Menu
Enigma Software Group
Enigma Software Group Customer Service Phone, Email, Contacts

Enigma Software Group
reviews & complaints

www.enigmasoftware.com
www.enigmasoftware.com

Learn how the rating is calculated

1.8 64 Reviews

Enigma Software Group Complaints Summary

13 Resolved
51 Unresolved
Our verdict: When using services from Enigma Software Group with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Enigma Software Group has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Enigma Software Group. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Enigma Software Group reviews & complaints 64

Sort by:

Newest Enigma Software Group reviews & complaints

ComplaintsBoard
C
2:21 am EDT

Enigma Software Group spyhunter is BS

Thanks for wasting more of my time you #s! Download your # program an it doesn't even remove # without payin for your sorry # program anyway! How bout I send you a #in bill for wasting my time downloadin your crappy lying # false advertising wannabe software>"? Go # yourselves _ — cuz i"ll be sure to tell everybody how deceiving your company is

Read full review of Enigma Software Group and 4 comments
Hide full review
4 comments
Add a comment
J
J
Johnson Speciale
, US
Jun 28, 2016 2:11 pm EDT

"Enigma Software ###s Inc. LLC BLah Blah ARE CHILDREN, teens, and ###ic no lifer d-bags in their early 20's! ### kids that give you a virus, then charge you to get rid of it, and apparently most of the time, THEY CAN'T! lol

THEY create a virus, propagate it, then offer a generic solution that bottlenecks the search engines, and leads you to one of 20 different pages that ALL SAY THE SAME THING...

these ###s need to be SHUT DOWN! >

J
J
Johnson Speciale
, US
Jun 28, 2016 1:57 pm EDT

http://www.bbb.org/west-florida/business-reviews/computers-hardware-software-and-services/enigma-software-group-usa-in-clearwater-fl-90083408

EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Mar 25, 2011 12:20 pm EDT

Hello Ron,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

R
R
Ron Morris
Pahoa, US
Mar 19, 2009 5:35 pm EDT

Yes, definitely SpyHunter is a ripoff. Why BUY any software of this type when the best ones are free? There is always Windows Defender from Microsoft. This is free and there is NO problem with the source. Spybot Search & Destroy is even better and is also free. Use these before wasting money on fake c**p! Anyone who is charging for spyware or malware removal tools is running a scam, PERIOD, because the big guys are giving this away. Also check out Sandboxie and Sun xVM VirtualBox. These are ways to surf, and even install downloaded suspicious programs without risk. Sandboxie is free in a basic version, which is more than enough for most uses. Sun xVM VirtualBox is much harder to use because you have to install a new operating system in a virutal hard drive. However, you can use the program to run DIFFERENT opertaing sytems at the same time, like Windows and Linux, or OSX and Windows. Sun, maker of the Solaris operating system is MORE than a reliable source!

ComplaintsBoard
R
4:30 am EDT

Enigma Software Group stolen money

Took £28.56 from my bank account. I thought I was purchasing a spyware package but almost a month later they took the money and I have not received anything!

Cant remember the exact web address but it says free download of spyhunter anti virus and spyware software

Read full review of Enigma Software Group and 6 comments
Hide full review
6 comments
Add a comment
L
L
Lozza1970
, AU
Feb 08, 2012 9:26 pm EST

I have had the same trouble l downloaded it approx a year ago and received nothing. I thought that i would just wear it as a bad loss but once again a year later they have taken more money off my credit card, l have now had to cancel the credit card to stop them and have tried to contact them to let them know l now longer want to be part of there scam. Please everyone make sure you cancel the cards otherwise you may be like me and continue to see the charge occur

Z
Z
zenzoyah
nnj, GB
Nov 09, 2010 3:10 pm EST

I got in trouble the same, I paid it and I got nothing, and I found after 3 months they took my money £31 from my same detail card without approval. ! I contract a bank to cancel it! I think that i should cancel this card number otherwise they will steal my money in the furture by chance again !

I
I
India Villarreal
, US
Feb 03, 2010 7:04 pm EST

Yikes, Kate! I've heard the same complaints again and again.

If you feel like you've been wronged by Enigma Software, shoot me an email at:

IndiaJVillarreal@nym.hush.com

K
K
Kate Miller
,
Aug 08, 2008 12:19 pm EDT

I have also just discovered that Dri Spyware has taken a yearly fee from my account for $29.95 since 2006. If you call Dri.pctools and ask, a British guy will tell you to contact an 800 number and you have to dispute the claim!

V
V
vivien west
,
Jul 15, 2008 8:29 am EDT

I have just discovered that £57.22 has been taken from my account by DRI Spyware and I didnt download anything as i have protection already...my bank is looking into it. This is outrageous. So have no idea how they did it but everyone should be warned.

K
K
KANGABILL
,
Jun 24, 2008 4:15 am EDT

Yup, Spy Hunter is a gold plated scam.

Clever dickies get you infected with one of their Trojans; EAAntivirus is a favourite. It is so intrusive that it eventually grinds any PC to a halt with its incessant warnings followed with a buy me come on.

Then when you Google for an "EAAntivirus" buster guess which one gets the first nearly full page on the search; you've got it. Spy Hunter.

You shell out the money; it does its search and "destroy". ONLY when you re-boot you've still got EAAntivirus, and also guess what? Spy Hunter will now tell you that the Trojan is no longer present.

End result. Reformat C:; loose a lot of data and a day reloading XP, plus $US 29.

I've also seen some reoprts that Spy Hunter will try and get at you in the future by extracting $$$ from your bank card without your approval.

CAVEAT EMPTOR!

ComplaintsBoard
A
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Enigma Software Group - unauthorized recurring charges!

On 12 November 2007 our credit card was charged $35.69 for "SPYHUNTER [protected]". LAST year, in 2006, one of our staff DID purchase the product, order number 1758675. Their product catalog does NOT disclose any time limitation before someone presses the "Buy Now" button: http://www.enigmasoftware.com/spyhunter_more_info.php Their purchase form doe...

Read full review of Enigma Software Group and 28 comments
ComplaintsBoard
A
12:00 am EST

Enigma Software Group unauthorized charges!

I received this message from your company. I have not authorize any order from your company, neither I am interested in your product. I have been trying to get in touch with you and you don't have a phone number listed anywhere. Obviously you don't want to be contacted after you skim someone. I am in contact with my attorney and I notify my credit card for your illegal, fraudulent and unauthorized billing of my credit card.

Read full review of Enigma Software Group and 4 comments
Hide full review
4 comments
Add a comment
W
W
Water from the cliff
, US
Nov 19, 2018 6:10 pm EST

I would like to complain about the unauthorised charging of my account when you have no right.I never order nothing, I don't want your products and you charge me $39.99, so could you please give me my money back thankyou...

H
H
Hobbesone
, US
Nov 14, 2018 4:45 pm EST

I too have never heard of them until today 11/3 when I got my credit card bill. Who did they hack to get our numbers. I wonder what we all have in common?

M
M
MWW8899
, US
Nov 01, 2018 1:40 am EDT

I cancelled the renewal in 4/2015, but they still keep charge my credit card for two years. Be careful, they will steal your money by keep charge you with no end.

M
M
Merries Angelina
, US
Oct 16, 2018 3:46 am EDT

I had never buy spyhunter and there's an unauthorized charge US$39.99 on my credit card bills. I want my money back within 1 weeks. I;m blocking this [censored], I'm reporting the statement and you won't get your money FGS. Anyway I'm blocking this spyhunter [censored]

View 0 more photos
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Enigma Software Group customer service

Phone number

+1 (888) 360-0646

Website

www.enigmasoftware.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Enigma Software Group?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Enigma Software Group Customer Service. Initial Enigma Software Group complaints should be directed to their team directly. You can find contact details for Enigma Software Group above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Enigma Software Group. Discuss the issues you have had with Enigma Software Group and work with their customer service team to find a resolution.