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Ems Speed Post / Delay

1 Doha, Qatar

I had sent a speed post via EMS on the 14th of July, 2015 to Kochi. I expected it to arrive on the 19th or 20th of the same month since i had posted through the same postal service a couple of weeks back. The post gets delivered to Mumbai and from there to Kochi. Till date (24th July 2015) it shows that the post has been departed from mumbai. I called the office to see if the post has arrived and so far nothing has been delivered. I called Mumbai office numerous times to complain but it says the line is busy or the line does not work. I tried emailing to mumbai office as well but it says that the email does not exist. Is this a scam regarding customer service? Because i see no effort being made to ensure that the customer is satisfied with their service.My reference number is : EE[protected]QA. It was important that the post arrived on time.

Ems Speed Post

Jul 24, 2015

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