Endodontic & Periodontic Associates
reviews and complaints

I went to dentist called Destiny Dental in Hammond, IN., next door to where I go for physical therapy. One of my jaw tooth was giving me severe pain, along with some unbearable painful days from my recent major ALIF back surgery. So, during my dental appointment with Dr. Aatif Ansari, he told me I would need a root canal (tooth 19) and I would have to go to an Endodontic Dentist. He gave me a treatment plan of all dental care necessary from his office and also a referral for an Endodontic Dentist to do root canal. I choose Endodontic Periodontics Associates, LTD, 14640 John Humprey Drive, Orland Park, Illinois 60462, with Dr Walker. My appointment was scheduled for October 27, 2015 at 1:15pm and I talked with a person at that office at length before scheduling my appointment. I asked her, without discrediting any of the other skilled dentists, whcih would be the better dentist for root canal & also which Doctor schedule had the earliest available, because I was in some pain. Then I told her what dentist office referred me and asked how much would the procedure be because I have Anthem Blue Cross Blue Shield HIP Plus Indiana plan, which is Medicaid. I was told $550 for root canal therapy. I also asked upon arriving on my scheduled appt. 10.27.15, my procedure is $550? Again, I was told yes, and I was prepared to pay the entire bill upon completion. Person at front desk asked for my id and insurance card. She asked if I was on Medicaid and she said: "we dont bill Medicaid, so I can give you your card back, ' 'and I'll give you your license back in a minute." She continued to say she could set up a no interest payment for 3 month plan and I immediately asked again, my procedure is $550? Again, I was told yes. If I was told a higher amount than $550, (only because I had to borrow $550) I would not have scheduled the appt nor continue to have the procedure done when I arrived. I am a steadfast beliver in paying all my bills on time and pleasantly, no matter what happens (and my credit report reflects that) because I incurred them. I received a statement in the mail today from Endodontic Periodontic Associates, LTD for an amount of $946! I freaked out and immediately called office and spoke with someone name, Amanda. I told her I was told $550 and she said its probably an oversight. She'll correct it and get it sent back out. Well, Amanda called me back to tell me that I was wrong, nobody told me $550, did not want to listen to anything I said. At this time, I reached a good height of anger and strongly told her to "wait a minute" I'm the patient buying the product and I'm going to explain what I was told several times. I would not blindly schedule an appt and then go to the appt. without asking what the price is! I presented my character to her by saying "I have no reason to lie, ' 'I did not pull $550 out of a cloud, ' 'I pay all my bills on time every month, all my life!" Amanda's response was, "we dont have a reason to lie either, " as if I personally owe her something! She never took the time to research or investigate what I was saying, she said that it was the office mgr that checked me in and made appt and she did not tell me $550. At this time I am ready to go to this office, back pain and all, to confront this person face to face! Which I am still going to do. Dr Walker was fabulous, he was attentive to my delicate back pain, the cool air in the room and I've referred three people to him already because I have nothing but great things to say about his service! However, this situation of me being told $550, which is not what was mailed to me today, has me in a roar that I refuse to let fall by the waist side! I need decision makers to rectify this matter immediately and it definitely will not be with the Amanda person I spoke with today! So, to end an upsetting hour, I informed her I will be filing complaint with Attorney General, American Dental Assoc., BBB and others, bec this is outrageous! A business acumen is needed immediately!

I paid all of my MBNA account number [protected]
Name on Card Dr. Elena M Guilarte, I will like for you to send me the last statement, where it says that, you recive certain amount of money, to clear all my debt.

Please, I need this paper ASAP.

Regards

Dr. Elena M Guilarte