is that looks into this matter...thank you for being concerned! Although I was referred to join a class action lawsuit against enterprise, Im still currently trying to resolve this issue and hopefully I will be able to do just that! Thanks again...peace!

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Thalia CruzAvery
, US
Jun 15, 2017 7:42 pm EDT

Rented a car from enterprise to drive to Atlanta from our don graduation. Paid our tolls from the Delaware bridge thru to Maryland and of course kept the receipts. Same route driving back home to NJ. Thru Maryland tolls and over the Delaware bridge kept all receipts. Returned the vehicle no problem. How in the he'll we get a letter stating we drove thru a toll. At 05:58pm on 5/24/17 when I hold the receipt with the exact same time and date ? I smell a [censor] rental car toll scam. I have made a copy of the receipt and dare for them to say anything else to me about something I paid for and have a receipt. Will never rent from Enterprise, we will trade in our small jeep for a much larger SUV. The he'll with corporate [censor] and lies. Just to get some extra chump change from customers by lying.

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Dealin
, US
Jun 19, 2017 1:56 pm EDT
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Smh...its a shame what lies and greed has done to this country!

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5:19 pm EDT
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Enterprise Rent-A-Car racist remark and mocking my name, failed to give me the proper prices and was charged for sundays with out being told

I called on may 11th at 1:35 PM
When a representative answered.
I asked if there were any cars available from Sat May 13 th AM until Till Sat may 13 th Evening.
He asked me for my Telephone number. He made fun of my last name. He said " [protected]. It was very prejudice, it was as if he was clearly, being RACIST. I said, no thats not how to pronounce my last name, I corrected him. he then preceded to give me very outrageous rental prices, and he never mentioned that I would be charged for Sunday.
I asked to speak to another car rental representative. He hung up on me.
I rent cars from enterprise every other weekend.
The Enterprise has never mentioned to me that I was being charged for Sunday all day.

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Enterprise Rent-A-Car car rental

Enterprise rented a car to me with defective (parking) brakes, causing the car to slip when parked. In addition to attempting to charge me for the superficial scratch which occurred because the brake failed, they also tried to charge me for a "bulging" tyre (which was not bulging), that the same "damage" they tried to charge the two customers directly in front of me in the queue at return! And for the above, they charged GBP 1000.

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3:32 pm EDT
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Enterprise Rent-A-Car amount charged for car rental

I recently rented a vehicle from and Enterprise outlet at the Mesa Airport on April 7 -15 and I rented online and was charged approx $352 US and I understood there may be extra charges upon arrival but I was charged another approx $425 US when I picked up my vehicle and being from Canada this cost over $1000 Can I have rented vehicles before and I have never been charged this much and I don't always rent from Enterprise but it is my preferred choice as they do have great service and usually great rates.

If possible it would be greatly appreciated to have some kind of refund as I would like to continue to rent vehicles from your company.

My confirmation # [protected]

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Enterprise Rent-A-Car fraudulent damage claim, impacting my company 13 years later

As you can read online, Enterprise has a history of fraudulent damage claims. Over the years it actually seemed to be a revenue source for the company. From the outside looking in it looks like an internal business process problem that is conveniently overlooked.
It
In 2004 I rented a vehicle from Enterprise Off McKinney Avenue in Dallas Texas. It was a Landrover Freelander, after leaving the lot I got on the freeway and there was a highway wobble so I returned immediately to the location to exchange the vehicle. This location was busy at the time and the customer service rep was highly agitated at my return. I asked why this frustration was directed at me, I'm not the problem it's your car. He then told another Rep, a new girl, to get me a new vehicle. A maroon Ford Explorer showed up, I asked if I needed to refill out the rental agreement and she indicated that she would just make adjustments to the existing agreement. The Explorer was fine and I enjoyed driving it for a couple of weeks.

I returned the vehicle without incident and even walked around the car with the Rep when I returned.

Several days or even weeks later I received a letter from Enterprise stating there was damage to this vehicle and over $1, 300 in damages. The letter even had a grainy picture of a scratch on the INSIDE of the rear left wheel well. I called to discuss and the Rep on the phone told me there was damage inside of the wheel from a blown tire. I asked him if there was a spare tire and he said yes. I asked how would there be damage from a blown tire, if the tire was still intact. He said I replaced the tire. Ok so I asked if there was a new tire on the vehicle, he said he couldn't tell. I asked if the tread wear was different than the other tires, is the tire the same model etc. " It doesn't matter " was his only reply. I told him there is no way this damage was from my rental. I also asked to speak with a regional manager. Of course one was not available.

Obviously, due to the unprofessional, accusatory and aggressive behavior I have avoided Enterprise for my rentals since.

Jump forward a decade or so and I now have a contract through my consulting business in where my customer is responsible for covering travel expenses. They use Enterprise, they have an agreement and book all of our teams corporate travel. This week I was denied the ability to accept a rental from Enterprise due to being on a "do not rent list". I indicated that I was not the responsible party, that the prior claim was bogus anyway and that I was going to miss my meeting with further delays.

I ended up renting a car from Budget next door (at 1/2 the price of Enterprise) personally and was only 20 mins late to my meeting. I now have to spend my time, my companies time and my customers time discussing and looking for a resolution to this issue.

There has ZERO cooperation from Enterprise on these issues. After several attempts the only response is... pay us for damage I did not do.

For this cost, I will give you some free advice. My corporate Attorney is joining a class action lawsuit against Enterprise. Get involved. My customer has entered into a new contract with Hertz for rentals. I have a investigative journalist in Dallas looking into if Enterprise actually makes a profit from this extortion.

The money here is not the point, it's about reasonable responsible business practice. Enterprise assumes its customers are lying, and its teenage employees are honest. I was a teenager once.

-Good luck

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Enterprise Rent-A-Car car rental service

On 3/24/17 I had a reservation for car rental at Enterprise in Dahlgren VA. I have rented a number of times and been picked up at my King George, VA residence. I have a residence in DC, as well, my license is in DC. I am a Rewards Point member there and DC license and VA address are listed on my online account. I have always used my DC License, VA address and my bank debit card there for years.

On 3/24/17, my wallet was lost and I went and asked Enterprise if I could use my prepaid card because I called and was told that I could use it. They told me that I could not when I arrived there. I asked them what else could I use I explained that my wallet was lost with my credit card, bank card, etc where lost on my way to rent the vehicle. He told me that I could use my bank card, I went to get another bank card when I returned, he took it and asked for my license, that was from DC and he told me that I had to be in the Military to use DC license. I called Corporate office when I got home and they told me that I could use my DC license with bank card. I reserved a rental on 3/31/17, I called the day before and spoke to a Manager named Mary, explained the situation she said that I could use debit card with my DC license and the confirmation that they sent says the same thing. She told me that I would be picked up the next morning and permitted to rent a vehicle and someone would pick me up. I waited and no one came, I called Mary, again, I was placed on hold for over an hour. A gentlemen came to the phone and said that he couldnt rent to me because my address needed to be verified. I asked to speak to Mary she changed her story and told me that my address has to be verified. I told her that she did not mention that to me the day before she said, I was good as long as my bank card had my name on it. I told her that all my information was in the system and I had always used these documents. She said I needed a pay stud, utility bill or insurance papers. I told her my car had been stolen, my utilities were included in my rent, I asked if I could bring my lease, she said no. I called back because at this point, I am on disability and I had my statement from Social Security that showed my monthly amount, the bank account it is sent to. they said that I could not use it.

This fiasco started with Enterprise when Firestone rented a vehicle there for me for over two months, they incurred all the costs. Despite the fact that Firestone was responsible for this rental, Enterprise said that they needed my banking information. They charged my card approximately $400.00 for insurance that they should not have. I called Firestone and questioned them, they said that I should have no costs associated with this rental. They called enterprise and ordered them to return my money, they did. The next time that I rented a vehicle from them the car was dirty, I was on my way to work and in a hurry, I took the rental the person stated that he was going to note the account of the state of the vehicle. When I returned the vehicle, they accused me of smoking in the car, the vehicle being dirty and they charged my card more money. I filed a hosts of complaints a number of times and nothing has been done. I have the confirmations and on their website it explains the rental policies that are totally against what I had been told by the locations. I called the 800 number to file complaints and they agreed that I was within the policy and they could not understand why I was not permitted to rent. Their written policy for address verification, does not quote that you need any documents verify. It says that the agent will call the residence.

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Enterprise Rent-A-Car car rental

I rented a car from Enterprise in Jackson Hole Wyoming on March 11, 2017 for a week, with a ski rack. The ski rack was the cheap magnetic kind and totally useless, unless you have old narrow skis. The trunk stunk like crazy from mildew. Previously when I had rented from Enterprise an agent walked around the car with me for an inspection. Not this time. Instead, the agent told me to write the amount of my insurance policy deductible on the rental agreement. I have rented cars for many years and this had never happened before. When I returned the car they claimed I had cracked the front bumper which I did not, and are charging me $500 which of course I will dispute. I refused to sign their incident report. At this time I was quite unhappy and an agent there told me to please quiet down. Looking back, I was clearly set up for a $500 charge when I put that amount down as my deductible. Also, I made this reservation through Costco, and when all selections were made and I hit confirm, I got a message that the price was changing and it just went up $18. So it looks to me like they are trying to hose people before they even rent the car. I've rented from Enterprise numerous times, but never again.

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Enterprise Rent-A-Car deposit refund

I rented a car from enterprise car rental on the 24th of February and returned it respectfully on time on the 26 I have not received my deposit yet of $200 and it is now March 4th I will be suing Enterprise if that do not receive my money soon I do not understand why they have their car back and I don't have my money back that is not fair to me as a customer I will never rent from Enterprise again

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Loco Ko
, US
Jul 15, 2017 8:16 pm EDT

So I have been renting from Enterprise constantly for the last 2.5 years. I have paid cash every month cash of 1386.96 and just until January of this year they have issued a new rule saying that cash isn't excepted anymore but I still from every payment still involved cash, and back in January both my parents credit cards have been charged at enterprise the month I paid cash and now till today which is Saturday July 15 am still trying to dispute this issue I am dealing with Enterprise and I'm basically being laughed at and horribly being treated as I'm making this all up or that I'm lying and it shows on there record that they charged these cards but they just keep giving me confused answers and [censor]. So I don't know if the original payment paid in cash of 1386.96 is not in their records so someone has stole the money or there accounting sucks. And then for the last 85 days of actually trying to disputethis I was waiting to see what the outcome of this would be since I already have 2 months paid for I didn't make the payments for the previous rental I had and they went without authorization charged
my credit card for $4155.55 so now there are over $7000 in charges that have not been authorized by any one and now they have screwed my credit of my account because I did not have that available on that credit card andwhat there doing here is wrong and not good for business has anyone else gone through this that have some knowledge on what to do.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Aug 02, 2017 12:36 pm EDT
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Replying to comment of Loco Ko

Loco Ko, we'd like the chance to address this with you directly. Please email ehiescalationscc@mailca.custhelp.com with your contact information, the reservation number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

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Donny Holdren
, US
May 18, 2017 12:08 pm EDT
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The email address you sent me cannot be found

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Donny Holdren
, US
May 16, 2017 5:31 pm EDT
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I'm beyond pissed. I rented a car from them for a month big $$$
They not only kept a $300 deposit but charged me an additional $304. I never received a real good reason why. The car had damage but I paid for the waiver never again will I rent from these crooks!

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
May 17, 2017 12:48 pm EDT
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Donny Holdren,
Thank you for your comments. We would like the chance to look into this and help out. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
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Taken4Aride2
, US
Mar 10, 2017 8:50 am EST
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They probably stole your money - changed the rates on your reservation and charged you twice for fees and taxes - because that is how they got away with keeping my $200.00 deposit( debit card ) --this company is full of crooks - they told me that they do everythimng electronically and that i would recieve a detailed receipt via e-mail - which nevevr happened - i am out $200.00 as well and i am not getting any response from corporate .. What a scam !

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Mar 28, 2017 10:05 am EDT
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Taken4Aride2,
We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
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Enterprise Rent-A-Car customer service

The manager (Stephanie) at your Oak Grove, Kentucky location at 16524 Ft. Campbell Blvd. was incredibly rude both at pick up and return. When I addressed her about my concerns she told me"I wasn't the only person in the world. " I rent a car about 20 times a year. This was hands down the worst experience I've ever had. I will never give you my business again. I will also share this story with everyone I can.

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Enterprise Rent-A-Car unauthorized credit excessive charge

On february 10, 2017 we reserved a car online for friday 2/10/17 which would increase our prior reservation from our prior plans for monday feb 13-15th, to feb 10 - 16.

On feb 10 we set up the extended rental timeframe & picked up the car in the yucca valley, california office at 57250 29 palms highway, yucca valley, ca.In preparation for a week's vacation we had planned and prepaid for.

I rented the car and walked out and gave the papers to my wife and when she read over the rental agreement pink page. My wife told me there was a major problem with overcharge that was done ! I went back inside immediately and told them it was wrong!

Specifically,
The agent tiffany charged us $522.01 ! She didn't tell me she was charging $522.01 !

The charges should have been $119.99 for the week plus the deposit of $200... For a total of $319.99, but were charged $522 .01. She should not be working in the customer service industry.

Carlos I guess is the assistant manager, filled out a ticket, # 6y8w9f, but our money is tied up until next week until we return the car... If we can even get our money back then!

Taking the $522.01 has caused us to have to cancel our vacation since our money is tied up until next week due to tiffany's mistake! We have no money to vacation with now! We are seniors and on limited income and had set aside the money for the vacation and had prepaid for the vacation, of which we will also lose that money as well!

To say I am not happy is an understatement! My wife has cancer and we needed this time away and were looking forward to seeing the ocean and spending a few days away.

We are regular renters and apalled this happened and more than upset. We had completely filled out everything required on line ahead of time, and tiffany messed things up and overcharged and charged us for things not wanted that she was not told to charge for.

Since everything is ruined, this morning I am taking the car back so the monies can be released asap!

I have to seriously think if I want to continue to rent from enterprise in the future! This has left us mad, upset, and cost us a lot of money lost, as well as a lost prepaid vacation that we cannot use now since all our monies are tied up and were wrongly taken by enterprise!

We are out over $180 in wrongly charged funds!
We are also out over $200 for a vacation we prepayed for!
We are at a loss of over $380 as a result and my wife is crushed our vacation was messed up and we can't go!

-james conroy

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

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Website

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