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[Resolved] Empire Today / representative chris slemons

1 Garland, TX, United States

Mrs Slemons arrived to my home to provide me samples of hardwood floor my request. Upon her arrival she asked me why I don't like carpet. I informed her that I did not call Empire for carpet. I called for installation of hardwood floors. She went to her card and obtain three board samples. The samples did not closely resemble the flooring I currently have and I asked her to see more samples. Mrs Slemons informed me that the sample in her car was very expensive and that I could not afford them. She asked that I choose one of the samples available so she could quote me a price. At this point of the conversation I offered to provide her with measurements done by a different company she declined. At this point I just wanted her to leave my home. Anyone whom
Walk into a person home and tell them that they cannot afford an item a company sells is not only rude ... let just include extremely unprofessional. I will NEVER consider Empire. If their employee acts in this manner I definitely don't want to spend my money there.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Empire Today Customer Care's Response, Jul 03, 2018

    Barbara, we strive to leave a positive impression during our sale appointments, and regret to hear that this was not the case. We'll be reviewing your concerns, and we'll be in touch with you shortly.

Mr
Jul 3, 2018

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