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Empirian Property Management / Horrible customer service

1 North Canton, OH, United States Review updated:

The usual leasing manager is out on maternity leave. The 2 they have running the office while she is out have no idea how to relate to people and are extremely rude and not helpful. Not to mention that you can never get a hold of anyone in the office-if they even bother to show up during scheduled hours they are too busy talking on their cell phones to even notice you walked in the door. Whomever hired these 2 clearly had no idea what to look for in an employee. If you are looking to rent here wait until the usual leasing manager is back or contact the maintenance crew-you'll have better luck with them. At least they are friendly and know what's going on.

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Comments

  • Nm
      28th of Feb, 2011
    +1 Votes

    Having used to work there, well not at your community, I knew all too well of the 'secrets'... I was asked & expected to do unethical things, somehow try to make $100 in repairs with a $5.00 bill, and then do it all over again at 3 other communities.

    You said it right though with the "Cardinal Modular"... A hotel Heater/AC that's "make-shifted" to blow into the bedrooms? Nice old wallpaper/windows... Were you lucky and got Plush carpet or did you get stuck with the berber? OH let us not forget the old gray piping running through most units that has more fittings to repair leaks than actual "pipe". As for those "walls of mold" - that's that GREAT wallpaper for ya!! Or any other number of things that have likely been left to rot away for a decade. Electrical nightmares, appliances older than me, just overall years of neglect. Add all that up & then put it up against a FAR from realistic budget to get it all done (AND DONE RIGHT)? That is asking WAYYYYYYYY too much! Much cheaper to throw a tarp over a leaking roof or better yet, just put a bucket in the attic - no one will go up there!

    Never understood how they expected to have a champagne lifestyle on a draft-beer budget!! Get it done, get it done quick, get it done cheap. As for those who already live there? Well - they come last; gotta ensure occupancy is as high as it can be before taking care of those ALREADY PAYING!!!

    Boy this sure hit me the wrong way... Obviously some things DO NOT change.

  • Sk
      12th of Mar, 2011
    +1 Votes

    The usual leasing manager is out on maternity leave. The 2 they have running the office while she is out have no idea how to relate to people and are extremely rude and not helpful. Not to mention that you can never get a hold of anyone in the office-if they even bother to show up during scheduled hours they are too busy talking on their cell phones to even notice you walked in the door. Whomever hired these 2 clearly had no idea what to look for in an employee. If you are looking to rent here wait until the usual leasing manager is back or contact the maintenance crew-you’ll have better luck with them. At least they are friendly and know what’s going on.

  • Si
      15th of Apr, 2011
    +1 Votes

    This is by far the worst apartment managememt I have ever lived in! The women in front michelle couldnt tell the truth if her life depended on it and is the most unprofessional property manager ever I mean come on a f ing 2 year old could do a better job! Not to mention if u need something fixed dont hold your breath! I resently went out and got renters insurence due to the fact that my hall light fixture popping and blue sparks flying out of it! I removed all screens from my windows awaiting a fire while sleeping so as I will have a quick escape. I also wonder why my r re nt continues to increase but maintainence and yard care decrease?! Maybe when this place finally burns down and it wont be long it will get fat michelle and the rest of these primates to get off of their hind ends and do something. Tell everyone spread the word dont let anyone get stuck in a lease with this slimeball crooked company!!!

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