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EMS China & / Delay in delivery - customer service not helpful

1 China Review updated:
Contact information:

I placed an order on 11/27/10 with and paid for the order the same day via my credit card. Upon emailing them, I received a merchant order confirmation number.
EMS China shows the order has been sitting at their site since 12/5.
As of 12/20/10 The US Postal System shows the following:
Origin Post is Preparing Shipment
Foreign International Dispatch, December 06, 2010, 9:42 pm, GUANGZHOU EMS, CHINA PEOPLES REP
Foreign Acceptance, December 05, 2010, 6:34 pm
Status: Origin Post is Preparing Shipment
The USPS has advised me to file a complaint and request the sender to track the shippment and they are not helpful in trying to track this order.
Please help.
Thank you,

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  • Ma
      21st of Dec, 2010
    0 Votes

    I have the same problem with a package shipped from china via EMS. Showas as shipped on Dic 01/2010 but never got to USA.

  • Ma
      31st of Dec, 2010
    0 Votes

    I placed an order on December 1st and have not received them. I have contacted them three times with different answers received back.
    This last email I demanded real information on the tracking.

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