Enterprise Rent-A-Car renters reviews and complaints 944
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scam and fraud!
About two years ago in May or June of '06 my automobile was stolen. My insurance company provided me with a rental car (Chevy Aveo) from Enterprise Rent-A-Car for about 30 days. Fortunately my automobile was recovered and my insurance company took care of the repairs. After my automobile had been repaired I took the rental car back to Enterprise Rent-A-Car. Upon returning the rental car we did a walk around of the rental car to make sure there were no damages. There was two Enterprise associates, my father, and I doing the walk around. One of the Enterprise associates noticed that the headlight on the driver side of the rental car was askew. The Enterprise associate then proceeded to get down on all fours and look underneath the car and behind the front bumper. The Enterprise associate then reached up in to the area and proceeded to pull out a towel that had been lodged behind the lamp apparently in an attempt to keep the lamp in place! I was completely surprised that someone had lodged a towel in there in an attempt to keep the lamp in place. The Enterprise associate then started questioning me if I had put it there or if I knew how it got there. I told him I had no idea how it got there and that I did not lodge a towel in there in an attempt to hold up the lamp or for whatever reason it was in there for. I did find it odd that the Enterprise associate seemed to find the problem rather quickly. Almost as if he knew, but I doubt it.
I denied any claim to the damages and told them I was totally unaware of any of it. They didn't care! Enterprise Rent-A-Car had the rental car repaired and when I was told that I owed 750.00 my father and I were outraged! We received an itemized report of all the repair work performed and were blown away that the whole entire bumper had to be replaced, the grill had to be replaced, the lamp had to be replaced, and even something about a new gloss finish! They want 750.00 for something I did not do! I did not, however, sign up for the insurance package and they told me that if I had signed up for that, that I wouldn't be liable for any of this. I understand this but 750.00? That's outrageous! I think they tacked on some extra repairs and thought that I'd pay for them!
So it is now almost two years later and it is now in collections. Today I received a phone call from Wakefield & Associates claiming that I have 24 hours to pay or this matter will be in the hands of the courts. They said it is my word against theirs. But I do not understand how an askew headlight amounts to 750.00 in repairs and keep in mind I didn't even do any of the damages. Why not go after the previous renter of the rental car or the one before that or every single person that rented that vehicle. There is no proof that I caused the damages to that vehicle and you know why there is no proof? Because I didn't do it!
I was almost going to pay them and get this over with but after doing some research on the internet about how horrible Enterprise Rent-A-Car is and listening to my father I believe this is a matter for the courts.
The complaint has been investigated and resolved to the customer’s satisfaction.
assessing charges without authority!
On Jan 7, 2008, at the suggestion of my insurance company (Geico) I rented a car from Enterprise car rental. I was told I could leave the car at the new car dealership when I took possession of my new car.
On Jan 15, 2008 the dealership (Scion-Marin) notified Enterprise that the car was available for pickup. The car was not picked up until the afternoon of the 17th. On the 18th of January, Enterprise removed $300.00 from my checking account without my OK or any notification, either phone, snail mail or email. I was not aware of this until Jan. 19th. Enterprise is Closed on Saturday and Sunday. There fore I was unable to contact them until Jan 21st. The Manager, Chris, informed me this was normal practice as they were unable to contact me or Geico. Further he indicated when he was notified by Geico that they would cover any additional charges, he would reverse the charges of Jan 18 and the original $100.00 deposit made on the 7th of Jan. This step was taken on January 21st. Because of the Martin Luther King Holiday, Jan 21, my bank has not received the reversal as of Jan 22nd.
I have been without funds from Jan. 18 through Jan. 22nd, so far. No Company should have the right to deduct funds from checking accounts, savings accounts or Credit cards without prior approval.
To say the least, I am very upset and will never deal with enterprise again or recommend them.
On Jan. 8, 2008 I was authorised to rent a car from Enterprise (350 Carriage Circle Hemet, Ca. 92545 tel# [protected]) branch manager Kevin Vandermeulen, while my car was being repaired from an auto accident I had in oct. 2007. From Jan. 8 thru March 31, 2008 I had the rental car. On that date (march 31 2008) Enterprise took the car from me and told me I could not have the car back. I walked til April 14th when I got my car from the auto shop. On March 17, 2008 I paid $500.00 out of my pocket to Enterprise, I paid with my ATM card. I did that so that Enterprise would not have to wait for the insurance company. By the way the insurance company name is: Sedgwick Claims Management Services, Inc. Phone no. [protected] Ext 13904 For Stephanie Natale Claims Examiner. On March 25th Enterprise could not wait for the insurance to pay so Kevin Vandermeulen decided to take $250.00 out of my account, it made me so mad that someone from a large company could do something like that I called the insurance company and they sent me a check for the amount of $751.00. In fact that was supposed to pay for the extra insurance @ $12.00 per day. Enterprise said they refunded my account with $227.77 they never did.
On June 6, 2008 Kevin Vandermeulen took it on his own with out authorization to deduct $250.00 from my account and then another $250.00 in the same day. So on that day he took out a total of $500.00 plus it cost me $33.00 each time for a total of $66.00 a total of $566.00.
No company should have the right to deduct founds from checking accounts, savings account or credit cards or ATM without prior approval.
Neal E Dietz
683 Illinois ave #D211
Beaumont, ca. 92223
[protected]
On seeing a scratch at the airport, Enterprise told me they would notify me of the cost in a couple of days and charge my card. They predicted it may be as much as $300.
That was on November 29th 2007. On that same day, they charged an additional $800 on top of the $400 damage deposit they already had.
It is now 7th March 2008 and they have still not confirmed any costs, charges or anything other than, 'We'll get back to you'.
I have confirmed the vehicle was in use two days later after coming out of the garage so by 2nd December they would have known the costs.
So I have paid interest on $1,200 while they earn interest on $1,200 of my money without any communication since December 20th.
I have regeistered 2 websites to link all the car rental complaint sites and will lead with links to all the complaints to Enterprise and any companies/media that have given them any service awards in the past. I will also be sending some detailed analysis (I'm a Fraud Investigator) of what the total gains to Enterprise would be if they made this mistake with just 0.01% of their clients. Certainly enough for a class action law suit.
Just think, they have not credited my account not it seems several others long after the contract has closed. This means one of two things, they have NO checks and balances to ensure they balance out charges with clients or they know and do not care. We are talking millions of dollars of income.
On Feb 21 my dealership gave me a rental for warrenty work. They handed me a Enterprise Rental vehcile. I did a once look over and noticed only 1 dent. The sales rep for Enterprise suggested I purchase the x tra warrenty. I stated no, becouse if I had a accident I would use my insurance company. The sales rep then replied it is people like you that wish they purchased the warrenty. I then stated to him whatever and took off. The next day when I dropped the vehicle off at the dealership I was told to leave it and then enterprise will come and pick it up. Enterprise didnt pick it up till the following day. That following day I recieved a phone call from a representative stating that there was a pen tip chip in the windshield and I needed to pay $25.00. I told them that there was no damage and that they needed to call my insurance company. 5 days later I just recieved a phone call stating that they needed to replace the whole windshield. I had it with them and told them to do something with themselves. The claim rep told me from enterprise not to worry about becouse GIECO will take care of it. This is ENTERPRISE taking advantage of myself and GIECO. I will be taking this higher and will be notifiing local newspapers and tv channels that do local investigations. this is not the last that they have heard from me. send me a email if you want to be heard. this is ridiculas and maybe I will be getting my attorney involved.
I had Enterprise charge my credit card three months after returning a car loaned through my dealership for warranty work (Ihave a loaner agreement.)
No phone call, email, or any other notification.
It has been over 30 days and I still cannot get the charge reversed even though I have a signed letter from the dealership.
Way to go Enterprise, thanks for charging my credit card for your mistake (invoice was paid by dealership for rental) and then not being in any hurry to fix the error.
I sent an email last night that i hit the mouse by mistake before i was finished. The statement i was trying to make about being a former launch commander is that the man should come before the mission. They should not try to destroy the relationships with their paying customers, and should make amends for the disrespect a customer is showen. Now how will a big corporation handle this mistake?
Had a terrible experience with Enterprise as well. In fact, I am currently being harrased by their claim's representative. I as well dropped off my rental vehicle with an auto-body and was told that Enterprise would pick it up. Later that evening, I received a phonecall stating that there were two new scratches on the car and the person was asking how I intend to pay for them. They have since turned over the 'claim" to their claims representative and I am currently dealing with some dip-stick from the office harrasing me. He has sent me an estimate for $ 450. I have contacted a lawyer and put a cleim through consumers affairs. Best of luck to us all..I am going all the way with this... court if it has to come to this. Wondering if it would help to contact a local newspaper or a news station.
scam and fraud!
It was the morning after I had been hit by an uninsured motorist who ran a red light. My car was totaled and I was really shaken up. My insurance company instructed me to get a rental car but definitely NOT get their insurance, because my own insurance was coverage enough. I clearly relayed that information to the rental car agent, which he acknowledged, and I signed for the rental car. After a number of annoyances, including limited hours of operation on weekends and unclear abbreviations and verbiage for particular charges on the rental agreement, on the 10th day I returned the car, and all was good. Except that when I was given the receipt for the total amount charged, it included rental insurance at over $200! Of course, upon closer examination of the rental agreement, I saw that I had initialed every box the agent pointed to — including the small print that states in pale gray font "Accepts DW" and "Accepts PAI." Roughly translated that means "renter pays for unnecessary and expensive insurance." I have learned a valuable lesson: read the agreement thoroughly (but have a magnifying glass handy) and have the clerk explain every single charge before you walk out the door. Looking on the bright side, I guess I should be glad they didn't have a box saying "Accepts RFBMC" — relinquishment of first-born male child.
stolen items
I took my car to the mercedes dealers in fresno to have my car serviced on monday the 10th of december 2007. That weekend I had gone christmas shopping for my nieces and nephews I had the bag in my car since I was leaving my car there I took my bag rented a car from enterprise that sits inside the mercedes dealer and placed my bag in the trunk. I then went to work forgot about the bag took the care back to mercedes because mine was ready and I forgot the bag. As soon as I remembered I called them a couple hours later and now there all just telling me "we did not see anything" in other words im out my gifts about a $200.00 value. If you cant trust them with $200.00 worth of xmas gifts at the mercedes dealers how can we trust them with our cars with thousand of dollars. I am very very mad and also sad at the fact that my family is not going to have xmas gifts. Thanks alot enterprise and mercedes in fresno
This sould be covered under your car insurance - submit a claim against them - or if you have receipts - take them to small claims court.
But man, if you can afford a Mercedes, then $200 is not what you should be spending on Christmas presents for your family...
terrible experience!
I rented a car from enterprise at 2301 W. Sample Rd. Pompano Bch, Fla.33073. On Sept. 28,2007. I returned the car back on
Oct. 1,2007. The amount for the car were $135.01. Enterprise failed to credit my account with the remaining balance of my $250.00 which they with held for the deposit. I contacted enterprise on Oct.5,2007 to see what the problems were concerning my credit. I spoke to Andy the assistant manager he inform me he were going to take of it it were never done. I spoke to John Savino the branch manager, he inform me he were going to take care of it and give me a call back. Nothing were done. I never received a call from John. Until I reported him to there corporate office. I called and complained to there customer care center [protected] nothing done. I called Jaime Pages at the corporate office to inform her of the problem she also said she were going to need a copy of my bank statement I faxed it over to her On Oct. 29,2007, never received a call back from her. I initiated all the calls concerning my money. Jaime Said she were going to speak to John. Nothing still not taken care of. John left me a message on my home phone on Dec.4, or 5th for me to call him. I called him back he pretended he had no clue as to why he needed to contact me. I began to tell him that Jaime Pages the secretary of the ceo told me that she see that the transaction were done indeed wrong. He stated he were going to contact her at get back to me, no phone call as of today from John. He totally ignored me and my situation. I left numerous messages for him to return my call he never did. I spoke to Stephanie one of the Managers and left my contact number. He never called. I called him On Dec. 5,2007 to see what the status he inform me to contact there accounted and that Jaime had no glue as to what I were speaking about. On Dec. 7, 2007, I contacted the customer care center again for the 4th time, I wanted to speak to someone on a higher level to get this resolved. I spoke to Don one of the customer care mangers he then got enterprise on the phone, we spoke to Stephanie again she informed me she gave John the message, they were going to take care of the problem on that day. Nothing has been resolved as of yet. The account after I left her a message on Friday morning De.7,2007 she called my home and left me a message while I am at work. I left my work number on numerous accounts no one would ever call they would call the home when I'm not there. I would like for someone to take care of this problem I have been battling with them Since Oct. 5,2007. All I've been getting were the run around. No one seems to care or want to conclude this matter. I would like to be credited back to my account from the remaining of my $250.00 dollars. This is why I am sending this complaint against enterprise, because they have handled my situation in a very disrespectful manner and a lack of concern, concerning a customer. I have never gone through this with enterprise before. I have been renting cars from them for a very long time. This is the first time I ever ran into this problem. This enterprise does not have a concern for there customers. I think the company needs to review who they has working for them. These people are giving enterprise a ban name as well as a ban repretation. I will never rent a car from that enterprise again.
Polly Fuentes.
to
We found 2 memory sticks from a digital camera in a car we rented from Enterprise in Anaheim, CA on Jan 3/08. I viewed them and there are photos on them. The employee at enterprise said that there was no way to track down the previous renters of the car. They suggested that we keep the cards delete and use them ourselves. Well, I don't want to delete them or throw them away. If i could find the owner i would gladly return them.
I experienced this same type of situation. I went into Mill Valley CA to renew a contract for the airport. Instead of Mill Valley renewing my contract they Mill Valley office, Wendy Kastner rewrote a new contract so her office could benefit from my rental. She then charged an extra $1, 000 fee to my credit card. To date it has been worse than a circus. They are still holding my $1, 000 and I never agreed to have my contract switched. This office is vile. I never had the experience with the airport. They never thought up bogus charges to apply to my credit card. STAY AWAY FROM THIS ENTERPRISE CAR RENTAL HERE IS THE ADDRESS 35 REED BLVD MILL VALLEY. If you see Wendy Kastner RUN
I recently rented a car from Enterprise in Augusta, Maine. I picked the car up 10/06/2008. I kept the car for a few days and returned it. I was in such a hurry I forgot my tool bag in the back. $200 worth. I called the rental place [protected] the next morning. The tools were not found and the car was in Manchester, N.H. I called Manchester and asked what the procedure was when a car was returned. The man told me that the car was completely gone over with every return - front, back and trunk. So tell me, how did the employees of this very small Augusta location fail to see my tool bag. I am mad at myself for being in such a hurry that I left my tool bag behind, but even more upset that Enterprise would employ such dishonest people. There is no way in hell that those tools were overlooked, especially if someone was doing their job. Maybe they need a better manager at this store! The man who rented me the vehicle was Alec. So beware. If you are renting a car in Augusta, go to Budget. It is conveniently located at the Augusta airport. Prices are the same.
I know for a fact that on 9-11-01, the manager of the Birmingham location DOUBLED and sometimes TRIPLED "one way" rates. There were many planes deverted to Birmingham, because of the events, the airport became packed with paniced travlers just trying to get back home. Budget took advantage of the supply and demand theroy and hit those poor scared people with unbelivably high rates. If you rented from them on this occasion- please be aware that the rate they charged you was much higher than the day before, they are CROOKS.
Glad you are honest...if you REALLY want to see a bunch of crooked car renters, rent from Buget in BirminghamAL or atlanta GA- the same crooked cuban owns both.
what you need to do is contact your credit card company and file a fraud charge against enterprise. they will investigate enterprise
unauthorized charges
Enterprise is taking advantage of the consumers. Here's our deal. Our Insurance Agency arranged with Enterprise a rental car within the price amount to be paid by the Insurance, while our vehicle was getting repaired. Enterprise requested a card for file, which I can understand. They immediately withdrew $50 twice and credited us back that same day. Okay now they have $50 from us as a "down pmt" to be returned upon return of the vehicle. The rental was picked up at the Auto Collision place where the Enterprise representative met us and others with pre-prepared paperwork. When we returned the vehicle, the auto body shop indicated we leave the vehicle there. I asked that someone inspect the vehicle. The gentleman there did the inspection. I then immediately called Enterprise and told them we dropped the car off at the body shop where they told us to leave it and the guy there did the inspection and everything looked good. I asked about getting our $50 back; he said he would be on his way to pick up the car and once he got back to their place of business he would credit us back. Well low and behold, instead of crediting us back $50 - they charged an additional $285.97 without notice! When I found this out, I immediately called... took several phone calls, nonetheless they indicated we obtained additional insurance. We never requested addtional insurance! and further more, the Insurance made the arrangements. I am fighting with them now to get our $335.97 back. Plus they didn't even notify us of the additional charge. Do they think because they have a card on file, they can charge whatever the hell they want! I think their outta be a class action lawsuit! (I will check into this, my daughter works for a good lawyer).
BTW: This would be a second bad experience we have had with Enterprise!
When you sign the rental contract, you have to initial that you either ACCEPT or DECLINE the optional coverage. Check your contract. If you initialled that you accepted the coverages, you're on the hook for it.
I agree with everything everyone i saying because i have just been scammed by enterprise today. I am very disappointed in their service. the car they gave me broke down and had to be replaced only after i lost my temper and insisted vehemently that i needed a car to move around.
Now they are trying to charge me for insurance even though this car was rented for me by the insurance company of the insured who is the other party in the accident. the accident was not my fault and i have a police report. they know this and know that the insurance of the other party had accepted liability but still went ahead to accrue insurance payments even though this was an accident case and are now insisting very very rudely that i should pay this.
i agree that there should be some class action suit so we can all be heard.
My husband was forced to stop in at a branch office last night after being told over the phone our contract was null and void because we have had our rental for over 30 days (mind you be have been paying on time for the rental the entire 30 days). We were never told we would have to rewrite the contract at the end of 30 days. Last night Enterprise charged my husband's debit card $711.11 instead of the weekly $200.00, after they TOOK $150.00 without permission on Saturday, November 29, 2008. Our bank has given us a courtesy credit of the $150.00 but where does this extortion end? We need a car until ours is repaired. Something needs to be done about Enterprise. We did contact the district manager.
Hey Mr. Idiot,
Sign a document and its legally bbinding, sorry dude, better get smart next time before you sign, [censored]!
Ms. Steward, what you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul.
I had a nightmarish experience with Enterprise. They falsly imprisoned me, and charge my ATM with outrageous, unaccountable charges. They are rude, and criminal.
One thing that you have to realize when you are renting a vehicle is that you signed a legal document and like any other company Enterprise is in the business to make money not lose money. When you have a claim through your insurance company your policy might allow 25.00 a day what ever vehicle you chose the total charges need to be under the 25.00 anything after that comes directly out of your pocket. Make sure to always ask the agent how much per day will this vehicle cost. Also make sure that you dont exceed the days that your policy allow which is usually 30 days only unless you are the claimant. I am sorry that this happened to you but if you are still having issues please call and speak to someone in the Rental Management Division (Call Back Center).
assumption of damage by consumer!
On 9/5/07, my insurance company provided me with a rental car due to my car being in an accident the day before. The rental car was given to me with less than 1/4 tank of gas. After work (a 15 mile drive), I got 10.72 gallons ($30.00) worth of gas at a gas station near where I work, so I would make it home. The car died on the way home, now they are saying it had 15 gallons of "contaminated" gas and are suing me for almost $700.00 worth of damage, when I only drove the car a total of maybe 18 miles. My position is that the 4.28 gallons of gas that was in the vehicle when I got it could have been contaminated and no one complained of bad gas at the station that I got the gas from. Enterprise is saying that "the renter is responsible for damage to the rental vehicle regardless of fault of negligence." Absolutely Ludicrous!
Mary... first of all... wow. I know some people like to complain, but I've never seen it taken to such detail...
But I digress...
While I agree that Enterprise's claim was a touch over the top, I mean, come on. It's not like Enterprise associates go into the car before you get in it and start messing things up. Obviously the first thing that Enterprise (or any rental car company, for that matter) is going to think is that you did something to mess it up. After all, you WERE the last person in the car.
Enterprise has a pretty extensive legal department, though. I'd call corporate and talk it out with them. but then, it's already been three years and I hope you've taken care of this by now.
ENTERPRISE RENT A CAR SHOULD BE PUT OUT OF BUINESS--THEY HAVE A $400 DENT SCAM ALL OVER THE USA--IT HAPPENED TO ME IN nj..LOOK AT [redacted].COM AND YOU WILL SEE ALL OF THE PEOPLE SCAMMED BY THIS COMPANY.
enterprise made me miss my flight
Enterprise Rent A Car - www.enterprise.com
After waiting with about 10 others for Enterprise to open so that we could check in our cars in order to make it to the airport, the young woman checking in my car thought that it would be nice to tell me about how she was being "punished" by being scheduled to work the early Sunday morning shift. While obviously unprofessional, her chattiness with all of the patrons held up many of us who needed to get to the airport. As a result, I missed my flight.
The complaint has been investigated and resolved to the customer’s satisfaction.
I call [censored]! If checking in a rental car made you miss your flight you would have missed it anyway. Take some personal resposibility. Don't blame others for yor own failings.
charges
I rented a car 09/04/07 and returned the same day. The only outside damage was a mark on the front. I always look in the trunk and around it. When I returned the car ; the rep comes out of his mouth : I got to take your deductible. I said you are crazy. He found a less than 2 inch crack under the town car's bumper. Mind you I had just raised my ded to 500.00 and have used them for ever with no problems. They stole my money within 1 day. I got a bill for the balance of 677.90 and a picture of a bumper that was half eaten off. I have emailed; called cust. service and they pass it on. The corporate cust service [protected]) was to have a vp call me. I got the reg. manager who sucked liked the others. I just want my money back or this gone. I told Bret at [protected] if they would keep the 500.00 and erase the balance I would never bother enterprise anymore and hope they won't bother me. His response I can't do that. My response you know who could and he said yes he does, but he doubts they will negoitate with me. What kind of business is this. I also asked did anyone talk to the rep Nick. He said no. Nick had his own agenda that morn with another (female) coworker and this is in the emails and letters I have sent and no one is? him. But you are trying to get more money from me. I am now trying to get in touch with a lawyer. Why pay for something you didn't do. How did the crack under less than 2 inches becaome an outside foot long? Thanks for being there I just needed to vent again.
I rented a car for two days (April 16-18) from Enterprise and because I'm 19 years old I was charged an underage drivers fee. The total came out to $467.00. We agreed that I would pay the $67.00 in cash, and the rest would be charged to my credit card. Before I was going to take the car out, I decided to pay for the gas in the car already so that I wouldn't have to worry about refueling it later. So, they charged $15 to my debit card. Imagine my surprise, when this morning, April 22, I wake up to find my DEBIT CARD charged for $400!
These guys are scam artists! Now I'm overdrawn and HOPING they will do the right thing and refund my money!
WHILE MY CAR WAS BEING REPAIRED..THE WARRANTY CO. ALLOWED ME 10 DAYS RENTAL AT $30.00 A DAY...I EXPLAINED THAT I DID NOT WANT TO HAVE TO PAY ANY EXTRA...GIVE ME A CAR FOR NO MORE THAN THE $30.00...THEY NEVER TOLD ME I HAD TO PAY $4.OO A DAY FOR TAXES...IF THEY HAD I WOULD HAVE TOLD THEM TO GIVE ME A CHEAPER CAR SO I WOULDN'T HAVE TO PAY ANYTHING. ALSO THE CAR THEY GAVE ME HAD NOT BEEN CLEANED...IT WAS FILTHY.
I PICKED UP THE CAR 6/9 AT 3:00 P.M ..I RETURNED THE CAR 10 DAYS LATER ON THE 19th EARLY IN THE DAY SO THERE WOULD BE NO EXTRA DAY CHARGE...NOW I GET A BILL FOR $80.64 ...I CALLED THEM AND THEY SAID I KEPT THE CAR 11 DAYS AND EXPLAINED A CALENDER DAY...WHICH I WAS NOT AWARE OF
THE GIRL SAID IT WAS ON THE CONTRACT WHICH I TOLD HER I DIDN'T READ BECAUSE I TRUSTED WHAT SHE TOLD ME.
ALSO SHE OFFERED ME A INSURANCE BY SAING IT'S ONLY $17.00 SHE NEVER SAID IT WAS PER DAY ...SHE LED ME TO BELIEVE THAT IT WAS A ONE TIME FEE...I LEFT AND THOUGHT ABOUT IT AND DECIDED TO GO BACK TO BE SURE IT WASN'T PER DAY...SHE SAID YES IT WAS PER DAY SO I SAID I DO NOT WANT IT...IT WAS TAKEN OFF THE BILL...I TOLD HER THAT SHE SHOULD MAKE IT CLEAR THAT THE INSURANCE IS PER DAY...SHE SAID SHE DID SAY PER DAY...SHE IS A LIAR..WATCH OUT FOR THEIR TRICKS...THEY TRY TO TRICK PEOPLE WITH THEIR BIG WORDS AND LEAVING OUT IMPORTANT INFORMATION SO THEY CAN COLLECT MORE MONEY.
I rented a car from Enterprise in Sacramento, CA on Arden Way b/c my car is in the shop, getting work done on it. Their driver picked me up from the body shop in a red Chevy HHR. Enterprise gave me a Chevy Cobalt, which doesn't even compare ONE BIT to my personal car. I made it clear to the lady, Rachel, that I was not going to be driving that piece of crap car around. She then turns around, and asks me to take the car for now, and bring it back at the end of the day for a larger and different vehicle. She then stated that she'd give me the red HHR that I had been picked up in, but because the car needs "maintenance" before letting it leave their shop. Less than an hour later, I get a call from Enterprise. They said the red HHR was ready for me to pick up. Thinking to myself "wow, I've worked in the car business industry before, and that was some quck maintenance!" Anyhow, the HHR was better than the Cobalt. I get there to pick up the HHR, it's a totally different rep, he takes me outside, does a quick walk around on this HHR, and I was able to point out all the dings, scuffs, and marks on the BODY of the car. I'm 4'11, therefore, I am unable to see the top of this mini SUV. The guy who does this walk around with me doesn't even bother to mention it to me either. I take this car, the next morning, I get up and go to work, I have a flat tire. I put air in it. The next day, same thing happens, and that continues on for the next 5 days that I have this piece of POOP car. I finally call them and asked them to bring a car to me, as I will be at work during their business hours. Their response "I've had two people call off today, I'm short handed bring the car elsewhere b/c :we dont have any car on our lot." (this was at 7:31 am Tuesday morning; they open at 7:30 am how can they possibly already not have any cars for me?) I let it go obviously, it's not worth my time to disagree with these low lives, who work off of commission at Enterprise Rent A Car. I brought the Red HHR to their branch in Roseville, CA, on Sunrise BLVD. I get in, there are two employees sitting there, the guy comes up to help me, while the dumb gal sits in her $7.00 office chair and talks on the company phone with her friends. The guy and I go outside, do our walk around, he thanks me for replenishing the gasoline, asks for the pink carbon copy, they provided me with a week ago. I handed that to the guy. He looks at it, takes me back inside into their dinky little office, prints up this cheapy car thing (that they use so they can mark up all the dings and track the gasoline) on a standard white 8.5x11 in paper. He walks me out the new vehicle they're about to provide me with. We walk up to a WHITE HHR. Same everything, just different colors! I can care less though, at least, I now know I will NEVER purchase a Chevy. We do the walk around, and he sends me away. As I drive away, I see the idiot gal and the guy that just help me, out on the parking lot, looking at the red HHR that I just dropped off. I stopped to let the two cross the lot to get back into their "office." They both crossed and smiled as I drop off. I go to turn on the AC, one of the vent is broken. "Whatever" is what I said. I also, let that go, although it was 100 degrees out that day. 3 days after dropping that red HHR off, I receive a letter in the mail from Enterprises' Damaage something. They stated that I had put a dent on the roof of the car. "WTF" is what I said. For one, the walk around that was done at the first Enterprise, all we looked at was the body, no one mentioned anything about the "roof" of this car! Secondly, when I went to drop off this car over at the other Enterprise, it was not EVER brought to my attention that there had been any kind of damage on this car! And 3rd, I'm 4'11! SERIOUSLY?!?! How could I have possibly even looked at the top of this poopy car and document that crap!?!?!? (well, they figured they can try and scam the short Asian girl I guess!) As of right now, I can't even stand to communicate with idiots from Enterprise anymore! Once my car comes out from the bodyshop, Enterprise will have to pick their crap ar up from that bodyshop! I called my bank today and had them cancel my car b/c of fraudulent charges from Enterprise! NEVER AGAIN WILL I RENT FROM THEM! EFF YOU ENTERPRISE!
I rent from Enterprise fairly often and have always been happy with the cars, the staff at the local Enterprise store and the pricing. I rented over the weekend of July 1st, returning it on the 5th. As always the car was marvelous, the staff friendly and helpful. I was surprised when I returned it though, to be told that my entire deposit of $300.00 had been used and I owed $24.34 more. That was unexpected, as by my calculations no more than $230 to $260 dollars should have been used. Certainly $300.00 as compared to the $167.77 that was on my confirmation of order is a big difference. Please understand that I am not disappointed with the rental and if the charges were correct I have no problem with them, but it seems odd to me.
My wife and I went to the Enterprise branch office in Athens, Ohio where the staff there were not helpful, rude and service was not good. We won't go there for the service again.
My wife and I went to the Enterprise branch office in Athens, Ohio where the staff there were not helpful, rude and service was not good. We won't go there for the service again.
1) On Sept. 13 2010, when my wife whispered with me privately in dialect, the staff was rude and said that she didn't speak the dialect but only English.
2) The staff, when returning our car, told us the company policies that were not told to us when we rent the car. But the staff said that rules are rules and she had to follow up the rules. It was like that they knew the rules, didn't tell customer when renting a car, but charged the customers using the rules when returning the car.
3) we rent the car for 2 weeks. When we returned the car at 7pm of Friday, the office was closed due to weekend and the office would be open at 8am of next Monday morning. When we returned the car, we were told that we were charged with 3 additional days' rental, because of the office closure during weekend, even when a customer returned the car during weekend by slipping the car key to the office box. That's the company's policy. -- for this policy, we didn't complain about the staff though their service was bad.
4) when we asked for talking with the manager, we were given a phone number to call. When we dialed the number, we were told that the phone number is not in use anymore.
The policy was set in such a way that no matter when a customer returns a car during weekend, the customer will be charged by 3 additional days' rental fees, even though the customer didn't drive the car at all. --- this is the Enterprise policy that exploits customer.
A piece of suggestion to other customers: if you have a choice, don't rent car from Enterprise.
Michael
It just happened to my father again. This Enterprise scam is really got on my nerves. Wishing there is some lawsuit to stop these con artists. WILL NEVER RENT A CAR WITH ENTERPRISE. Hope they will go out of business soon.
Enterprise are suckers, they have scammed me by filing a claim that I had damaged their rental car. This car was rented to me as a part of my accident rental by an Insurance company. When I returned the car, they had no employee on the premises to do the walk-around and I had to give the keys back to the receptionist. 15 days later received a call from Insurance company about the "damage". I am absolutely disgusted and will never rent a car with them again, will inform media about their illegal practice & scams. I see thousands of blogs abouth them online about $500 damage scamming.
Enterprise does a good job and provides good customer service. I have dealt with them for a long time and they are always fair.
ENTERPRISE RENT A CAR SCAM as of January 2010:
Enterprise Rent A Car---Florida has apparently entered into a secret deal with SUNPass and the Toll Road Authorities so that Enterprise can now POST CHARGE their customers for alleged Toll violations on "malfunctioning" Transponders that go through toll booths. Enterprise, which is now acting as the Gestapo Road Police, is quick and happy to charge its customers an "Administration Fee" of at least $10.00 per alleged infraction/violation. Enterprise says "we will remove the Post Charges if you can send us proof that your transponder was malfunctioning. Enterprise knows FULL WELL that this would be quite time consuming, and that 90% of the people will not spend the time for a simple $10 or $20 refund. It's a known fact that many of Florida's Toll machines continue to malfunction, as do their transponders. SO, good bye Enterprise, hello their competition ! This change in loyalty will also be directed to all of my employees as well.
I rented a truck from Enterprise in Texas it was checked out before and when I returned it we did have a flat tire. The Employee checked me in and everything was signed off as good. 3 to 4 days later I get a call from Enterprise stating that the tires were all damaged and we had to pay for all new tires around the truck. I said how can you call 3 to 4 days later after it was signed off as good and try to charge me for tires around the vehicle, he said that he could do it and sent me a bill for 526.54 to be paid by me. I am refusing to pay this bill because I did the walk around with them and they did sign off on the contract and neither the Employee or I did'nt see any damage to the tires at that point. I don't understand how they can all of a sudden deceide that the vehicle tires were all damaged when I did have a flat tire upon delivering the vehicle back to them and their Employee did look at the others and never stated to me that they were damaged while I was standing there. They did say not to worry about the flat tire that thats normal wear an tear. Does it take 3 to 4 days later to decide that they were all damaged. I thought that the whole reason that you do a walk around is for each the customer and the employee to agree to the condition of vehicle was acceptable upon the return.
fraud
I rented a car from Enterprise in Killeen, Texas because I had to make an early morning appointment on Saturday morning. The rep advised me I should get the weekend special because the office was closed on the weekends anyways. I picked up the car friday evening and on Saturday morning proceeded to go to my appointment that was 50 miles away from my home. As soon as I got on the highway the tire was flat. I called the company to get the roadside assistance but they said it would be a few hours. I was told to put the spare tire on myself if I wanted to make my appt. On Monday I brought the car back and told them about the flat tire and being late to my appt. They could care less. The rep told me the tire had sidewall damage. He told me I must have parked too close to the curb that night. The thing is is that I parked the car in a carport away from any curbs or sidewalks. Then he calls the manager. The manager gets the tire and starts poking around with his key and tells me he found a hole and that someone must have slashed the tire. Now that they are claiming the tire was slashed, they tell me I am liable for that. I told them I had my own insurance but they said it did not matter because tires and stuff must be paid out of my own pocket. I tried to ask them if they could determine if the tire was damaged the night I picked it up but they wouldn't hear a word of it. They were extremely rude and accused me left and right about damaging the tire. Now they are going to try to notify my insurance. If anything, I don't feel I should be charged for the day the tire was flat and ruined the whole reason I rented the car.
horrible customer service
I had never rented a car before and wasn't familiar with the process. I feel I was taken advantage of because of my inexperience. They didn't even walk me TO the car, much less around it to look for damage. I never signed saying I agreed to the condition of the car beforehand and now they're trying to charge me for scratches on the underside of the bumper. This never happened while I was driving, and I was the only one that drove the car. No one I have talked to will listen to my complaint. Sometimes they're even rude. They'll only say, "You have two options: 1) you can pay us now, or 2) we can send this to a collection agency". They also claimed that I WAS taken for a walk-around, which is an outright lie. No one I have dealt with has taken me seriously, but I am not letting this go. I know customer service - I've worked in the industry for years - and this is some of the worst customer service imaginable. All of their arguments are irrational and insubstantial, and they WILL NOT listen to my very legitimate and rational complaint, nor the plain fact that I never signed the portion of the contract agreeing to the condition of the car beforehand. I will never use Enterprise again.
The other thing you could do is take it up with corporate. Call the 800 number and file a complaint.
do you have your copy of the contract? they check the past 3 contracts to determine if that issue has been noted before...
overcharge on a vehicle!
Vehicle was received very dirty. State Farm paid for the car on 7-19-07 to 8-10-07 and I Shannell paid for the vehicle on 8-11-07 to 8-31-07 with money orders. I asked for a receipt twice at the office in Balto., MD on Harford Rd and was told the computer is down. I returned the vehicle on 8-31-07 and now they are trying to bill me for taxes they claim state farm did not pay and also for gas which was place in the tank according what the paper stated. I was not given my refund of $100. There has been numerous time they try to lie to me and cover up. I now personally believe the computers were working and crocket stuff was going for on there I was not given a receipt. Enterprise or its employees need to be investigated, one claim to be supervisor in particular (Priscilla).
I had reservations for a full size car,uponarrival to pick up the car,I was told all they had was a VW passat.I said I had a full size reserved.He then stated I have a buick with minor body damage in shop.He said he could get that.I agreed and he drove me to buick body shop.He went in got the keys.He showed me the minor body damage and assured me it would not affect the driving.I was running way behind so I took the car.Got home had to clean the car after it had been stores outside.Wife not happy but we left for our three day vacation.Upon returning the car we saw they charged four days.Called they assured me the refund was to be put back on card.Stiii waiting
unauthorized charges without permission!
I was sent to Enterprise rent-a-car by Future Ford of Clovis Ca. because they damage my car and they sent up the rental at no charge due to there error of damage to my car. So I went down to the car rental to get the rental on March 22, 2007 they told me that they needed my credit Card for only a preauthorize of 50.00 for gas purposes only by Enterprise rent-a-car only because the dealership will not pay for gas or tax. The only reason why I pick up the rental is because I'm disable and I needed a car for my doctor appointments and the dealership owed me this. The Ford Dealership contracts with this rental Company which was on the dated of March 22, 2007 and the Dealership ship is billed for the whole rental not customers and on contract it stated that as well and the Manager who approved this was Chris Klien of Future Ford of Clovis Ca. My credit card was on file for this contract by their request to make sure that the customer’s car came back with a full gas tank which it did and was that was verified by Assistant Manager by the name Angelo Young and his assistant Nathan of Enterprise rental Car in Fresno, Ca. Mr. young checked gas, mileage and closed my account paid in full. All I paid for was the tax which was 17.86 which was cash because I didn't want my card used at all. Then Mr. Young stated that everything cleared and they would never charge my credit card. Since check out date I have never conducted any business or authorized any charges. So on May 23, 2007 they charged my credit card without authorization or being notified of this charge which overdrawn my account over a 150.00 because this account only had very little money because I just opened it for little transactions only and I didn't use it but a few times so these charges damaged my account and so I had to closed it and all those over charges for the few charges I had done and all the overcharges fall on me behind this unauthorized charge which was not my bill to be charged for at all is killing and now I'm fighting them and hope to get a class action lawsuit against them for uncharged that in fine print stay if they want to they can charge what ever they feel fits to any of there charges made up or not and don't have to inform you any charges. Please let stop them and have some rights too and change the contract from being one sided but give us rights as consumers.
SAME thing happened to me. NEVER give enterprise a credit card for hold. If they refuse - then go elsewhere - because if they cannot get their money from the dealership for repairs or whatever they have promised, they will bill you. I was billed $196.00 because Go DODGE on arapahoe road in Centennial Colorado verbally gave promise they would pay the entire bill, "whatever it takes" because they had our Jeep in their shop over a month for repair. We believed them. almost 3 months later we get this surprise. I will fight it to the top of Chrysler Corporate, as they are the ones who also told us it would all be covered for the rental car.
I purchased a used vehicle (2005 Chevy Malibu) from Enterprise Used Car sales. The agent presented me with a 106 point inspection prior to to the sale stating that the car had not damage and was in good condition. Less than 3 weeks after my purchase, I noticed noise coming from the front drivers side and contacted Enterprise about the problem. They sent me to the local Chevy dealer who investigated the noise and I was told there is not problem with the vehicle.
The noise began to get louder, I called Enterprise again and they sent me back to the dealer who told me I needed new struts and shocks costing ($1500.00) parts and labor.
My advise to you: (1.) Do not trust an Enterprise used car sales person regarding the condition of their vehicles. Have it checked by a reliable mechanic. (2.) Buy an extended warranty from a trustworthy broker. (3.) Make sure to contact Enterprise before the end of the regular warranty if you find a warranty issued with a vehicle you purchase from them.
forced to pay extra money
I rented a car from enterprise on 5/26/07 and was returning it on 5/28/07. I was quoted a price which was reflected on my contract. When I went to return the car on 5/28/07 in the morning, they were closed. I was surprised to see the ink written sign was taped to the door. I put the keys in the drop box and left the car.
On Tues. May 29 I was told by the manager that I will be charged for an extra day because they were closed on Mon. I was never advised that they would be closed on the day I was returning the car and an extra charge would apply. The charge was not as big a deal as the misleading agenda. I will be forced to pay the extra on my credit card but I will never deal with Enterprise again. They are losing my business for approx. $20.00.
Yes! Enterprise is all about deception. State Farm/Fraud set me up with a car from Enterprise because a State Fraud customer slammed into the car I owned. I asked the Enterprise criminal for a small car, and he told me he could let me use a car about the size of a Toyota Corolla. I told him that was what I wanted. When we got to the parking lot, he walked me to a gigantic Chevrolet that resembled a van on the inside. I told him I did not want one of those, and he said in a condescending voice, "It's the only red car in the parking lot." Huh? Looking back, I think he was saying, "Enterprise can get more money from State Fraud if you drive this one." I was in a major hurry, so I took it and left.
I paid Enterprise for 5 days of their insurance because State Fraud would not pay for insurance on the Enterprise car. I flat out told the guy I wanted 5 days of insurance because I thought my own car might be fixed by then. Well, State Fraud took two weeks to tell me that my car was totalled and said I needed to return the Enterprise car once I picked up my wreck check. Enterprise called me the same day and told me I needed to go ahead and come in immediately (before getting my check) to pay for the past 13 days of insurance. What?! I asked and paid specifically for FIVE days of the insurance. I had a huge argument with that criminal and his corrupt manager about contract law, and the corrupt manager told me that a clause about continued insurance without a paper signing was in the fine print on the back of the contract. I looked for it, and he said it would be way too hard to find it right away. He started to pull the contract out of my hand with the excuse that he was going to write something on it for me. I resisted and kept reading. I could not find the clause. He pulled the contract all the way out of my hand and used his excuse again. After about 30 minutes, I decided to give them a spec of the benefit of the doubt, and we negotiated that I would pay for 6 of the 13 days. The next day, I read the entire body of fine print on the back of the contract. The clause was not there! This criminal flat out lied to me in front of a room full of his customers. I naively assumed he would not dare do that, but he did. What a low life ###!
I looked on the internet to see if anybody else has had such an experience, and I found a whole universe of information on the corruption of Enterprise. There are even websites dedicated to hatred for Enterprise's corruption. I can't believe they are still in business! Why are they?
Tell everybody you know what a scummy business Enterprise is, and tell everybody to spread the word as far as it can go. Dateline and 20/20 would love to know that the number 1 car rental business in the United States is blatantly deceptive toward its customers and that they are thieves who are no better than serial pick pockets. As far as I am concerned, Enterprise might as well be stealing stereos and televisions from people. Yes, they are on that level. The whole country needs to know this. Spread the word and tell people to keep spreading it, and flood the news organizations with what you know about that rotten company!
Enterprise Rent-A-Car - what a cluster!
Having taken my credit card as part of the "Standard Procedure" since I will be driving the vehicle... even though the insurance agency will be taking care of it... they proceeded to take $700 out of an account I told the Branch Manager in Longwood, Florida not to take out. Then she proceeded to inform me that she did not care...in either way, I am going to...
Read full review of Enterprise Rent-A-Car and 8 commentsdamage scam!
Subject: damage to car rental
Here is my account of events:
5:15 pm:
Lorena called me on my cell to let me know that she just got on the i-56 and that there was traffic so she would be late in picking me up.
6:00 pm:
I did a cursory walk around the car with lorena telling me that everything was alright. The car was parked in the compact space of “enterprise” allocated spot at “doubletree”. Car was not in a very illuminated spot. I assumed that there was no damage to the car and drove it directly home where I garage-parked it all night.
8:00 am:
Drove 165 miles to meet with pat brice (cell [protected]) for exactly 45 minutes. On way I stopped only once at 76 union gas station (i-15 and hwy 138) to fill up the gas tank. And drove off to my meeting.
10:55 am:
Arrived at the remote site where pat was working. And parked the car with passenger side adjacent to curb. Mine was the only car parked there on the road…very remote site.
11:40 am:
Drove back 165 miles non-stop to my office at 7920 miramar rd. I parked the car in one of the extra-wide parking spots immediately facing my office (I could actually see it from my window). I stayed in the office for about 80 minutes.
4:10 pm:
Drove back to double tree and parked the car in the tight spot next to the doubletree club van on my passenger side.
5:15 pm:
Dan pointed out the damage. And drove me home.
5:40 pm:
I drove in my personal vehicle back to double tree and found no damage to club van. The rental car was parked by dan directly underneath a working light pole. I went around the car and did not notice the damage even with the knowledge this time that it was there! Extremely ease to miss under the circumstances.
6:00 pm:
I drove on to my office to the same spot where I had parked the car for 80 minutes and looked with my son (each of us equipped with a flash-light) for a loose broken 2”x3” plastic piece (off the hub-cap) that ought to have been lying there had the car been during that time. We found no trace of it anywhere within 40 feet of the location. We even had the hi-beam of our vehicle shining directly on that area.
I could not possibly have hit someone else’s car while driving or else I would have definitely felt it and we would have exchanged information. With over 25 years of driving experience I could not have possibly bashed the car negotiating a curve that would have had to have a blunt hard object protruding off it!
This could not have happened in my garage.
The only 2 plausible locations where I parked 45 minutes in palmdale and 80 minutes next to my office and since the facts above suggest that did not happen, then the only remaining conclusion in my mind is that the car was actually already damaged when I picked it up and simply did not notice it.
I rented a car from Enterprise on 5/15/12 and as always walked around and looked for any damage on the car and did not see any.
I had the car for a week and when I returned the car, she (agent) said, that it had a 6" dent on the driver side door and asked me to look at it and I could not see any 6" dent.
I could see two small nickel size dimples and that was all I could see and they could have been there when I rented the car, being it depends on the sunlight and angle you are looking at the car.
I would think that if it was a 6" dent I would be able to see, but I could not and she rushed me into the office and said she would have to put my decuctable on my credit card that I used to rent the car and that she had to put it on the card before I left their office.
They added $500.00 to my card and said, if the damage is less they would refund the difference, but I kept saying I don't see a 6" dent in the door and they kept saying it was there and I would have to pay for the damage.
I felt like this is some kind of scam that Enterprise does often.
Let's just say I will not be using ENTERPRISE the next time I rent a car.
unethical business practices!
Enterprise rent-a-car, honolulu, hi charged $125 for new tire and $40 for gas.
My car was total during an accident so the insurance company arranged a rental car at enterprise. I went to the nearest enterprise and rented a 2005 dodge neon. The car obviously has a alignment problem since it always tilts to the right but I didn't have problem with that since I only drives about 10 miles a day. Couple days later I had a flat tire traveling to work, so I replaced the tire with the spare and returned the vehicle to them immediately, in a hurry I forgot to refill the gas. I told them that I would pay for the tire and gasoline. Couple days later they charged $40 for gasoline and $125 for a new tire onto my charge card and another $73.50 on pending for a reason they don't know. What kind of neon needs a $40 gasoline, and a $125 tire.
beware! charged $500 without notification!
I recently rented a vehicle from Enterprise in Cincinnati Ohio. I was informed we were the second drivers of the car which was new.
The Man renting us the car took a quick walk around the car and there was no visible damage.
I drove the car back to where we were staying and we settled in. The following morning while driving the car, I noticed a crack developing at the bottom of the windshield. There were extreme temperatures at the time and the crack seemed to grow before my eyes. At no time did anything hit the windshield (stone, rock) so I was a little weirded out by the whole thing and called the rental office right away. The woman working there said it sounded like something hit the windshield. I explained it had not while I was driving. I took the car by the office and she looked at the crack and located a tiny pin-head sized nick near the base of the windshield where the crack started. This mark would never have been noticed during a pre-rental inspection.
She stated the manager would be in touch before the end of the day. He did not contact us, so we called back and the office was closed. The next day was a Saturday and we still received no call. When we called them, they had closed. Our turn in date was Sunday so we dropped the keys in the drop box and left 2 additional urgent messages on the office voicemail stating we needed a call back immediately regarding the issue. We received no calls back. By the time we dropped off the car, the crack had reached across the entire windshield. On Tuesday, we received a call from the claims department "regarding the damage done to the vehicle". When I returned the representative's call, He was not there and did not return my call. On the following Wednesday, I checked my bank account and saw they had charged us $500. I was told when I called the branch that we needed to speak to the claims representative (pass the buck). The rep has yet to return our calls. Enterprise admits there is no way to determine the damage was done while we had the car and their employee also said that if there was a minor nick to the glass, it would only take the severe temperatures outside and the heater on the inside of the car to create conditions for this to happen in. Yet, they still, without giving us the courtesy of even a returned call, charged us $500. Bottom line - Beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
never rented from enterprise and never will!
My fiance had recently rented a car(s) from Enterprise after his car had been totalled in a car wreck. Over the course of a week he was given three cars, the first two being sold within days of being in his possession.
He was put through the inconvenience of having to return these cars asap, at their demand. However that is not the issue at hand. When Enterprise received notification that his insurance company would no longer be covering the charges for his rental they became very demanding and rude stating that they needed their car back that day. My fiance spoke with someone in their office and told them that he would make his payment at the end of the week as he needed to still keep the car for a few more days. On one particular evening I was coming home and could not even pull into my driveway because a truck was blocking it. After flashing my lights they finally moved to allow me to enter MY property only to follow me into my driveway. A gentleman by the name of Patrick had asked me several questions, then becoming rude with me when I would not give him all the personal information that needed, however I had to remind him that I was not the person renting the car and he needed to speak to him. I was very upset that someone had actually come out to my home to discuss this when it should've been taken care of during business hours anyway. To add insult to injury they ended up coming back to my home even later in the night still asking about the rental. My fiance was so upset that he just drove it back in the middle of the night, at their demand of course. I have rented cars from companies that don't have the big name as Enterprise, but I can say their service surpasses them in every way. I should not be harassed at my own home in regards to something that doesn't even concern me! If harassment is part of their policy in conducting business then I will make sure to never do business with them. He spoke with his insurance company and they are going to file a claim against Enterprise.
The complaint has been investigated and resolved to the customer’s satisfaction.
They are threatening to me also. I have paid them and someone has not recoreded it or something. I have all the information from the credit card company and they should have it also. I received another call tonight and they say they did not recieve it. I told them I would pay another $250 this Friday as I rent by the month and pay weekly. I tried to leave a message again but it seems this new manager has done away with this too. This is in southern CA in Laguna Niguel, CA and her name is Stephanie. The former manager Erica was so nice and accommondating. I have rented there for one year this week. That means I have spent about $13, 000 this year at Enterprise. I think a long term customer like me should be treated better by Enterprise. Obviously, that is not their policy. Stephanie threatened to report the car as stolen to the police when indeed I have paid. What the hell is that? I think I will go to another rental agency and maybe seek legal advise also. Anyone who has sued them, please let me know.
Thank you for "listening".
money that was taken and not refunded
My son needed a car for a while. His car was being repaired from a previous claim from our nationwide insurance company in 8/2006. The company that was supposed to fix the sunroof did not do it correctly. It has to go back and have it redone in November 2006. Nationwide insurance authorized the car rental, however when we went to pick up the rental, the manager failed to contact nationwide for their authorization number and money was taken out of my sons checking account. I need to talk to a representative from enterprise to get the refund that is due my son.
I was sent to Enterprise rent-a-car by Future Ford of Clovis Ca. because they damage my car and they sent up the rental at no charge due to there error of damage to my car. So I went down to the car rental to get the rental on March 22, 2007 they told me that they needed my credit Card for only a preauthorize of 50.00 for gas purposes only by Enterprise rent-a-car only because the dealership will not pay for gas or tax. The only reason why I pick up the rental is because I'm disable and I needed a car for my doctor appointments and the dealership owed me this. The Ford Dealership contracts with this rental Company which was on the dated of March 22, 2007 and the Dealership ship is billed for the whole rental not customers and on contract it stated that as well and the Manager who approved this was Chris Klien of Future Ford of Clovis Ca. My credit card was on file for this contract by their request to make sure that the customer’s car came back with a full gas tank which it did and was that was verified by Assistant Manager by the name Angelo Young and his assistant Nathan of Enterprise rental Car in Fresno, Ca. Mr. young checked gas, mileage and closed my account paid in full. All I paid for was the tax which was 17.86 which was cash because I didn't want my card used at all. Then Mr. Young stated that everything cleared and they would never charge my credit card. Since check out date I have never conducted any business or authorized any charges. So on May 23, 2007 they charged my credit card without authorization or being notified of this charge which overdrawn my account over a 100.00 because this account only had very little money because I just opened it for little transactions only and I didn't use it but a few times so these charges damaged my account and so I had to close it and all those over charges for the few charges I had done and all the overcharges fall on me behind this unauthorized charge which was not bill to be charged for at all.
Enterprise Rent-A-Car In-depth Review
Company Overview:
Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.
Services Offered:
Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.
Customer Experience:
The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.
Pricing and Fees:
Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.
Fleet Maintenance and Condition:
Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.
Accessibility and Convenience:
Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.
Insurance and Liability:
Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.
Corporate Social Responsibility:
Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.
Reviews and Ratings:
Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.
Comparison with Competitors:
When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.
Recommendations and Conclusion:
Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.
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Enterprise recently did the same thing with me. They gave me a upgrade when I was renting so I was happy that I got a good deal but two days into the trip, the A/C stopped working so I called them trying to exchange the car from a nearby enterprise but it was Sunday and they said that everything was closed. So we cut our trip short and started driving to an enterprise location some 150 miles away from the place we were and 20 miles later the car's engine started heating up. When I called them again, they said that I could not drive that car anymore and it needed to be towed and suddenly they were able to find an enterprise location nearby which was open on Sunday (cheats!). In any case, 2 month later, I get a mail from damage recovery unit that I needed to pay up for the damage which I had done to the car (?). They explained to me that car heating and A/C problem cannot be related (I am not an expert on cars but anyways ...) so I must have done something to damage the car. They said that there is a dent in the grille, which was already there when I had rented the car (its in the rental agreement). Its a 2200 $ bill and when I read the bill closely, I see that they have charged me for A/C repair as well. I have asked my insurance company to deal with them but it seems I will end up paying atleast a part of it even though I did not do anything. ENTERPRISE is a big rental company but I did not know that they are even bigger fraud. There are so many similar incidents on the web. I just wish that I had read these before renting it from them.
Could you please post how the court battle went so that i could use wisdom to fight these guys.
Yes Enterprise did something similar to me as well although it was a small knick in the windshield. While doing the walk around I pointed out a few "small scratches" and the Enterprise employee was like "oh no we're only looking for MAJOR damages" so I was like 'ok... no MAJOR damages on this car, and signed the rental agreement w/o their rip off insurance. When I returned the car, they charged me $50 for the chip in the windshield! And then the next week I get a letter in the mail from Enterprise Damage Recovery Unit asking for my insurance information so they can file a claim, but I already paid the local store $50 for it! Those ###s. I mean ok $50 I don't really care, I am so sorry to hear about your $750 charge. Please let us know how the court battle goes so I can reference it in future conversations with people about how they should never rent from Enterprise again.
March 24, 2009 North Bergen, New Jersey
The EXACT same thing happened when I used enterprise while my car was being repaired.
When I rented the car the agent said I would have to wait for an Oil change/ the car was glossy/wet.
When i returned the car it had a smooth layer of dust on the right passenger side door. The agent came rapidly out of the office (I thought was strange) did NOT TAKE A WALK AROUND WITH ME, and went straight for the Right passenger side of the doorl; took the tip of his finger, made a small smudge and said the car was scratched...like he KNEW EXACTLY that it was there, WITHOUT LOOKING AROUND THE CAR FOR OTHER SCRATCHES.
when he washed the car (only in that area) I could see a whitish area, he stated it was a new scratch > When I told him I didn't do it, it was there he laughed and said there was no "record" of this new scratch. I said "if it was a NEW scratch how come it was as smooth as the rest of the car, that there was no indentation; roughness, irregularities noted ?
He rubbed and area and a piece of a compounding material came off, he didn't say a word? Not only that the scratch color was a grey mix, (the car was black) . He still said he had to file an accident report..I refused to use MY insurance for this.
HE IMPLIED SINCE I DIDN'T USE THEIR INSURANCE I WOULD HAVE TO USE MINE. NO!
HOW MANY OTHER PEOPLE'S INSURANCE WERE CHARGED FOR THIS SAME .. SO CALLED SCRATCH.
I also had a problem with Enterprise Rent-a-car. In July 2008 my family and I were coming back from a vacation and had a wreck. We needed to rent a car and got a Chevy Impala with about 28000 miles. The car was very nice and glossy looking when we rented it. We drove through a rain storm all day on our way back home. The rest of the trip was uneventful and no problems. When I returned the car to a local rent-a-car the next day it was nice and sunny. Well, I noticed that the gloss was gone and when I did the walk-around right there were 2 scrapes on the right bumper near the lights. I didn't see it on the walk-around when we rented but here it was in plain day. I know we did not scrape the vehicle but it appears that we will have to pay for it since I didn't get the coverage. I know it was a chance to take but it shouldn't have been a problem since I did not scrape that car.
My advice to anyone is not to use Enterprise Rent-a-car and if you must then make sure you are covered as they(or someone) seems to be very good at hiding scrapes on these cars. By the way, the Enterprise Rent-a-car was in Mobile, Alabama. I don't know if they were responsible for hiding the scrape but you never know.