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Encore Cabinetry / Poor Service

1 FL, United States

Kraftmaid supplier to avoid
· From: alchemy@xxxxxxx
· Date: 25 Jan 2006 15:01:03 −0800
re: Thomas Andrade, Encore Cabinetry, Inc. and Matteo Family Kitchens
−− suppliers of Kraftmaid Cabinetry
Be forewarned.
Tom seems like a great guy on the telephone. But he will not return
phone calls once he has your money. I placed an order with him for
$20, 639 worth of Kraftmaid kitchen cabinets; this excludes handles or
pulls which are additional. Everything arrived in wonderful shape and
nothing was missing; however, I had ordered a 15" wall cabinet with
glass shelves and they sent me 12" glass shelves, which are useless.
Tom promised to send me the correct glass shelves but he never did.
I have been trying for five months to order some additional items that
are needed to complete my renovation, but he will not provide a quote
on those items. It comes to about $2500 in product. Apparently that's
not a hefty enough order for him to be bothered. I called and told him
I would be posting this "negative press" if he didn't call back. He
called back but then never followed up with a price quote and an order
form. I first contacted him in August asking for the privilege to buy
more product from him. He says to fax him the order items, which I did
at least eight or ten times, but he never replies. He sent me an email
in October telling me he would reply in a week or two, and I never
heard from him again, despite several phone calls (you must leave
messages because he never answers either his personal cell phone or the
office phone) and at least five or six duplicate faxes. His email
account has been shut down for the last month, so he apparently doesn't
pay his bills. On some days when I called his cell phone numbers they
weren't working either.
Why is it so difficult for a business owner to reply to someone who
wants nothing more than to order the rest of the products needed to
complete my project?
What he doesn't tell you directly when you order is that there are no
pre−drilled holes for the hinges or door knobs or pulls. He does
mention that the doors are packed separately, but he tells you this is
done to cut down on damage. The truth is that by not installing the
doors, Kraftmaid charges him less, and therein lies your savings: YOU
Kraftmaid supplier to avoid


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