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4.3 700 Reviews

ProFlowers Complaints Summary

88 Resolved
126 Unresolved
Our verdict: Dealing with ProFlowers, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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D
7:48 am EDT

ProFlowers scam and cheating

Hey, I got ripped off by these people also, BUT, all you have to do is call the number, tell them you want the charges reversed {I had 3} the girl said she could do the first one as a courtesy. but not anymore. I asked to speak with a supervisor, she came back a minute later to let me know she was able to authorize taking off all 3 charges. Supposed to take 10 days, we will see. I will let you know if they don't.

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alck
Sunnyvale, US
Dec 22, 2008 3:30 pm EST

I was initially as furious with Proflowers as the rest of you were. But I think your ire has had the desired result.

As of 12/20/08, when I called their # [protected]) they professionally and courteously removed 7 months of charges (which I had stupidly overlooked). No reluctance, no sales pitch, no need for me to complain at all.

Perhaps they will improve their promotion of EasySaverRewards in the future so they don't sucker people in like the rest of us.

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V
9:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ProFlowers rip off

My wife and I were going over our credit card bill and found a charge of $14.95 being applied EVERY MONTH by this 'Encore Marketing International' in Lanham MD. I have disputed the charge to the credit card company but the number provided by Encore Marketing only gets a voicemail recording. We do not ever remember authorizing this charge and at this point urge anyone who has not done so to scan their credit card statement for anything from Encore Marketing, and tell the credit card company to remove the charge immediately. Who knows how much money we have lost? It's outrageous and we can't afford to not have this money.

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YamK34
, US
Jan 08, 2010 8:17 am EST

Has ripped me off unbeknowst to me. My company charge cards had numberous "rewards" charges that I had no knowledge of; out bookkepper had no reason to question the charges.

In one month, I had 2 @$14.95 from Sahalie and 2 @ $14.95 from Solutions. I'm just now getting the full picture, which will be a decent amount, unathorized by anyone in our business.

How do they continue to get away with this? I plan to never shop with a retailer that uses this service. If everyone would boycott these reatilers, we could perhaps shut them out of business? I think we should try.

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saviour_emi
, IN
Nov 06, 2010 10:02 pm EDT

Guys if u want ur refunds back just called the emi guys, some indian will pickup and ask him for full refunds he'll provide two first then transfer the call to some consumer guy who is also a indian, and dont give up ask for more refunds, he might offer you till a year and if u ask for more he would transfer the call to another supervisor who can give you your full refunds... during the call dont forget to threaten them with attorney, BBB, and mention that u'll take legal action on them cause thats the magic word. belive me it works 100% !..

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laney78
Petal, US
Oct 07, 2009 1:34 pm EDT

maybe you should read the fine print before you click on things when ordering on the internet or listen to the person offering you to join the clubs before you say yes to anything. I have delt with Encore Marketing for a while now and they have been nothing nice to me and their programs are GREAT! I have had a few problems but they have always done what they could to fix it and they have even refunded me my money.

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NurseMom
Clute, US
Mar 16, 2009 5:37 pm EDT

If you order from Orientaltrading.com, it will be somewhere in the fine print or something. I think maybe there is a box checked conveniently for you that you have to discover and uncheck, or they will sign you up for a trial membership for some Easy Saver Program, and that is where Encore Marketing comes in. They will do a charge for one dollar to verify your account, then 1.95 the next month, then 14.95 every month after, so look for that mysterious 1 dollar charge and call that 1800 number, and cancel the membership. Oriental trading is a good website, i thought, but they are obviously in cahoots with these scammers. Such a shame.

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UpsetInFlorida
, US
Dec 08, 2008 9:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

A lot of you are saying that you can't get through to anyone when you call the 877 numbers to cancel (877.564.8538/877.844.9554). I did a little research it turns out that they're owned/operated by a company called Encore Marketing International.

So... let's CALL THEM and tell them how big of ### they are for perpetuating these frauds/scams... below is a list of employees and the main number to Encore; if you call a receptionist will put you through to them... CALL THEM NOW IF YOU'RE FURIOUS ABOUT THEM STEALING FROM YOU:

http://www.boriskan.com

4501 Forbes Blvd
Lanham, MD 20706
Phone: [protected]***
Business Development: contactus@encoremarketing.com

Stanley Plotnick — Chief Executive Officer
Steve Klein — President
Kimberli Files — Chief Operating Officer
David Gallimore — Executive Vice President, Sales & Marketing
Michael Dubrow — Executive Vice President, Partnership Development
Sondra Diggs — Chief Financial OfficerSondra Diggs — Chief Financial Officer

---------

This is the contact information of the CEO of Encore Marketing who's behind American Leisure and EZ Saver Scams... contact him to let him know how you feel about him cheating you and stealing your money:

Chief Executive Officer
Stanley Plotnik

+1.301.459.8020
splotnick@encoremarketing.com

Encore Marketing 4501 Forbes Blvd
Lanham, MD 20706
USA

ComplaintsBoard
V
7:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ProFlowers buyers beware

Used proflowers for years. Got a coupon offer for fifteen dollars which I used...1st mistake. By doing so you are enrolling in a program called Easy Saver. They will bill your credit card $14.95 every month. I couldn’t figure out who was billing till I did some research. I’m calling up to cancel tomorrow... According to Easy Saver website you have to call [protected] to cancel. I am also NEVER ordering from Pro flowers again... Pro flowers will also recieve a nice little message from me.Buyers please beware of this SCAM.Check other gripes about same problem.

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C
10:35 pm EDT

ProFlowers fraud

When ordering flowers through Proflowers.com there was a box that stated the order qualified for FREE SHIPPING. When you click on the continue button it takes you to a page to sign-up for Easy Saver Rewards, even IF you do NOT sign-up, Easy Saver Rewards starts billing you $14.95/month for Membership Services.

I immediately escaped back to the Proflowers site and completed my order, and made sure that I was being charged for shipping to verify that I had NOT inadvertently accepted FREE SHIPPING.

IF they actually believed I had ACCEPTED a Membership, they should have provided FREE SHIPPING, but they didn't.

I think a Class Action Lawsuit should be filed.

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opinionated87
San Diego, US
Apr 18, 2010 10:16 pm EDT

Ok, so I see all of you are complaining about the Easy Saver rewards. As someone who knows about this stuff, you have to enter your information in the computer a l0ng with your credit card number to sign up for this. So instead of blaming proflowers admit your mistake, they are more than happy to refund you if you in fact did not want to be part of this program. It is not a scam, easy saver works with other companies too, and there is a pop up right after an order or links about free shipping and what not. But if you read the terms and conditions then you all would know that it was indeed your fault not the fault of proflowers. Proflowers doesn't have n e thing to do with the easy saver rewards, they don't have n e thing to do with how it's advertised, it takes you to a completely different webpage when you click on it, and Easy Saver is merely just offering free shipping with proflowers if you sign up for their program. So stop ### and realize it's the fault of either easy saver or you. Unless all you ppl just want money because you CLAIM you have been scammed.

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EEE123
, US
Mar 27, 2010 6:07 pm EDT

this is absolute ###. Ive been getting charged for 6 months... absolute ### scam.

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Michelle
Denham Springs, US
Jun 08, 2009 11:51 am EDT

It is a scam and i have just now (06/2009) noticed the $14.95 charge and have now discovered it has been happening since 12/2007! I obviously today do not remember the links I did or did not click or the supposed "welcome email" that was sent to me after my purchase. I called the 1800 number and the operator said I signed up for a 30 day free trial for a discount on my next purchase but the "membership" continued if I did not CALL to cancel it. I have had the same email since then and have not received any continuous emails or anything that would allow me to unsubscribe. The terms were extremely sneaky considering I was under the impression I would receive $15 off my next purchase, not be charged $15 a month until I CALLED to cancel. The rep refunded the last 2 months but does nothing for the $300 over the last 19 months. As for Bob421, i order off the internet all the time and have sent flowers through other companies and have never encountered anything like this. It is a scam and I do agree with peepaw in that you must work for the company! If you dont and did in fact try to order and saw the "membership" we are all talking about you would of course find it, but for those who are not intentionally looking for it I highly doubt it would be as obvious as you claim it to be.

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Peepaw
Rochester, US
May 06, 2009 1:32 pm EDT

Bob421, you are wrong and obviously work for the company since you have copied and pasted the same response all over the internet.
Proflowers is part of this scam, how else did Easysaver get my Paypal info? When I went into my PayPal to see who had privey to recurring charges on my account, it wasn't Easysaver... it was Proflowers! Explain that to me.
Also I never got any email from Easysaver with an account number so I can cancel my "membership". You call the 800 number and need this account number to talk to someone, yet it doesn't exist.
Some fair business practice you got there, huh Bobbo?

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edmund
MN, US
Apr 14, 2009 2:14 am EDT

Scammed as well. I do tens of thousands of dollars each year in business over the internet with many different vendors. Proflowers is the only company with which I have had this lousy experience. I had canceled out of the $15 coupon when I realized what it was, and still I get covertly signed up for Easy Saver. Not cool. Yes, maybe there was some warning somewhere regarding this, but it is still a sneaky business practice, and is in my opinion, unethical. To Proflowers: You turned what was the pleasant experience of buying my wife flowers for valentines day, into a sour transaction. Do not ever expect my business in the future.

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AlbertTX
Dallas, US
Apr 12, 2009 12:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

same experience with this proflowers site firs i was charged with $90.00 for nothing and $14.95 each month.

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Masters50
Shoreline, US
Mar 14, 2009 7:41 pm EDT

I was also ripped off after ordering flowers through Proflowers by "somehow" becoming a member of easysaverrewards.com. Funny bob421 how it is "impossible to get accidentally signed up when so many are reporting just that. What kind of "investigation" did you actually do? It's your lack of acknwledgement that there is actually a problem here that is so disconcerting. A legitimate business would put safeguards in place to keep anything like this from happening in the first place. I order online all the time and the truly legitimate business's out there do just that.

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bob421
San Diego, US
Mar 04, 2009 2:07 pm EST

The characterization of your experience as a "rip off" could not be further from the truth. I have investigated your claims and actually ordered flowers from ProFlowers. It is impossible to get "accidentally" signed up for Easy Saver Rewards. In order for you to get signed up, you have to (voluntarily) click on the link, enter your email address and zip code. The terms and conditions are extremely clear and easy to understand...that is, if you can read. It's a pity that you blame your lack of ability (or desire) to read on someone else and then further slander a legitimate business for it. Take responsibility for your own choices!

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Craig
,
Nov 19, 2008 7:02 pm EST

I too was ripped off by Proflowers. I have been charged $14.95 for the last 9 months. I know I was stupid not to check the charges on my credit card. My cheap flowers have cost me $135.00

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Lou Ann Langston
,
Sep 26, 2008 11:10 pm EDT

I am so happy that I found this site. I too have been charge $14.95 per month after ordering flowers from PROflowers for my mom in May. I'm furious. I'm calling the number on Monday. I can't believe this company.

ComplaintsBoard
M
6:40 pm EDT

ProFlowers www.easysaverrewards.com

They got me too. Bought some flowers on ProFlowers.com, after checkout I got a pop up, from Easy Saver thanking me for activating my Free 30 day trial. I will be calling these a-holes during business hours, wish me luck.
Mike in TX

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Claudio fam.
Watertown, US
Jul 03, 2010 7:36 am EDT

They charge me yesterday 14.95

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H60Pete
Marlboro, US
Sep 24, 2009 2:10 am EDT

Bingo, got me too. When I realized it was happening I backed out and never completed the transaction. Free shipping my butt. Charged by these guys and still billed for (FREE SHIPPING).

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rrcwu
Houston, US
Jul 03, 2009 12:51 pm EDT

I will definitely be calling them on monday, 7/6/09 because I just discovered an unathorized charge on my account today. I checked back on some previous bank statements and sure enough they have been charging me since mother's day when I ordered flowers from them.

I will express my disgust of their unethical, business practice; continue to put the word out on the internet, facebook, and twitter for people not to buy from them; report them to the BBB, call our local TV news station and have them investigate and run a story on them for defrauding every day working people, taking advantage of our gifts of kindness.

I'll bust their a** they'll think twice before they charge my account again...

I'll let you know the results in about a week or so.

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joan knowles
,
Sep 25, 2008 8:32 am EDT

In the future, I wont be ordering flowers from Pro flowers . I was able to cancel the EasySaver account after I notice they took out $1.95 for the trial membership and would then continue each month. I've been scammed once before with another product and yes, it's difficult to stop them.

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alma castaneda
,
Sep 02, 2008 9:08 am EDT

Yes, these miscreants have been defrauding my bank account since Mother's Day all because I ordered fruit from CHERRY MOON FARMS for mom. If you are reading this do not do business with them. I am disgusted. I contacted them to get a refund and they said they would credit me 2 months however after reading this blog I can tell it will likely be difficult to get them to stop. I hate this!

ComplaintsBoard
M
4:24 pm EDT

ProFlowers marketing scam

I ordered flowers online through Proflowers and then was somehow signed up for some kind of membership on a "free trial" basis and then charged $14.95 every month thereafter by Encore Marketing. I don't remember checking that box and perhaps it was "conveniently" already checked for me and I never unchecked it. I never wanted to be part of their discounts, coupons or special deals.

I called the phone number provided immediately after seeing the charge and discontinued my membership. They didnt reimburse my charge though. My husband was upset and he called our credit card company. They removed the charges and credited our account. This is a total scam and it makes me mad that people get charged for stuff they don't even know about or want. In my opinion it's stealing.

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mary pemberton
, US
Aug 12, 2016 3:56 am EDT

I went to this music site on the web, but I didn't order anything. Now Encore Marketing is taking money out of my account. I don't have any idea how they got my bank account number. I want a refund and I want these people turned in to the BBB. I guess I will have to close my bank account and get a new debit card before they take to much money out of my account. Please tell me what to do. Thank you.

Mary Pemberton

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pharvey
, US
Mar 01, 2011 10:28 am EST

Please cancel me from encore marketing, did not agree to this in the fist place. my email is pharvey3@roadrunner.com

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saviour_emi
, IN
Nov 06, 2010 10:00 pm EDT

Guys if u want ur refunds back just called the emi guys, some indian will pickup and ask him for full refunds he'll provide two first then transfer the call to some consumer guy who is also a indian, and dont give up ask for more refunds, he might offer you till a year and if u ask for more he would transfer the call to another supervisor who can give you your full refunds... during the call dont forget to threaten them with attorney, BBB, and mention that u'll take legal action on them cause thats the magic word. belive me it works 100% !..

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Oan
Warren, US
Jul 17, 2009 6:59 pm EDT

My Letter to my employer after attending an Encore Training

"I am writing to respond to the Encore training that you had us attend. During this training we were told we didn't need to know everything about this program, that we should encourage impulse shopping, that the customer didn't need to hear specifics of this program and to not volunteer any information that isn't scripted or asked for.
When asked about the specific details about the Encore program the response was that we did not need to know them. They stated that there is a three-week training that their customer service attends and as such, there was no need for us to be concerned with the details and this was for our benefit. This says, "We don't want you to know what is going on."
Being fiscally responsible includes not impulse shopping, living within your means, and staying within a budget. When we encourage impulse shopping and pressing customers to spend more than they planned, we are telling our customers: "We don't care about you. Just give us your money."
They mentioned that we should not offer any information that we may have to the customer unless they specifically ask for it. If their product is worth buying then why withhold the information? This says, "We don't want you to make an informed decision."
The reason this is so disturbing is that this business practice is the model that has caused the recession. The model is to withhold specific information that would enable the consumer make an informed decision and then to encourage them to spend beyond their means causing them to no longer be able to afford their life style even as we continue to encourage them to spend more and more.
These are not the statements and actions of a trust worthy Corporation, which is why they probably only rate a C from the Better Business Bureau (my employer rates an A+)."

They do not appear to be trust worthy at all. When we had questions about their program they wouldn't answer the questions, or they would belittle and attempt to humiliate anyone that had a disenting opinion.

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paul grenier
Vero Beach, US
Jul 12, 2009 1:28 am EDT

unscribe me no charges from bank unscribeme from encoremarketing american leisure please help me my id paulclassa@gmail.com password 32963 paul grenier [protected] email paulclassa@gmail.com 924 pirate cove lane vero beach fl 32963

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paul grenier
Vero Beach, US
Jul 12, 2009 1:21 am EDT

unscribe me no charges from my account i dont want american leisure idont want to jointhem or encoremarketing my id paulclassa@gmail.com password32963 my name is paul grenier 924 pirate cove lane vero beach fl [protected] please help me email me back paulclassa@gmail.com

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UpsetInFlorida
, US
Dec 08, 2008 9:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

A lot of you are saying that you can't get through to anyone when you call the 877 numbers to cancel (877.564.8538/877.844.9554). I did a little research it turns out that they're owned/operated by a company called Encore Marketing International.

So... let's CALL THEM and tell them how big of ### they are for perpetuating these frauds/scams... below is a list of employees and the main number to Encore; if you call a receptionist will put you through to them... CALL THEM NOW IF YOU'RE FURIOUS ABOUT THEM STEALING FROM YOU:

http://www.boriskan.com

4501 Forbes Blvd
Lanham, MD 20706
Phone: [protected]***
Business Development: contactus@encoremarketing.com

Stanley Plotnick — Chief Executive Officer
Steve Klein — President
Kimberli Files — Chief Operating Officer
David Gallimore — Executive Vice President, Sales & Marketing
Michael Dubrow — Executive Vice President, Partnership Development
Sondra Diggs — Chief Financial OfficerSondra Diggs — Chief Financial Officer

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This is the contact information of the CEO of Encore Marketing who's behind American Leisure and EZ Saver Scams... contact him to let him know how you feel about him cheating you and stealing your money:

Chief Executive Officer
Stanley Plotnik

+1.301.459.8020
splotnick@encoremarketing.com

Encore Marketing 4501 Forbes Blvd
Lanham, MD 20706
USA

ComplaintsBoard
V
6:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ProFlowers rip off

Two months ago I ordered flowers for my mother through ProFlower to be delivered in another state.

The bill was unexpectedly higher than anticipated or was stated by the ProFlowers sales representative because of additional "fuel fees."

Then, for the past two months, I have been billed $14.95 on my credit card for an Easy Saver service that I know nothing about nor authorized.

I am contacting the Better Business Bureau and the Attorney General for a fraud scam and working toward getting a full refund.

I highly recommend anyone against using ProFlowers for their "services." It is a rip-off!

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NoSpam
Pompano Beach, US
Nov 20, 2008 5:52 pm EST

I was also ripped off by their "easy saver" scam. They trick you into entering your email address and zip code in a POPUP window when you place your order. The POPUP window claims to give you a coupon for the next order and says NOTHING about automatically signing you up for a $15 monthly rippoff.

If this is not outright fraud, I don't know what is. Their customer service person on the phone said they would refund my money but I am going to call our credit card company tomorrow and do a chargeback on them anyway to make sure it costs them money in the long run.

DON'T BUY ANYTHING FROM PROFLOWERS.COM

RIP OFF, RIP OFF, RIP OFF!

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Margo
,
Aug 05, 2008 3:28 pm EDT

When my husband sent me a huge bouquet of orchids for my birthday in April, I was pleased. Why would you allow Easy Saver to rip us off for $14.99 every month since our last order with Pro Flowers. We have used Pro Flower about 6 times and have been well satisfied with our purchases. We will NEVER use Pro Flowers again and I will do my best to tell everyone what a terrible company Pro Flower is by allowing such a scam to be perpetrated on loyal customers. I emailed ProFlowers and got a stupid reply from Kit Medina that read, " In order to enroll and receive the coupon, you must enter your email address and zip code which is the acceptance of the terms and conditions of the program." What a rip off.

ComplaintsBoard
K
11:27 am EDT

ProFlowers charging my credit card without my authorization

purchased flowers from ProFlowers on line and they offer free shipping. When I did that free shipping.com charged $1.95 on my credit card(without my authorization) Have spoken to them and they are supposed to credit my account. However I went on today and found $1.00 each posted for insiders club and encore market. This is some gimmick they use. I want to be sure that my account is credited. My credit card was supposed to be use for my flowers I ordered only.

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Update by Kitty
Jul 19, 2008 11:31 am EDT

purchased flowers from ProFlowers on line and they offer free shipping. When I did that free shipping.com charged $1.95 on my credit card(without my authorization) Have spoken to them and they are supposed to credit my account. However I went on today and found $1.00 each posted for insiders club and encore market. This is some gimmick they use. I want to be sure that my account is credited. My credit card was supposed to be use for my flowers I ordered only.

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Sasha2010
New York Mills, US
May 23, 2010 6:51 pm EDT

ENCORE MKTG [protected]
Automatic cancellation. We'll see if it works..

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vgonz316
Las Vegas, US
May 23, 2010 1:01 am EDT

I am in the same situation...they continue to charge me $14.95 monthly for the membership? There's no way to get ahold of them and they can't be contacted. I've called the number 3 times...what next? Its so frustrating...any suggestions?

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raymond gao
Ventnor City, US
May 15, 2010 3:42 pm EDT

encore marketing cann't charge it wiyhout my authorized.that is robbery..

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jbritter
Novi, US
Mar 26, 2010 11:31 am EDT

"I just noticed the same charges on my account. I called the [protected] number and got through to someone immediately. They cancelled my account and reversed the charges...hopefully!"

Same here. They initially offered to remove 5 months worth, so I asked how long I've had the service. They said 9. Then cancel all 9 months I said. She did without hesitation. Supposed to be getting the refund within 1-2 billing cycles...something tells me I may be calling back, but we'll see!

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Edmo1282
, US
Jan 15, 2010 9:23 am EST

I just noticed the same charges on my account. I called the [protected] number and got through to someone immediately. They cancelled my account and reversed the charges...hopefully!

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cvmc67
, SG
Dec 10, 2009 8:22 pm EST

I had the same problem. I bought something at www.redenvelope.com and they (actually RedEnvelope Rewards) offered a $15 coupon for my next purchase. The tricky part is that RedEnvelope Rewards' URL is www.redenveloperewards.com (similar enough to make me believe this is the same company) and seems to be managed by Encore Marketing. I cannot recall any notice of the monthly $1.95 fees.

My CC company sorted the $1.95. I will boycott companies - such as www.redenvelope.com - that affiliate themselves with Encore Marketing and their dubious business practice. I feel that www.redenvelope.com breached my privacy by passing my personal details – including my cc-details – to a 3rd party.

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binyuevil
, CN
Nov 22, 2009 9:22 am EST

what the hell is the Encore Marketing doing? I got charged $14.95 every month and $1.95 at the beginning.

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bjjjjdeam
Reading, US
Sep 30, 2009 7:00 pm EDT

yes i ordered from haband a pair of shoes. 15% off. got charged $1.95. same thing happened a year ago, but that was $14.95. i got them removed but this is ridiculous. there is no mention of that. they offer you A discount and then charge you for it?same company haband. do they think you won't notice? bs dispute those charges put them out.
no disclosure at all

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Elsa Cortes
, CO
Sep 30, 2009 8:54 am EDT

My American Expr Card has been charged since July 2008 with an unauthorized amount of US14.95 after a purchase to Proflowers. I reported the case to my bank and they are carrying an investigation. I live in Colombia, South America, and as I can see several clients have been robbed in the same way! What can we do to reclaim our money back and to prevent the issue in the future? elsa.rodriguez50@gmail.com

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Carol
Huntsville, US
Feb 14, 2009 5:31 pm EST

Same thing happened to me. I ordered Pro-flowers at Christmas. Now two months later, Encore Marketing starts billing my credit card. I am disputing the charge and will call these jerks on Monday! Don't order from pro-flowers anymore!

ComplaintsBoard
W
4:31 pm EDT

ProFlowers taking extra cash out of my acct

For mothers day I sent flowers using them and at the end they asked me nicely if I wanted 15 bucks off my next purchase. I said why not and entered my email. Well that gave them permission (in very fine writing)to take out 24.95 bucks that month and 14.95 every month until I call the Encore Marketing group and cancel it. I just noticed it... So the 2 dozen roses cost me like 150 bucks in total

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Specialsis
Tucson, US
Apr 09, 2009 3:20 pm EDT

It appears to me that anyone looking at the number of complaints against Pro Flowers and their partner groups would get at least a HINT that there is something wrong with the way this "special" is offered.

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UpsetInFlorida
, US
Dec 08, 2008 9:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

The above post from ProFlowers is just a lie and a part of the scam!

A lot of you are saying that you can't get through to anyone when you call the 877 numbers to cancel (877.564.8538/877.844.9554). I did a little research it turns out that these companies are owned/operated by a company called Encore Marketing International.

So... let's CALL THEM and tell them how big of ### they are for perpetuating these frauds/scams... below is a list of employees and the main number to Encore; if you call a receptionist will put you through to them... CALL THEM NOW IF YOU'RE FURIOUS ABOUT THEM STEALING FROM YOU:

http://www.boriskan.com

4501 Forbes Blvd
Lanham, MD 20706
Phone: [protected]***
Business Development: contactus@encoremarketing.com

Stanley Plotnick — Chief Executive Officer
Steve Klein — President
Kimberli Files — Chief Operating Officer
David Gallimore — Executive Vice President, Sales & Marketing
Michael Dubrow — Executive Vice President, Partnership Development
Sondra Diggs — Chief Financial OfficerSondra Diggs — Chief Financial Officer

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This is the contact information of the CEO of Encore Marketing who's behind American Leisure and EZ Saver Scams... contact him to let him know how you feel about him cheating you and stealing your money:

Chief Executive Officer
Stanley Plotnik

+1.301.459.8020
splotnick@encoremarketing.com

Encore Marketing 4501 Forbes Blvd
Lanham, MD 20706
USA

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Margaret
,
Jul 10, 2008 7:36 am EDT

Hi,
I'm an employee of ProFlowers and I saw your post. As an employee of ProFlowers, I thought I would take the opportunity to try to clarify our Easy Saver program and the enrollment process.

After you make a purchase on our site, we offered you the opportunity to sign up with Easy Saver Rewards, a partner program which offers our customers a multitude of discounts and services. As an incentive to try the program, we offer customers a $15 gift code which can be used on our site.

In order to sign up for the program and receive the coupon, the customer needs to enter their email address and zip code to confirm their acceptance of the terms and conditions. Within the terms directly to the left of the "accept" button are clearly stated, both the enrollment process and the charge of the program. We always encourage our customers to provide feedback on making this process clearer as our goals are not to have customers entered in a program that they do not wish to be in. Cancelling is very simple; customers can call [protected] if they no longer wish to be part of the service.

This is not intended to be "in fine writing" or anything like that. It's simply an incentive to try out a discount program that we think our customers will find valuable.

It's clear by the tone of this post that you did not intend to enroll in this program. I would love to help you find a resolution which would lead you to be fully satisfied. Please contact me at MKlimen@proflowers.com.

ProFlowers takes our customers and their concerns very seriously. We hope that customers reading this email will understand that we are not acting in a malicious manner in which these posts reflect.

Thank you.

Margaret Klimen
ProFlowers

ComplaintsBoard
B
10:19 am EDT

ProFlowers deceptive marketing

I ordered flowers through Pro Flowers and at the end of the order form you could input your e-mail for a 30 day free trial for discount on services. I did so and when I didn't call back to cancel, they automatically billed my credit card for monthly charges of $14.95/month. I think that this is a very sneaky way for a company to make money and I will certainly think twice about using Pro Flowers again.

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Leslie
,
Dec 04, 2008 4:20 pm EST

My husband used our ATM card to order flowers from Pro Flowers back in May. At the end of the confirmation, a message asked if he wanted to get info about discounts on air fare, theatre, etc. Nothing was mentioned about any monthly fee. He said yes. Well, it turns out we were enrolled in a monthly "club" and that we have been having deductions of $14.95 each month for "Super Savers club." My husband never would have answered yes if he was told we would be paying monthly fees. We have never received any info about special fares, etc., either. I was behind in balancing the checkbook so I didn't notice until now (Dec. 3). The charge listed a phone number of [protected], which is the number for Encore Marketing, which apparetly is the mastermind behind this scheme. I called Enclore and they cancelled our "'membership." But meanwhile we've lost $14. 95 a month for several moths. In some months they deducted the charge twice in the same month. This company is not on the up-and-up.

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outraged comsumer
, US
Jan 26, 2010 5:37 pm EST

They got me too. I was reviewing my statement, and there were charges for $14.95 that appeared every month since march of 2009. it appeared as "EZsaver" apparently they use a negative form of marketing that you have to opt out in order to not be charged. This is clearly deceptive marketing. If you can't make money in business by being ethical, than you shouldn't be in business. This is a legal way of robbery. I want my money back, and I plan to pursue it 'till I do.
Wanna hear the kicker? They bill every month, minus two or three days, so that they can bill you 14 times in one year. nice little trick. These people are con artists, not businessmen.

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Michele Secondine
Saint Louis, US
Apr 28, 2009 10:17 am EDT

I recently bought hydroxy face lift creams from hydroxy I thought. 2 weeks after using it I called and complained of a rash and that I wasnt interested in their product any longer. I was told by Rashay to try the product a different way, which only made things worse. Now I find out that 2 other co. have my debit card # saying I agreed to join their membership[American Lesure], [Easy

Please dont ever order hydroxy products, they give your credit card # to others American Lesure, Easy Saver charged me 33.00 plus I owe 60.00 in overdraft fees that they refuse to pay. Joe 4502 very unprofessional unsatisfied, Michele Secondine

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inoneday
, US
Mar 19, 2009 3:49 pm EDT

called pro flowers as i got charged 14.95 just today..

gave me the number to the company under the umbrella of encore
[protected]
ill lend them a couple pieces of mind

also i listen to AM 740 and im sure they would LOVE to hear about this scam going on..

How much you want to bet that proflowers is making a nice profit everytime this happens?

-concerned and pissed

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UpsetInFlorida
, US
Dec 08, 2008 9:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

A lot of you are saying that you can't get through to anyone when you call the 877 numbers to cancel (877.564.8538/877.844.9554). I did a little research it turns out that they're owned/operated by a company called Encore Marketing International.

So... let's CALL THEM and tell them how big of ### they are for perpetuating these frauds/scams... below is a list of employees and the main number to Encore; if you call a receptionist will put you through to them... CALL THEM NOW IF YOU'RE FURIOUS ABOUT THEM STEALING FROM YOU:

http://www.boriskan.com

4501 Forbes Blvd
Lanham, MD 20706
Phone: [protected]***
Business Development: contactus@encoremarketing.com

Stanley Plotnick — Chief Executive Officer
Steve Klein — President
Kimberli Files — Chief Operating Officer
David Gallimore — Executive Vice President, Sales & Marketing
Michael Dubrow — Executive Vice President, Partnership Development
Sondra Diggs — Chief Financial OfficerSondra Diggs — Chief Financial Officer

---------

This is the contact information of the CEO of Encore Marketing who's behind American Leisure and EZ Saver Scams... contact him to let him know how you feel about him cheating you and stealing your money:

Chief Executive Officer
Stanley Plotnik

+1.301.459.8020
splotnick@encoremarketing.com

Encore Marketing 4501 Forbes Blvd
Lanham, MD 20706
USA

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Lucia Oxendale
,
Sep 26, 2008 12:26 pm EDT

Be aware that ordering clothing from Blair results in the same scam. And the clothes are of very cheap quality, including their more expensive items.

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John Morgan
,
Aug 18, 2008 4:40 pm EDT

Same thing happened to me.

I bought some flowers at ProFlowers.com and I was charged $14.95 a month by a company named Encore Marketing International.

The flowers weren't even nice. They looked great on the website, but when they arrived we had to throw them away since they were already badly wilted.

I wonder if ProFlowers.com is even in the business of selling flowers or just in the business of screwing over their customers with this Encore Marketing International business.

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Robert Wegner
,
Jul 29, 2008 3:07 pm EDT

I ordered flowers through Pro Flowers and, they automatically billed my credit card for monthly charges of $14.95/month. I do not know why, asI did not sign up or anything.I think that this is an illegal way for a company to make money and I will not use Pro Flowers again.

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1:12 pm EDT
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ProFlowers add on charges

I ordered a bouquet for my Mother, who is in a nursing home in another state. Since that time, other companies somehow affiliated with the ProFlowers.com website have been adding charges onto the same credit card I used for the flowers. Also, I have been flooded with spam email. While ProFlowers has removed the charges, the other companies keep adding charges, and sending span. It was a one time deal, just to send flowers one time to an ill woman. Now I have to keep calling people to have the charges removed, but the credit card company bills for interest for the month the charge is still in the card. Had I known what a hassle it would be, I would have simply located a flower shop near the nursing home, and let them handle the arrangements. I won't use ProFlowers ever again. Not worth the trouble and time.

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3:08 pm EDT

ProFlowers fraud and cheating

I ordered flowers through Pro Flowers and then all of a sudden appearing on the credit card was a bill from Easy Saver. At first my husband thought it was something I had ordered. Then when we were billed again he checked with me and absolutely NOT did I order anything from Easy Saver. I called Pro Flowers and they said when they offer you free shipping it goes to Easy Saver. They seemed to know how this Easy Saver worked and that people weren't aware of what they were getting when offered this free shipping. It's a SCAM and I reported to my credit card company and they will contact Security Services of this fraudulent billing of Easy Saver and Pro Flowers.

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Rockj56
, US
May 12, 2016 6:58 am EDT
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As CEO of 4 companies I win be honest with you all and say this in a straightforward manner. I used Proflowers in the past without issues. However! This Mother's Day I ordered flowers from their site after not using it few a few years. I ordered my flowers on Friday and had them set to be delivered on Sun. That is not overnight. I didn't check additional boxes. I myself work regularly with affiliates so FYI just because a company works with a group of affiliates doesn't give those said affiliates the right to charge your credit card for services. I also in my college days worked customer service so the policy was the customer should be treated with respect. There goes the argument about yelling back and treating people like crap because they try to tell you your job that that earlier gentleman mentioned. You do your job honestly to your best of your abilities. Oh incidently, I paid 39.99 for my flowers was added on $14.99 by Proflowers for weekend delivery until my total reached almost $70. Then to my amazement Proflowers never even delivered my Mother's Day Flowers! I cancelled my credit card after spending all day on the phone with numerous reps who had no idea what they were talking about but were more interested in my personal information than my order number which of course I didn't provide, I recorded the names of each person's name asked repeated as did my husband for a supervisor, was told a supervisor would return my call in half an hour. I am sending my lawyers after this company. I have them on failure to deliver goods, attempting to ascertain personal information, and impersonation of a true company. I have filed under the BBB a case against Proflowers, and alerted them to let them know. This is unjust to small business owners everywhere. Is t b at clear enough for everyone? I have documentation but since it contains my personal information I will let the authorities handle it. No one pulls one over on me!

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juan barron
East Elmhurst, US
Apr 06, 2011 10:32 pm EDT

been charged without knowing 11.97 would like a refund

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Jack Stejskal
Fort Worth, US
Feb 15, 2009 9:11 am EST

unautherized charge on my debit card with out pin.

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KC71
635 4th Ave, US
Mar 11, 2011 1:36 am EST

As I had worked in the floral industry, from the nurseries & growers, right on down to flower shops, I can tell you that ProFlowers is far from being "pro" anything aside from "pro scammers." While I did not fall for the ploy of "free shipping, " I did get quite the runaround for delivery (for a funeral/viewing of 1 evening, yikes!) & was disgusted with what was sent as it looked absolutely nothing like the picture, even with "upgrades" & I actually took the card identifying us as being the senders off so as not to be embarrassed even more than I already was knowing others had already seen it. I should have known better & just called the local flower shop of the town the funeral home was in, but wanted to give PF a try. As consumers, we deserve better than what most corporate/conglomo sorts give us, especially as inflation is making it harder to stretch our meager pay. A friend of mine got totally ripped off by PF for a Mother's Day arrangement of which she was double billed for & had to wait 2 months for the money to be put back onto her credit card, got suckered into the "free delivery" scam all too commonly known & experienced by others here, did not have delivery of the flowers until the Wednesday after Mother's Day & to add insult to injury, the flowers were all but dead by then from the travel in hot Floridian weather & absolutely NOTHING was done to defray the costs except an offer of $25 off the next order of $100 or more. While the cost will be higher, I can assure you that if you order online using FTD, you'll be a much more satisfied customer & I still kick myself in the butt for not remembering this when I ordered the disaster sent to the funeral & not suggesting it to friends who need flowers send to a far-away place. FTD is hardcore & all about keeping a happy customer & supplier bank. I know 1sthand that they insist on top quality flowers to be used & that the arrangements be identical to those pictured in their books or on the website (unless the customer wants it changed) & you'll always be pleased by the treatment given to you by those at FTD or the florists they connect you with, so let these horror stories that other consumers experienced be a shared lesson & be sure to spend your money wisely & confidently with those deserving of it, not just the most convenient or most advertised. (Contrary to the kook who rambled on about how if PF has lots of TV/Radio/Print ads means that they are doing very well, blah blah blah, I've learned it is often those businesses that are circling the drain that put out parades of ads to drum up business. So Mr./Ms. Ill-Advised Foulmouth; chew on that a while before delivering your next rant about how GREAT PF is.)

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MyMaryAnn
Latham, US
Feb 11, 2011 9:59 pm EST

Some of these comments are unbelievably offensive - as if using disgusting language proves anything! The SHOCK effect conveys nothing except the limitations of the writer. A better education might have prevented their language skills! And if the big money behind ProFlowers.com and the huge staff of lawyers allows them to bully the public into being cheated, that is a very very sad comment on our American system! Reputable companies do not behave like that.

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Michael@TMG
Littleton, US
Feb 09, 2011 7:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Proflowers is obviously misrepresenting their prices. I have no problem with service fees and the like, but if they are a standard cost built into every transaction (as I have been told by two people at ProFlowers), then it should be factored into the final price ahead of the purchase. Other companies who've tried this approach have lost in the end. ProFlowers should heed this for fear of repeating history for themselves. I will no longer be doing business ever with this company as their are far better and less costlier options. Proflowers should be shut down in the meantime.

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corporations>you
New York, US
Nov 13, 2010 7:38 am EST

HAHAHA this is too rich. so what, you're not the same exact thing? Everyone of these people who posted above me and before me, including me, and including you, are the "big man behind a computer without a face or name". How the [censor] else would I post this opinion? I did exactly what they did but refuted their ignorance. There's where I stand, in comparison to you, let's see what you did to try and dispute my points. Let's go over the fallacies in your pointless response:
"Really dude, big man behind a computer without a face or name" - First off, I'm a woman, you pig.
"who reads the fine fine print...don't even tell me you do...[censor] [censor]"- Competent people read the fine print, as for the "fine fine print" I guess you got me on that one, I didn't know there was such a thing.. so you're right, I don't read the "fine fine print" because there's no such thing, [censor] [censor]. And as for the '[censor] [censor]', it honestly just made me laugh as I read it because you try to make it dramatic with the ... and then you end with an insult my 14 year old niece could have come up with.
"Proflowers needs to go away"- like it's the smelly bum on the street corner trying to score meth. It has no where to go away to, the people demand it to stay and I'm sure business is booming. I hear advertisements for them all the time still, and they're only getting more popular, so there's no point even saying that, it's a corporation. It has rights all the same individual rights as any other American, but more influence that exercise those rights.
"when someone buys flowers, then somehow.. blah blah blah"- Haha again, I don't believe you even read the post before you responded. It's not some [censor]ing mysterious thing that happens. I explained exactly what occurs for someone to enroll in that program, and YES, they did have to give permission for Proflowers to forward the credit info to the affiliate. That's why you will still find Proflowers and free shipping to be in business to this day. They aren't sweating anything, they have entire legal teams to show exactly how it isn't a scam lol. You people are like medieval [censor]ing villagers when it comes to finances and legality. Just because you say it's a scam, doesn't make it one in the eye of our judicial system. That's where the importance lies, [censor].
A class action lawsuit? Oh please. That'll never happen, why don't you try to be the big man who stands up to them and goes to the local news and tells them how you're going to be the great hero of the people and save them from being lured and tricked into giving away permission to release their information. We'll see how quickly you get hit with a slap suit. Come on, big guy.
And jesus christ, on a personal note, after reading "it thats where the [censor]en scam lies [censor]", I decided it would help you to take a [censor]ing grammar class or two. I mean, [censor]in A... "it thats", really? At least use the goddamn spell check before you post [censor]ed [censor] in the future.
And I appreciate your inability to be original, I'm sure no one has ever had a reason to tell this to you before but imitation is the greatest form of flattery, [censored].

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PriestLake38
spokane, US
Nov 10, 2010 12:17 am EST

Really dude, big man behind a computer without a face or name.
who reads the fine fine print...don't even tell me you do...[censor] [censor].
Proflowers needs to go away.
when someone buys flowers, then some how gets setup with a monthly charge from some unknown affiliate..it's wrong.. people didn't give this other place their credit info.. Pro flowers did.. it thats where the [censor]en scam lies [censor].
We'll see how it ends up in a class actions suit..."[censored]!"

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corporations>you
New York, US
Nov 08, 2010 7:00 am EST

You're all a bunch of dumb[censor]s. Learn to read the fine print, use your [censor]ing brains, and take some goddamn responsibility and time for the sake of your own stupidity. All of the disclaimers for their affiliate programs are disclosed in the TERMS AND CONDITIONS of the programs they do business with. And the only way to enroll in these programs, is for YOU to authorize them by either entering your e-mail address, or your zipcode. Have you ever gone to a gas station and instead of asking for your pin, the machine asks you to enter your zipcode? It's a form of authorization that YOU authorize. One of those businesses they affiliate with is freeshipping.com. It says before you even place the order, that you will get a free shipping REBATE. Key word, dumb [censor]s, REBATE. No need to dig deep in the terms and conditions to understand how this works, maybe you should dig deep into those dictionaries instead. With ANY rebate, you still pay shipping or whatever is being rebated and expect to be refunded for it at later time. They don't ever send flowers by "regular UPS ground" either, [censored]. They use priority shipping and send every bouquet out overnight from their fields. It doesn't make sense financially for them to let the flowers sit in a shipping warehouse for "5 days" because shipping warehouses charge for taking up the space, and with their "7 day freshness guarantee", which is unconditional, it's not very cost effective to purposely allow their flowers to die and send them out just to [censor] up your wife's birthday. Your wife is a hoe anyway, and I'm sorry for her that she has to be married to such a dumb [censor] like you, who can [censor] up something as simple as ordering flowers from a website. This is what you pay shipping for: They're having a driver drive hundreds of miles in some cases to transport you flowers from their fields. The cost of gas alone is fair when you consider how much they charge. They also DO disclose that there are additional shipping charges for certain days, but those are not determined by their company, those are determined by the carriers(FedEx and UPS). Once again, those carriers also charge for storage space, so you're paying for proflowers to guarantee the delivery trucks will keep space for your flowers to even be delivered. You're also paying for them to package up the flowers neatly and box them up, as is their tradition to ensure they ship safely. If you got an agent that was hostile to you, maybe you should take a second to reflect on the tone that YOU started the conversation off with. My mother used to work at proflowers many years ago as a simple customer service rep, and more often than not, stupid [censor]s like you people took your anger out on her for simple mistakes that were out of anybody's hands. In those cases, the customer service rep is justified in being cold and harsh to you. Why shouldn't they be? They're not there to take your [censor], and listen to you try to tell them the policies of their company. They're there to defend the company and educate, by fixing the mistakes and apologizing. Mistakes happen, grow up and realize that. Lose your mightier than thou attitudes, and take the time to educate yourselves, rather than spreading stupid, mob mentality [censor]. Florist flowers come from fields just like proflowers in many cases, the only difference is, you're not dealing with the delivery directly, you're paying the middleman florist to overcharge you for flowers that will die after a day or two in most cases, without any sort of guarantee. I worked for UPS for many, many years, and I always had to say proflowers reps went above and beyond to fix delivery issues that we were clearly at fault for. They don't screw anybody out of their money, every single one of those companies(including their affiliates) refund you if you signed up by mistake or got bad flowers. You run into problems if you're a conceited [censor] who thinks the world is out to get him, and who thinks this isn't your own fault that you're in a program all of a sudden. Let me tell you, IT IS. IT IS YOUR OWN FAULT. You're never going to get this company "in trouble" because they can pay radio stations thousands of dollars to advertise them, what can you do? [censor] on some [censor] website to a bunch of other stupid neanderthals who surprisingly know how to use a computer? Exactly. This corporation is a million times bigger than you, and for every one of you who claim it's a scam, and waste your time calling the BBB and District Attorneys, there are teams of corporate lawyers and thousands upon thousands of satisfied customers to shut you down and shut you up. If you can't afford one $50 bouquet of flowers, how are you going to try and convince us that you can afford to take on a multimillion dollar corporation? I mean wow, let's step out of fantasy land. And to the [censored] who "couldn't find the ToU for the membership" on the proflowers site, no [censor]ing duh you didn't find it, it's NOT THEIR COMPANY. It's an affiliate. Meaning, a separate business, with a separate website, and separate "ToU" than from proflowers. Believe it or not, there are people who aren't cheap in this world, who DO benefit from these programs because they place many, many orders online, and find benefit in having a membership program that discounts their 5 flower orders a month 15 dollars each time. There are also people who benefit from having a membership service that rebates thousands of websites for the multiple orders they place, and can afford to place, online. I'm a member of freeshipping.com myself, you know why? Because I can place multiple orders each month, and after the first one the membership is paid off and then I can begin to reap the benefits of free shipping rebates. I can almost guarantee the company doesn't give a [censor] about you poor [censor]s who spend $35, and then act like it's the end of the world when it doesn't go right. That's why they will always offer those affiliate programs, for the people who can afford them, for the people who matter. For the people who are going to be pleasant to do business with, and who are going to pour more money into the company(and their affiliates) than all of you pathetic cry babies combined. If you're never going to use their business again, why should they get rid of a program that benefits the wealthy people who do? It's a way of weeding out all you cheap and difficult customers, if you ask me. I've also realized many of you are liars. I've gone through the proflowers order process many, many times, and always at the end there is a final page that asks you to REVIEW THE ORDER and then CONFIRM IT. This is the chance for you to see EVERYTHING you're about to be charged for, as well as giving you an opportunity to close the order out if you disagree with the prices. There is more to all of your stories than you're letting out, and it's not fair of YOU to mislead other people who might potentially find this service enjoyable. You are the scam artists. Don't listen to these simple minded people who don't understand how businesses work. Take it from a TRUE customer of a TRULY legitimate business, that proflowers is worth the investment. I've done my own business with them for years(personally through flower orders & privately through past work with UPS), had a family member who worked for them briefly, and there isn't a better quality company for the price and service. Just don't be ignorant like the people above, and make sure you know what you're getting yourself into, and if you find yourself with a problem, RESPECTFULLY give them a chance to correct it and you'll get the same in return.

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Scarpe322
Sacramento, US
May 19, 2010 5:46 pm EDT

This place is totally fraudulent. Something that starts off with a price of $24.99 will end up costing you twice that. They don't show you your totals until you've already submitted your order. Plus you get get false promises of free shipping rebates that require you to join a club. Total FALSE scam artists. Do not buy from here.

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L
2:39 pm EDT

ProFlowers membership scams

I recently ordered flowers from this co. They were beautiful and delivered on time. When I got my bank statement I noticed 2 unfamiliar charges. When I called the numbers in question, I was told I signed up for free shipping and hotel deals when I placed my flower order. I do not need either of these services and would not sign up for them. I feel that the web site was very deceiving. The charges were for $14.95 and $71.88.

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DONNALAKA
Bensalem, US
Feb 09, 2011 3:53 pm EST

I AGREE. I NOTICED DISCREPANCIES, SNEAKY PRACTICES WHEN I WAS ORDERING AND I DIDN'T PLACE THE ORDER. SITE/BUSINESS PRACTICES ARE HORRENDOUS !

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jess
,
Jul 19, 2008 1:05 pm EDT

i had the same problem. if you go to freeshipping.com and unsubscribe, you may be able to get back the $71.88. i was refunded the money the day after i unsubscribed.

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11:42 am EDT

ProFlowers poor quality product & poor service

I recieved 2 dozen roses via ProFlowers from my friend in Hawai'i about 2 weeks ago, but the order arrived in very poor shape and the flowers never opened. Instead they just continued to get more and more dry and blackened, despite my having read and followed the care instructions. When my friend asked about the flowers, I had to tell her that they were very poor quality.
She contacted your company and told me that a replacement order was being sent. Today, FedEx delivered another ProFlowers box. Inside were one dozen mixed roses.
These flowers also were in very poor condition, particularly the red ones. I am very disappointed and intend to tell all my friends and relatives that your company provides an inferior product and is not honorable about making good on guarantees. I have taken pictures of the flowers and intend to email them to my friend so that she can see your product's condition. I also intend to post the photos along with this story on a consumer website so that others may be advised of your product quality and the level of your concern regarding customer satisfaction.

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Disgruntled in Douglas
, US
May 13, 2014 4:33 pm EDT

I had a similar experience. I received a dozen mixed roses for Mother's Day along with a box of chocolates. First off, I was surprised that assembly was required. Although it arrived with a vase, the flowers were not arranged. They were delivered on a Thursday, and despite following the care instructions, those roses that actually opened, were fully open by Friday morning, petals falling off by the afternoon and drooping by Friday evening. Even the flowers that never opened up, were drooping long before Mother's Day ever arrived. It was a huge disappointment. Unlike you, I never told the sender about my inferior "arrangement." I called customer service to complain and they offered to send out a replacement, but a dozen dead roses was enough for me. I am glad I did have this experience though, because now I know NOT TO EVER order flowers from Proflowers!

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11:30 am EDT
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ProFlowers very disappointed

I ordered flowers through ProFlowers to be delivered that evening with a shipping charge of about 20.00. I get a call the next day saying the flowers were never delivered; they would send a letter apologizing along with an upgrade. The next day I call to try to get a refund for the same day shipping I paid for. I found the flowers were never delivered because the florist needs gas money? They told me they would give me 10 percent back? Horrible Service- This was for a women who just lost her husband; so sad. I warn anyone who needs flowers to actually arrive! I will never use ProFlowers again.

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8:06 am EDT

ProFlowers deceitful practices

I discovered a charge on my American Express bill from a company known as Easy Saver Rewards Program for $14.95 a month. I thought this was a charge for my internet service due to it being same amount. The charges continued from at least June 2007. When I called Easy Saver Rewards, they indicated that I was "signed up" for the service when I checked a "free shipping" box on an order with Pro Flowers. Pro Flowers substantiated the way in which enrollment in the Easy Saver program occurred and referred to my checking the free shipping box and adding my zip code was my electronic signature and acceptance.

I canceled the "Easy Saver" program participation and demanded a full refund. I alerted American Express to the scam. I also have canceled a recent order with ProFlowers and notified them that they have lost a repeat customer. Any company which uses personal information for automatic enrollment in another company's service is engaging in deceitful business practices.

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Wool
, US
Jul 02, 2009 4:02 pm EDT

From: Proflowers Customer Care
Date: July 2, 2009 11:55:49 AM MDT
Subject: RE: Pro-Flowers Deceptive Practices? (#8896-[protected]-8222)

Thank you for contacting ProFlowers. We really appreciate your feedback on the EasySaver Rewards program. Rest assured, we take your comments seriously and we are constantly evaluating our partner programs to ensure they are providing the best value to our customers.

We apologize for any confusion you may have had with the enrollment process or the program itself. Let me take a moment to summarize the program enrollment. After you make a purchase on our site, we offer a $15 coupon good towards your next purchase. If you click on that coupon you will land on a registration page to join our EasySaver Rewards program. In order to enroll and receive the coupon, you must enter your email address and zip code as your acceptance of the terms and conditions of the program. The enrollment process and related partner program fees are stated within the Offer Details to the left of the "accept" button.

We do not wish for any customer to be in the program who does not desire to be, and will help you to cancel your membership if you wish. If you have not already done so and would like to cancel this membership, feel free to call EasySaver Rewards directly at [protected] and simple instructions will be provided for you to cancel.

We understand your frustration and will incorporate your feedback as we refine the program for future customers. To follow up, I am going to forward your valuable comments to our group that oversees the program. Our customer experience is of the utmost importance and we will do anything to improve your future shopping experiences.

Once again, we apologize for your poor experience and we are here to help in any other way necessary. If you have any questions or concerns, please do not hesitate to contact us. We are available for you 24 hours a day, 7 days a week.

Best Regards,

HB Rita Sanford
Customer Care
ProFlowers
The Art of Fresher Flowers

-----Original Message-----
Sent: Jul 2, 2009 7:44:59 AM
Subject: Pro-Flowers Deceptive Practices?

On 15 May 2009 I placed an order with your company. My credit card activity showed the order placed with Pro-Flowers as well as two charges to a company named Easy Savers. When I called the 800 hundred number listed next to the Easy Saver charges I was told that by ordering from Pro-flowers and clicking on the free gift box that was on the screen after I placed my order I approved the charges. When I explained that I did not knowingly do that they agreed to remove the charges from my credit card. I consider myself a well educated senior citizen and pretty vigilant about scams but this one fits into the deceptive category. How could you, Pro-Flowers, you tricked me into a credit card charge with a free gift offer?

This morning I visited your sight and you have two such things lurking on your order page, Easy Saver shows up when you click the box that say "Gift For You Click to Claim" and still another company name shows up when you click on the "Congratulations: This order qualifies for a Free Shipping Rebate." God only knows what would be charged to my credit card if I clicked on that link.

I had always loved your flowers but now I am even afraid to visit your site for fear that I will entrap myself again. Are you so desperate for profit that now you must be so deceptive?

ComplaintsBoard
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11:43 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

ProFlowers deceptive &free shipping&

Pro Flowers.com claimed they had a $15 shipping credit when ordering flowers. Come to find out the credit is available through Easy Saver which charges a monthly fee. Very Deceptive!

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goody6
Las Vegas, US
May 09, 2009 3:04 am EDT

I ordered from Pro Flowers and I saw that 15.00 Rebate saving too. But I noticed the it did indicate that you would be charged a monthly fee if you do not cancel your membership w/in so many days. So, I read and I did not go for that Easy Saver and my card hasn't been charged. You have to really pay attention to what you sign up for.

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Ducky
,
Nov 17, 2008 10:08 am EST

Proflowers ripped me off as well. My bank got right on the issue and got all of my money back. They had tagged me for four months, the same four months I was out of the country. They're tricky in that they ding your credit card for $1.99 the first month then go after you for 14.99 each additional month. Proflowers are nothing but rip off scam artists. Do not use them. Bill Handel should be ashamed of representing them on his morning program on KFI 640 (Southern California) and pushing them.

People tend to trust Bill Handel... I don't, not any more.

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Dan
,
Nov 10, 2008 11:13 am EST

Pro Flowers is trying to pull the same scam with me on something called Free Shipping. I am in the process of disputing the charges. I would not do business with Pro Flowers.

Pro Flowers also spams you repeatedly after you order from them. I would not do business with them. They are basically collecting your information so that they and their shady affiliates can send you advertising and try to rip you off with "free offers".

ComplaintsBoard
K
2:21 pm EDT

ProFlowers unauthorized charges!

I had ordered flowers online from ProFlowers aka 800 ProFlowers. Recently I checked my bank account, just to check on it, and noticed a 14.95 charge from Easy Saver. Apparently when you enter your email address somewhere it gives you a free 30 day trial then gets your Credit Card info FROM ProFlowers! and starts charging your account! How crazy!? Well anyway I called to have it refunded and the women I spoke with said it should be refunded. I would NOT Advise using ProFlowers, because they are associated with this "Easy Saver" company. Also, the number on your statement will not work. Call [protected], this is Easy Saver's member services. Hopefully this can help someone else. Apparently, coming to this complaint board before ordering anywhere isn't a bad idea.

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PKL
Mathis, US
Oct 10, 2009 8:36 am EDT

I was a victim of the Pro Flowers/Easy Saver scam. I bought flowers for my mother's birthday and was enrolled in this Easy Saver progam without my knowledge. This company has been taking $14.95 out of my bank account since 4/2008. I did call and complain and Pro Flowers said I would be refunded my money. I have not seen a refund yet. This company should be put out of business.

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tom
va beach , US
Jun 13, 2009 8:03 pm EDT

order flowers for mother day from pro flowers somehow i was enrolled at easy saver and charged 1.95 and 14.95 i called and complainted also cancelled

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Ivon Stevenson
Gainesville, US
Oct 23, 2009 5:40 pm EDT

I'm so upset this proflowers is a scam . Just today i found out that i owe my bank over hundred dollars. Because of Proflowers EZ Saver got my info . When i didnt even give them any of my info. Been on the phone with proflowers they dont care and thats really all i can say about them. I think we need to put something on facebook or on you tube about this scam. I still dont know how to pay for this. Somebody needs to do something or should i say we need to do something about this. Help!.

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unknow
Ann Arbor, US
Mar 30, 2009 12:34 pm EDT

yes this happend to us too it took us more than 8 months to figure that out. we definatly need to file a complain

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ripped off
,
Oct 01, 2008 10:30 am EDT

I fell victim to the same scam! Except it took me 5 months worth $14.95/mo deductions before I had it stopped. Lame flowers ended up costing me over $200. What a rip off pro flowers and easy saver is! They should be heavily fined and put out of business before they take more of peoples hard earned money.

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Ron C
,
Apr 23, 2008 8:00 am EDT

Yup, this exact thing happened to me. Two months of charges before I caught it. I was able to recover, but clearly this is a scam on Proflowers part. I will never ever use them again. Better to just order local. Sad...

ComplaintsBoard
B
7:57 am EST

ProFlowers unauthorized charges!

Purchased flowers for my mother funeral (2/07) for the pass years a charge of $10.00 per month has been coming out of my checking account from a company called Reservation Rewards. I called them and they stated that I signed up through Proflowers last year. I told them I did not, I only ordered flowers. They told me they were a coupon agency. Why would I buy coupons when I am buying flowers for a funeral? They then tell me that they pay Proflowers and Justflowers to add this feature to their website. Well the only way that Reservation Rewards got my bank information is through Proflowers. I have complained to the BBB for whatever good that does. Beware this company and others like it are rips offs and do not appreciate your business or they would not participate in ripping off the customer for more personal gain!

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hallow
Beverly Hills, US
Dec 08, 2010 11:17 am EST

You are right proflowers.com bills you for addtional unauthorized fees!
They are baiting and switching by adding fees after they advertise (on tv) a different, lower price. I cancelled my order and demanded a refund. luckily I paid through paypal and went to paypal immediately to cancel the recurring monthly fees that proflowers.com was trying to drain out of my account. please everyone out there, pay with paypal when you can. it is easy to sign up for and you have protection! you do not have to directly give your account or card number to the merchant! paypal has never let me down in 2 1/2 years.! also, when possible put an erroneous name in the billing area when ordering from a company you are unfamiliar with and a fake phone number, so they don't bug you. use your real email, so you know what is going on with your order and can have legit proof of their communication with you

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M.P.
,
Nov 23, 2008 11:39 am EST

I don't know who this chump is talking about proflowers.com and taking up for them, but he is obviously a sell out who probably didn't even graduate high school. Your company is a rip of, there are thousands of reviews that are out there about how your company is a rip off. We are all going this to the Better Business Bureau to file complaints against your business, i have already filed, but the more people that file the better this will be to get a company of thieves and off the market who aim to do nothing more the bait and switch. Everyone at pro flowers.com has no common sense and no idea of how a business should operate, you guys are the dumbest people to walk this planet. Everyone should go to www.bbb.org and seach for proflowers.com and then file a complaint. thanks

ComplaintsBoard
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11:58 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

ProFlowers - unauthorized charges

I just noticed this charge from Easy Saver and called their number on my credit card statement. I complained and asked how many times did the billing appear. MAKE SURE YOU ASK THAT QUESTION before you ASK FOR A REFUND. I had no problem getting the credit back to my card. I was on the call for about 3 minutes and "WON" BACK 4 x $14.95. They said it would...

Read full review of ProFlowers and 219 comments

ProFlowers Customer Reviews Overview

ProFlowers is an online flower delivery service that offers a variety of floral arrangements and gifts for various occasions. Customers can browse their website to select bouquets, plants, and other items that cater to events such as birthdays, anniversaries, and holidays. The company provides options for same-day delivery and scheduling deliveries in advance. In addition to flowers, ProFlowers also sells gourmet food baskets and personalized gifts. Their service is designed for convenience, allowing users to place orders through their website for delivery across the United States.

ProFlowers In-depth Review

In Summary: ProFlowers offers a user-friendly website with a wide variety of fresh flowers and gifts for various occasions. Their commitment to quality, competitive pricing, and a range of customization options make them a go-to for many customers. While their customer service and satisfaction guarantee provide reassurance, they also offer eco-friendly options and engage in community activities. However, details on loyalty programs, mobile app functionality, and accessibility for people with disabilities are not provided in this review.

Website Navigation and User Experience: The ProFlowers website is intuitive and easy to navigate, with clear categories and filters that help users find the perfect arrangement quickly. The site's responsive design ensures a seamless experience across different devices.

Product Selection and Variety: ProFlowers boasts an impressive selection of flowers and gifts, catering to a wide range of occasions from birthdays to sympathy expressions. Their inventory includes a diverse array of blooms, plants, and gourmet gift baskets.

Quality and Freshness of Flowers: Customers often praise the freshness and longevity of the flowers received from ProFlowers. The company sources blooms from various growers, ensuring that arrangements arrive vibrant and stay fresh for as long as possible.

Pricing and Value for Money: ProFlowers offers competitive pricing, with options for various budgets. While some premium arrangements can be pricey, there are often deals and discounts available that provide good value for money.

Customization Options: The ability to add extras like chocolates, balloons, or stuffed animals to orders allows for a personalized touch. Additionally, customers can choose from different sizes and vase options to customize their flower arrangements.

Ordering Process and Checkout Ease: The ordering process is straightforward, with a simple checkout procedure. Customers can place orders without creating an account, which streamlines the process for those making a one-time purchase.

Delivery Services and Coverage: ProFlowers offers reliable delivery services, including same-day delivery options for certain arrangements. They cover a wide delivery area, reaching most locations within the United States.

Packaging and Presentation: The flowers are carefully packaged to prevent damage during transit, and the presentation upon arrival is generally well-received, with arrangements resembling website images.

Customer Service and Support: ProFlowers provides customer service through various channels, including phone and email. Their support team is known for being helpful and responsive in addressing any issues that arise.

Satisfaction Guarantee and Return Policy: The company offers a satisfaction guarantee, promising to address any concerns customers may have with their orders. Details on the return policy are not specified in this review.

Customer Reviews and Testimonials: ProFlowers features customer reviews and testimonials on their website, which are largely positive, highlighting the quality of the flowers and the service provided.

Special Offers and Promotions: Regular promotions and special offers, such as discounts for first-time buyers or seasonal sales, are available, making it more affordable for customers to purchase their products.

Eco-Friendliness and Sustainability Practices: ProFlowers has taken steps towards sustainability, such as partnering with growers who use environmentally friendly practices. However, detailed information on their eco-friendliness initiatives is not provided in this review.

Corporate and Bulk Ordering Options: The site caters to corporate and bulk orders, offering custom solutions for businesses and events. This service is particularly useful for those looking to make a large-scale impact with floral arrangements.

Payment Methods and Security: ProFlowers accepts a variety of payment methods, including major credit cards and PayPal. The website employs security measures to protect customer information during transactions.

Loyalty Programs and Customer Incentives: Information on loyalty programs and customer incentives is not detailed in this review.

Accessibility for People with Disabilities: Details on the accessibility of ProFlowers' website and services for people with disabilities are not provided in this review.

Mobile App Availability and Functionality: Information on the availability and functionality of a ProFlowers mobile app is not included in this review.

Social Media Presence and Engagement: ProFlowers maintains an active presence on social media platforms, engaging with customers and sharing floral inspiration, care tips, and promotions.

Community Involvement and Charitable Activities: ProFlowers is involved in community activities and supports charitable causes, though specific details of their involvement are not outlined in this review.

How to file a complaint about ProFlowers?

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1. Log in or Create an Account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with ProFlowers in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with ProFlowers. Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure to follow these steps carefully to effectively file a complaint against ProFlowers on ComplaintsBoard.com.

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