Enterprise Rent-A-Car
reviews and complaints

I rented a car from enterprise rental car. I dropped the car key in the night with every thing perfect (As it was before renting). The enterprise guy gave me a call the next morning and left me a message, "every thing is fantastic. Thank you for doing business with us. But there was 2 galons of fuel shortage and we will charge $6 on your card"

Now, it is after almost a month. I just received a call from the "loss control department" saying that there was damage on the car (Which is a total lie) and "it's been already repaired and you need to pay the bill". When I called the enterprise, went and met them, played their voice message which said "we checked the car and was fantastic...". But the manager keeps pushing me pay the bill for the damage. My question to them was, if there was damage, why I was not told the next day when they left the message. They don't have the dated photograph of the vehicle damage. My guess is, the next rental guy must have damaged the car and they are playing a game of getting the money out of me. I tried to complain to the enterprises head office, they have not responded to me yet. Now, did any one have this kind of experience with anyone? If so, what should I do?

I know how it feels when some one puts the blame on you when you are innocent.

I have been very much stressed out for the last 4 days not knowing what to do.
(If I had a damage on the car, I could have called my geico insurance and get it fixed, but I don’t want to be punished for anything that I didn’t do)

I called LGA airport Enterprise center and reserved the car for 2 days from 24th to 25th May 2009. When I was booking the case I specifically mentioned that I need one way rental. I got the conformation number and flew to NY from MN and picked up the car on 24th May morning and told them that I will be returning the car at BUF airport location. They did not mention anything about one way rental during the phone reservation or while picking the car up. Later on 25th I returned the car at BUF Enterprise location. As per the rental agreement I should be charged for 2 days which is 146 dollars. But, they charged me 446 dollars and said they do not allow one-way rentals and they spent money in getting the car back from BUF enterprise location to LGA Enterprise location. This was so frustrating. Never rent a car from Enterprise... I strongly suggest... please never rent a car from enterprise.

I rented a car, long term, month to month for 4 months. Each month, I brought car back for full inspection. There was never a problem, minor damages were never noted, even after I expressed concern about small dents and even a deep large scratch on bumper. None of this was ever noted at time of initial pick-up, never noted at each monthly renewal. We were told "unless the bumper is cracked or comes off, we dont charge for minor scratches". Well... upon my final return of the car, I inspected the car, had the car cleaned, vacuumed, etc. (I was already warned about the 75.00 detail fee previously) The agent inspected the car, this time with an eagle eye and on all fours. (My husband returned the car for me.) Husband was told there was a LARGE dent and creaase on pssg side rocker panel. I looked at the car before return and there was nothing different than when I first took it! We (myself, my husband or Enterprise) never did any inspection on all fours and/or underneath car. Car was in same condition for complete period and if that damage was so obvious then shouldnt it have been noted somewhere? 3 salespeople inspected that vehicle and not one said there was anything wrong. Had I known they were inspecting the underside upon final return, I would have somehow taken pictures before I took the car out of the lot! (My husband told me that he didnt see any damages but that the salesguy looked way under the car and told him the rocker panel was creased and bent.)
My debit card was charged $500.00 for my insurance deductible without my consent and without notice to my insurance co. When I found out I called the mgr and was informed that the car was already at the body shop being repaired! I argued that I did not consent to deductible charge and that I disagreed with so called damages. I also pointed out that my insurance co hadnt been notified and words were exchanged. This is unfair and I feel I'm being taken advantage of, considering I was very careful with their vehicle as if it were my own. As a matter of fact I had to remind them that it was time for an oil change on a car I've had approx. 10, 000 miles since the last oil change! The inspection, charge to my card and trip to shop were all on same day. I have since contacted 1) my bank 2) my insurance co 3) Enterprise Corporate and 4) attorney. Next in line are any local news investigative reporters (Fox on your side, etc) who will give me the time of day. This is a rip off, a scam and not fair. I paid more than $2975.00 for a mediocre car. If I wanted to be an *hole I could have pointed out that my last personal vehicle and what I'm accustomed to driving was worth more than double the filthy car they gave me.
I believe they screw anyone who will bend over and take it. They were warned: my husband advised the mgr that I would turn into a monster if they charged my card without notifying me. I am going to fight this as long as it takes. I will never go back to renting vehicles from them. Over the years, I've rented cars while on vacation or when I needed more than 2 seats (my car). The mgr has no real customer service skills and not only is he not representing Enterprise as a reputable business, he is a liability.
Be careful and go elsewhere for your rental.

sm-s
clifton, nj

On 5/5/09 we lost our vehicle in an auto accident. The insurance co. For the vehicle who hit us rented us a vehicle through enterprise.
They told us to go and pick it up and they were paying for it. We showed up and signed the paperwork. I have insurance that covers rentals and I wrote it down on the paperwork the agent gave me. She had me sign and initial the paperwork they had. We didn't think anything of it since the insurance co. We were working with said they were paying for it. So the prices on the page didn't mean much since I wasn't paying. They agent didn't take the time to say. Oh by the way, the $26.98 @ day of insurance is for you to pay not the insurance co. That I would have heard. I told her I had insurance through pemco, I didn't think I needed to worry about being scammed.
When we returned the vehicle they informed us that we owed them $296.28. I was floored. This was a vehicle that was being rented since we had lost our only car in an accident and here enterprise was scamming us during a difficult time. We talked to the agent and told them there is no way we would have a greed to this. She said that all of their agents expain things very well and that they would not back down. My pemco insurance was covering that vehicle there was no reason for them to do that, and just because I signed the paper work does not mean she explain what I was signing. I went down there because an insurance agent set it up through them, and they were talking to me about the condition of the car and bring it back in that condition and the fuel tank and initial here and here. And all the time she knew what she was doing. That is wrong! How do I get this reversed, the agent took $100.00 of our money and wants $196.28 more but we told her we wanted to talk with the insurance co. Which is ohio casualty. But they don't want to help either. Everyone wants to take advantage of you when you get in an auto accident. Help! I don't have that kind of money I want my $100.00 back. Enterprise doesn't want to work with us. This doesn't cost them anything and there is no reason why they can't just forget it. The car was covered by pemco!

I rented a van from enterprise in boynton beach, fl @ master auto body while my van was being worked on @ a body shop. (Great body shop - horrible car rental place) on the day we were to return the van, the rental van broke down. I was 20-25 miles away from my home, had a doctor appointment to make and a closing on my home @ 3pm. I called enterprise @ 11:30 and they told me to call an 800# for service. I did this and was told I had to pay for aaa to come out. I think not! I called and spoke with the local office and after a lot of back and forth and insistence, they authorized the call to be made at their expense. I called back and a tow truck was dispatched in 30-45 minutes. I told them I did not think it was the battery; however, they were sending someone to jump start me. I was clearly not making it to my doctor appointment and would then be responsible for the full payment.
The tow truck comes and of course, it is not the battery. The truck wanted to tow me further north and much further west of where I was when I needed to go south in order to pick-up my van and make it to my house closing. They did not have authority to do this and left after another 40 minutes wasted. We got on the phone and tried to reach various people and supervisors. I finally was so upset and worried I would miss my house closing tht I called my own aaa and got them to tow me back to the auto body shop (Where I rented the van as they have a person there to rent the vehicles from in the mornings) so I could get my van. I now have wasted a lot of time, was responsible for a missed dr appt financially and wasted one of my 3 tows with my aaa plus. This all because enterprise would not help. They could have sent my rental van north and west if they had sent someone to check out the van out to make sure it was in the same condition as when I rented it and then taken me to my van which was south. They refused to help. I have been trying to reach corporate and three different customer service reps have lied. The first took the message and said I would get a call. I did not. The second told me it would be 36 hour. Not - another lie. The final one was very rude and told me 3-4 days. No call. Enterprise has sooo much business they can afford to treat people this way? I will tell everyone and encourage everyone I know to stay far away from them. Horrible service. They do not care. They lie.in this world today, that is no way to treat someone.

Folks!
Be sure you check the windshields and all other windows before and after renting a car. We received a surprising bill from enterprise and a very dissatisfying handling and answer from enterprise employees.
On may 5th we rented a car as we had to drop off our car for call-in maintenance. The rental car we got had many marks and dents around the body. We wrote them all out on the rental agreement. Unfortunately we did not check the windshields. We also did not notice the enterprise employee checking the windshields either. While driving with the car my wife and I did not notice any sort of damages that we could have incurred. When returning the rental car no enterprise employee was available to receive the car. We left the car with the dealership. Some days after returning the rental car we receive a satisfaction survey call. We answered as we felt at that time. The next day following the call we receive a letter in the mail with a bill of $45 for fixing a chip in the windshield. No pre warning call from enterprise after they have found a problem. No call back from enterprise leaving them a voice message asking to explain the bill. So we drove back to the rental shop. Talking to enterprise employee in person (Assistant shop manager) they were not able to prove to us, that the problem did not exist before we got the car. They could not show us an evidence of the problem (Pictures taken).
We feel this is a very bad complaint handling. It is very unprofessional to ask for a satisfaction opinion and after that sending a bill. We will pay the bill as we do not want bad records on our credit reports. We will certainly never rent any car from enterprise anymore.

I got a car from enterprise because my jeep had been rear ended by a guy with selective insurance. The insurance company "arranged" for the rental. I was given a matchbox car to drive and asked to have a larger car. I had to ante up the three bucks a day for the difference in the price. I authorized thirty three dollars to cover the rental on the car to be taken from my account.

Yesterday I realized that enterprise car rental on blackstock road in spartanburg south carolina has been stealing money from my account and now I am overdrawn. They are getting paid by the insurance company for the rental and they charged me. One day, they charged me twice in one day for the same vehicle.

I now know that it will be absolutely a miracle if I get my bank charges back.

Has anyone ever sued these fools?

Jo williams

In february 2009, I had made reservations with enterprise in murfreesboro, tn to rent a vehicle for sat and sunday and return on monday in april. Well, some circumstances happened and I changed my reservation that thursday to rent a vehicle for that friday through monday. At 7:30a on that friday, I called to check that they had received my reservation. They said they had but the vehicle I was suppose to rent had a cracked windshield, which I was totally okay with it being fixed because I didn't want it to be a bigger crack or something. At 9:30a, they called and said that the car was making a funny noise and it was going to the mechanics to be looked at. So at noon, I called back to check on it and they said it was still at the mechanics. I requested an upgrade with no extra charge due to the fact my reservation was made for 830a. They informed me that they had no other vehicles available and to call the other enterprise companies in the area. I did that but they didn't have any vehicles available either. I had to get on the road, so I called the office I orginally made my reservation with and cancelled. I contacted another place and ended up paying over $100 more! I called the enterprise 1800 number to file a complaint and never heard anything back from them. They basically ruined my vacation I was on to visit my best friend and her new baby along with visiting my cousin. I will never rent with enterprise again. Their customer service and handling issues that come up is very poor. They never acknowledged the fact they put me way behind schedule and that they did not hold up their end of the deal. Very dissatified.

My daughter was authorized to rent by her insurance company while her car was being fixed after being hit. Upon returning the car, she was told everything was fine. Two days later she was faxed an invoice from Enterprise stating her insurance company denied their payment. We contacted the insurance company, they assured us they NEVER denied the claim nor were they ever contacted in regards to any payment. Enterprise were adamant they received a denial BUT REFUSED to give my daughter or the insurance company any proof of the denial. The insurance company sent them a check to cover the claim Meanwhile my daughter is out over $500 and is at their mercy until Enterprise gets the check and decides to credit her account. Who regulates these people? Luckily the insurance company flet so bad, they stopped payment on the Enterprise check and overnighted a check to my daughter for the unauthorized withdrawl. State Farm went above and beyond, meanwhile Enterprise lost a huge account!

1/14/09 made reservation for car/ confirmation #RF30GO
1/21/09 pickup car from New Bern at 5:02p. m., left car in lot while we went out to eat. Returned around 7p. m. to take car home. Noticed smell but thought it may have been the cleaning supplies to detail car.
1/22/09 Stopped by Enterprise before leaving for Florida to request an upgrade with cruise control, they stated they had no cars and there wouldn’t be any back before afternoon, no need to speak about smell.
After about an hour I decided to drive with the windows down and the heater on to air the car out. There was no change and by midmorning I had a headache and having bouts of nausea, at lunch I took a BC powder and ate a light lunch of soup and crackers. Talked to my husband and told him the smell was still strong and we decided to call when I arrived in Florida. I did not want to stop along the way because I was afraid of getting lost. I continued on until around 3 p. m. when I decided to stop for the night. I was feeling bad and my clothing smelled just like the car. I decided to go to Wal-mart and buy something to wear and something to eat. I then took a shower, ate some crackers, took another BC, and went to bed.
1/23/09 I woke feeling bad, took another BC with orange juice and got back on the road. I arrived at my daughter’s home in Milton, Florida around 3 p. m., I was sick so I visited a few minutes and went to bed.
1/24 &1/25 I was in bed most of the weekend, I continued with having headaches, sore throat, and having chest congestion which was making it hard to breath.
1/26/09 Left Milton for Fort Walton to stay with my mother, she noticed my face was red like I was wearing rouge. Called Enterprise and asked their hours and told them about the odor.
1/27/09 I was at Enterprise when the doors opened, they called New Bern office and ask what they should do about it, New Bern said to clean the inside and see if that would help. They shampooed the carpets more than once, and told me to let the car air out and if there was still a problem to bring it back. They were very helpful.
1/28/09 I let the car air out all Tuesday but the odor was still present on Wednesday. I returned to Enterprise, they again called and spoke to New Bern, and was told to allow me to have a loaner car. I was given the phone number for a Charles Stevenson [protected]) who was over the New Bern office. I called and he was more concerned with me bringing the car back to NC than what I was going thru.
Thursday and Friday I visited with family and stayed in the bed. I was feeling the same and was concerned about my health.
1/30/09 I left and went back to Milton at which time I called Poison Control and spoke to them. By this time we had decided that the smell was Kerosene. I gave them all the symptoms I was having and they referred me to the ER. I went to Santa Rosa Medical Center ER, I had chest xray, blood work, ekg, and blood gasses drawn. The doctor who examined me stated that I had Bronchitis and Sinusitis, which could have been caused by exposure to chemicals. He ordered a shot to help me breath and gave me five Rx. He also gave me a discharge note which reads “DO NOT DRIVE THIS VEHICLE IF FUMES ARE PRESENT IT IS MEDICALLY NOT RECOMMENDED DUE TO THE SYMPTOMS PT. PRESENTS WITH.”
1/31/09 Filled the Rx and rested most of day.
2/1/09 Granddaughter’s 1
birthday party. Decided to return home early and see own MD.
2/2/09 Back to Fort Walton. Stopped at Enterprise and they brought the car around, the odor was still present. The agent said that she could not put me back in that car, and she called the agent in New Bern. I called Mr. Stevenson again, and told him I would not be driving back the car, he reflected in his voice that he was not happy, but there was nothing he could do for me.
I left the following morning and returned home on Wednesday, 2/4. On 2/5/09 my husband and I returned the car to New Bern, my husband had been in contact with Mr. Stevenson and we knew they were not going to charge us for the full amount of rental, but we felt that the service and way I was treated by New Bern that we shouldn’t be required to pay anything. We spoke to the manager of the office and he made me feel like I was the one who did the damage and he could charge me $1 a mile to pick up the car. I know that there is now way to prove that they knew about the problem, but I know they knew and just wanted the car to be rented.
I have returned to my MD and he stated that he could not determine how long it would take for the kerosene to get out of my system and I know thru research there could be long term problems down the road.
I have been in contact with Becka Chambers [protected]) and Ausie Santos. Both were very pleasant, but in the end Mr. Santos ended by making this my fault and not finding who placed the kerosene in the car and more importantly who knew about the smell before the car was rented.
I am 59 years old, I was alone on the road, and they expected me to get stranded in a town where I knew no one to take care of a problem that I did not create.
There are no words to express my feelings of betrayal from Enterprise and fear of what may come later from this incident concerning my health.
I am asking for help to clear this up and find out what really happened.
Mary Miller

I have e-mailed Mr. Taylor, Ms. Nicholson, and Ms. Martini. They have not gotten back to me as of this date. I am now in search of the list of Board members.

Rented a car from the Old City location of Enterprise Car Rental last week. The college aged man (all the employees at this location are college age) (all their friends seem to congregate there when not in classes). Did not walk around the car with me; but did advise me that I take the daily insurance and made a face when I refused. Didn't even tell me to initial to refuse (I just have rented enough cars I know to do this).

When I returned the car, they told me a rock hit my windshield and their were charging my account for the deductible. I looked there was no damage on the outside a small crack up under the tinting on the inside. Wouldn't have noticed if I tried... I disputed and they assured me $200 would be taken out and if it turned out to be previous damage then it would be credited. Well, they took out $250. I was livid and called the divisional office. Explained that he had turned in $200 to the local office and charged me for $250. Sounds like a police matter! Never even got a return call from the Divisional office... I am still so MAD!

If they do this to 10 business customers a month and get away with 8; they have made $400.00. Enterprise's handling of the windshield is one thing, but the local office stealing $50.00 and no one following up is even more wrong. I will rent from Budget and pay $1000.00 deposit before I will go back to this company. I am not finished yet!

Received a rental car from the West Islip Enterprise on Monday, Feb.8, 2009, after waiting 45 minutes. Quickly looked over car and man from rental place drove the car to my home and I drove him back. Parked car on my driveway and when I came out a little later I noticed there was a dent (8-9 inches) on passengers lower door which I missed this morning.

So I immediately drove the car back to show the man in the rental place and have him make a note of the dent I had missed on the car this morning. All of this only put 4 miles on the car.

When I went to return the car On Tuesday morning, the man came out of the rental place and checked the gas and went back in and drove me home. A few hours later I get a call from my insurance company to say that Enterprise called them and told them I was in a car accident with their car.

I was shocked!

When I called Enterprise to asked what was going on, I found out they had besides calling my insurance, had also send the car to an auto body shop, and they said I was responsible for it.

This all happened within a few hours, they are definitely pulling some kind of a Scam and I don't know what to do. They also said they didn't know what the damage on the car was it could even be totaled out.

Oh my goodness, what are they doing any help would be greatly appreciated.

Everyone beware of Enterprise Rental company in West Islip, something illegal is definitely going on there.

In late dec. After totalling our car and renting a car from enterprise, we were advised of the great cars and prices at enterprise car sales. After checking on line, we decided to go take a look. We test drove a beautiful ford explorer sport. Ran great, looked great, we loved it! It was a 2006, 52, 000 miles, and got $500.00 off blue book price. Came with warranty, covering just about everything you could imagine. Was great till about 4 weeks, when it started missing out, and engine light came on. We called them and was told even though there was a? 100 point inspection and everything passed, our problem was probably not covered. If we have to pay for the repairs, it could be $500.00, for coils, spark plugs, and /or wires. We haven't even driven 1000 miles. If it's some kind of "brain" who knows how much that will be. I called them today, and our salesman
Never did come to the phone.
I have never written a complaint before, but we paid a lot of money for this car, and I didn't expect to be crapped on! I figured the least I could do is pass it on. Thanks manager mike halford and lucius!

Enterprise charged 9 days for a 1 day rental, then posted another false charge a few months later - stay away from them!

We rented a car at the white plains, ny branch and returned it the same day. Got their computer print out receipt before we left. What was a $56. Charge came posted at over $500 on our credit card. Chris, the manager of the local branch where we rented the car promised immediate refund and a return call. He never did. Their corporate office sent our credit card company false documentation for a 9-day rental with a signature on it. We called that person who didn't return our call. Then we received a $75 charge months later on our statement.

A new manager at the local branch apologized and issued a refund for the initial overcharge and promised to investigate the $75 erroneous charge. Reached the guy at the corporate office who explained that the car was not logged in properly for the right duration of rental time. Their system still shows a 9 day rental to date. When questioned where they kept our original one day rental record, he said it's stored in a disc. The $75 might be a ticket citation for the car after we returned it.

Very disturbing business practice!

Tuesday, december 30, 2008

Enterprise rent-a-car
Mr. Rich driesbach
General manager
3100 nw 27th ave.
Miami, florida 33142

Dear mr. Rich driesbach,

God is good.

This letter is a request for a refund of $89.80 as a result of my bank account being charged $38.00 for four overdrafts as a result of enterprise rent-a-car not only overcharging by 50% for the weekend rental, but also charging a deposit of $250.00 instead of the original $100.00. *

The rental contract number was h8200v in which you should have received a forward copy by email today.in this contract or stipulation, you will see the detailed information in which the ministry agreed to and made financial arrangements based upon this contract. There were multiple things, at the last minute, in which you changed according to the report to our office representative or me. You caused stress when you announced that the rental car could not be taken to “alabama, ” in which the contract or reservation clearly shows that alabama is a location in which you service. You also refused to accept the one free weekend day coupon stating that it was a holiday; however, the coupon stated that it “may” apply including blackouts, but it didn’t say that you had to not apply this coupon.

Also, there was an upgrade in which this upgrade was not a part of our original contract information and cost this ministry additional money. Even though minimum costs were involved, every little bit of monetary savings counts because this ministry survives off of donations.

On or about august 06, 2008 an enterprise rental car official sent me a “credit card authorization form, ” as a result of a request from myself to a ms. Tennille. The address was 3100 nw 27th ave., miami, florida 33142. Beforehand a reservation was made for the exact dates of december 26, 2008 to december 29, 2008 for an economy car at the weekend discount rate.
An email was sent to confirm the date of the car rental.
A copy of the “credit card authorization form, ” was sent to the miami, florida office with a date of october 21, 2008 as the official contract date of authorization. During the time of october 21, 2008, the deposit fee was $100.00 and no indication was made that $250.00 would be required to rent the vehicle at this time.
It was understood that the deposit would be a mere $100.00 and the rental fee would be approximately $47.00. With these figures, the ministry had a total of $347.59 in the checking account to cover: 1). $100.00 deposit 2). $50.00 car rental 3). $150.00 gas for an approximately 706.1 mile trip (Roundtrip). The ministry estimated that approximately only $150.00 would be withdrawn by the enterprise rent-a-car company to cover both the deposit and the rental for 3 days. Contrarily, on december 29, 2008 a whopping $360.17 was withdrawn from the ministry checking account from your company enterprise rent-a-car. As a result of enterprise’s overdraft of the account, the account was not only placed into the red or a deficient, but also the ministry was charged 4 overdraft fees at a cost of $38.00 each for a grand total of $152.00. You were kind enough to refund $60.20 for your errors; however, there is a total of $89.80 which needs to be settled by enterprise rent-a-car. There were also an additional 3 overdraft fees coming; however, based upon my earlier arrival to the bank and taking money out of the ministry saving's account and depositing money into the checking, these 3 additional charges for overdraft were not credited to my account. When I arrived this morning to the bank, the money from enterprise rental car still was not applied to my account promptly and for whatever reason.
I am requesting that you place the settlement amount of $89.80 into the checking account of the ministry as soon as you receive this letter.
At this point in time, if you can clear this matter today, it will not be an issue and I will not have to contact corporate in order to attempt to get the deficit money and to clear the debt against the ministry.
I have already heard your argument on the issue, but I am not convinced that this debt was incurred by the ministry nor the individuals who the ministry allowed to rent the car. The issue is between the ministry and enterprise rent-a-car.
Please do not contact (Names withheld) pertaining to this matter again.
If the matter is not cleared up with this simple letter, I will contact corporate. If the matter is not cleared with corporate, I will make it my business to find the biggest search engines on the internet and share this horrible experience with the general public without any embellishments…just the truth of how my experience with enterprise was less than excellent. I will also look into small court options[...].
Thank you for your attention to this matter.
In jesus’ name,
Glynis bethel

We visited Seattle from October 8 through October 12. We rented a car from Enterprise Rent-A-Car. They said the total charges would be $211.75. We left very early on the 12th. The Enterprise office at Sea-Tac wasn't open and there was a sign instructing us to turn in the car a Comfort Inn. At this hotel, there was only a basket for turning in the keys. We put the keys in the basket and took the shuttle to go to the airport.

Enterprise is now claiming we turned in the car on October 16 and have charged us $379.82 on October 23. This is not true. We turned in the car on October 12 at 4:30 a. m.

Enterprise is simply lying and have overcharged us. Don't use this company.