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Enterprise Rent-A-Car Complaints Summary

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Enterprise Rent-A-Car reviews & complaints 942

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Enterprise Rent-A-Car enterprise rental car - bentonville airport arkansas

Elizabeth & Roger Gautier
563 Silver Shadow Drive
San Marcos, CA 92078
[protected]

June 22, 2018

Enterprise Holdings, Inc.
600 Corporate Park Drive Street
St. Louis, MO 63105

Dear Customer Service,

On June 1st, 2018, we had rented a car through Enterprise in Bentonville, AR at the XNA airport located 1 Airport Blvd. Ste. 105, Bentonville AR 72712. The original reservation # was [protected].

We went to the rental booth where J. D. Lyle, Management Assistant issued us a car. He told us we had to go find the vehicle on our own and it should be somewhere within the two rows of vehicles labeled Enterprise. I asked if they don't review the car with us, he said "No you have to find the car yourself, here are the keys." I told him my husband was disabled, he said the auto would be right out the door.

We walked for 20 minutes as we tried to find the auto in 100-degree temperature only to find a lot attendant who informed us that the car wasn't even located at this location. The car was on lot 3, and JD should have scene it noted on the keys and paperwork. This is the reason we couldn't find it.

My husband Roger went in while I waited outside in the heat with all our luggage. He wanted to find out why he would have issued a car that wasn't even there.

Meantime while he was in, I was talking with the lot guy and informed him that in San Diego County, they always go out with us to get the car or bring it to us at the door. He told me we were in luck because the district manager was in town and pointed him out to me. So, I flagged him down and explain the situation. He walked me back in helping me with our luggage. As we walked through the door, my husband was walking out telling us that J.D. said he pulled our contract and told us to go get an Uber, a cab or go to another agency. My husband explained it wasn't our mistake that he had given us keys to a car that wasn't even on the lot. My husband asked J.D. since he had made a mistake, he requested J.D. pull the car up for us given he was handicapped. There were 5 people behind the counter that could have accommodated. He informed my husband "Enterprise doesn't do that, he has to find his own car". Then words were exchanged because he was expecting a HANDICAPPED, VETERAN to go back out and hunt down another car in 100-degree temperature, even though it was his mistake. Then to pull our contract and leave us stranded in Arkansas was totally unprofessional.

Thank god I had found the lot guy and the district manager was there. The district manager told him, to issue us a car. He told the district manager he had cancelled our contract. The district manager told him he didn't car issue us an upgrade vehicle contract number [protected].

My husband mentioned how J.D. talked down to everyone working the lot. He definitely needs MORE TRAINING before every being a manager. There is no reason, someone can't note the slot the cars are parked in with a sticky dot that can easily be changed out so people don't have to send time looking for cars. Totally unprofessional. There should be special services for the elder and handicapped.

If it hadn't been for your District Manager we would have been filing more than this letter. If you look at our phone number we use Enterprise all time when we have car repairs, need to rent larger vehicles for guest. However, Arkansas Airport Enterprise lacks the reputation of having any customer service. If J.D. treats the co-workers like he does your customers, you will be losing more than just customer.

To leave anybody flying in, stranded in Arkansas because you made a mistake, then something is really, really, wrong. His behavior is totally unacceptable.

Regards,

Elizabeth & Roger Gautier

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Update by Elizabeth Gautier
Jun 22, 2018 3:42 pm EDT

Elizabeth & Roger Gautier
563 Silver Shadow Drive
San Marcos, CA 92078
[protected]

June 22, 2018

Enterprise Holdings, Inc.
600 Corporate Park Drive Street
St. Louis, MO 63105

Dear Customer Service,

On June 1st, 2018, we had rented a car through Enterprise in Bentonville, AR at the XNA airport located 1 Airport Blvd. Ste. 105, Bentonville AR 72712. The original reservation # was [protected].

We went to the rental booth where J. D. Lyle, Management Assistant issued us a car. He told us we had to go find the vehicle on our own and it should be somewhere within the two rows of vehicles labeled Enterprise. I asked if they don’t review the car with us, he said “No you have to find the car yourself, here are the keys.” I told him my husband was disabled, he said the auto would be right out the door.

We walked for 20 minutes as we tried to find the auto in 100-degree temperature only to find a lot attendant who informed us that the car wasn’t even located at this location. The car was on lot 3, and JD should have scene it noted on the keys and paperwork. This is the reason we couldn’t find it.

My husband Roger went in while I waited outside in the heat with all our luggage. He wanted to find out why he would have issued a car that wasn’t even there.

Meantime while he was in, I was talking with the lot guy and informed him that in San Diego County, they always go out with us to get the car or bring it to us at the door. He told me we were in luck because the district manager was in town and pointed him out to me. So, I flagged him down and explain the situation. He walked me back in helping me with our luggage. As we walked through the door, my husband was walking out telling us that J.D. said he pulled our contract and told us to go get an Uber, a cab or go to another agency. My husband explained it wasn’t our mistake that he had given us keys to a car that wasn’t even on the lot. My husband asked J.D. since he had made a mistake, he requested J.D. pull the car up for us given he was handicapped. There were 5 people behind the counter that could have accommodated. He informed my husband “Enterprise doesn’t do that, he has to find his own car”. Then words were exchanged because he was expecting a HANDICAPPED, VETERAN to go back out and hunt down another car in 100-degree temperature, even though it was his mistake. Then to pull our contract and leave us stranded in Arkansas was totally unprofessional.

Thank god I had found the lot guy and the district manager was there. The district manager told him, to issue us a car. He told the district manager he had cancelled our contract. The district manager told him he didn’t car issue us an upgrade vehicle contract number [protected].

My husband mentioned how J.D. talked down to everyone working the lot. He definitely needs MORE TRAINING before every being a manager. There is no reason, someone can’t note the slot the cars are parked in with a sticky dot that can easily be changed out so people don’t have to send time looking for cars. Totally unprofessional. There should be special services for the elder and handicapped.

If it hadn’t been for your District Manager we would have been filing more than this letter. If you look at our phone number we use Enterprise all time when we have car repairs, need to rent larger vehicles for guest. However, Arkansas Airport Enterprise lacks the reputation of having any customer service. If J.D. treats the co-workers like he does your customers, you will be losing more than just customer.

To leave anybody flying in, stranded in Arkansas because you made a mistake, then something is really, really, wrong. His behavior is totally unacceptable.

Regards,

Elizabeth & Roger Gautier

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Enterprise Rent-A-Car rental vehicle

Enterprise rented me a vehicle with ants living in it. While driving the vehicle I notice I kept seeing ants here and there on the inside. Later on I noticed ants living and buildings nest within the door. My child and I had to ride all the way back from Tennessee being stung by ants. The $406 deposit on my card for a $156 rental was already bad enough but to ride around swatting and feeling like bugs all over you is terrible.

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Enterprise Rent-A-Car charged for all coverage, but still charged for basic coverage

I told the person I decline DW ~ damage waiver.

she said I didn't decline basic coverage. I did. I declined all coverage for damage. she stated " you are aware then that if any damage occurs you would pay out of pocket?" I said yes, I decline all coverage.
I signed the form.

today I received an email charging me for coverage per day. $125.00 total. when I called and spoke to the person, she said right off, I'm not trying to scam you or claim you are lying, but you did not decline basic coverage. I said I declined all coverage whether its basic or full, I decline all coverage which includes basic and full. she said sorry. you don't get your deposit back, you only get $68.00 back.

I was taken for granted.

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Enterprise Rent-A-Car rental car facility that double charged a disabled senior citizen

I have a friend that rented a car at the Newberg location. She paid cash and was told her reciept would be emailed to her and she didn't owe anything and was paid in full. Apparently she had also given debut card info to cashier and was charged on it as well. Since she had withdrawn cash for rental Her account did not have sufficient funds and was unaware of charge as she had paid in full. When she returned she paid more cash to facility. She is on a fixed income, disabled and a senior citizen.When she questioned the facilities actions she was informed no video surveillance was available and her witness to her paying cash wasn't valid. The authorities say it's a civil matter and she couldn't afford to pursue it. Her bank account is messed up and I'm pretty sure that if your company rents a vehicle on a NSF account there's a problem!(AND takes cash payment!) Your employees informed her she isn't allowed to contact anyone about this other than thru the court's. PLEASE advise and HELP and make this right!

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Update by Heidi Hutchens
Jun 25, 2018 7:59 am EDT

Also the emailed copy that was sent to Ms.Harkers email by the Newberg Enterprise states she made 2 cash payments of the same amount at that time. If this establishment doesnt accept cash then explain this to me. If they are telling you.they don't accept cash from customers then they are pocketing the payments

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Update by Heidi Hutchens
Jun 06, 2018 5:26 pm EDT

I need immediate action on this. I have checked out the DUPLICATE receipt that has obvious overcharges on it . Please review rental agreement 252K6B. My friend has 3 receipts and this is not one and is the only one online.

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Enterprise Rent-A-Car fraudulent charges

This complaint is regarding the rental agreement # 21V56P, Bill ref # [protected] invoiced on May 21, 2018 for a total amount of $1, 337.64.
My name is Nathalie L. My rental agreement #21V56P was for a month period starting 04/23/2018 to end 05/21/2018 for an estimated total amount around $670.

Since May 17, my credit card has been maxed out by Enterprise rent a car fraudulent and outrageous charges of $1, 337.64 preventing me from using my card. I am infuriated by those charges that I am disputing and expect Enterprise to revise as soon as possible. The inconvenience to be without a valid credit card has negatively affected me and my daily routine for now over 2 weeks.

On 05/16/2018… Inconveniently & awkwardly, I was forced to surrender my rental by Enterprise employees of the NOHO office located on Tujunga Avenue.
I received a call from Enterprise NoHo location on May 16 telling me that Steve Johnson, an authorized driver of my rental showed up at their location drunk and in no condition to drive. For that reason they were repossessing my rental vehicle and closing my contract. I was mortified and speechless.

Furthermore, still according to your employees, Steve J. intoxicated became belligerent, threatening other customers, refusing to leave. They had to call the police on him hoping he would be arrested for public intoxication and removed from the premise. I briefly spoke to one of the responding officers over the phone to confirm that Steve J. was authorized to drive my rental. At no point the officer indicated to me that Steve J. was intoxicated, a threat or under arrest. The police left without arresting Steve J. who was NOT drunk, NOT deemed to be disturbing the peace and NOT a threat to the public, your employees or customers.
Nonetheless I was never presented with an option to not close my contract scheduled to end May 21.

On May 16, Steve J. stopped at this Enterprise location because of a flat tire requiring Enterprise's assistance to address the flat properly, professionally and safely. Instead of helping Steve and I, your employees decided to abruptly repossess my rental for no valid reasons breaking my monthly contract based solely on their derogatory, punitive and fabricated judgements.

The monthly charge should have been adjusted accordingly to reflect only 3 weeks of rental service provided. When brought to the attention of your regional manager named Eddy over the phone, he firmly responded that Enterprise does not pro-rate rental contracts!
Enterprise apparently charges its customers for services not rendered. Why should I pay for a week of rental privileges that I did not have? I needed the rental vehicle for the full month and did not chose to close my contract early but I am expected to pay for the full month. It sounds like extortion!

Now concerning the damage, I never saw or noticed this ‘damage' on the rear bumper on May 16 when I came to recover personal property left in the rental. A small dent, small enough to be easily overlooked as normal wear and tear is now all of the sudden blown out of proportion and declared "damage" by the same employees that called the police on Steve J., lied to me and broke my contract. I did not see any damages on May 16 neither did Steve J.

Unfortunately Enterprise has already charged me a deductible of $500 for alleged ‘damage' reimbursement as well as a preventive maintenance charge of $100 for the flat tire. This $500 deductible apparently does not include the cost of the repairs of a flat tire.

On May 16th, your employees made an arguably bad decision, based on a poor, discriminatory and unfounded judgement call.

The gas tank was empty but would have been filled if we were returning the rental just like all the many other rentals I have rented in the past year from Enterprise. The fact that I have been a loyal recurring customer, last year spending over $4, 000 on rentals from Enterprise and never returned a rental vehicle dirty, damaged and out of gas obviously has no relevance to your employees or your company since a despicable refueling fee of $75 also has been charged.

Regrettably dependable customers do not seem to be valued or respected by Enterprise employees that empowered by their authority acted freely upon their bias judgements without repercussions. Your employees, your regional manager Eddy included need to be held accountable for their inexcusable, retributive and detrimental oversight.

How I was treated by your employees was and is still shocking, deplorable and uncalled for placing me in a very inconvenient and financially challenging position for absolutely NO REASONS.

Again I am asking for the billing of rental agreement #21V56P to be revised and corrected accordingly and immediately.

Sincerely offended and disgusted,

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Enterprise Rent-A-Car identity fraud

I got a letter from ALAMO Damage recovery unit in May 2018, which is asking for a payment of a car rented in Aspen Colorado in March 2018. I left the US in February 2018 and didn't return until the end of May 2018. When I finally got a call back they said someone named Christin Flabiano rented a car in Aspen giving my drivers licence number and had me put down as the primary driver, without me being there and saying that I was his/her sister! My name is not even close enough to be like his or hers, I am Turkish. I rented from Enterprise before so they have my name and obviously someone there is using or giving this information out so these kind of frauds can happen. Nobody is getting back to me from Enterprise. And Dasha from ALAMO damage recovery is very hard to get a hold of, just praying they she will get back to my call, again.
I need to talk to someone so I can clear this issue and find out how they got my information and put a stop to this.

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Enterprise Rent-A-Car over billing

I reserved a car for my May 1st visit at the Richmond VA airport with a quote for $226.95 for a two day rental. I added a second driver upon arrival and was quoted $27.00 for the two days. When I dropped off the vehicle, the airport signs routed me to the drop site, but the Enterprise office was vacant, no signs, nothing. Being an early AM departure I left the keys in the dropbox with a note regarding the confusion of not having Enterprise signage in the area, and the booth we check out the car was now vacant. When I got the $713.59 bill to my Amex card, I was flabbergasted. I called Enterprise and was assigned a case #[protected] and someone would call me on this discrepancy. No call came, so I called CS and when through it again with painstaking details sharing their quote, adds, taxes and was told a credit would be applied. I recieved a credit but over $70 short of what was due. I called CS again, was told this was "weird" and I would get a call, or itemized invoice. Guess what, no response again. This company needs some real qualified help

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Enterprise Rent-A-Car van rental through priceline on 5/20/2018

I reserved a Van with Enterprise through priceline.com on 5/29/2018 at 1:10pm EDT. The reservation confirmation was issued at the same time to pick up the car on 5/24/17 at 4:00pm and returning the vehicle on 5/30/18 at 4:00pm at the Enterprise Alpharetta Location. The confirmation was received via email with dates, pricing, and all other pertinent information such as unlimited mileage, etc. The cost is due at pickup.

I then received a voicemail on 5/30/2018 at 1:18pm EDT from a person named "Kevin" that he is giving me a "COURTESY" call that they do not have any nor does he anticipate any 7-person car available due to Memorial Day weekend.

I called the number and talked to an "Austin" that told me that the reservation is not a guarantee and will have to go to another rental agency. I was upset and asked that he helped me find a car through the Enterprise network to pick up at his location. He noted that he does not understand why they have the car to offer for rent as they are out of inventory at the time of my reservation. I told "Austin" that I just checked on the website (and again around 4:00pm) and that car is still available for rental. Regardless, that it is his job to find me a car that I reserved. "Austin" noted they don't do that. When he kept pushing back, I asked to speak to his manager and was told that he is not available. After several heated exchanged, he then hung up.

I then proceeded to call Enterprise Corporate and talked to "Keisha". Much to my disappointment, I received similar response. That "Customers sometimes keep their cars over their allotment of time" and availability is not always there. What is the purpose of a reservation then? Additionally, when I told her that both the website and the person at the rental site told me the reason the car is not available is due to "Sales-Web Site" is offering the wrong information, she went silent. When I asked to speak to her manager, she put me on hold and the phone went dead.

When airlines bump passengers, they at least TRY to make it right. This is my first experience being treated this way at a Car Rental Agency, a $21 Billion a year revenue company that is supposed to focus on customer service.

If there are readers for this post that knows the inner workings of Enterprise, can you direct me to where I can escalate and make known this issue to the utmost senior levels at Enterprise? Thank you.

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Enterprise Rent-A-Car deposit gone missing? scam? no one in the office seems to care or help

I was charged 512$ to rent a car for a week. 250$ of that was a deposit. I returned the car with no damage and was told that i'd get my refund back. Checked my bank account and I was given 250$ refund but the next day I was charged 250 again. I called and asked why. They said they had a glitch and refunded us 250$ twice so they charged 250$ again. No where on my bank account statement does it say I was given 250$ twice. Only once. So went to the bank and got an official statement and sent it to them to show proof. Its been 2 weeks and nothing. I keep calling and they say they will look into it and call me back. No one in the salt lake downtown office has shown any respect concern or care for us. The worst customer service ever. They never call back. I find it horrible how a glitch on their end is making it so I can't get my hard earned money back. It's so frustrating to have to call and no progress. And no care. It's like they are trying to scam us and keep pushing us to the side till we quit and give up. I worked hard for my vacation to visit family and relax and for them to show this type of customer service and keep my money makes me feel like I was taken advantage of and robbed. Please someone help me out. If anything i'll take this case to small claims court just over 250$ because I just feel taken advantage of. I hope no one else has gone through this but I wouldn't be surprised if this has happened before or counting. Beware of the salt lake city downtown enterprise 404 s 300 w salt lake city utah

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Enterprise Rent-A-Car car rental

I ended up filing a complaint against this company when it threatened to charge me $4000 after driving its car for 1 day.

I rented a car with a manual transmission from Enterprise at the Dublin Airport. My husband and I noticed that the car had a burning smell, which we reported to the Enterprise employees standing there. They said nothing about it, but immediately "upsold" me insurance, stating they were sure my own insurance wouldn't cover it. They handed me an electronic pad I could not see because I was already sitting in the car in full sunlight. I asked how much more insurance would cost, and he said that, in addition to the $500 for the car rental, it would be another $595 for the insurance, then pointed to where I should sign. (I've since received by email a contract showing he was billing me for $1595). After I drove 2 km from the car park, the burning smell was even stronger. We reported it to Enterprise, which said there was no problem. The next day my tire went flat. Enterprise sent someone out to change to the spare, which was rated at only 80 km. We called Enterprise at Dublin airport to switch out the car so we would have a spare as we were leaving for Kerry. They said "no" and sent someone out to give us a new spare. We also told Enterprise again that there was a burning smell coming from the car. They said it was no problem. Next, after I had driven 400 miles to Caherciveen, I was on a two lane highway in the mountains above Caherciveen. I pulled off to the side when I could to let a driver pass, then pulled back onto the highway. When I depressed the clutch to shift from first to second gear, the clutch went straight to the floor. At this point there was nowhere to turn off, so I shifted into 2nd. The clutch remained flat to the floor of the vehicle, so I could not shift again. Given that I could not pull off the road, I drove down the mountain in 2nd gear--I had no choice. To do otherwise would have risked the lives of my family. When I arrived near Bridge Street in Caherciveen, I had to stop the car to wait for oncoming traffic to clear so that I could turn onto Bridge Street. The car died in the middle of the intersection. We were helped to move the car off the road by passersby. We called Enterprise Dublin, who instructed us to stay with the car until a tow truck came. After the car was towed away, as we were instructed, we took a cab to our destination, a house we had rented in Caherciveen. Today, we were informed by Enterprise Dublin that I would be charged $750 to replace the clutch, which they said failed because of my negligence. (Later in the day, they told us that we would have to pay $2500 for the clutch. Later we were told that they did not know yet if that was the problem because they had mechanics who could diagnose whether I was the customer who caused the clutch to burn out, or if it was the customer before me, or the one before that. Of course, they do not have mechanics who can do any such thing, and the clutch had a burning smell before I had even driven off Enterprise's lot. Even later we were told that they hadn't even taken! it to the mechanics yet, so they couldn't tell if it even had a burnt out clutch, or if it was some other problem. Yet the first words out of the mouth of the rep we called this morning predicted I would be charged $750, then $2500. Essentially, I am stranded in Caherciveen with my family, as Enterprise now states that unless I sign that I am willing to pay whatever they want for a new clutch, I will have to pay the whole rental period, with the insurance, plus the clutch, or they will strand me and my family here. This constitutes extortion, in my view, as I now appear about to be charged in excess of $4000 for a car I drove for only one day. I know of no other business on the planet that rents cars for $4000.

Since then, I've done research on the internet and discovered that this is a common scam run on Americans, who are believed by car rental agencies in Ireland to be incapable of driving a manual transmission. I owned nothing but manual transmissions for 30 years before buying my first automatic, and I can assure you that I have never had any clutch go out after 400 miles.) I have rented from Enterprise for 25 years in the United States, driven their rental cars across the entire country several times, and never had a problem with them. This trip to Ireland was supposed to be a last reunion of my family in Caherciveen because my husband has stage 4 bladder cancer. It is terminal. This trip has been ruined by what I perceive to be a bigoted attitude toward Americans and a culture of extortion among car rental agencies in Ireland.

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mickmack
, US
Oct 30, 2018 3:36 pm EDT

I am currently facing the same scam from an ENTERPRISE rental during a trip to Dublin this summer. You would think the government tourism agency would fight for tourists as it is such a huge portion of their economy. If they turn a blind eye it is just Government sanctioned organized crime!

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Enterprise Rent-A-Car
St. Louis, US
Nov 01, 2018 10:50 am EDT
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Replying to comment of mickmack

mickmack, I assure you that it's never our intention to inconvenience a customer. We'd like to discuss this with you further. To do so, please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and the details regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring

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Grant Seifred
, US
May 17, 2019 7:59 am EDT

They are pulling the same scam again. I have driven standard transmissions for years. I drove the car less than 30 I'm when it started to smoke. A tow truck towed it back
Now they have sent a legal letter saying I must pay to have it repaired in 7 days. This is a scam.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Jun 06, 2019 4:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Grant Seifred, thank you for your comments. Please see my response to your review. We look forward to hearing more from you at Care@Enterprise.com. Regards, Carol H.

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Enterprise Rent-A-Car damage to rental car - damage deposit $1000 gbp been 7 weeks - nothing

I had a roadside incident and put a scratch in the rental car. They said about $150 GBP to fix, but took a further damage deposit of $1000 GBP. It's been 7 weeks, and no invoice with the actual cost, and no bookkeeping of the difference between repair cost and deposit, and of course no refund of that difference to the Credit card.
Here is their answer:

"Thank you for your email.
I can advise that We do normally advise that this process can take 4-6 weeks to come through to us from the date of the incident.
As it has gone over the 6 week mark, the next step is the 61 day process in which we have to wait for 61 days from the date of loss for the invoices to be sent through to us.

It has currently been 44 days.
If we have still not received the invoices by day 61, we will email our billing team asking for them to re-examine the claim.

Once the invoices are received, they will be sent to you via post unless you request for them to be sent to you via email."

Nothing about the actual refund, and ignored my previous request to EMAIL the invoice rather than mail them since I live in Canada and they are in the UK.

How long can a company legally keep a deposit before needing to account for it?

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Enterprise Rent-A-Car rental car reservation not honored

My name is Dennis Ruben. Last week, I made a reservation for a rental car from the Fort Lauderdale East location at 1311 East Sunrise Blvd., Fort Lauderdale, Florida. I called to reserve a full size car for a week, and I said that I would be there on Tuesday, March 27th at 5:00 pm to get the car. The person on the phone said that was fine and she emailed me a confirmation (number [protected]). I called later that morning to say that I would like to pick up the care earlier (at 2:00 pm) and was told that this would be no problem. I then received another email indicating the change in pick-up time. I arrived at the location right at 2:00 pm and was told by both the clerk and the managers that no cars were available. They said that some cars should be coming in later than afternoon and that they would call me on my cell. NO ONE ever called me that day, or the next day, or ever. As a result, I was forced to go to another rental car company, Sixt, which was down the street, and rent a very expensive Volvo for one day (at about a cost of $170) until I could change into a cheaper full-size car. Adding insult to injury, I called the customer service line of Enterprise last week on Wednesday to explain my complaint. I was told that someone would be getting back to me with 24-48 hours. Again, no one ever contacted me. This is the second time I have had a problem with a reservation at this location. The last time, they didn't honor the reservation either. I am a Hertz Gold member and an Avis member, and I NEVER have a problem in getting a car if I have a valid reservation. I expect Enterprise to reimburse me for the cost of the one day expensive car I was required to rent from Sixt because you didn't honor your commitment to me. My email address is Dennis.[protected]@nrc.com and my phone number is [protected].

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Enterprise Rent-A-Car rental and no pick up

Confirmation #[protected]. Was to be picked up at 9.30am on the 23rd. Phoned at 7.30 to conf. No pick up at 9.30, phoned at 10am and were told they would be right there. Phoned at 10.15 and were told they would be right there. Phoned at 10.35 and cancelled as we had reservations for tours and we had missed the start. Was told that a supervisor would e mail to explain, did not happen. Ruined the day and we lost $ as we did not make the tours we had booked. Rented a car from Avis the next day. As this day was a Sat. Avis closed at 3pm and I had to pay for parking over night and return the car the next day. My e-mail is d.[protected]@rogers.com Name is Donald Payne. The city we were in was New Orleans. We were there on a holiday and your company ruined one day of what was a wonderful trip.

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Enterprise Rent-A-Car return of deposit

Had no plans to rent a car . Dealership I was having my car worked on failed to have it ready as promised . They recommended "enterprise "because they had connections on getting me a discount . Long story short I am having a problem getting my $200 deposit back to my debit card . 2 calls to the place I rented it and 2 to their national headquarters to no avail . Got the car on 03/08/18 for one day . Returned 03/09/18 with full tank of gas (more than was in it when I got it). Yet they say on cash or money orders you get a refund right away . Cash comes out of my debit card right away and I feel the should do the same . I'M Senior on a fixed income . After paying a dealership for service on my card I NEED MY MONEY . They are trying to tell me it is my bank . BULL, every other place that has ever processed a refund has the money back the same day or the very next . Am calling again today !

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Update by Sengagh
Mar 22, 2018 4:13 pm EDT

Enterprise Customer Care (Johnny come lately ) I see you are trying to but the blame on my bank and not where it belongs . The first person at your [protected] # told me it looked like it was still an open ticket on 3/17/18 . A Cathy I talked to 3/20/18 at [protected] could not track if it was closed . I then wrote this complaint . Then called the office I rented if from for the 3rd time . Spoke to the first PROFESSIONAL acting person there who put me on hold to long later to say a refund was processed on the 19th . . Words out of his mouth yet could not provide any transaction numbers . Which still was 10 days after the return of the car . My bank shows that Enterprise authorized a refund on 3/20/18 and it was back in my account today 03/22 . YOUR own people prove the delay was on your part . OWN IT ! ~~~~~I'm done and as stated before never again .

Update by Sengagh
Mar 22, 2018 7:51 am EDT

Refund now back in my account . Bank records show Enterprise authorized refund on 03/20/18 . Which is way to long for a car returned 03/09/18 . Never again ENTERPRISE !

Update by Sengagh
Mar 21, 2018 8:42 am EDT

Hmmmm ~~told refund was processed on 03/19/18 . Yet had no process / transaction tracking number I could use when I check with my bank as it was not in my account this morning .

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Enterprise Rent-A-Car Outrageous billing, false damage claims

I find your blog has the most informative about enterprise. I have two issue with the enterprise; there billing and then their damage claim.
On relocating to start a new job in Houston, Texas, made a reservation with enterprise (Reservation nos [protected]) for oct 14th eventually used till. On getting to my original location for pick-up ( enterprise- spring, Tx) my vehicle was not available for over an hour and they were about closing; I was referred to pick -up a vehicle at a service center just two blocks away.
I had picked up the vehicle and left before realizing that they did not use my original reservation and my employee discount was not applied as promised.
The vehicle I got developed a fault with engine light blinking and was replaced by the enterprise.
Enterprise kept charging my account for over two months after the return of the new vehicle and several calls for invoice or receipt ended with a failed promises of sending an invoice to me. Till date they never did! I was forced to open a dispute with my bank. Enterprise had charged $963 for a subcompact car rented in 12 days. Aside tolls so many hidden and multiple charges I still don't understand.
I wish enterprise greed will end at this, despite a final letter sent to my bank by one Kendra Gilford stating hat all balance has been paid, I was shocked to have a collection agent start calling me during working hours for an outrageous damage claim of at $5252.90.
I rented the car with full comprehensive insurance coverage, enterprise ignored this rather tried to bully me into accepting a bogus claim through their collection.
Finally, when enterprise eventually got in touch with me today the sent me pictures of a damage under the car which I can neither confirm is from the car or that I was responsible for as I was not involved in any wreck. More disturbing is that the bill sent today is 4555.00 far different from the initial bill confirming my belief that the billing was arbitrary. Worse still enterprise is not willing to allow an independent review of the car or the cost of damage repair. I am still curious on why enterprise never got in touch with me or my insurance for over 3months, why they are unwilling for an independent review of both the damage and cost of repair. No convincing evidence that the pictures are not from a different vehicle or due to a previous issue with the car. Rather enterprise was eager to send this to a collection agent and blacklisted me in an already failed attempt to harass me to accept their claim.
The claim number for the repair is as follow: DX067F441. Case number: [protected].
I can provide further details if need be. Thank you for taking your time to read this and I will appreciate any meaningful intervention you can make.

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Dina G
Auburn, US
Jul 18, 2023 7:07 am EDT
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So I rented a car from Enterprise in Worcester Massachusetts. Now in full disclosure I do smoke cigarettes. But I do not smoke in my home and never in a rental car. I'm a single mom of four daughters and I don't have money like that. So I have rented quite a few times from this Enterprise and never once have I been charged smoking cleaning fee with that being said I'm sure he smelled smoke on me when I went to rent the car and he looked at me and said you know if you smoke in the car it's a $250 cleaning fee I said I know I drove two of my daughters and my one year old granddaughter to an amusement park that's why I rented the car so I most certainly did not smoke in it not only that every time I return a rental car I vacuum I wipe everything down I spray the seats with febreze I send it back better than the way I got it every single time and like I said never has this happen to me before and I've been smoking for 25 years also it's really funny how the first time ever that I used points to pay for my rental I get hit with a fee and I returned it after hours and got hit with a fee there's something real shady going on here I already took it up with my credit card company I'm not dealing with this.

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Craig/Ashley
Davie, US
Jun 11, 2022 12:12 pm EDT
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False billing. Have a State Farm claim and supposed to be charged State Farm pricing. Enterprise fraudulently false billing and double billing to charge consumer full daily price all while taking the 80% of the State Farm price. Incompetent, inept , complicit branch mgr. Assistant manager refuses to provide final bill. Refuse to explain and document there explanation. Disputed through credit card and they lie and explanation provided makes no sense and they are not competent enough to explain there action. Why should they , they are getting away with there fraud. Now I need to inconvenience myself and time consumption to Arbitrate, Sue, and attempt to resolve through fake intent customer service imbesoles

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Enterprise Rent-A-Car reservations

Made a reservation on Friday received an email that it was confirmed. Went to pickup Saturday they had no cars at all. Was told that there is no guarantee that cars are available. I know that there is no guarantee that the model you picked might not be the same but none at all never heard of that . So I came home and tried to book another one and it took the booking and got a conformation number again . Why can you book a reservation when they have no cars at all .

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Enterprise Rent-A-Car car rental in hattiesburg, ms

I made a reservation online and then called for pick up. My car won't start. I have children and places to be. I was told I will get a callback in a few minutes. An hour later I had to call then. They say they are short staffed and no one will come get me. They give me several excuses and finally say no way at all and the lady tells me she's not arguing with me and there's no way they can do it. I told her 'we pick you up' is the theme of enterprise and it's ridiculous. She's says no still. She was very rude. Is this how your business is run?

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Enterprise Rent-A-Car rental car - supposed damage

I rented a car in Annandale, VA but returned it to a different location in Temple Hills, MD. I just dropped off the keys like I usually do and have never had an issue with trusting the Enterprise staff. This time they charge me with damaging the car. I was not notified, sent pictures, or given the opportunity to rebut the claim. Let me say emphatically that there was no damage. If there was damage (other than what was reported when I picked up the car) it was done by Enterprise and they are putting it off on me, which is despicable. I left a deposit because I used my debit card and they kept my deposit, but I was lied to by staff and told I was getting my deposit back. I just received a request in the mail from Enterprise requesting my insurance information for the claim.

Again, I want to see the proof of this damage.

I've done business with Enterprise for years, never an issue.

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Enterprise Rent-A-Car enterprise car rental, unethical charges, extremely poor communication!

From the beginning I made it clear that I would be out of State and in the hospitals. I said I wanted a month to month. The way I have been charged is very suspicious! I contacted Customer Service and they told me the Regional Manager would contact me today! (Thursday). Nobody did! This is truly a shame as, I Rented from Hertz for over a year and didn't have ANY problems! I was charged for Insurance and shouldn't of been. My rental is $447 and I sent my Insurance information 3 times and the Frist Months Cost was $1887.25! Subtract the monthly rental and that leaves $1440.25. That's enough insurance to cover a Suburban, FULL COVERAGE, for one year! REALLY! A little game was played in order to obtain more monies. I can be reached at [protected]@netzero.net. Mr. R. Ryan

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Update by Rob Ryan
Feb 02, 2018 11:20 am EST

I know I was covered by my Insurance because, the rental agreement was switched from Portland Maine to Farmington Maine where upon, when I went to give my Insurance information, the young woman said I didn't need to show her as I was covered. As you can see, my rental continued at $447.76. I told the young lady I would be going to the Hospital out of state and to continually take the money out of my card if I was not able to communicate due to being in the Hospital. Getting out I received a phone message stating to return the car or further action would be taken! It was also said they have been trying to reach me since December 17th. There were only to other voice messages on my phone one asking to call back (which I was on eternal hold). The other message said they were going to charge the card then, the threat of further action. Waiting for Regional Manager to contact me per request by Customer Service on Thursday February 1, 2018 No Call back as of yet!

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Enterprise Rent-A-Car discriminatory services

My car broke down, I telephoned Enterprise at [protected] to rent a car at "E" Street in San Bernardino. When I got there, the 3 employees and 2 other customers were all Mexicans. I am the only Asian elderly woman at the time. I waited for 1 hour, no one acknowledged my presence. I asked why was I not served? A Hispanic man Christian Lorenzo was outrageously hostile; he bullied, harassed, threatened me, and said, "We are not going to rent you a car. Leave now." I am an elderly, also a professional, but not deserved to be treated with hostility and hate. I had wasted 6 hours driving there and back relying on Enterprise to rent a car, but resulted to be deceived, intimidated, and discriminated by the Hispanic employee Lorenzo who is a different minority than I am. I wrote to Enterprise Corporate Headquarters about the hateful treatment by its Hispanic employee Lorenzo, but no response. NOT recommend the racist Enterprise to anyone!

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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