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fuel price
Good day, on the morning of the 7th of July 2018 at exactly 08:13am I purchased some fuel at the Engen Garage in Glenhaven CNR KASSELSVLEI& PETER BARLOW ROAD GLENHAVEN BELLVILLE SOUTH 7530 and i purchased exactly 1L of LRP95 and the price is R15, 43 per litre, I was charged R15, 45 and I also purchased 1L of Diesel 50PPM and the price is R15, 33 per litre, I was charged R15, 35, I then went to the manager/supervisor/cashier to complain, he then replied by saying it's not his problem. Now really, is that the way to do it, I mean we getting robbed in broad daylight this is so unacceptable and unfair, I mean it's 2cents they pocket for every litre purchased, it may not sound like much but work it out over thousands of litres, there we go. THIS IS SO WRONG
food/kitchen staff conduct and attitude
On the early morning (around 00:30 am) of the 13th April 2017, i passed by the engen garage at Landros Mare street in Polokwane to buy food. I waited for over 2 minutes for assistance at plain sight of the cooking staff. I asked to be helped and one old lady asked me if i cannot see that she is busy cooking! Then i politely asked who is going to assist me, then she was joined by her also old colleague and they verbally abused me and told me i am supposed to realise that they are cooking the very same food i am gonna buy! I asked who their names were and all i was told was that they are tired of people who think that they know too much! I then went to the lady at the till named Kate and asked if i could speak to the manager and she told thd manager is not around. I asked who is the next in charge and was told that 'no one is in charge'. As a frequent engen customer i felt very disappointed and i promised them that i am going to complain about their untoward behaviour on customers. I have always uplifted the engen garage as the best filling station in south africa but I felt and i still feel that and there is no regress on this incident i will never use engen service in my life! I have a bussiness myself and had to give one of my clients a free service worth about R700 due to an unneccessary change of words between my secretary and my client and i fired my secretary! If an entity as big as Engen does not portray good ethical principles, their customer base will surely decline dramatically! I plead with you to discipline these inhuman cooking staff and redress me as best as possible.
petrol attendant
I went to the engen Garage on the R21 from pretoria to Kempton park. After I stopped at the fuel pump the attended that was to assist me, went to the car behind me and escorted the car to another pump. I got out of the car and told him that I was there first and he wouldn't hear it and continued to assist the other car ignoring me. The supervisor Klaas, said that the attendants name is Martin. Clearly this attended does not understand service and does not care about the brand. I will await the managers call as he was not working tonight.
bad attitude for a cashier
i went to the garage to pour petrol and when i went to go pay i was assisted by a girl called Patricia (cashier) the girl was so rude that we ended up arguing..she started swearing at me as a customer and even used words like (umsubu ka nyoko) the girl should be out of there as she doesn't know what customer service is..she unprofessional and will make the filling station lose customers..when the incident was reported to the manager he looked lost and didn't even know what to do. what is he doing there as well because he didnt even know how to handle the situation.
Machines not calibrated correctly
I filled up my car yesterday which still had a 10 liter reserve let over and it was claimed that That 62.7 liters of fuel went into my vehicle, according to the manufacturer it has a maximum capacity fuel tank of 60 liters that includes the reserve how is it possible that the car takes 62.7 liters
that the equivalent of buying a 2 liter coke and drinking 2.2 liters of it. IMPOSSIBLE Engen SKY stop on the R21(at OR thambo international is Ripping Customers off and pocketing the cash.
Careful what you say to an Engen pump attendant
This morning, I popped into the Engen, Penford, for some fuel on my way to a golf day. This is not my typical service station of choice, but I needed cash and this station had a autobank as well. I handed the keys to the attendant, asked for R400 unleaded and headed off to the autobank. Thing is, I was driving my wife's Isuzu 250D. The attendant was next to the pump when I came in, thus would have heard the diesel engine. Inside the fuel flap is clearly written 'Diesel only' and the door has a 250D LE logo. In stead of waiting for me, or even just asking me if I am numb in the head or something, he proceded to pump 28 liters of unleaded into the vehicle, just to inform me that 'you asked for unleaded but the fuel flap says diesel' when I got back. To make a long story short, this slip-up cost me over R1000. The Engen owner and manager seemed to be so concerned about the attendant's union that they refused to carry any of the cost of the fuel, emergency repairs, or new diesel. The attendant was not even called in. Good thing I did not ask for a tank of sand.
Is this Engen policy? I am not trying to shift blame totally, but some blame rests on the pump attendant here.
Bad service and terrible staff
Today i visit the Engen garage (Tahero) to get some gas. Being a hardcore supporter of the garage, I frequently use this garage to get my petrol if i have not visited another Engen garage. In the early hours of this morning i got petrol for the amount of R50.00 which was enough for a 14 tank or so! Today in between 13:00 and 14:00 i visit them to get petrol...
Read full review of Engen Petroleum and 9 commentsOverview of Engen Petroleum complaint handling
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Engen Petroleum contacts
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Engen Petroleum emails1call@engenoil.com100%Confidence score: 100%Support
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Engen Petroleum addressEngen Court, Thibault Square, corner of Riebeeck and Long Street, PO Box 35, Cape Town, 8000, South Africa
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Engen Petroleum social media
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